SmartKarrot Software

SmartKarrot Software

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About SmartKarrot

SmartKarrot is an Intelligent platform that Account Management and Customer Success teams use to drive Expansion, Retention & Advocacy in existing accounts. Specialties Customer Success, Reduce Churn, Survey, Customer Journey, Engagement Automation, SaaS, Account Management, Revenue Expansion, NRR Management, Key Account Management, Key Account Growth, Strategic Account Management, Account Intelligence, Augmented Intelligence, Call Intelligence, and Account Risk Intelligence...
Intelligent Customer Success Software
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SmartKarrot Reviews

Overall Rating

4.26

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 19 reviews

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Totally a customer oriented team

Overall is was great working with SmartKarrot team. They were open to listen to us and guide us wherever needed.

Pros

I liked the ease with which the entire customer success journey was established on SmartKarrot platform. It helped us map the onboarding journey as well as retention journey.

Cons

The frequent updates to platform without informing us beforehand caused some inconvenience, but overall, it still meets our CS needs.

Brad

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

March 2022

SmartKarrot

I have appreciated the partnership approach the customer success and development teams have taken in understanding our needs for the SAAS industry.

Pros

The way SmartKarrot has created success plays to be dynamic and flexible allows for better customer onboarding and meeting more of our business needs. The easy-to-use interface allows my new team members to get up to speed quickly.

Cons

The way that roles are assigned makes collaborating with multiple team members on an account harder.

Reasons for choosing SmartKarrot

The collaborative approach to working with clients and evolving the product.

Amelia

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

Thank you, SK!

[SENSITIVE CONTENT] have been excellent to work with. They are committed to help us see success and have helped work through our challenges.

Pros

SmartKarrot helps give valuable insights into our clients' behavior. The Success Play feature ensures that all of our clients receive the necessary support from us. [SENSITIVE CONTENT] and the [SENSITIVE CONTENT] team have been great to work with - always accessible, patient, and thorough.

Cons

We experienced a few bugs/glitches during the launch that caused confusion on what data is "true" and what actions are required.

srikant

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Brilliant blend of analytics and insights with action for customer retention and growth

Pros

Smart Karrot platform is unique in that, it helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience. These can be easily be customized as well. In addition, the product also has built in survey tools!

Cons

The implementation is not a cut and paste script but more elaborate SDK based deep integration. While that can take several weeks the insights are much more richer.

Reasons for choosing SmartKarrot

Deeper integration and actionable BI

Santino

Company size: 1,001-5,000 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

FUNCTIONALITY

4

May 2022

SmartKarrot Review

Pros

Onboarding was very simple with the help of the support team from SmartKarrot. The platform is very easy to use and team members successfully navigated the platform without much training. The in-platform survey system is an excellent addition..

Cons

An excellent platform that can grow even more if the speed and efficiency of its functions are improved.