About SmartKarrot

SmartKarrot is a product and customer success platform designed to help businesses capture and analyze customer data across multiple systems to gain insight into the entire customer journey, product adoption, engagement and more. The platform offers a 360-degree view of a variety of customers data including profiles, tasks, support tickets, financial information and products usage.

SmartKarrot offers automated customer campaigns, which enable organizations to communicate with customers via emails, text and push notifications across onboarding, feature releases and other initiatives. Features include customer surveys, customer segmentation, pulse feedback, product adoption guidance, touchpoint management and more. Additionally, administrators can set up an ale...


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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of SmartKarrot

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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October 2019

srikant from Engagedly

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Brilliant blend of analytics and insights with action for customer retention and growth

Pros

Smart Karrot platform is unique in that, it helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience. These can be easily be customized as well. In addition, the product also has built in survey tools!

Cons

The implementation is not a cut and paste script but more elaborate SDK based deep integration. While that can take several weeks the insights are much more richer.

Reasons for Choosing SmartKarrot

Deeper integration and actionable BI

October 2019

Amit from Vermittler IT Consulting Pvt Ltd

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Great combination of analytics and automated actions on one platform.

Easy to use platform with very nice UI. The bird’s eye view with the ability to drill down as required has helped both our Customer Success and Product development teams about the feature usage based on relevant levels of engagement.

Pros

The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores.

Cons

The complexity of the platform does require our team to spend time to start using the platform effectively. However, the onboarding team ensures they are with us every step of the way to make this experience great.

October 2019

Kamal Nath from Kalpita Technologies Pvt Ltd

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

October 2019

Easy to integrate and easy to use

Pros

The dashboards with ability to drill down and information about each app usage helps various teams within the organization work in sync rather than independently trying different things. Integration with native apps is very easy and the documentation has helped us to get going very fast than building each feature from ground up.

Cons

The performance of the admin portal can be made better

October 2019

Ananthakrishnan from Go Sharp Technologies & Consulting Pvt Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: E-Learning

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

October 2019

SmartKarrot - A users perspective

Extremely professional team, ever-ready to receive feedback and act upon them.

Pros

Frugal implementation, directed towards B2B enterprise applications, has elements of gamification embedded,

Cons

Still in Beta stage, needs to tested to gauge stability.

Reasons for Choosing SmartKarrot

specific features like gamified templates, and ease of integration

October 2019

Kingson from Udm Global Solution Pvt Ltd

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Insights that help the product team

We are able to improve our product since we have an understanding of what our customers’ want and that in turn increases the adoption.

Pros

The fact that we are able to monitor the usage of our product features and drill it down by each customer at a feature level is very useful. It helps engage or support our customers’ as and when required. Through the pulse survey we understand more about our customers’ experience and are able to plan our product road-map.

Cons

I’d love to be able to integrate many of the other tools that we use which I currently can’t. However, it’s great that the SmartKarrot team has it in their road-map.

October 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

October 2019

Great product lots of features

AS just a test user, I had multiple conversations with my sales person that was very patient and answered every questions I had!

Pros

SmartKarrot has a rich feature set and is a great tool to increase monitor traction on your product if you have an app or platform. There is rich analytics so you can truly dive in a learn more about your users behaviours.

Cons

It is a bit complex and has a bit of a learning curve!

October 2019

Jay from Engagedly Inc

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2019

Meaningful insights and analytics dashboard which helps us monitor our customer account health.

It is an amazing platform and has helped bring clarity through dashboards to a ton of data that we had available through multiple sources.

Pros

SmartKarrot’s onboarding team ensures a smooth integration with their platform and also provide guidance through the journey. The platform is intuitive and has very useful set of features to help our customer success team.

Cons

The platform doesn’t really have any cons in my experience. It’s a rare combination with mulitple features available under one roof and function cohesively as compared to other products which offer one or two of these features.

October 2019

Vijay from Simplify3x Software Private Limited

Company Size: 51-200 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

5.0

October 2019

SmartKarrot gives smart analytics

Pros

The way different metrics are represented in Analytics screen is very informative for any type of business. Also Smart Segmentation adds lot of value to target the right audience.

Cons

SDK integration is bit tedious and requires technical skill set.