OpsGenie vs PACE Suite

RATING:

4.7

(140)

OpsGenie has 140 reviews and a rating of 4.67 / 5 stars vs PACE Suite which has 77 reviews and a rating of 4.62 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (140)
4.6 (77)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 20, 2024
October 25, 2023
Pros/Cons
  • Pros

  • While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything. The free tier seems extremely generous considering everything it offers.
  • Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident.
  • Cons

  • But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go.
  • The app can be a bit hard to navigate through, but more so on previous versions.
Read all user reviews
  • Pros

  • It is quite easy to use this software making it user friendly.
  • I liked its amazing and intricate document production and application capturing processes. The most effective way to save time and provide accurate data.
  • Cons

  • The software was not very user-friendly and that some of the features could be difficult to understand or use.
  • No cloud version, although my client doesn't need it. Their website needs more UX and UI.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos