We just hate to see sad face reviews, so we treat even mistakes as actionable items.

It's very easy to use and our clients have the opportunity to rate our support. As a recipient, I get excited when I see that I've received an Excellent CrewHu email.

It's a great feature that really rewards the engineer for the feedback they receive.

An Amazing Product That Motivates Your Team To Hit Their KPIs & Helps Them Have Fun Doing It.

Few times I encountered where users get an error when submitting a survey or the survey has expired even if it's still less than 24 hours.

Easy to use, great for rewards internally when someone does a great job, great for tracking client feedback.

Ease of use and reliability. Integration with MS teams.

The end user interface can be a bit confusing. May times customers have inadvertently de-selected individuals that that intended to review.

I love how it allows our clients to also be an encouragement. Ve seen how it builds someone up and it allows us to make a group email congratulating in recognition.

This software makes it easy for our team to congratulate the small and big wins on a daily basis. Really builds up camaraderie.

I like that the badges are tied to our company morals and it helps enforce our vision to the staff.

We have specific badges and awards for documentation, customer success, integrations and just generally being good at your job.

I like that it incentivizes you to do your best for customer satisfaction. I like that I can see myself compared to my peers.

CrewHu has a wonderful team - anytime we have asked for help on how to set up contests, gamification, and so on, they have always been available and ready to help.

This is an easy to use, informative piece of software that helps us to improve the service we deliver to our customers.

I don't like that we don't have a MFA or 2FA login option, this is a bit insecure in the current IT climate.

Sometimes surveys sent to users have weird delays during responses.

This is a moral booster, helps us to be sure our customer service is exceptional, and helps our technicians to know they are doing a great job.

Their team helped me build an intergration into our PSA (syncro) and it works like a charm.

The feature we like the most is simply the ability for our staff to show each other love and support.

Its always nice when you see a good review come in and your points increase. I have redeemed them numerous times already and enjoy it.

I like how our management team  can be aware of the good work that we do for our client.

One of the best things about Crewhu is the support team. Very responsive and very helpful in working through any issues that may come up.

This product is great because its easy to use and fast. I really like the dashboard we have to show everyone our wins and the built in teams integration makes giving a badge really quick.

Also, the internal morale-building is a huge benefit. Teammates can call out other teammates and give points etc.

It only has 3 primary levels of response - Example: poor, met expectations, exceeded expectations.

It's great,  very insightful tool. I would recommend using it, though it can be quite slow at times.

It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.

Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Overall I enjoy FullStory and the abilities it provides.

This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out.

I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.

Pays itself just for using it for customer support, but every department is using it now (marketing, product management, R&D, ...).

Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.

FullStory has been a really useful tool for analysing the user experience on the Website.

I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software.

We don't rely too heavily on the product simply because we can't be sure it's capturing everything.

QA teams, Product Teams, Research Teams, Customer Support Teams - everyone.

We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.

FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.

The limited window of time that sessions are available for review, and it is quite expensive.

This product is fantastic for breaking down how your user interface is faring among your users. It shows some statistics that other analytics do not.

I recommend it for any SaaS company looking to better understand the behavior of their users.

It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.

It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

State of the art product, but poor customer service and retention, unjustified price increase.

Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.

FullStory gives you the ability to track and see what your prospects or customers are doing on your website. It allows you to see exactly what is going on and think of ideas on how you can help them.

If I remember correctly, setting it up was a little difficult in our environment because of our stack.

Allows me to investigate bugs and user error super quickly within a fun to use interface.

I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits.

For the price it demands, I feel the ROI is very low.

Customer service was poor. Price for minimum package was increased from USD $199 to $899.

US Dollar

Crewhu is a customer feedback and employee recognition software designed to help businesses improve online reputation and gamify various metrics. Key features include activity tracking, negative feedback management, performance metrics, peer-to-peer recognition and goal setting/tracking.

Teams using Crewhu can collect transactional feedback daily, receive notifications about customer feedback and send automated relational surveys to clients to optimize customer satisfaction. The application enables managers to choose metrics that align with their organization's goals, create gamification programs and launch contests to improve employee engagement. Additionally, it allows employees to recognize team members, set up automated company anniversary and birthday badges and facilitate collaboration and communication using various core value badges. 

Crewhu offers a personalized store, which lets organizations reward their employees with prizes, gain insights into the number of bucks rewarded via a dashboard and redeem prizes from any devices using accumulated points. It is available on monthly as well as annual subscriptions and support is extended via FAQs, phone and inquiry form. 



LongDescription

Real Time Analytics

Engagement Tracking

Rewards Management

Surveys & Feedback

Performance Management

Customizable Reports

Activity Tracking

Leaderboards

Rewards Points

Communication Management

Peer-to-Peer Recognition

Goal Management

Manager-to-Employee Recognition

Badge Management

Survey/Poll Management

Performance Metrics

Benchmarking

Real-Time Notifications

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Contest Management

For Sales Teams/Organizations

Dashboard

Customizable Branding

Social Recognition

Goal Setting/Tracking

Reporting/Analytics

Feedback Management

Recognition Tracking

Negative Feedback Management

Third-Party Integrations

Employee Recognition

Employee Reward Programs

Multi-Channel Data Collection

11-50

51-200

Crewhu

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically. The indexed information is accessible to the entire team, which can be used to help drive business decisions.


Session playbacks in FullStory are more than just a recording, they are a view into the customer's journey. Omnisearch gives users an intuitive experience by allowing users to inspect customer activity, identify rage clicks, create funnels and review page analytics from the dashboard.


Pinpointing dead and rage clicks can help identify potential improvements to the user interface. FullStory also includes "click maps" that gives detailed page insights, including the most visited pages. This data helps you better understand the interactions made by current and potential customers. 



Crewhu vs FullStory

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons