--- title: "SmartKarrot Software Reviews, Demo & Pricing - 2026" description: "Review of SmartKarrot Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/smartkarrot-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / SmartKarrot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/smartkarrot-profile/reviews/) # SmartKarrot Review From $15,000/year 4 plans Wondering if SmartKarrot is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview SmartKarrot 4.4 [(37)](https://www.softwareadvice.com/customer-experience/smartkarrot-profile/reviews/) Pricing Starting at $15,000.00 usage based per year ### About SmartKarrot SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation). 1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently. 3. Our New Age Design with a PLG mindset allows for a great experience for users. 4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams. Wondering if SmartKarrot is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. ## SmartKarrot User Interface ## Popular SmartKarrot Alternatives Main Product SmartKarrot 4.4 [(37)](https://www.softwareadvice.com/customer-experience/smartkarrot-profile/reviews/) Ratings Breakdown - 4.16Ease of use - 4.38Value for money - 4.81Customer support - 4.32Functionality Pricing Starting at $15000.00 per year Get Price Alternative Product [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) 4.7 [(267)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.58Value for money - 4.70Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Intouch Insight CX Platform](https://www.softwareadvice.com/hr/liacx-profile/) 4.3 [(12)](https://www.softwareadvice.com/hr/liacx-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.18Value for money - 4.58Customer support - 4.17Functionality Pricing Available upon request Get Price Alternative Product [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) 4.5 [(3058)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/) 4.7 [(130)](https://www.softwareadvice.com/crm/churnzero-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.71Value for money - 4.89Customer support - 4.45Functionality Pricing Starting at $12000.00 per year Get Price Alternative Product [Contentsquare](https://www.softwareadvice.com/customer-experience/contentsquare-profile/) 4.8 [(116)](https://www.softwareadvice.com/customer-experience/contentsquare-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.44Value for money - 4.87Customer support - 4.74Functionality Pricing Starting at €49.00 per month Get Price ## SmartKarrot Pricing and Plans Starting price: $15,000.00 per year Free Trial Free Version Basic $15,000.00 usage based, per year Plan includes: - 5 users - 2 Third Party Integrations Growth Pricing available upon request Plan includes: - 10 Users - 1 SaaS Product - 3 Third Party Integrations Pro Pricing available upon request Plan includes: - 25 Users - 3 SaaS Products - 4 Third Party Integrations Enterprise Pricing available upon request Plan includes: - Custom - 3+ SaaS Products - 4+ Third Party Integrations Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmartKarrot Features - Popular features found in Customer Engagement Communication Management Customer History Feedback Management Live Chat Multi-Channel Communication Reporting/Analytics - More features of SmartKarrot Access Controls/Permissions Account Alerts Account Management Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Behavior Tracking Campaign Management CES Survey Structure Chat/Messaging Churn Management Client Management Collaboration Tools Configurable Workflow CSAT Survey Structure Customer Database Customer Engagement Customer Experience Management Customer Journey Mapping Customer Management Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Drag & Drop Email Management Engagement Tracking Event Triggered Actions Health Score Monitoring Multi-Channel Data Collection Negative Feedback Management NPS of Customers NPS Survey Structure Onboarding Performance Metrics Predictive Analytics Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Renewal Management Reporting & Statistics Revenue Management Search/Filter Self Service Data Preparation Sentiment Analysis Survey/Poll Management Surveys & Feedback Task Management Third-Party Integrations Trend Analysis Usage Tracking/Analytics Visual Analytics Widgets Win/Loss Analysis Workflow Automation Workflow Management ## SmartKarrot Integrations Asana Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Amazon EC2 Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 14 integrations ## SmartKarrot User Reviews ## SmartKarrot customer ratings - Overall rating: 4.4/5 - Total reviews: 37 ### Rating distribution - 5 stars: 15 reviews (41%) - 4 stars: 20 reviews (54%) - 3 stars: 2 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.4/5 - Customer support: 4.8/5 - Functionality: 4.3/5 --- ### An everyday CS tool! - Overall rating: 4/5 - Reviewer: Kathleen B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I havent used the tool for a really long time but the ability to condense and track our CS efforts in one place has been very helpful on a day to day basis #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that SK allows me to keep track of multiple accounts and their individual product/progress timelines as well as allowing me to see their usage with our product. #### Cons A little glitchy at times and definitely has a large learning curve --- ### Very Useful, Has a Lot of Potential - Overall rating: 4/5 - Reviewer: Antonio B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Practically speaking, I only need to use SmartKarrot for all of my client/customer management needs. #### Cons It is very much a developing product/platform. The core features are there, and I think its potential is great. --- ### CS performance tracking option - Overall rating: 3/5 - Reviewer: Monika V. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros reports insights and tracking system through playbook and touchpoints. #### Cons Reports should be downloaded directly and in reports filter option should be according to reports. --- ### Great Platform for Customer Success - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support and onboarding team is great and weekly check-ins with them are helpful so the team could maximize the software. On top of that, the tracking and health score really helps keep track of the customer assigned per person. #### Cons It takes too many clicks to complete a certain operation on the platform which can be time-consuming. Nevertheless, this can be improved over time. --- ### Best software for Customer success. - Overall rating: 5/5 - Reviewer: Anam S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Smooth working of the software helped in engaging the client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of tracking your daily tasks follow ups and customer details. #### Cons automatic generation of the set touchpoints that were added automatically. --- ### A customer focused team - Overall rating: 5/5 - Reviewer: Anish K. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the wide array of features that the platform provides, it helps us stay organised and track our activities. Overall it’s the team that supports us, consults us and guides us towards our goals is what we appreciate. #### Cons Lack of canned training content was something i liked the least. --- ### Feedback on smartkarrot. - Overall rating: 4/5 - Reviewer: Vicky A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease in use,gives detailed info about product adoption from client side. #### Cons The task management,where we can can the todays task in future task, can be marked as complete. --- ### Fantastic Improvement of Customer Success - Overall rating: 5/5 - Reviewer: Erik H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The account 360 dashboard for each customer allows for a comprehensive overview of all information for each specific customer. The Success Plays are also super helpful to have defined processes for certain customers. The user interface is very friendly and our CSM was extremely helpful during the integration process. #### Cons The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things. --- ### Ease to track product usage - Overall rating: 5/5 - Reviewer: shaili k. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Overall good experience with the product, support is quite good. well behaved and professional #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros client product usage tracking #### Cons There's no new tab option , all activity you have to do in same tab , number of repetition in same tab. --- ### Best Customer Success Software - Overall rating: 5/5 - Reviewer: Akshay R. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Starting from training to using the software, everything is smooth and easy. I really loved the software and recommend the same to others as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use software with multiple features which enable the user to use all the features for better management of customer success. #### Cons So far, I haven't noticed anything which isn't good on the platform. I liked everything. --- Showing 1 - 10 of 37 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/smartkarrot-profile/reviews/) ## Other Top Recommended Customer Engagement Software [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **34** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6994) Recently recommended **23** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **10** times Stuck Between Options? Our experts can help you compare SmartKarrot with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice