# SmartKarrot Software Reviews, Demo & Pricing - 2026 > Review of SmartKarrot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/smartkarrot-profile --- [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / SmartKarrot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/smartkarrot-profile/reviews/) # SmartKarrot 2026: Benefits, Features & Pricing Wondering if SmartKarrot is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SmartKarrot 4.4 [(37)](https://www.softwareadvice.com/customer-experience/smartkarrot-profile/reviews/) Pricing Starting at $15,000.00 per year ### About SmartKarrot SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation). 1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently. 3. Our New Age Design with a PLG mindset allows for a great experience for users. 4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams. Wondering if SmartKarrot is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. ## SmartKarrot User Interface ## Popular SmartKarrot Alternatives Main Product SmartKarrot 4.4 [(37)](https://www.softwareadvice.com/customer-experience/smartkarrot-profile/reviews/) Ratings Breakdown - 4.16Ease of use - 4.38Value for money - 4.81Customer support - 4.32Functionality Pricing Starting at $15000.00 per year Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Skalin](https://www.softwareadvice.com/customer-success/skalin-profile/) 4.9 [(55)](https://www.softwareadvice.com/customer-success/skalin-profile/#reviews) Ratings Breakdown - 4.89Ease of use - 4.90Value for money - 4.89Customer support - 4.75Functionality Pricing Starting at €569.00 per month Get Price Alternative Product [Custify](https://www.softwareadvice.com/customer-success/custify-profile/) 4.9 [(122)](https://www.softwareadvice.com/customer-success/custify-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.91Value for money - 4.97Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) 4.7 [(463)](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.50Value for money - 4.57Customer support - 4.52Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## SmartKarrot Pricing and Plans Starting price: $15,000.00 per year Free Trial Free Version Basic $15,000.00 usage based, per year Plan includes: - 5 users - 2 Third Party Integrations Growth Pricing available upon request Plan includes: - 10 Users - 1 SaaS Product - 3 Third Party Integrations Pro Pricing available upon request Plan includes: - 25 Users - 3 SaaS Products - 4 Third Party Integrations Enterprise Pricing available upon request Plan includes: - Custom - 3+ SaaS Products - 4+ Third Party Integrations Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmartKarrot Features - Popular features found in Customer Engagement Communication Management Customer History Feedback Management Live Chat Multi-Channel Communication Reporting/Analytics - More features of SmartKarrot Access Controls/Permissions Account Alerts Account Management Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Behavior Tracking Campaign Management CES Survey Structure Chat/Messaging Churn Management Client Management Collaboration Tools Configurable Workflow CSAT Survey Structure Customer Database Customer Engagement Customer Experience Management Customer Journey Mapping Customer Management Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Drag & Drop Email Management Engagement Tracking Event Triggered Actions Health Score Monitoring Multi-Channel Data Collection Negative Feedback Management NPS of Customers NPS Survey Structure Onboarding Performance Metrics Predictive Analytics Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Renewal Management Reporting & Statistics Revenue Management Search/Filter Self Service Data Preparation Sentiment Analysis Survey/Poll Management Surveys & Feedback Task Management Third-Party Integrations Trend Analysis Usage Tracking/Analytics Visual Analytics Widgets Win/Loss Analysis Workflow Automation Workflow Management ## SmartKarrot Integrations Asana Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Amazon EC2 Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 14 integrations ## SmartKarrot User Reviews Overall Rating 4.4 Ratings Breakdown 5 41% 4 54% 3 5% 2 0% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.4 Customer support 4.8 Functionality 4.3 Kathleen B. Verified reviewer Computer Software 201-500 employees Used daily for less than 6 months Review source Reviewed June 2022 An everyday CS tool! 4 I havent used the tool for a really long time but the ability to condense and track our CS efforts in one place has been very helpful on a day to day basis Ratings Breakdown 3 Ease of use 5 Customer support 4 Functionality Pros: I like that SK allows me to keep track of multiple accounts and their individual product/progress timelines as well as allowing me to see their usage with our product. Cons: A little glitchy at times and definitely has a large learning curve Read More AK Anish K. Verified reviewer Education Management 51-200 employees Used daily for less than 2 years Review source Reviewed August 2024 A customer focused team 5 Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We like