Has all of the features needed to deliver professional help desk support services. Well integrated to the tracker customer self service web portal.

Stuck in the middle of being a manageable small company and having the resources of the big company.

I love the visibility of my team having the ability to see and work out of one queue. The ability to have access to multiple queues is also a feature I love.

One of the most impressive aspects is the ease of use. Whether you have been using a call tracking application or not, learning to use PhaseWare is quick and simple.

The web portal is great and easy to use. I really like to email setup as well to let me know what's going on and reminding me when a work order is due or to follow up.

Well suited for help desks  and onsite technical servicing. Product keeps track of active & closed tickets, keeps a knowledge base and allows you to set flexible service and billing plans for clients.

The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products.

We are in the early stages of implementation and have been very impressed by the quality of the software and the set-up training.

PhaseWare is easy to build and easy to use. It has a very friendly user interface that both internal and external customers use with ease.

The support team is on top of your needs and will have a quick resolution for you. From the first call, the representatives are attentive and very friendly.

Customer Support has been amazing and has helped me to improve how our team uses the product. In addition, we are now aware and use additional functionality.

The price was affordable and competitive with the many other business solutions.

The licensing model is affordable. Tech support is very good.

Reports don't provide full access to all user defined or system fields without having to make some customizations. The web screens I found difficult to customize - not intuitive.

If you do not close the program when you disconnect from the net you get lots of error messages.

We have been very pleased with the product and especially the support and access when needed. Very open to suggestions for new features and functions and changes to make the product even better.

It's a great product with outstanding support and I highly recommend it to others. I am very pleased with the ease of implementation and functionality.

This is a great product and the support staff are very good at in thier roles and will help the customer out any way possible.

Customization of our knowledgebase was a little tricky to learn. Not so much in adding new content as much as controlling the environment.

You won't find something like Salesbolt Lite because it is free forever and can still do the job, depending on your requirements.

Great, helps me prospect quickly and easily off of Linkedin.

Overall very happy as an initial release the plug-in is useful and save allot of admin time.

It saves me time on the tedium of switching windows from Linkedin to SFDC, and helps me build a more responsive/agile workflow.

SalesPath helps me to create Salesforce leads from LinkedIn members quickly and efficiently.

Overall I've had a really pleasant experience with Saleshud. I've been using it for over a year now and the development of  the product has been great.

I like the most the ease of use of this software.

We appreciate the ability to manage our contacts in Salesforce better by having a tool that ensures we aren't bring in duplicates from LinkedIn.

I overalll like the software and I recommend to others.

Ease of use and easy to configure and user friendly.

They're have been some updates which had the software not working optimally, but they turn around to have it working was not long.

Fast & flexible implementation, great price-value ratio and support.

The most important thing is integration to sales navigator making it easy to import leads from Sales Nav into SF workflow.

I think for our team, the #1 thing was ease of use and reliability.

Better still, it's simple enough we don't need to spend time troubleshooting any issues. Great product for a fair price.

Extremely easy  to use, install and integrates seamlessly with Salesforce.

I wonder if they could expand to company directories as well for adding leads. Customer service is great I met with someone there he helped me understand the product more fully.

A little annoying having to log in to this app separately every time I have to log into Salesforce.

I like the ability to click on a linkedin page and send that lead to our CRM.

Salesbolt enables me to prospect quickly, giving me more time to think about personalised outreach.

There was a conflict with another LinkedIn Chrome plugin, so I cannot use both at the same time.

Ease of taking a person from LinkedIn, and creating a Contact for them in Vector (Salesforce).

I love how quickly I can source lead information and perform outreach. It saves me so much time.

It linked to SFDC with ease, the information that you could view and the concept was great.

We've stopped the linked prospection for now so we haven't fully used your tool.

Unfortunately, there aren't any cons to mention as I was unable to get permission access to sync with the Salesforce at our company.

Good Features on the roadmap. Hyper responsive customer support.

I had to connect and reconnect it to SFDC daily, sometimes multiple times a day shouldn't have to with it being a google plugin. It would slow down my computer and crash SFDC sometimes.

There is a long lag when I enter a new profile from LinkedIn to Salesforce. Also, if there is an existing record that matches the LinkedIn profile, it doesn't update the LinkedIn URL link.

Ease of Use - super intuitive, no need for training. Integration - Integrates seemlessly with our current tools.

Surprisingly the best part of the product was the customer service. The product seems simple and functional, but the continual outreach from the product team to ensure happiness was fantastic.

This is excellent as I can reach out to them and inquire into their current company and possible need for my product, and to get a warm-intro to their replacement at their previous company.

Easy to install into Chrome. Seems like the fields are easy to fill-in.

The fact that it needs access to other tools is something that bothers me.

US Dollar

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.


Applications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.


The client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. 


Users can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. 


Tracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.


The solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.


Pricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.



LongDescription

Support Ticket Management

Surveys & Feedback

Performance Management

Document Storage

IT Asset Management

Workflow Configuration

Project Management

Customer Database

Automated Routing

Assignment Management

Call Center Management

Self Service Portal

Mobile Access

Issue Scheduling

Multi-Channel Communication

Queue Management

Email Management

Ticket Management

Recurring Issues

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Monitoring

Prioritization

Appointment Management

Issue Auditing

Task Management

Live Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Tracker

In Person

Live Online

Webinars

Documentation

Videos

Salesbolt is a lead generation solution that helps businesses streamline processes related to contact tracking, report generation, data enrichment, synchronization, and more on a centralized platform. It allows staff members to configure alerting rules to automatically create leads, contacts, and accounts.

Salesbolt enables team members to monitor and update customer roles and company changes on a pre-defined weekly, monthly, or quarterly schedule. It lets users set up automatic workflows and triggers to create new leads, update email addresses, and congratulate customers on promotions, among other processes. Additionally, supervisors can utilize the built-in dashboard to generate reports and track high-value job roles and company alerts.

Salesbolt comes with an application programming interface (API), which allows businesses to integrate the platform with several third-party solutions. It is available for free, on monthly subscriptions, and on a per-record basis. Support is extended via FAQs, phone, email, documentation, and other online measures.

Tracker vs Salesbolt

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