Textrequest has continued to evolve since we started using it. They are very invested in improving the service and adding more features to make the user experience better. They are also very responsive to user requests and feedback and consistently respond to suggestions and issues

I am waiting on an iPad version that works in landscape mode, as i regularly use my iPad with a keyboard for these types of uses.

It is ok. Still getting use to it. There are a lot of great features the previous product we used did not have and vise versa. Still getting used to the new product.

You can filter the way you see texts. What has been completed and what has not been worked yet.

You have to send a text with an attachment. You cannot send an attachment by itself.

It is very easy to use, and there is no lag in the messaging process.

I think there should be an option to default the setting to Newest first and not Unresolved first. I also dislike that there is not an option to click on the phone number to call them.

We use Text Request in our day to day operations and it overall serves us well.

It is easy to set up, is well organized and allows you to stay organized even when sharing the service with a number of team members. (Clear differentiation between which users are/have responded).

Customer support is sometimes slow responding to requests for assistance.

Easy access. Easy to use. I really like the text request.

Nothing. I don't have issues with it. The text is a very ggod tool.

I am happy with the overall service and customer service that Text Request has

The ease of setup and the similarity compared to my previous texting application

Cost was higher than expected, but the customer service with Text Request is way better than the other service I had, so I that outweighs the added cost

I'm actually pretty pleased! thanks loads!

it's a very easy-to-use system! I like the layout too!

sometimes it takes a while until messages go through, but overall, its good!

Easy to use for the simple needs of our store. Affordable, has lots of custom options for the price.

I haven't found any cons, the platform operates as described and functions for our needs.

Ease of use and customizable user interface.

There really is not anything that I do not like about this product.

Wonderful product that has helped us communicate faster and to more people.

Love the website integration and quick communication

Integration with company a little tough on billing aspects for a campus.

Our overall experience with Text Request has been great. One of the other vendors we work with recommended them at a time that I was researching review generation companies that also offered texting platforms. Text Request was a fraction of the cost and while they aren't a review generation company per say, you can EASILY set up a template to text clients asking them to write a review and you can even include a link so they are taken directly to your review website of choice.

Our independent insurance agency absolutely LOVES Text Request. Our clients will often ask if they can text us or if we can text them and prior to Text Request, we didn't have an option to do so other than giving out our personal cell numbers. In our line of work, we often need photos of a client's car or home and I love that Text Request allows clients to send these photos to us so easily. I also love that our agents can use Text Request right from their computer and don't need to be checking a cell phone constantly. It is very user friendly and was easy for our agents to learn how to use.

I don't have anything negative to say about the desktop version of the software and I think it's extremely user friendly. The mobile app is a little clunky, but for the most part we use the desktop version and don't have to use the mobile app, so this concern doesn't come up often.

When our VP of IT left suddenly, I had to use context clues to figure out what she was working on, one of which was ZipWhip transition, which I did not know was expiring in less than a month! The TextRequest team hauled and hustled to get the ZipWhip transition done in less than a month and I am grateful! TextRequest has been working consistently, which is also something I am grateful for!

Clear sensible design run by a team that cares about a good product and is not trying to exploit me.

We had to fight to the death with bad SMS providers to release the old SMS phone numbers. I felt like I entered battle with a pool noodle, and I was at the mercy of the bad SMS providers. A tool to help force phone number release would have saved time.

It is so easy to text multiple people with both pictures and texts. One big problem text request solved for us is that we never knew if someone else was responding to the same person. Now we have the ability to see who is typing a message to who, so that we do not double up on efforts.

It was time for our organization to move out of google voice into a more professional text message management system. We were looking to offer easier ways for our staff to communicate with clients, donors, and the public, as well as easily arrange and monitor group texts. The transition was seamless, and we have really enjoyed the ease of use, personal touches, and ways each user can interact with our text number. It is also a huge pro to have our text line be the same phone number as our phone number. It is wonderful to have text support just a text away, many of our questions have been answered within an hour of texting their text support line.

