And there are different players for different recording formats. The drop-down panel can sometimes be very annoying for screen sharers.

Yet find anything that I like most about this software.

With that version, it is not possible to edit regular communication. I find that if I discover an error, or need to change information I send out, I have to delete it.

I attribute our success, and continued positive path moving forward to our utilization of Webex. Without it, our communication would become more difficult, break down, and cause negative work flow.

The ease with which we are able to see at a glance our customers overall feeling about our brand.

It is user friendly and if i ever do need assistance i get email responses in a timely manner.

It was a little difficult at first to understand how to use the software. However, once you learn it it is simple.

Webex has created a strong reliable communication path for Employees and Customers. This has made working from home successful, and positive.

Our Employee attendance has improved with the ability to work from home. But none of that would be possible without Webex creating a channel for positive communication and collaboration.

Cloud Cherry is the 3rd company we have partnered with over the years to provide this solution and they are the best priced for the number of features they provide.

Okay survey tool but needs improvement in many areas.

Additional sailent feature provision urges the user to reuse the platform. Very simple platform where one can guage the Customer Delight easily.

Cloud Cherry offered us an easy to use solution that integrated quickly with our CRM system.

The navigation is really confusing and I still haven't figured out where to find things several months after I started using it.

Excellent Communication and Collaborating Resource.

This in turn has helped our customer focus efforts to improve in the quality of communication and information we provide to them.

Overall experience has been great. The customer service is suburb and it is user friendly.

New releases with added functionality are being released regularly which provide useful enhancements. UI is largely easy to use and navigate.

As a company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price.

Tracking the condition of unit - report our findings to our board  of directors to assist us with budget requests and approval of funds.

Webex has also made sharing, locating, and disseminating information quickly, and efficiently.

The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.

Fantastic experience from a committed team. The exemplify what customer care should be.

Enabling customer feedabck and insight into individual stages of the customer journey. CloudCherry customer support service are helpful and reliable when issues arise.

I am trying to solve a marketing problem. So far I have not achieved my overall objectives because, my waiters consistency in using the software is an issue.

Great if you can afford the more cohesive packages.

Chattermill has greatly improved our customer feedback process. Its user-friendly interface makes it easy for our team to quickly and efficiently analyze customer feedback and extract insights.

The integration with the other features that we use works very well.

I love the variety of topics/sentiments/opinions it can extract from any single comment and how accurate these findings are. Thanks to its incredible AI engine/model, I same a lot of time.

Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them.

Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

It tells us what some of the biggest factors are for negative reviews and alerts us when there are anomalies (spikes) of negative feedback.

It's been easy for new team members (across the business) to adopt - with a very user friendly interface. The Chattermill team have been very helpful & responsive along the way.

So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot.

Dashboards and filters are difficult to use then.

The onboarding and ongoing support from our CSM is AMAZING.

For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. When bringing this up to chattermill no solution has been offered.

Definitely an important support for any Head of Customer Service.

Problems change, perceptions change and the theme structure dosn't follow this trend.

Can’t think of anything I dislike at the moment.

Thanks a mil you're there Chattermill... but also keep improving.

Sentiment analysis with easy to use no-code analytics.

Super user friendly platform that helps us understand our customers.

Great software for NLP of qualitative feedback.

I like how intuitive the system is and how it automatically highlights anomalies and trends ahead of time.

It helps us understand the themes and topics that impact our customer satisfaction, both negatively and positively.

By integrating it with our ticketing system we can quickly identify issues and resolve them before they blow up. In an instance we can see the sentiment and concerns of our customers.

The support team is also top notch, especially on livechat.

Hard to configure before you can actually start using it.

US Dollar

Webex Experience Management (formerly known as CloudCherry) is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel feedback and measuring its Net Promoter Score.


Webex Experience Management features a statistical model called the Customer Delight Meter. This model seeks to quantify customer satisfaction with their experience by mapping each step of the customer journey and gathering feedback at every point.


Users can gather feedback from customers through a wide range of channels and touchpoints, including paper feedback forms, tablet surveys, web surveys, email surveys, IVR surveys and SMS surveys. Webex Experience Management pulls data from all of these disparate feedback channels into a single unified dashboard for deriving insights.


Webex Experience Management can be purchased on a per user basis. Users can take advantage of implementation services, consultancy services and general training.



LongDescription

Surveys & Feedback

Text Analysis

360 Degree Feedback

Access Controls/Permissions

Customer Segmentation

Sentiment Analysis

Knowledge Management

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Call Reporting

Complaint Monitoring

Predictive Analytics

Dashboard

Reporting/Analytics

Feedback Management

Negative Feedback Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Webex Experience Management

Live Online

Documentation

Videos

Pound Sterling

The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. 

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. 

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. 

Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.
Here's why we're different:

We unify customer data across 50+ integrations.

Chattermill’s AI model was built specifically for CX.

Our platform delivers actionable insights to help you make informed decisions.

We provide exceptional customer support and industry expertise when you need it. 

We make CX a revenue-driving function for your business. 


Real Time Analytics

Engagement Tracking

Multi-Channel Management

Customizable Reports

Activity Tracking

Real Time Monitoring

Part of Speech Tagging

Data Extraction

Communication Management

Real Time Data

Social Media Integration

Real-Time Notifications

Workflow Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Ratings/Reviews

Monitoring

Trend Analysis

Drag & Drop

Topic Classification

Third-Party Integrations

Search/Filter

Taxonomy Classification

Data Verification

Semantic Search

Categorization/Grouping

Natural Language Processing

Full Text Search

Data Import/Export

Predictive Modeling

Filtering

Language Detection

AI/Machine Learning

Multiple Data Sources

Multi-Language

Customer Profiles

Data Analysis Tools

Topic Clustering

Tagging

Summarization

Pattern Detection and Recognition

Entity Analysis

Commenting/Notes

Spam Detection

Process/Workflow Automation

Performance Metrics

Data Cleansing

Contextual Search

Segmentation

Chat/Messaging

Metadata Management

Boolean Search

Machine Learning

Data Classification

Single Sign On

Collaboration Tools

Quantitative Analysis

Ad hoc Analysis

Chattermill's pricing in based on your specific use case - please get in touch to discuss pricing.

Webex Experience Management vs Chattermill

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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