There were a few minor discrepancies in the figures, the rep took the time to identify and rectify the problem.

Software was fine to be a basic phone system and software - when it worked.

I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start.

It is a good basic solution and has terrific customization capabilities for SMS and other functions with Nexmo services.

A great experience working with Customer support representative from NVM.

Easy to program and handle. Great product for the price.

So easy to use (now I have had a bit of practice :-)). By changing from our old telephone system to NVM, we saved time and money.

Really disappointed with the overall experience. Did not receive any onboarding, adoption or ongoing support from their end despite having paid for professional services.

I have a client that used it  as liked it as their needs were basic.

The fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs.

The setup took very little time, and was wonderfully easy - once the system was set up our contact centre now works like magic.

Fairly okay salesforce integration. EU sales team using it was satisfied with using its bare bone calling feature.

Design, build and rollout was excellent. Worth putting the time in to really get to know the software and its capabilities with our PS James during the design phase.

In the end, we stropped using the service it was so bad.

I like that it can be used on the web so on any device, as well as integrated into softwares and tools. The contact pad is compact with a good UX.

The requirements to operate the dialer in certain web browsers and settings that need to be made in order for things to work can prove difficult and cause errors from time to time.

Extremely user friendly system and the real time queue management is perfect tool for call spikes in queues.

Ticks the boxes is intuitive and has been deployed quite seamlessly. Support has been fantastic.

Fast, professional and supportive, NVM is a great product, stand-alone and also as an integration with Salesforce.

The software is stable, easy to use and the support is amazing.

Allowing call logging in real time and a set period of cool down between calls so that extra notes and further actions can be undertaken.

It is pretty straight forward and easy for new users to use.

Great Product and extremely helpful delivery and after care  from customer support.

Did not even know who our Account Manager was till we decided to cancel the contract. The app runs on obsolete technology.

Great Support that is always attentive and is intent on resolving your issue and ensuring you are satisfied.

It is easy to change the number I'm ringing and the interface is simply enough.

Great product for the price. Love that it comes with 2 phones for the price as well.

New Voice Media provide a robust, enthusiastic and energetic service. Before I pick up the phone up the phone I have a feeling of confidence that they will be able to help.

The handover at the outset of our account to delivery was terrible because what we wanted hadn't been effectively communicated.

Working in the stock brokering industry, the change and business demand is perpetual.

We did not get the type of reporting we expected it would give us in Salesforce. Their technical implementation specialist was very difficult to work with.

We were originally miss sold the package details by which we based our decision.

It's great,  very insightful tool. I would recommend using it, though it can be quite slow at times.

It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.

Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Overall I enjoy FullStory and the abilities it provides.

This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out.

I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.

Pays itself just for using it for customer support, but every department is using it now (marketing, product management, R&D, ...).

Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.

FullStory has been a really useful tool for analysing the user experience on the Website.

I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software.

We don't rely too heavily on the product simply because we can't be sure it's capturing everything.

QA teams, Product Teams, Research Teams, Customer Support Teams - everyone.

We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.

FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.

The limited window of time that sessions are available for review, and it is quite expensive.

This product is fantastic for breaking down how your user interface is faring among your users. It shows some statistics that other analytics do not.

This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature.

I recommend it for any SaaS company looking to better understand the behavior of their users.

It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.

It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

State of the art product, but poor customer service and retention, unjustified price increase.

Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.

It is easy to integrate with and works as expected for the need that this software fits into it. The user experience and look and feel of an application itself is very good.

FullStory gives you the ability to track and see what your prospects or customers are doing on your website. It allows you to see exactly what is going on and think of ideas on how you can help them.

If I remember correctly, setting it up was a little difficult in our environment because of our stack.

Allows me to investigate bugs and user error super quickly within a fun to use interface.

I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits.

For the price it demands, I feel the ROI is very low.

Customer service was poor. Price for minimum package was increased from USD $199 to $899.

US Dollar

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer 
experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.

Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.  Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.

Vonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.

LongDescription

Support Ticket Management

Call Transfer

Surveys & Feedback

Text Analysis

Lead Capture

Activity Tracking

Real-Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Customer Database

Call Recording

Call Logging

Automated Routing

Call Center Management

Progressive Dialer

VoIP

Call Routing

Self Service Portal

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Hotkeys

Multi-Channel Communication

Queue Management

Social Media Integration

Multiple Scripts

Workflow Management

Email Management

Caller ID

Event Triggered Actions

Activity Dashboard

Computer Telephony Integration

Predictive Analytics

Knowledge Base Management

Telemarketing Management

Dashboard

Manual Dialer

Multiple Parties

Alerts/Escalation

Open Database Design

Reporting/Analytics

Monitoring

Prioritization

Appointment Management

Workforce Management

Customer History

Purchasing & Receiving

Call Monitoring

Live Chat

Campaign Management

Virtual Assistant

Vonage Contact Center offers solutions for small and medium size businesses as well as large enterprises. For more information about packaging please see our website at 
https://www.vonage.com/contact-centers/plans/

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

Vonage Contact Center

In Person

Live Online

Webinars

Documentation

Videos

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically. The indexed information is accessible to the entire team, which can be used to help drive business decisions.


Session playbacks in FullStory are more than just a recording, they are a view into the customer's journey. Omnisearch gives users an intuitive experience by allowing users to inspect customer activity, identify rage clicks, create funnels and review page analytics from the dashboard.


Pinpointing dead and rage clicks can help identify potential improvements to the user interface. FullStory also includes "click maps" that gives detailed page insights, including the most visited pages. This data helps you better understand the interactions made by current and potential customers. 



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