A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.

Feature Rich Support System for a Great Price.

GWI releases updates with feature that are great pretty regularly. Their support staff is great to talk with and are very helpful.

Configuring the product for things such as user grouping and admin roles was easy in some regards, but could also be cumbersome navigating the areas to make these configurations.

My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.

It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.

The follow up is also a welcome benefit. We reviewed more than a few products and GWI has met every expectation.

Active directory integration is a huge plus and allows the end user to open tickets with minimal input.

The good thing about it is that this is not just a one person opinion, most of the IT members likes its ease of use. Just a small Link on SharePoint or pushed to the desktops and anyone in the Org.

Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.

If you're looking for a great help desk application that integrates well into a Windows environment - then look no further.

The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.

The minimal training we recieved was thorough. The help and online help is excellent and very well written.

Integrating with Outlook and other 3rd party tools. Overall attractive User Interface.

Customer support was very helpful though. It was easy to lose track of tickets for follow ups and think they could make a better interface for this area.

I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.

Fairly intuitive and easy to customize views. Good automation options for workflow notifications.

The support is amazing and they are always willing to work with you even when the circumstance may seem a little out of their scope. I recommend this product 100.

The PC scan feature is amazing, incredibly useful utility. Numerous Reporting options.

When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.

Our company has many ticketing platforms and for our user base, this was an inexpensive and easy to implement tool.

The user-facing portal is ugly and very difficult to manage.

Moreover, they have not updated their install manual since about version 8 or so, they are now on ver 17. I have trouble with most upgrades.

I was part of the team to implement the product and found it really easy. Now that we have been working on it for 4 months I can see all of the benefits offered.

It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use.

The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets.

Thanks to its variety of templates, we could easily create different kinds of knowledge base for our teams.

The free trial is awesome as it support all the integration features. The fact that they support integration with the ticketing tool Zendesk simplified things a lot.

I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features.

Runs fine on iOS devices, however, at times it lags on android.

Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management.

Their prompt assistance and willingness to go the extra mile have made our experience with ProProfs Knowledge Base even more positive.

It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards.

The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.

Frankly, we will have to use the tool for some more time to identify any possible faults in it.

The software helped us build a dedicated FAQ section on our website that's not only highly searchable but also helps visitors navigate smoothly across questions.

The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable.

ProProfs Knowledge Base's features are simple yet powerful. Our team got familiar with the tool in no time.

It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload.

We are happy to have an all-in-one tool. The experience has been fuss-free till now.

Managing the landing pages is difficult as it is almost impossible to find access.

No download, setup, or coding skills are needed to use the tool. That came as a relief as my team could instantly start using it without the unnecessary fuss.

With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction.

Update content in real time. Ability to scale easily.

And we are happy that we achieved this in a short time.

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.


iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.


iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.


iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.



LongDescription

Support Ticket Management

Surveys & Feedback

Document Storage

Session Recording

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

Change Management

Project Management

Customer Database

Automated Routing

Call Center Management

Problem Management

Self Service Portal

Screen Sharing

Performance Metrics

Diagnostic Tools

Multi-Channel Communication

Configuration Management

Queue Management

Social Media Integration

Workflow Management

Email Management

Ticket Management

Asset Tracking

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Remote Access/Control

Appointment Management

Incident Management

Live Chat

Chat

11-50

51-200

201-500

501-1000

1000+

iSupport

Live Online

Webinars

Documentation

US Dollar

ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help centers, FAQs, documentation, manuals, and much more. 

Suitable for all kinds of businesses, the software can be quickly set up and configured without any specialized training or coding skills. 

The tool’s vast library of templates helps you jump straight into the content creation process without worrying about the structure of documents. You can start fresh on a clean slate with its online editor or import existing files (PDF, Word docs, Excel sheets, and Powerpoint presentations) to pace up the process of creating articles. 

As a fully customizable tool, it allows you to change fonts, themes, and colors and keep its styling consistent with your company's branding. If you are good at coding, you can edit the CSS and tailor the layout of the pages to your liking. You can also create a custom domain for your knowledge base and give it a unique identity. 

What more? The tool’s advanced user management system lets you exercise complete control over who can access what and perform which activities. 

For example, you can set granular roles and permissions for all users. Some can be assigned the role of administrators, while others can be made to work as contributors and editors. This is a great feature that boosts collaboration in teams while ensuring that the content remains in the right hands. 

With features like single sign-on and password controls, the security of your knowledge base is never compromised. With your knowledge base protected from unauthorized access, critical business information stays with the right people. 

Another interesting feature of ProProfs Knowledge Base is its built-in reports that can be generated weekly, monthly, or even yearly. These reports are presented beautifully in graphical and tabular form that gives a clear picture of the knowledge gaps, failed searches, worst and top-performing articles, and a lot more. 

Other notable features of the tool include workflow approvals, revision history, and context-sensitive help in the form of tooltips and lightboxes. 

Last but not the least, this simple knowledge base tool connects beautifully with its sibling tools - ProProfs Desk and Live Chat, promising a holistic solution for your business needs. Furthermore, its external integrations with tools like Zendesk, Freshdesk, Slack, and Google Analytics, among others, can help you explore the full potential of this software. 

ProProfs Knowledge Base comes with a trial period of 15 days that’s absolutely free of cost. Its paid plans start from $30/author/month. 


File Management

Commenting/Notes

Cataloging/Categorization

User Management

Mobile Alerts

Email Alerts

Customizable Reports

Access Controls/Permissions

SEO Management

Rich Text Editor

Templates

Pre-built Templates

Knowledge Management

Calendar Management

Collaboration Tools

Full Text Search

Data Import/Export

Content Management

Wiki

Discussions/Forums

Web Notifications

Text Editing

Website Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Decision Support

Customizable Templates

WYSIWYG Editor

Dashboard

Multi-Language

Mobile Interface

Chatbot

Widgets

Feedback Management

Drag & Drop Editor

Customizable Forms

Drag & Drop

Third-Party Integrations

Online Forums

Document Management

Process/Workflow Automation

Documentation Management

For the IT sector

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Try Any Plan Free For 15 Days-

1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.

*All Pricing is per month (annually) for more details visit: https://www.proprofskb.com/pricing/

iSupport vs ProProfs Knowledge Base

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