All Navigo Digital Signage Reviews
1-25 of 35 Reviews
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Anonymous
501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Software is great.
The graphics and the different features are great.
CONSUpdates should occur more frequently. Once a day is a be it antiqued.
Vendor Response
Thank you for taking the time to leave us valuable feedback. Content updates to your Navigo? System may be manually sent on-demand as many times a day as needed to ensure your visitors have access to the most current building information. If your data is being automatically pulled from another source, Navigo? gives you the ability to schedule the updates as frequently as needed. Please contact us for assistance is scheduling your automatic content updates to a more frequent schedule it's really simple! We're available 8am to 6pm at 800-652-4830 and have an After-Hours Support team available at 443-302-2615.
Replied August 2019
Melody
Commercial Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Navigo is pretty great to have here!
We love that we are able to add personalized screens for guests and tenants
CONSIt's been hard to get people familiar with touching it for information - they tend to just stand and watch. Also we have had a few minor problems with connectivity here and there - but that could be on our end...
Reason for choosing Navigo Digital Signage
Features and customization possibilities.
Vendor Response
Thank you for great feedback! There are literally dozens of ways you can promote user engagement and interactivity and many services and applications that integrate with Navigo to truly customize and enrich your visual communications. We've organized 101+ ways to maximize digital signage at https://www.itouchinc.com/digital-signage-101. Our support teams are available Monday-Friday 8am-6pm Eastern and after hours at 443.302.2615 for assistance with your digital signage system.
Replied August 2019
Claire
Real Estate, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed July 2019
Property Management Review
Customer support. I have worked well with and feel supported by our account reps.
CONSIt is not very user friendly when first introduced. It takes some training and practice to know how to correctly publish certain features.
Vendor Response
We appreciate your feedback! We want to make sure you are aware that we still provide customer support, personalized training at no cost even if you're still using the analog system since we migrated to the cloud in 2016. Reach out for any support you need to provide your tenants with the enhanced benefits of your digital signage system. We're available 8:00am to 6:pm weekdays at 800-652-4830 and After-Hours Support can be reached at 443-302-2615 for your convenience. Thanks for taking the time to provide us with insight on your experience with your Navigo System.
Replied August 2019
dimas
Real Estate, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
easy user interface / admin a bit difficult
neutral
PROSEasy to work with once you get the hang of it. Touch screen interface is great for users.
CONSprice and admin side of use. The cost of software is prohibitive for renewing.
Reason for choosing Navigo Digital Signage
n/a
Vendor Response
Thank you for your feedback! Our Navigo?Cloud subscription starts at $45/month which provides organizations with version release updates, routine data backup, data disaster recovery, instant updates from any device with a browser and live feeds for news & weather. Understanding that this expense may not always be within customers' budgets, we also provide an on premise software bundle that gives customers access to today's software version with no ongoing fee. If you're interested in learning more about this option, please contact us at 410-451-1540.
Replied August 2019
Kevin
Verified reviewer
Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2019
Interface and customer service are weak links
No discrenable benefits, only the intangible of knowing the tenants like to be able to promote themselves. Overall, not a good value, but with a few improvements to the 'cons' noted above, it could be. Just don't 'nickel and dime' your customer base.
PROSThis product is a great service for our commercial real estate tenants.
CONSThree main things: 1) Interface is complicated 2) Being charged for services that shouldn't be necessary (like how to customize the directory) 3) No local service techs (company is based in Connecticutt and we are in Oregon) These are not insignifcant issues.
Reason for choosing Navigo Digital Signage
N/A
Vendor Response
Thanks for taking the time to provide us with insight on your experience with your Navigo System. We want to make sure you are aware that we provide customer support, personalized training at no cost even if you're still using the analog system since we migrated to the cloud in 2016. We're happy this is a great service for your tenants however there are more than 100 ways you could maximize your system with the type of content your display and you have full access to control content with Navigo Cloud content management system. Reach out for any support you need to provide your tenants with the enhanced benefits of your digital signage system. We're available 8:00am to 6:pm weekdays at 800-652-4830 and After-Hours Support can be reached at 443-302-2615 for your convenience. We appreciate your feedback!
Replied August 2019
Kim
Real Estate, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Digital Directory
It is a great product. Easy to use and gives us the ability to add as many of our clients as we need to.
PROSThe ability to add as many of our clients as we needed. We were able to also add building, local and leasing information.
CONSBeing charged to make changes. When Banks merge it changes the building name. To change the name and picture we are charged.
Reason for choosing Navigo Digital Signage
We bid this project with like products. It gave us what we needed. The only thing we were not aware of was not having the ability on our own to make changes to the pictures or a name change.
Joan
Commercial Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
BUILDING DIRECTORY
The directory allows the individuals from off the street to come in and search for a company or a person.
PROSI like the ease of adding companies and names.
CONSAdding ICONS for individual companies and if you have to step away from the input of information, the screen freezes up and you have to start over.
Joy
Higher Education, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Very good value
I bought the system so that we could do away with the sign board that was constantly out of date.
PROSIt is pretty intuitive and the support I get when using it is the best. It is easy to keep it up to date and current.
CONSThe rare occasions when it crashes and I'm not crazy about the maps.
Marvin
Verified reviewer
Real Estate, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Experience as product administrator
Overall, this has been a great experience. In the process of new upgrade so looking forward to linking to the devices being simpler from cloud.
