It is easy to use and set up a campaign for customers. It is easily integrated into my POS and I can redeem my clients rewards points with an ease.

The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems.

I have had a lot of benefits while using it because it's easy to use and share with others.

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

My major complaint to the company was the layout on the administrator's website.

The software is very easy to use for the consumer at the store register and makes onboarding more likely. The support team has been very good so far.

The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience.

It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more.

In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement.

All clients that use it are addicted to it and love the rewards that come with it. It is a client way to show appreciation to all our loyal costumers.

I am very happy with Kangaroo and their support team is very quick to respond on the chat line to help me whenever I have a question. Most of all, this program brings in results.

I like Kangaroo for the ease of use. Scheduling out messaging makes life easier.

We love having an easy loyalty program that is really good.

Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

It is easy to use, easy to reach customers. I am only using basic as of right now, however, [SENSITIVE CONTENT] has mentioned the other ideas that use could use and we will be using.

My customers likes the rewards program , because they feel like they earn some things back from all the business they give us.

Really like the ease of use and intuitiveness of the interface.

Customer support and personalized reward program. The technical team is always accessible to support our needs and concerns.

Excellent tool for our company. Much better than the plastic cards which cost more and customers lose.

A three tier pricing plan needs to be developed with reoccurring charges.

We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.

I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing.

Nice simple product to use. Nice to be able to provide customers with rewards.

These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations.

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Great Reward program and great technical support.

Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc.

Easy to use and very user friendly, affordable.

The backend is intuitive and simple to use, and a helpful tool for any business looking to implement any customer loyalty program.

I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up.

The Kangaroo team has been a joy to work with as we required some customization to their standard platform.

Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience.

We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Everyone has been super responsive and helpful and the customers are excited to roll this new technology out beginning March 1.

I love the features with the text/email blast options.

Missing some features that another product had. Need to be able to let people know when they have a discount.

It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers.

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software.

The overall experience is very positive. Support is fast, Price is very fair/good, UI is smooth, functionality is great.

I was impressed by how easy it was to set up our multilanguage home page chatbot.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.

Very good price compare with other company in this industry.

The Tidio operators/reps are also really supportive, friendly and helpful.

Every option is very useful and very user friendly.

The Very Awesome design of the chat. Designs of the dashboard.

Easy to use, thanks to a great UI. Easy to integrate with messenger and Hubspot.

Tidio is a fantastic service that delivers better than expected. I can't imagine using any other software for our web chat.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio.

Customization was established, friendly user interface and customer support was great.

I used Tidio for a time and after that, I discovered its problem. Then I quit and unsubscribed.

Good, useful and easy to use, will recommend to my friend.

Excellent, fast, easy to deploy. Visitor tracking is better than other apps.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative.

Excellent service at affordable rates and exceptional customer service.

There's nothing on here that I have any sort of problem with.

It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person.

Ease of setup and ease of use is what attracted me the most.

Some of the videos are a bit confusing, for me at least.

So far, really good experience - contacted customer support and they were friendly and helpful.

Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.

I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

US Dollar

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite.


Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items.


Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location.


With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices.



LongDescription

Real-Time Analytics

Engagement Tracking

Rewards Management

Customer Surveys

Shortcodes

Multi-Channel Marketing

Surveys & Feedback

Personalization

No-Card Loyalty System

Text Analysis

Mobile Alerts

Performance Management

Customizable Reports

Mass Texting

Access Controls/Permissions

Awards Management

Activity Tracking

Customer Segmentation

Drip Campaigns

Scheduled Messaging

Referral Tracking

Employee Reward Programs

Transaction History

Incentive Management

Knowledge Management

Multi-Campaign

Communication Management

Customer Accounts

Customer Database

Gift Card Management

Geolocation

Customizable Fields

Churn Management

eCommerce Management

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Promotions Management

Campaign Planning

Mobile Coupons

Customer Activity Tracking

Email Distribution

Contact Management

Customer Experience Management

Email Marketing

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

Real-Time Data

Performance Metrics

Sweepstakes

Channel Management

Membership Management

Multi-Channel Communication

Client Portal

Social Media Integration

Real-Time Notifications

Email Reminders

Email Management

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

SMS Marketing

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

For Marketers

Automated Scheduling

Community Management

Customizable Templates

Contest Management

Conversion Tracking

For Sales Teams/Organizations

Dashboard

Multi-Language

Discount Management

Real-Time Reporting

Loyalty Cards

Customizable Branding

Behavior Tracking

Reporting/Analytics

Contact Database

Widgets

Customer Profiles

Monitoring

Campaign Analytics

Feedback Management

Customizable Forms

Drag & Drop

Social Promotion

Customer History

Tagging

Point of Sale (POS)

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Not Applicable

Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today!

Loyalty Essentials: $59/Month
Loyalty Engagement: $99/Month
Loyalty Ultimate: $199/Month
White-Label License with Proprietary App: $299/Month
API Access: Please contact sales

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Kangaroo

In Person

Live Online

Webinars

Documentation

Videos

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.


Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.


Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



Lead Capture

Automated Responses

Code-free Development

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever.

Forever-free plan. 3 chat operators included.

Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others).

Communicator plan. 1 chat operator included, from $15,83/mo.

All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo

Chatbots plan. 3 chat operators included, from $40,83/mo.

All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

Kangaroo vs Tidio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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