What I find useful about Oribi is that you can quickly get the data you need.

I first had the the name Oribi from a friend, when I asked of the best analytics tool to use for my new site, oribi really provided me what I was looking for.

I love the AI capabilities of Oribi and the ability to create correlations. I also love the ability to white label the reports and to see all of our web pages rankings.

They make me feel like a partner in my business that wants me to succeed.

For the most part good, very responsive to questions. Just wish there was more functionality that would make it easier to get more key insights.

It is mostly user friendly and very easy to see actionable insights.

It was lovely using oribi for my web analytics, it was easy to use and provided me many insights for my decision making.

The only real downside is the limited reporting Oribi offers. You can only report in a pdf document from the reporting section, which can be limiting in terms of what data you can include and exclude.

If you are in management and have no time to set up everything in Google Analytics or know how to dig through the mountain of data to find what you want, Oribi is fantastic.

Annoying as i am interested in the service but can't discuss any potential account because no one ever replies.

Has helped me a lot when it comes to marketing oribi has been in front line to help me target my customers. Hence boosting my sells also their customer support is actually good.

We'd been looking for behavioural analytics software for some time but always been priced out by the high costs. Oribi fit perfectly into our modest budget and was incredibly easy to set up and use.

Also, every time I use it, I actually feel calm because everything is so beautiful to look at.

I also love the funnel feature that allows you to understand better the conversion different processes have, especially when having people moving from different domains.

I cut out all software but Oribi when I lost everything.

The value for money with this software is amazing.

What I like is they have an easy to read funnel, correlation between behaviors and just a very easy to read analytics that is packed with graphics that can be pulled onto a deck.

So GA is great for deep dives (rare) and requires foresight in what you're tracking. With Oribi, you dont have to plan in advance what you want to track.

Every time I see an ad come up now, I'm right there to help defend how lovely this product is.

Overall our experience has been good. We can match Oribi's data with some data we get from users and understand better our audience + which campaigns are performing better.

Sent many emails with slow to no response. Company can not provide basic customer service.

We can't see what drove traffic to a specific product. We can't use filters to exclude URL parameters.

Limited reporting capability with only pdf document format, and not allowing what to include and exclude from the reports.

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

The user interface is instinctive and so user friendly.

There are consistent updates to the back end, we are generally aware of when these will take place however the updates do (at times) cause our internal systems to fail.

I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.

I least like the customer support and change management. We have had issues during normal working hours with no warnings because changes were made and were not communicated.

Mine overall experience pretty good and i have learnt lot of new things in this platform, so its really helping me to grow in my career in technical front.

MOS scores for every call built in (intelligent analysis tool). Concurrent model allows to scale at lower additional costs compared to named model.

Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.

Lack of basic functionality such as copy and paste. Java can be slow to respond.

Self serviced, easy to use SaaS solution for your customer care environment.

To have all this without having to have an on premise environment is amazing.

Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline.

The Beta Community has been equally as fantastic given it provides us an opportunity to test drive new features before GA.

The overall experience is a very positive one. We went from a basic PBX to a full-blown Contact Center Solution with all the capabilities we could ever hope for.

So, far we can't fault it and have seen an uplift in sales, customer experience and internally the learning curve is a breeze and our users find it easy to use. Which saves time and money overall.

It is difficult to determine where calls are going. The system does not currently record calls between users.

Email search - Unable to search emails by any text or subject. Unable to resign emails.

Customer service is not good in my experience, their responses were always delayed. They had  several site outages that impacted production.

Some of our employees will work 1 day a week and the return on an employee for working such minimal time is difficult to see how the Agent pricing model works for us.

Amazing integration with several applications like salesforce, chat bot, emails, whats app.

They provided dedicated personalized support during our roll out/go live and have continuing to support us through our ongoing business as usual operations ever since.

It is sometimes difficult to understand the menu. For example, I was not sure how to call someone without asking first.

Everything inside G Cloud is very user friendly. The features and integrations that are available have helped our organization grow and develop to be more productive and  innovative.

I liked this software because of its ease of being modified to meet our specific needs but on the other hand it needs to review its cost.

Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management.

We really enjoy the the Ideas Lab/Community, which allows us to recommend and promote/upvote new features/functionality.

