Webex Experience Management vs SmartKarrot
Webex Experience Management has 21 reviews and a rating of 4.24 / 5 stars vs SmartKarrot which has 37 reviews and a rating of 4.3 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Yet find anything that I like most about this software.
- I attribute our success, and continued positive path moving forward to our utilization of Webex. Without it, our communication would become more difficult, break down, and cause negative work flow.
Cons
- And there are different players for different recording formats. The drop-down panel can sometimes be very annoying for screen sharers.
- With that version, it is not possible to edit regular communication. I find that if I discover an error, or need to change information I send out, I have to delete it.
Pros
- I feel that the folks at SmartKarrot are not just selling a top-quality product but are keen on helping their customers drive value from it (Quite the Win-Win strategy!).
- I liked the ease with which the entire customer success journey was established on SmartKarrot platform. It helped us map the onboarding journey as well as retention journey.
Cons
- The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things.
- The frequent updates to platform without informing us beforehand caused some inconvenience, but overall, it still meets our CS needs.
Pricing
Product Demo & Screenshots
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