Customer Data Software

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Showing 1 - 20 of 47 products
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Showing 1 - 20 of 47 products

Pipedrive

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action invol...Read more

Dataddo

Dataddo is cloud-based data integration, automation, and transformation platform designed to work with various online data services such as HubSpot, Salesforce, Google Analytics, Facebook and Instagram. The solution easily connect...Read more

4.58 (12 reviews)

FirstHive

FirstHive is a cloud-based cross-channel marketing solution designed for small and midsize businesses. It features lead qualification, customer journey management, behavioral segmentation and analytics functionalities within a sui...Read more

4.38 (13 reviews)

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DataQ

DataQ is a cloud-based marketing solution, which assists retail businesses with customer acquisition and campaign creation. Its key features include data synchronization, store performance tracking, customer auto-tagging and repor...Read more

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Radius

Radius is a marketing intelligence and analytics platform that leverages CRM data and Radius’s own business data set to help B2B marketers understand their best customers, find new prospects and deliver insights to sales....Read more

4.14 (7 reviews)

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SALESmanago Marketing Automation

SALESmanago is the only no-code, AI-driven Customer Data and Marketing Automation Platform, used by 3000+ midmarket and large Enterprises in 50 countries including Starbucks, Vodafone, BMW, Crocs, Victoria's Secret and many other ...Read more

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WebEngage

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue fro...Read more

4.46 (28 reviews)

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OdinAnswers

OdinAnswers is a cloud-based platform that helps enterprises process data from any source to understand the impact of customer experience on business metrics. It comes with an OdinExplore tool, which lets users discover trends by ...Read more

5.00 (1 reviews)

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Zaius

Zaius is a cloud-based email marketing solution for small and midsize businesses. The solution is mainly used by e-commerce and retail brands for real-time behavior triggered messaging. Zaius allows users to automate campaign...Read more

4.28 (29 reviews)

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Synerise

Synerise is an AI-based ecosystem that leverages real-time data to deliver valuable insights into market opportunities, potential growth and process efficiency while delivering a 360-degree customer view. Features include data orc...Read more

4.00 (2 reviews)

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Software pricing tips

Read our Customer Data Platform Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

QuanticMind

QuanticMind is a cloud-based marketing management platform that helps businesses of all sizes manage PPC campaigns, search engine marketing and automated bidding. The platform uses algorithms, AI and semantic distance modeling to ...Read more

4.41 (17 reviews)

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BlueVenn

BlueVenn is a marketing automation solution suitable for businesses across a variety of industries including retail, finance, publishing, travel and leisure. Cloud-based, on-premise and hybrid deployments are available. The c...Read more

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FreeAgent CRM

FreeAgent is a complete CRM platform and robust work management system. FreeAgent helps teams get everything in one place, work more collaboratively to get more done, and track and improve performance. Whether it’s a deal, a proje...Read more

4.65 (71 reviews)

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NiceJob

NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration, S...Read more

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ServiceGuru Kiosk

ServiceGuru Kiosk is a cloud-based solution that helps businesses automate processes for collecting customer feedback through kiosk devices across multiple locations. Key features include remote update/installation, usage reportin...Read more

4.86 (7 reviews)

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Cinch

Cinch is a web-based marketing enablement solution that automates customer outreach, advertising, and data collection by bringing online marketing tools to offline businesses. Core functionalities include customer data analytics a...Read more

5.00 (3 reviews)

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K2View

K2View Data Fabric is a data management platform (DMP) that helps businesses utilize micro-databases to organize, manage and gain a 360-degree view of enterprise data. Professionals can connect the platform with various data sourc...Read more

4.86 (7 reviews)

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ZoomInfo

ZoomInfo powered by DiscoverOrg provides buyer intent data and alerts to sales and marketing teams. This cloud-based solution is suitable for businesses of all sizes looking to streamline marketing initiatives and workflows. It he...Read more

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InsideView

InsideView is a marketing intelligence solution that enables sales and marketing teams to enrich lead profiles with relevant data about key markets and organizations in order to create more relevant interaction opportunities....Read more

4.45 (38 reviews)

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PathFactory

PathFactory is a content marketing platform designed to help businesses of all sizes gain insights into metrics related to the consumption of content across various sources. The platform enables marketing professionals to get a 36...Read more

4.75 (4 reviews)

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Buyers Guide

Last Updated: August 19, 2021

As a marketer, you might already be using tools such as customer relationship management (CRM) software to track customer interactions with your company. But if you have a large number of digital touch points (websites, social media sites, phone calls, email, and live chat) the data you collect from your customers will be siloed. This can lead to inefficient decision-making processes, data duplication, and difficulty in collaboration between departments, which will limit your ability to entirely engage and satisfy your client.

Customer data software can help you overcome data silos and centralize customer data, giving you a 360-degree view of your customers. This tool integrates all customer data from multiple sources, and organizes it to create a single customer database.

This database can then be used by other marketing tools such as email marketing, marketing automation software, campaign management software, content marketing software, and customer analytics software to provide a more personalized and effective customer experience.

In this buyers guide, we’ll go through the features, benefits, and market trends related to customer data software to understand the tool and its capability better.

Here’s what we'll cover:

What is customer data software?

Customer data software is a platform that collects and organizes customer data from multiple sources such as customer relationship management software, websites, social media, transactional data, and ecommerce behavioral data. The software creates a single, complete view of each customer that can be accessed by other systems to track, analyze, and manage customer interactions.

