Whenever you need help they will respond you immediately.

We're really excited to have an analytics package that's affordable, and Scorebuddy definitely solves this.

The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them.

When I think back to the spreadsheets, I can't imagine going back to that time. I really like the knowledge capture and the support.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

The software is very intuitive and easy to use.

I was able to customize our quality requirements with the help of Scorebuddy.

It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it.

Its been pretty good, the best QA buddy system that we've had yet.

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

The reply time of the support employees was really great so far.

Excellent matrix, nothing much to add coming from a psychology post-graduate.

However, I would like to point out that this may partly also be due to problems on my side and that the unavailability is within an absolutely tolerable range.

Clean interface with graphs that put data into digestible form. The scorecard streamlines main points but also expands to see more detail.

It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.

Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process.

Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments.

Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.

On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process.

Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system.

Some of the requested reports are coming out with a slight delay in time.

No integration with our CSM, though they offer integration with other systems.

I like that you can log in and view your scores and updates for your company. I also like that it is easy to access.

I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.

Immediately the ease of use is evident which is supported by great account management and customer service.

Great support and customer service, including awesome inbuilt help features.

Our problem before GreenRope is that we are a small business with high volume of records.

If not for your support team i would be unhappy.

Everyone I've worked with at GreenRope is amazing. They've operated promptly and professionally when helping us solve our issues.

I really like the multi-use functionality of the system. You can pick what you do and don't want to use.

All in one product at a VERY good price. Also GreenRope always STRIVES to keep up with technology and offer the best to it's users.

HATE how you have to click OK after you update each piece of the company.

Nothing, I am new to GR so alot of my problems are more about me being new to it, than anything wrong with the software.

No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers.

This software has all the features you want a CRM to have - no missing bits - having everything integrated is fantastic.

What I love most about this software is that it has a lot of information stored in it and it is extremely easy to use.

After eliminating several subscriptions, we find ourselves at a net savings in software spend as well.

Database organization possibilities. Easy visual interface for sales team.

GreenRope gives you the ability to apply that understanding into your CRM to maximize your growth.

They have each helped me at various stages in implementing marketing funnels for my client. They are very responsive and I can always count on them to help me get things to the finish line.

First of all, I am a huge fan of Greenrope's chat feature. The team is always very helpful and patient to help resolve any issues you face.

It replaced the horrible infusionsoft product and its terrible customer service.

Customer service is outstanding and they respond quickly. If not for the support team i would probably shop around for another system.

Sometimes the character indicator is wrong...it indicates a minimum or maximum account but then it doesn't recognize it and gives an error. Not a huge problem but it is an issue sometimes.

The best part about this is the support team behind the software. I am new to GR so it is so CLUTCH having a team  to reach out to when I am stuck in the mud.

I like that it is easy to look up contacts by name, or email. Also how easy tracking emails are, and the email builder being super easy to use and set up.

I was able to make more money, in less time with less effort because Greenrope allowed me to automate all of my business systems and processes with perfect peace and ease.

Softwares that could handle our volume were not affordable or approachable for small business. GreenRope has been a great solution for us, and I am very impressed with their support.

A little unintuitive in terms of the operation. Still is a little difficult to extract detailed member management information for sales people.

The email templates and tracking capabilities are the features that I have used and like most. Its great to be able to quickly see who has responded and what they responded to.

My team appreciates operating from one dashboard and the reduction in manual processes (and follow up from me:) around day to day customer service and project management.

US Dollar

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with agents to improve the quality of agent performance and identify the root cause of poor service and broken processes. Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more.


To assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data.


Scorebuddy integrates with different CRM and telephony solutions such as Salesforce, Zendesk, Talkdesk, and more.



LongDescription

Customer Surveys

Quality Management

Surveys & Feedback

Leaderboards

Customer Service Analytics

Sentiment Analysis

Agent Interface

Multiple Scoring Models

Collaboration Tools

Call Center Management

Customer Experience Management

Compliance Management

Training Management

Multi-Channel Communication

Real-Time Updates

Defect Tracking

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Interaction Tracking

Audit Management

Alerts/Escalation

Supplier Quality Control

Reporting/Analytics

Corrective and Preventive Actions (CAPA)

Call Monitoring

Third-Party Integrations

Employee Coaching Tools

Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Essential (core features to get started today), Elite (offering the full Engagement Suite) or Enterprise (all access suite incl. Deep Dive Analytics). DashboardFull feature comparison can be viewed here https://scorebuddyqa.com/us/pricing/

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Scorebuddy

Live Online

Webinars

Documentation

Videos

GreenRope is a customer relationship management (CRM) solution best suited for small business owners in all industries looking to consolidate their email marketing, social media, sales, event and project management into a single cloud-based platform.


The GreenRope interface shows all available features from a single screen. GreenRope has four core features: contact management, marketing, project management and calendaring. In addition to event and meeting management, GreenRope can assign tasks, track projects and store documents. The calendaring module offers both public and private calendars with automated reminders.


Communication tools include email campaigns, surveys and text message campaigns, as well as integrations with social media sites. GreenRope also provides a website building function and e-commerce features. Users can manage contacts, sales pipeline, basic accounting and more.


Pricing is per month, and support is offered via email and over the phone.



Engagement Tracking

A/B Testing

Website Analytics

Sales Analytics

Forecasting

Multi-Channel Marketing

Social Marketing

Internal Chat Integration

Lead Capture

Document Storage

Activity Tracking

Drip Campaigns

Sales Pipeline Management

Referral Tracking

Marketing Calendar

Calendar/Reminder System

Multi-Campaign

Calendar Management

Activity Management

Sales Trend Analysis

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Email Tracking

Lead Generation

Email Templates

Email Distribution

Contact Management

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

Real-Time Data

Territory Management

Click Tracking

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Customizable CTAs

Workflow Management

Email Management

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Reporting & Statistics

Segmentation

Reminders

Website Visitor Tracking

Customizable Templates

Conversion Tracking

Web Forms

Contact Database

Monitoring

Campaign Analytics

Lead Qualification

Customizable Forms

Quotes/Estimates

Drag & Drop

Social Promotion

Autoresponders

Task Management

Campaign Management

Multivariate Testing

Real-Time Notifications

Chat/Messaging

Real-Time Monitoring

Progress Tracking

Web browser (OS agnostic)

14 day free trial with every plan! 

Each plan includes unlimited users, unlimited emails, and all features.

Starter – 500 contacts - $99/month

Essential – 2,000 contacts - $199/month

Pro – 5,000 contacts - $299/month

Premium – 10,000 contacts - $399/month

Powerhouse – 15,000 contacts - $499/month

Supreme – 25,000 contacts - $599/month

Ultimate – 50,000 contacts - $799/month

*Custom plans available for over 50,000 contacts

Scorebuddy vs GreenRope

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