Fast way to make training videos that used to take me hours to make. This integrates well with Lessonly which our  company has been using to onboard clinicians across our company.

Iorad is a useful and innovative tool that gather the following pros in my opinion. Easy to use, to manage, to learn.

It even lets you type the instructions and the system will turn it into voice instructions. But most importantly the customer service and tech support is GREAT.

I'm not sure I'm a fan of the new UI panel. When you accidentally delete a tutorial, there is no recovery.

Both the ability to use the link and the embed. The audio is also very nice to use.

Their customer service is very responsive and they send me emails updates on new features.

FRUSTRATING - Even writing this review is impossible. Filled everything out - not accepting it.

When we went to remote learning due to COVID 19, the great quality of the tutorials made the student's learning of the material easy & effective.

Great customer support when I have questions. Overall, the product is fantastic.

Great for instructional videos. I like how easy it is to use and how intuitive the navigation can be.

Sometimes, the screen captures look a little strange. Other times, it doesn't capture a click.

The voices sound pretty good for being automated. It is easy to use and create trainings.

Ease of use, ease to share our documentation, easy to convert PDF, easy to transfer to colleagues to manipulate.

Easy and seamless integration that allows us to recreate multiple guides, simulators and sandbox training environments for our personnel to learn and practice as much as needed.

Overall, very happy with iorad. The tool is easy to use and we always receive excellent customer service.

Overall, the value for the price of iorad makes it a no-brainer. Highly recommend for the value it brings, ease of use, low learning curve, and prompt customer service.

Integration cuts the size of the slides sometimes. Embedding can get complicated with the change of the UI.

Using iorad has been a time and cost saver from me and my company. Letting us document our best practices and general processes in a very detailed and clear way.

I loved that I could make a solid click-through tutorial or how-to for our staff.

The functionality of definitely worth it. Hopefully the UI will catch up.

We have had amazing customer service, with the rep actually adapting what he has created to give our users the best experience. We communicate with the rep whenever we need anything or have questions.

The support and responsiveness on questions regarding this product are very impressive.

I love that it automates making trainings in the way people learn, video, interactive, reading. This use to take hours to create trainings that fit this.

I use iorad in the help article for our clients and for internal training. The clients love it, and it is used as an example to the quality of the self-hep part of the software.

Also, the ease of Exporting and Sharing tutorials to clients is a big plus.

They answer very quickly and have been very helpful. They also get bugs fixed very fast.

It does not let you reorder the steps or combine two tutorials into one. Sometimes editing a step can be frustrating if you want to change where to click.

Overall everything has worked great. Our clients love the step by step tutorials as they’re easy to follow and read.

Tags are OK but when you get a few hundred tutorials it get messy.

Better yet, is the LIVE function, where a user can see prompts to guide them click by click through a process in real time on the site.

They have also made great improvements in the library making it easy to find simulations.

Love how quick and easy it is to create tutorials right from the browser add-on.

From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.

Super helpful information to provide to decision makers to show value.

I really like the way it seamlessly integrates with our applications.

Ability to make data driven decisions about which product features to invest in, which features to deprecate.

Setup for an Angular application was a little difficult.

Easy to use and navigate yourself - I've never had training and use it daily. Visually appealing, strong UI design.

I think the customer service is friendly and the conversations with the staff have been pleasant.

Visitor dashboards, robust functionality, user segments, and resource center are just a few of the things we love about Pendo. Additionally, their team is AWESOME and really easy to work with.

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

I get great insight into customer usage of our software. It can be almost as granular as you would like.

They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously.

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.

Brilliant - after having a training session with our internal advocate for Pendo I found it extremely useful.

Inability in identifying abandonment. Inability to apply multiple tags across one or more features.

Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign.

Pendo bridges a good gap for us in quickly learning how our users interact with our software - It helps us understand their needs better.

The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.

The ability to determine how clients are spending their time is helpful.

It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important).

Our customers love that these embedded guides prompt them through the actual processes they perform in the Bandwidth Dashboard. It’s like having an expert train you through every step.

This software is incredibly robust and easy to use.

Tagging each page was a boring task. Also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way.

Overall a great experience. Customer support is always there when you need them and the insight you gain from the data is invaluable.

The team has been great and it's been extremely useful with great, granular data.

NPS results cannot be adjusted, if someone mistakenly provides a detractor review there is no way to delete or adjust the number.

I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company.

Some parts of our application are not able to be set up for analytics - that is not Pendo's fault at all, but results in some missing pieces.

They are always their to help with issues, provide best practices and more.

US Dollar

Create step-by-step, interactive tutorials that are shareable in multiple formats in a matter of minutes.

The iorad software offers users to train employees on how to use the different features and also provides guided tutorials about the overall product functionality. 

All tutorials can be stored automatically in the iorad cloud and be downloaded as a .pdf file if needed. 

LongDescription

File Management

Engagement Tracking

Cataloging/Categorization

Access Controls/Permissions

Interactive Content

Customizable Fields

Collaboration Tools

Full Text Search

Template Management

Data Import/Export

Self Service Portal

Self Service Tools

Content Management

Data Quality Control

Text Editing

Contextual Guidance

Visual Analytics

Reporting & Statistics

Knowledge Base Management

Multi-Language

Customizable Branding

Reporting/Analytics

In-App Training

Widgets

Content Creation

Free Unlimited Public Plan: Create unlimited public tutorials & share them with the world.
Starter Plan: $200/mo. Everything you need to start building standard tutorials. Control your privacy settings, mask sensitive on-screen data, record your own audio, use automated text-to-speech, and more! Allows up to two creators.
Professional Plan: $500/mo. Everything in Starter, plus advanced features. Brand the player, access analytics, export tutorials in video & document format, integrate with Salesforce and Slack, access GoogleTTS & more! Allows unlimited additional creators.
Company Plan: $3200/mo. Everything in Pro, plus premium features and the power of Live tutorials. Guide users in real-time within your application, export tutorials using SCORM and Sharepoint, leverage custom translations, activate encryption settings, and more! Allows unlimited additional creators.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

iorad

In Person

Live Online

Webinars

Documentation

Videos

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.


Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.


Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.

iorad vs Pendo

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