the wide array of features that the platform provides, it helps us stay organised and track our activities. Overall it’s the team that supports us, consults us and guides us towards our goals is what we appreciate. Cons: Lack of canned training content was something i liked the least. Read More MV Monika V. Verified reviewer Education Management 11-50 employees Used daily for less than 12 months Review source Reviewed November 2023 CS performance tracking option 3 Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: reports insights and tracking system through playbook and touchpoints. Cons: Reports should be downloaded directly and in reports filter option should be according to reports. Read More AB Antonio B. Verified reviewer Logistics and Supply Chain 11-50 employees Used daily for less than 12 months Review source Reviewed June 2023 Very Useful, Has a Lot of Potential 4 Ratings Breakdown 3 Ease of use 4 Functionality Pros: Practically speaking, I only need to use SmartKarrot for all of my client/customer management needs. Cons: It is very much a developing product/platform. The core features are there, and I think its potential is great. Read More VR Verified Reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed March 2022 Great Platform for Customer Success 4 Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The support and onboarding team is great and weekly check-ins with them are helpful so the team could maximize the software. On top of that, the tracking and health score really helps keep track of the customer assigned per person. Cons: It takes too many clicks to complete a certain operation on the platform which can be time-consuming. Nevertheless, this can be improved over time. Read More AS Anam S. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed February 2024 Best software for Customer success. 5 Smooth working of the software helped in engaging the client. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ease of tracking your daily tasks follow ups and customer details. Cons: automatic generation of the set touchpoints that were added automatically. Read More VA Vicky A. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Review source Reviewed February 2024 Feedback on smartkarrot. 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease in use,gives detailed info about product adoption from client side. Cons: The task management,where we can can the todays task in future task, can be marked as complete. Read More EH Erik H. Verified reviewer Information Technology and Services 501-1000 employees Used daily for less than 6 months Review source Reviewed February 2023 Fantastic Improvement of Customer Success 5 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The account 360 dashboard for each customer allows for a comprehensive overview of all information for each specific customer. The Success Plays are also super helpful to have defined processes for certain customers. The user interface is very friendly and our CSM was extremely helpful during the integration process. Cons: The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things. Read More sk shaili k. Verified reviewer Education Management 11-50 employees Used daily for less than 12 months Review source Reviewed June 2023 Ease to track product usage 5 Overall good experience with the product, support is quite good. well behaved and professional Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: client product usage tracking Cons: There's no new tab option , all activity you have to do in same tab , number of repetition in same tab. Read More AR Akshay R. Verified reviewer Education Management 11-50 employees Used daily for less than 6 months Review source Reviewed February 2023 Best Customer Success Software 5 Starting from training to using the software, everything is smooth and easy. I really loved the software and recommend the same to others as well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's easy to use software with multiple features which enable the user to use all the features for better management of customer success. Cons: So far, I haven't noticed anything which isn't good on the platform. I liked everything. Read More Showing 1 - 10 of 37 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/smartkarrot-profile/reviews/) ## SmartKarrot Popular Comparisons [LiveAgent vs SmartKarrot](https://www.softwareadvice.com/crm/liveagent-profile/vs/smartkarrot/)[Skalin vs SmartKarrot](https://www.softwareadvice.com/customer-success/skalin-profile/vs/smartkarrot/)[Custify vs SmartKarrot](https://www.softwareadvice.com/customer-success/custify-profile/vs/smartkarrot/)[monday CRM vs SmartKarrot](https://www.softwareadvice.com/marketing/monday-crm-profile/vs/smartkarrot/) ## Other Top Recommended Customer Engagement Software [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **46** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6978) Recently recommended **27** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **22** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times Stuck Between Options? 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