Textrequest has continued to evolve since we started using it. They are very invested in improving the service and adding more features to make the user experience better. They are also very responsive to user requests and feedback and consistently respond to suggestions and issues

I am waiting on an iPad version that works in landscape mode, as i regularly use my iPad with a keyboard for these types of uses.

It is ok. Still getting use to it. There are a lot of great features the previous product we used did not have and vise versa. Still getting used to the new product.

You can filter the way you see texts. What has been completed and what has not been worked yet.

You have to send a text with an attachment. You cannot send an attachment by itself.

It is very easy to use, and there is no lag in the messaging process.

I think there should be an option to default the setting to Newest first and not Unresolved first. I also dislike that there is not an option to click on the phone number to call them.

We use Text Request in our day to day operations and it overall serves us well.

It is easy to set up, is well organized and allows you to stay organized even when sharing the service with a number of team members. (Clear differentiation between which users are/have responded).

Customer support is sometimes slow responding to requests for assistance.