The best thing is, it is really ready to go software for the contact centres, you can even start to work on day 2 with a simple integrations.

It is easy to use this product it is like a rock.

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

As this is a SAAS platform, the updates from Genesys also really important and it seems they are doing this really good.

The interface is easy to use and there are several reports templates to provide historical information for the interactions, performance, queues, etc.

Process automation and technical testing. It has allowed me to grow professionally and improve costumer experience.

The menu icons make it easy for you to identify the tools you need. The live chat functions while on calls are extremely useful and easy to access.

Seamless integration, great product and feature rich under continual development - all in one place resouce.

The phone tree has a few glitches to be aware of, and is difficult to learn so mistakes are inevitable if you make changes in house.

My overall experience is a with Genesys has been great. The cloud is the future of landlines.

The local product support and channel in Africa is lacking or Genesys have not exposed this to us. Very frustrating having to deal with an offshore direct relationship in EMEA.

PureCloud offers terrific analytics that are easy to access. It's also easy to add/remove or change users instantly when needed.

Overall it has been a learning curve without any formal training, but after a month I had a pretty good idea on what I was looking at.

More ringtones needed - only one provided and it gets very irritating when in an office. Email interactions function needs refining.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

US Dollar

Oribi is a cloud-based journey mapping solution that provides marketing agencies and eCommerce businesses with analytical tools to monitor visitors' behavior across various digital channels.


Businesses can view key metrics, trends, and marketing budgets in one dashboard, improve Facebook and Google-paid campaigns by sending data from Oribi to these platforms, and manage marketing activity, from paid campaigns to newsletters or content.



LongDescription

User Research Analysis

Website Analytics

Activity Tracking

Customer Segmentation

Cross Channel Attribution

Real-Time Monitoring

Referral Tracking

Campaign Tracking

Usability Testing

Behavioral Analytics

Multiple Site Management

Multi-Campaign

Audience Targeting

Resource Management

Collaboration Tools

ROI Tracking

Data Import/Export

User Journeys

Customer Activity Tracking

Multi-Touch Attribution

Self Service Data Preparation

Conversion Rate Optimization

Email Marketing

Social Media Monitoring

Pageview Tracking

Performance Metrics

Channel Management

Data Discovery

User Interaction Tracking

Attribution Modeling

Web Traffic Reporting

Time on Site Tracking

Event Triggered Actions

Visual Analytics

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Visitor Tracking

Conversion Tracking

Multi-Channel Attribution

For Mobile

Dashboard

Customer Journey Mapping

Alerts/Escalation

For Websites

Goal Setting/Tracking

Reporting/Analytics

Customer Profiles

Prioritization

Campaign Analytics

Trend Analysis

Action Management

Storytelling

Self-service Analytics

Web browser (OS agnostic)

Our pricing models are as flexible as marketing departments need to be. Visit our Pricing page https://oribi.io/pricing or contact us at info@oribi.io.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Oribi

Live Online

Webinars

Documentation

Videos

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center.     Genesys Cloud CX is trusted by thousands of small, medium and large enterprises and recognized as an industry leader across the globe.
With pervasive automation, you can take the right action at the right time to create the best outcome. 
Give your employees the information they need in one application built to engage your employees and boost your team’s performance and is intuitive to use. 
Use Genesys Cloud CX™ as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own. 
It deploys in days and continually innovates with upgrades each week. With real-time dashboards and up-to-the-second analytics, Genesys Cloud CX™ provides the insights you need to run your business—no matter where your agents are located. 

Real-Time Analytics

Call Transfer

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Document Storage

Access Controls/Permissions

Transfers/Routing

SMS Messaging

Customer Service Analytics

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Calendar Management

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Email Templates

Self Service Portal

Text to Speech

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

Screen Sharing

Mobile Access

List Management

Proactive Chat

FCC Compliance

Survey/Poll Management

Real-Time Data

Transcripts/Chat History

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Queue Management

Role-Based Permissions

Cloud 1: $75USD per user, per month (annual payment available)

Cloud 2: $110USD per user, per month (annual payment available)

Cloud 3: $140USD per user, per month (annual payment available)

For enterprise-level planning, please contact Genesys for more information.

Oribi vs Genesys Cloud CX

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