Hard to get a comprehensive understanding. User guide talks alot about the functions but not the set up and connections between functions.

We struggle with the multiple emails and slow process to get questions answered.

LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have.

The software is constantly upgraded and new features are added, making it an industry leading solution.

Sometimes, there are errors and technical difficulties.

By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center.

Best value, better user interface than any I've seen.

This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center.

The product works good but if you are having any problems with it don't expect to get a solution for the help desk.

Their customer service and support staff are top-notch.

Livevox is a user friendly tool and has good transperancy.

Software very intuitive with great reporting and call management systems.

If your not using LiveVox, your wasting your time, money and manpower. No other dialer compares.

The customer service we have received has been some of the worst customer service I've ever experienced in the industry. The actually help desk is terrible.

The connections between the capability is somewhat confusing and non intuitive. The inability to use the base without incorporating to the entire echo system is the most frustrating.

The software is easily scale-able as our organization grows and they were very proactive to assist clients with Work from Home solutions when Covid hit.

Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the #1 dialing solution for the collection industry.

Customer service is over seas and very difficult to deal with.

LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software.

LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.

Its easy to use and organized, can add multiple users which helps.

Our sales, service, parts and finance teams are all actively using this software with great success. We are grateful for the support provided with the software.

Text Request makes it super easy to communicate with clients and give them more options to contact us with questions or send photos and documents easily.

We were quite disappointed to find out our services  were shut off due to an expired credit card. We had paid through for the month and we had no warning that we were going to lose services.

Easy to create templates and fast to send out messages. Love texting on my computer, instead of my phone - no spelling or grammatical errors.

Text Request gives us another quick, easy way to connect to our clients and gives them the ability to reach out to us any time of day. Their customer service is amazing.

One issue that I do have with text request is that once someone opts out you can no longer contact them even in the case where you've made contact and they want to receive messages from you.

It is simple to use and works fine. Has a lot of functionalities and meets all our needs.

No automated messages, or long holds. Its a breath of fresh air to work with a company with such outstanding customer service.

It is a great tool that we use EVERYDAY. It helps us build and maintain our relationships with our members.

Although, it was a little disappointing, it was not a deal breaker for us because of the way that we utilize the program.

Very good, especially the support. Customer support is courteous, helpful and quick.

I just tried to compose a NEW message to a current client on my phone and can't figure out how. I can respond to any message I already have but can't create a new message.

We have found another way to inform our members and we appreciate having this option.

Love it so far, just need the ability to group text.

It perfectly meets all our needs, saving time and money in our service.

We have had difficulty with attachments. There have been times where we have not been able to open them.

I like that we were able to implement this software with our current website. The software is intuitive and didn't take a ton of how to videos on how to use it on day 1.

Any issues have been quickly and easily dealt with and their staff is always incredibly friendly, making sure any issue is resolved and checking up to make sure it stays that way.

This has made our communication with our guests much more streamlined and efficient. We really like being able to schedule messages.

It is a great price for all the options you get.

We get a LOT of spam coming through TextRequest. I wish there was a spam blocker in the system.

Liked the fact it integrated with our CRM software.

My least favorite is the fact that you are unable to block a number. Everything else works very well with the software.

I also love that there is a google extension for Text Request so you do not even need to be on the website to receive your text messages.

All of the team members are very helpful and quick to answer questions. They also send along tips and tricks along the way to improve our experience and better our branding.

There are some great message customization features that can be useful if you would like, but are not required.

It can be confusing when it comes to importing large groups.

In addition, the customer service is outstanding. A simple text to the TextRequest team and they will have you taken care of.

It has been great for mid size company and large contact base.

The dashboard is very intuitive and easy to use. For the price, it's an excellent tool that customers have given very positive feedback on.

Or on the flipside of that, I wouldn't mind paying for each individual small text if I knew that was balanced out by only being charged for 1 text even if it was long.

We have guests coming to the door all day so it's important that we are able to have real time communication with them.

The ease of use and set up was great. It is very easy to understand and use.

We like the integration with Google Chrome and the mobile app.

Is easy to use, and great that all employees can see all conversations. The auto response feature is good for after hours.

This is our biggest problem and we are only staying with TR because we haven't found an alternative with similar features.

It's a great addition, especially considering how inexpensive it is.

If you don't set it up right, it may be more trouble than its worth.

I like the fact we can send canned messages. It's easy to know who you've text and what issues are resolved in the text.

Very impressed with the quality of the product, particularly for the price.

LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance. 

LongDescription

Call Transfer

Personalization

Document Storage

Sales Pipeline Management

IVR/Voice Recognition

Automatic Call Distribution

Calendar/Reminder System

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Communication Management

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Call Routing

Email Distribution

Text to Speech

Contact Management

Outbound Call Center

Content Management

Lead Management

Email Marketing

Mobile Access

List Management

FCC Compliance

Survey/Poll Management

On-Demand Communications

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Shared Contacts

Multi-Channel Communication

Marketing Automation

Queue Management

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Segmentation

Real-Time Chat

Chat/Messaging

Conversion Tracking

Interaction Tracking

Manual Dialer

FTC Compliance

Alerts/Escalation

Power Dialer

Reporting/Analytics

Contact Database

Batch Processing

Feedback Management

Voice Customization

Preview Dialer

Call Monitoring

Third Party Integrations

Call Tracking Metrics

Task Management

Live Chat

Campaign Management

Callback Scheduling

Prospecting Tools

Search/Filter

Compliance Management

Knowledge Base Management

Customer History

Automatic Outbound Dialer

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

LiveVox

In Person

Live Online

Webinars

Documentation

US Dollar

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.

Commenting/Notes

Real-Time Analytics

Text-to-Win

Surveys & Feedback

Newsletter Management

Mobile Alerts

Automated Responses

Mass Texting

Access Controls/Permissions

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Scheduled Messaging

Collaboration Tools

Campaign Scheduling

2-Way Messaging

Campaign Segmentation

Mobile Coupons

Proactive Chat

Real-Time Data

Transcripts/Chat History

Mobile Keywords

Role-Based Permissions

Real-Time Notifications

Message Personalization

Real-Time Updates

File Sharing

Activity Dashboard

Alerts/Notifications

Employee Database

SMS Marketing

Reporting & Statistics

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Multi-Language

Real-Time Reporting

Polls/Voting

Widgets

Monitoring

Campaign Analytics

Video Conferencing

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Plans designed to fit small businesses, mid-market, and enterprise companies. For more pricing information please contact Text Request directly. www.textrequest.com/pricing or, Text/Call: 423 218 0111

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