Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive.

It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

I'm a big fan of the show/hide feature. I also like the branching options.

There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

One of my favorite features is being able to copy an existing survey and tweak what I need for the current use. Flexibility with downloading and sharing results is excellent.

The best thing about Key Survey is the customer service. They are always ready and willing (and patient) to help you with whatever you need.

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

We use Key Survey for all our online research. Works almost perfectly and when it doesn't the staff is fantastic at problem solving.

Most importantly it is rightly priced. We have used Key Survey for more than a dozen projects and are extremely happy with it.

Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing.

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive.

Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Very easy to use' from programming to reporting' and the customer service is excellent.

They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.

I like Sprout and am happy with the service they provide. It helps me do my job, which is invaluable as a team of 1.

The smart inbox is a large reason why, but it also just seems to be the most robust and easiest to navigate of all the social tools available.

Lack of support for enterprise. Difficult to scale up using this tool.

The interface is very clean, most tools are easily accessible for every feature available and also, the very stylish and friendly design really improves the user experience, makes it more enjoyable.

Sprout is a great social media tool for analytics, engagement, reporting and management. The features are great and their customer service is helpful.

I love how the calendar setup works. Also the reporting it offers is so helpful in understanding what content is performing best, as well as providing an easy and beautiful report for clients.

The problem with this Sprout Social is that it sometimes misfires when posting to Linkedin. Instagram posting is also little glitchy.

Good, customer service was helpful when we were thinking about implementing.

I also struggled with the fact that I was only allowed 10 accounts. We are not an agency but still need more than 10 social accounts.

I was happy with the software, but I was less than thrilled that I had a customer service person sending me messages of this sort.

It is very confusing and misleading. Before they updated the app, you were able to just click on the names of those who need to approve it.

One of the best features on Sprout is the ability to have multiple users create, review, and publish content. This has saved us a tremendous amount of time on our team.

Overall, the software is great. It's just a pricey social media tool.

I had a chance to use this software for free trial period alongwith various other tools to analyze which one is best suited for my agency.

What I like most about this software is that it is easy to use and we had a team member who did a video session with us so we can learn the features and its benefits.

Customer service people are rude, ignorant and not knowledgeable about the products.

When a certain scale is reached in the number of users and managed profiles, the cost-benefit ratio increases positively.

The company support is great, but other programs seem more user friendly. I think they have some bugs to work out.

Dashboard can be confusing as there is a lot going on.

I also appreciate the calendar and how easy it is to schedule posts. Being able to coordinate tasks between users and integrate with help desk software is also incredibly helpful.

It's great to know if something was handled and by which user and the sense of accomplishment is there once you clear your inbox.

From the beginning, the Sprout team that has worked with us has been friendly, easy going, fun to talk to, and answered all of our questions.

Sometimes posts set to publish will fail, though I'll get an error report and a reason why it failed.

My point of contact sent me threatening, rude and unnecessary emails while I was in the hospital. I voided my contract before it became effective.

I love Sprout Social's integrated inbox, so you can see all of the latest comments from all of your clients.

I really enjoy Sprout, they have many integrations and are reasonably priced for their value.

Excellent tool for social medial planning. Unsure if it’s “worth” it given the high cost.

The reporting is exactly what I need, I love that it integrates with Feedly, the inbox is useful for daily management.

I have had a great experience with them. There is always someone to discuss issues with right away if needed and they have great work-related content for continued education.

I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach.

I used this software when I worked for a large corporation, which helped us afford it. The ease of use and monitoring was amazing, it was such a good tool.

Definitely enjoyed the user friendliness of the platform and their support was also really great.

The customer service is great with a dedicated account rep who responds quickly and friendly. The UI Is well designed and is easy to navigate for even the most novice of users.

US Dollar

Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available.


Key Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.


Key Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. The product also integrates with business systems such as Oracle, Salesforce and PeopleSoft, which enables users to import contacts directly.



LongDescription

Engagement Tracking

Surveys & Feedback

Site Intercept Survey

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

Sentiment Analysis

Single Sign On

Knowledge Management

Communication Management

Customizable Fields

Template Management

Offline Access

Pulse Surveys

Customer Experience Management

Email Marketing

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Complaint Monitoring

Benchmarking

Question Library

Survey Sample Management

Question Branching

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Customizable Templates

Dashboard

Real Time Reporting

Support Audio/Images/Video

Customizable Branding

Reporting/Analytics

Feedback Management

Customizable Forms

Data Analysis Tools

Drag & Drop

Negative Feedback Management

Third-Party Integrations

Survey Builder

Multiple User Accounts

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Contact Key Survey for pricing information or a quote.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Key Survey

Not Offered

In Person

Live Online

Webinars

Documentation

Videos

Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.


The solution features a "Smart Inbox," which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using Sprout Social's reporting and social media analytics functionalities, users can monitor social media performance of the brand across various platforms.


Sprout Social offers services on a monthly subscription basis that includes support via phone, email and other online resources.



Real Time Analytics

Multi-Channel Marketing

Multi-Channel Management

Influencer Tracking

Activity Tracking

Multi-Channel Campaigns

Brand Tracking

Charting

Real-Time Monitoring

Ad hoc Reporting

Multi-Account Management

Real Time Editing

Campaign Tracking

Competitive Analysis

Task Planning

Categorization/Grouping

Publish Scheduling

Configurable Alerts

Audience Targeting

Calendar Management

Automated Publishing

Collaboration Tools

Content Library

Assignment Management

Social Listening

Social Performance Management

Group Management

Customer Support

Contact Management

Content Management

Conversion Rate Optimization

User Profiles

Social Media Monitoring

Performance Metrics

Data Security

Media Library

Social Media Integration

Workflow Management

Real Time Updates

Image Editing

Review Monitoring

Automated Scheduling

Real-Time Chat

Customer Social Profiles

Image Library

Conversion Tracking

Multi-Channel Attribution

Response Management

Social Advertising

Keyword Tracking

Editorial Calendar

Customer Engagement

Monitoring

Campaign Analytics

Trend Analysis

Post Scheduling

Social Promotion

Tagging

Task Progress Tracking

Competitor Monitoring

Keyword Filtering

Task Management

Campaign Management

Search/Filter

Web Tracking

Digital Asset Management

Brand Guidelines

Customer History

Layout & Design

File Sharing

It is available across three pricing plans, outlined below:
Standard: $89 per user/month (billed annually) or $99 month-to-month
Professional: $149 per user/month (billed annually) or $169 month-to-month
Advanced: $249 per user/month (billed annually) or $279 month-to-month


Key Survey vs Sprout Social

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