They don't respect the contract but try to use it to bully people who are getting bad services and products into continuing to pay them.

Property base will send you a harassing amount of email invoices.

Unfortunately, the integration of properties and being able to communicate with clients about properties is terrible.

Propertybase is a fabulous company, with amazing staff and great tech for Real Estate.

There is so much on our admin page, that it's difficult sometime s to find what I need. I don't use any of the other pages except admin.

I love how everything is on one place. I can track my progress, complete assigned tasks, and keep up with my contacts in just a few minutes.

After pulling out our hair and paying ridiculous sums of money to have Property Base customize our experience, half of the processes work. Those that work are awesome.

This means that, for those specific fields and functions, you have very, very limited control of what you can edit, not even the title (at the very LEAST, we should be able to change the title!).

We have been working with you for almost 2 years and I have no idea why.

After a few days somebody on their end figured out that it was because they only mail to 10,000 addresses- unless you pay them another ridiculous bundle of money.

I like the fact it's built on salesforce and it's reliable. I also like that it's very scalable software.

The only thing that was offered was to PAY money for a one-time setup fee. We will not be renewing and so far just threw money out the window.

The system is very easy to use, user friendly and set up well by Carpenter. I like the drip campaigns.

There are applications you can purchase that will integrate with your system to help manage email marketing campaigns or even upload multiple business cards from your mobile app to save time.

Workflow Management Tailored to Your Business. Integration with other Real Estate Solutions.

It was fantastic for the first 5 years cause we did everything ourselves and salesforce platform is fantastic.

We are generally very happy with PropertyBase, it has helped our company become more efficient and better at record keeping. The Customer Support Team is the best asset to the program.

Nothing but heartache and lost time, money and energy.

Ultimately I think you could say it was buggy at best, and totally worthless in other areas. Eventually I got to the point (6 months in) where I just realized we needed to cut our losses and move on.

I've had fairly good luck using this program - it's nice to have everything we use in one place.

It is an extremely powerful, best in class CRM platform which you can then bolt on best in class for other needs. However, don't expect out of the box perfect functionality.

This software is very user friendly and simple to manipulate every detail. The mobile app is great because it has everything I need being a Licensed Real Estate Agent.

Has tons of great tools and features. Great follow up capability to interact and monitor customers and clients.

I found the way to navigate through the software a bit confusing. It's not the most intuitive interface to use on the back end.

I love the ease of sending drip campaigns and single campaigns. The ability to use hyperlinks is also extremely helpful.

Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE.

SmartSupport is easily managed without cutting corners on the user experience.

The fact that I was really unsure on how to get started.

Sometimes, the product can be difficult to navigate and a little confusing.

Ease of use for everyday applications. Anytime I need help it is easy to get.

I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it.

To play around with it to learn the ins and outs. That is the best way to learn.

Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.

This has been a great upgrade from our prior kb solution.

US Dollar

Propertybase is a cloud-based global real estate platform suitable for real estate brokerages, enterprises and teams of all sizes. Core features include a configurable CRM, IDX websites and back office management.


The Propertybase CRM allows users to manage leads and contacts via lead routing, drip campaigns and other automated processes. Property listings, photos and other information can be integrated with various multiple listing services (MLS) and stored in the CRM. Propertybase websites can be built for brokerages or agents and include a content management system (CMS). Paperless closings, secure transactions and a brokerage intranet are available with the back office module. Users can view all activity and progress via Propertybase’s detailed reports and dashboards.


Propertybase integrates with multiple applications like Dropbox, dotloop, BombBomb and DocuSign.


Services are offered on a monthly subscription basis billed annually or quarterly. An online help center offers tools for troubleshooting, and dedicated support teams are available.



LongDescription

Real Time Analytics

Property Management

Lead Capture

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

Drip Campaigns

Referral Tracking

Task Scheduling

Electronic Signature

Listing Management

Lead Distribution

Pipeline Management

Customer Database

Calendar Management

Customizable Fields

Template Management

Data Import/Export

Email Tracking

Lead Generation

Email Templates

Contact Management

Configurable Workflow

Lead Management

Email Marketing

Transaction Management

Sales Reports

Agent Management

Real-Time Notifications

Workflow Management

Email Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Segmentation

Reminders

Customizable Templates

Client/Property Matching

Lead Nurturing

Interaction Tracking

Website Management

Commission Management

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Client Management

Drag & Drop

Pipeline Reports

Third-Party Integrations

Appointment Scheduling

Task Management

Campaign Management

Document Management

Pricing starts with required user range bundles.

Our pricing includes the Force(.)com platform license. No additional licenses from Salesforce(.)com are required.

Email/Help Desk

FAQs/Forum

Knowledge Base

11-50

51-200

201-500

501-1000

1000+

Propertybase Salesforce Edition

Live Online

Webinars

Documentation

Videos

Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.


SmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information.


Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow.


Support is offered via phone and email during business hours on weekdays.



Commenting/Notes

Cataloging/Categorization

Communication Management

Collaboration Tools

Content Library

Full Text Search

Self Service Portal

Content Management

Discussions/Forums

Text Editing

Knowledge Base Management

Decision Support

Chat/Messaging

Customizable Forms

Mac OS

Web browser (OS agnostic)

SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199.

Propertybase Salesforce Edition vs Enghouse eKMS

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