The only thing I wish we would have known about using a texting platform (which would be true for other texting platforms) is that carriers have several opt-out words, many of which we use when a client cancels an appointment. We now have to figure out alternate words so that they do not accidentally opt out of all text messages.

So far, our experience with them has been great! Their customer service is top notch!

Text Request has a straight-forwarded, easy to use platform. The UI is very user friendly.

The only con was on bulk reporting. However, the Text Request team was able to assist us with any special reporting request.

We like the integration with Google Chrome and the mobile app!

we have been customers for a while we were forced into new pricing and increased cost.

Their customer service is very responsive and helpful. The program does what we need it to do with very little issue.

Being able to send "mass" texts by uploading an excel document makes the process very easy. The tracking is also great. Having the google plug-in and being able to click the number and text directly is very convenient. Overall it's a user-friendly program

I think the conversation view could be improved, it's somewhat easy to miss replies since they are all marked resolved automatically.

The onboarding and migration from Zip Whip was completely seamless. It was so easy. Customer service is great. The software itself is straight forward and easy to navigate.

That it is easy to use. I LOVE the Chrome extension. That is so very helpful when creating new contacts.

That there is not a desktop application nor a true mobile app.

Great, it has served our needs so far in just communicating back and forth, we are about to go to the next level and be proactive with list of customers so we may need to follow back with another review in 6 months.

I like that we were able to implement this software with our current website. The software is intuitive and didn't take a ton of how to videos on how to use it on day 1.

seems like multiple tags for the same customer is not easily accomplished

Mostly easy to use, occasionally the webpage will flash that there is a new message when there is not, or vice-versa

You cannot delete a previous contact if there was any messages involved, which is unfortunate. Pricing is a bit high compared to the competitors due to the fact that both incoming and outgoing messages are charged with Text Request plans.

Love it!

Love the organization and screen view. The fact we can use work numbers makes it much better.

Do not like messages can not be deleted and functionality a little clunky but works fine.

The transition to TextRequest from ZipWhip was very straightforward and easy to manage. We did not have any issues with the implementation, and our ability to communicate with our customers was uninterrupted.

Ease of implementation. Ease of use, little training required.

The desktop application can be a bit latent and a bit slow to update.

Text Request has made our business more efficient and greatly improved the customer experience. We used to email all service reminders to our customers but they wouldn't read them half the time. This resulted in us being unable to service properties because gates were locked or dogs were outside when our technicians arrived. Our customers actually read their texts, so this happens less often. Texting is the preferred method of communication for 99% of all of our customers.

There are a number of features that set Text Request apart from other providers. 1. Two way texting communication is critical. Some less expensive providers only allow for outbound messages. 2. Text Request uses our main office number allowing our customers to call or text us at one number. 3. The inbox view of all our text conversations makes it easy for the team to manage all of the communications with our customers 4. The customer service from Text Request is responsive and helpful.

We have 8 dashboards that all message the same group of customers. That means that everytime we sign up a new customer, we have to ad them as a contact 8 times. We really wish we could all share the same contact list.

Had to speak with someone regarding an issue and he was very rude.Otherwise, the program fine for our everyday use.

I feel having the ability to delete unnecessary texts and having spell check are very important features, that don't exist on this platform.

No spell check.No ability to delete unnecessary texts.

The clients we serve are typically from 15 to 30 years of age. Texting seems to be their preferred method of communication. We also text volunteers occasionally. Text Request is very user-friendly; integrated well with our phone system; offers the ability to group text which is helpful when we need to send short messages to our volunteers; has intermediate steps for group texting which protect the privacy of those in the group texts; HIPAA compliant; very reliable. I cannot speak to the cost because I am not privy to that information.

The thing I like least is the arrow that pops up automatically on the main page of a client's file when we are entering or hovering near the phone number field; it obstructs my view.