Hard to get a comprehensive understanding. User guide talks alot about the functions but not the set up and connections between functions.

We struggle with the multiple emails and slow process to get questions answered.

LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have.

The software is constantly upgraded and new features are added, making it an industry leading solution.

Sometimes, there are errors and technical difficulties.

By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center.

Best value, better user interface than any I've seen.

This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center.

The product works good but if you are having any problems with it don't expect to get a solution for the help desk.

Their customer service and support staff are top-notch.

Livevox is a user friendly tool and has good transperancy.

Software very intuitive with great reporting and call management systems.

If your not using LiveVox, your wasting your time, money and manpower. No other dialer compares.

The customer service we have received has been some of the worst customer service I've ever experienced in the industry. The actually help desk is terrible.

The connections between the capability is somewhat confusing and non intuitive. The inability to use the base without incorporating to the entire echo system is the most frustrating.

The software is easily scale-able as our organization grows and they were very proactive to assist clients with Work from Home solutions when Covid hit.

Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the #1 dialing solution for the collection industry.

Customer service is over seas and very difficult to deal with.

LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software.

LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.

The team at Statflo have been great partners since day 1.

Ease of use to get in contact with current, former and future guests. SENSITIVE CONTENT HIDDEN] is the best.

It’s been easy to use, quick, and helpful to all our associates and customers alike. Customers love being able to speak through text.

We love that we are able to communicate with our customers via text message.

An awesome way to reconnect with customers. This has enable our company to provide amazing customer service to customers that often feel forgotten because their first purchase was made months ago.

I do not like the letter limit. When you are having an engaging conversation it is very frustrating having to keep it under 160 characters.

It does feed in from RQ, so if the information is wrong or you don't have the customer information you have to do some research.

It has been very beneficial to our company. The ability to customize our outreach message was extremely helpful during the early days of COVID in reaching out to support our customers in need.

It helps create better relationships with customers. I love the reporting features and how you can easy track success and coach off of the reports.

This is an amazing tool we use daily that help us reach out to mass groups of customers quickly to invite them in store.

Missing broadcast message option for text service.

Gabi is fantastic at statflo and is always there when we need her. The technical support team is very efficient as well.

Statflo is user friendly, simplistic, direct and easy to monitor results and track progress.

I do like that it's web based so that it can be accessed from anywhere. The functionality of the lists is fairly straight forward and the ability to report on progress is seamless.

Statflo boasts ease of use and strong reporting capabilities. More than the software itself, the collaboration and support from the Statflo Team makes this a great addition to the customer experience.

Reassigning campaigns is extremely difficult because it's not a mirror image of the accounts page. I looks and works completely different.

Awesome experience so far. The team love connecting with customers through text messages.

Sometimes , some data is missing or not accurate.

From an admin standpoint the reporting is very clean and easy to use. I can get the info I need whenever I need it to analyze ROI, where I need to improve, and what is working well.

LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance. 

LongDescription

Call Transfer

Personalization

Document Storage

Sales Pipeline Management

IVR/Voice Recognition

Automatic Call Distribution

Calendar/Reminder System

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Communication Management

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Call Routing

Email Distribution

Text to Speech

Contact Management

Outbound Call Center

Content Management

Lead Management

Email Marketing

Mobile Access

List Management

FCC Compliance

Survey/Poll Management

On-Demand Communications

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Shared Contacts

Multi-Channel Communication

Marketing Automation

Queue Management

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Segmentation

Real-Time Chat

Chat/Messaging

Conversion Tracking

Interaction Tracking

Manual Dialer

FTC Compliance

Alerts/Escalation

Power Dialer

Reporting/Analytics

Contact Database

Batch Processing

Feedback Management

Voice Customization

Preview Dialer

Call Monitoring

Third Party Integrations

Call Tracking Metrics

Task Management

Live Chat

Campaign Management

Callback Scheduling

Prospecting Tools

Search/Filter

Compliance Management

Knowledge Base Management

Customer History

Automatic Outbound Dialer

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

LiveVox

In Person

Live Online

Webinars

Documentation

US Dollar

Statflo is the only fully compliant enterprise-grade business text messaging software built to empower frontline teams to communicate with customers on their preferred medium of choice. 

Statflo can seamlessly integrate with existing systems, embed rich sendable content, and allows customer-facing teams to meet the demands of today’s connected customers.


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