Key capabilities of a customer data platform include:

  • Connects all tools that marketers use such as emails, analytics, CRM software, ecommerce, and social sites and provides a single source of data around customers.
  • Manages customer privacy and data rights by controlling the flow of data between different marketing systems.
  • Organizes data by customer demographics, audience segments, and other parameters to be used across marketing platforms and channels.
Real-time analytics in Segment Software

Real-time analytics in Segment Software (Source)

Common features of customer data software

Most customer data platforms generally have the following features:

Customer segmentation Divide customers into groups based on common characteristics so you can market to each group effectively and appropriately. The segmenting can be according to a number of factors such as industry, location, or products previously purchased.
Audience targeting Target audiences by segmenting them into different criteria which may include age, gender, income, location, or interests. This helps in delivering more personalised and optimized experiences based on customers needs and interests.
Behavior tracking Use previous online user activity such as pages visited, content viewed, searches, clicks, and purchases to gain insight into their browsing habits. Customer behavior tracking can be used to target interest-based advertising or online behavioral advertising.
Customer profiles Create buyer personas or user profiles by segmenting customers sharing similar goals and characteristics. Each group is given a representative with a photo, a name, and a description.
Campaign management Oversee the planning, execution, tracking, and analysis of a marketing initiative. This helps you to make necessary changes to attract more customers and achieve the campaign's goals.
Multi-channel marketing Interact with customers using a combination of indirect and direct communication channels. This includes websites, search engines, social media, email, mobile, promotional events, and conventional storefronts.
Real-time analytics Analyze the data captured from customers to help you to create trusted customer profiles and evidence-driven segmentation.
Engagement tracking Track how actively your audience is involved with your content to determine the effectiveness of your brand campaigns.
Email tracking Monitor the delivery of email messages to your prospects and customers. It allows you to monitor opens and clicks of emails, and check other metrics to improve the quality and efficiency of email marketing campaigns.

What type of buyer are you?

Before purchasing a customer data platform, you should assess what kind of a buyer you are. The majority of buyers fall into these categories:

  • Business-to-business (B2B) buyers: Buyers in this category have businesses and companies as their customers. Their sales cycle is lengthy and can be complicated as it involves multiple marketing departments or touch points. It is important for such buyers to organize customer information from various touch points into one central database. They should opt for a tool with account-based marketing that maps leads to accounts and integrates with sales tools. Compiling data from all marketing, sales, and third-party sources will help such users to identify customers, create buyer segments, deliver targeted content, and deliver one-on-one marketing campaigns.
  • Business-to-customer (B2C) buyers: Buyers in this category cater to individual consumers and generally have a shorter sales cycle than B2B enterprises. They should opt for a tool that allows organizations to interpret customer data to create effective personalized experiences. The software should be able to collect and unify all customer-related data across online and offline touch points and provide a 360-degree view of a single customer. This will help marketers to manage the fragmented data across channels, optimize multi-channel marketing, and deliver a tailored customer experience.

Benefits of customer data software

Below is a comprehensive list of benefits you can expect from customer data software:

  • Increased revenue: The 360-degree customer database created by a customer data platform allows you to deliver well-targeted marketing to people with the right message and via the right channel. By analyzing the characteristics and behaviour of your customers, and segmenting them into groups within the platform, you can optimize customer acquisition, improve customer retention, and provide customized experiences, which in turn increases customer revenue.
  • Campaign optimization: By implementing a customer data platform, you can gain insights into the efficiency and outcomes of marketing campaigns. The analysis and insights will help you solve problems such as mismatched content for a certain target audience and high advertising spend in the wrong channels. By gaining insights into previous campaigns, you will be able to improve the promotion of your products/services in the future.
  • Compliance: Keeping customer data secure is essential for every business. Customer data software helps keep this data secured by pulling it from multiple sources to a single, secure platform. Features such as control permissions for data use, and contact data anonymization will help you comply with data privacy and security regulations such as General Data Protection Regulation Act (GDPR), and California’s Consumer Privacy Act (CCPA).
  • Better understanding of consumer behaviour: A 360-degree view of your customer will allow you to understand every part of the customer journey and their behaviour during product purchase and transactions. The platform stores all relevant information coming from multiple sources (shipping, orders, reviews, complaints, and interactions) which can be used by the sales and marketing team to understand their consumers and strategically promote products and services to the right people, at the right time, and in the right place.

Key Considerations:

  • Integration with other systems: Since the main function of customer data software is to collect data from different sources and touch points to create a complete view of a customer’s journey, their attributes, and their data in a single customer database, it is necessary that the software you choose integrates with any tool that your marketing and sales team currently uses. This can include CRM software, email marketing tools, web forms, and social media websites, and other offline channels.
  • Scalability: Consumers create volumes of data and digital footprints before purchasing a product. The data generated can be transactional data, ad impressions, purchases, product usage, inquiries, and so on. To get a 360-degree view of the customer, the customer data software you choose should be able to pull customer data from a large number of sources, and grow with your business as your customer base grows.

Market trend to understand

Customer data platforms with artificial intelligence(AI) capabilities will make marketing more efficient: Artificial intelligence capabilities can help accelerate marketing goals. For example, AI can identify customers who are unlikely to convert and exclude them from campaigns, saving resources for higher-value customers. Using this technology, predictive models can be created that can generate actionable insights and understand which customers will buy the most. This enables marketers to make intelligent recommendations, and personalized customer experiences along with upselling or cross selling their products.

Realizing the benefits of AI-powered customer data platforms, customer data software vendors are adopting the technology in order to help users automate the process of collecting data from various touch points and helping reveal the relationships between customers and their journeys.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.