PROS-Fairly simple to use -Great support for troubleshooting
CONS-Would like to see a mobile app version -adding flyers and announcements could be more streamline. -frequent need to calibrate
Reason for choosing Navigo Digital Signage
Was in place when we acquired the property 7 years ago. However, after 1 year, we changed from the small kiosk to the large digital screens.
SHARILYN
Real Estate, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Excellent Product
Excellent!
PROSIt is very easy to use and I was provided with excellent support and instructions.
CONSI like everything about the software. The initial install required some work, but very easy and all customer service reps are very friendly and helpful.
Constance
Commercial Real Estate, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2019
Good Program
The systems are user friendly and they look great.
PROSGood program. Good IT support. User friendly and looks great for our guests.
CONSNot convinced the sales people are honest with regard to why the clients now "must" move to the cloud server for a monthly fee, but they are sales people.
Vendor Response
We're grateful for the feedback and want to be transparent about motivating our most valued clients to come to cloud computing with us. For those who've been with us -- through manual hardware maintenance and managing content laboriously, we are outrageously ecstatic about how the cloud makes our trademark software, that your system runs on, faster, even more accessible and maintainable via the internet. We're a prolific and progressive organization and find that on-demand computing is the best approach to providing excellent service to you on demand. Our cloud strategy reduces costs to our client, gives users flexibility and mobility, is scalable to your needs, increases your options vastly, lowers security risks and eliminates the need for hardware replacements and a backup plan. Our design experts are always very driven to make your life easier.
Replied July 2019
Karen
Real Estate, 11-50 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Navigo Digital Sign Feedback
Overall we are very pleased with the product.
PROSThat our office can access it remotely. We manage the building where this signage is located remotely so it's key for us to be able to post updates or notices on the digital signage from our office.
CONSThat we don't always know when sign goes down due to power failure at a building we manage remotely. We get notified by our tenants and then have to physically check on the sign to see that it's gone down to see if we're able to reset things by restarting or if we need to call for a tech. Would be great if there could be some kind of notification that gets generated when the sign goes down.
Reason for choosing Navigo Digital Signage
The system seemed to fit our needs for the specific building that we ordered the signage for and the Navigo team was helpful in customizing the screens it for our needs.
Vendor Response
Thank you for the valuable feedback! A Navigo 4.0 version release is planned for January 2020 and the Cloud Premium subscription will give our customers access to our advanced AutoAlert features, including the offline alert. If your Navigo System goes offline, for any reason, you are sent a real time alert. For information on this planned version release, please contact us at 443-302-2615.
Replied August 2019
Don
Real Estate, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2019
Electronic Directories
I like how easy this is to update remotely, and also integrations to text building staff by the press of a button.
CONSI think the look should be updated, it seems a little outdated. Also, would like more integrations if possible.
Vendor Response
We appreciate the solid feedback, thank you. Navigo? integrates with many systems, databases and APIs to customize your display content. There are more than 101 ways you can customize content with Navigo?. For ideas on how to optimze your screen display you can check out: https://www.itouchinc.com/digital-signage-101 and you can also check out 'Our Partners' section which show the database and security systems we integrate with here: https://www.itouchinc.com/our-partners/. We're a custom signage solution. Our Navigo design experts are always happy to discuss enhancing your system!
Replied July 2019
Patricia
Real Estate, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Navigo Digital Display Boards
We are able to modify the directory within minutes of receiving correction or update notifications from our tenants.
PROSThe software is easy to use and is easy to train others to use.
CONSMy IT department is not familiar with the software so if there was ever an interface issue there was a slight delay in the needed fix.
Vendor Response
We're glad you find the system easy to use and value your feedback. We do provide ongoing training and support -- especially for onboarding new members on your team, which is included in your service. Our support teams are available Monday-Friday 8am-6pm Eastern and after hours at 443.302.2615 for assistance with your digital signage system.
Replied August 2019
Morgan
Real Estate, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Navigo Digital Signage
Very good.
PROSThe tenants like the signage and it's very modern.
CONSTrying to reset the system, the face plate has to be removed.
Reason for choosing Navigo Digital Signage
It's the preferred signage for our company.
Jennifer
Executive Office, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
Navigo Experience
I feel the product is clean, modern and easy to use.
PROSI like it because it can be easily changed and logo's can be added with minuets.
CONSDelays in getting repair performed when needed.
Reason for choosing Navigo Digital Signage
na
Vendor Response
We encourage digital signage clients to consider the benefits of cloudbased content management for their systems because without an internet connection and NavigoCloud access, repairs require scheduling and remote access is not an option. Our records show your issue with making updates was resolved but there are options to explore for faster updates and recovery.
Replied August 2019
Bridget
Commercial Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Navigo Review
It has been great
PROSThe ability to make changes remotely and instantly have the directory updated
CONSAdding Companies can be somewhat difficult, it is not the most user friendly.
Vendor Response
Thank you for the feedback. As always, we're here to help! Navigo? Support is available Monday-Friday 8am-6pm Eastern and after hours at 443.302.2615 for assistance with your digital signage system.
Replied August 2019
Daniel
Real Estate, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Navigo Review
We have the local train schedules available on the lobby screen, visitors and tenants find this very helpful.
PROSThe ease of use and the original programming process was easy to navigate.
CONSNothing to report here, the concept was new to all of us here and we had no issues getting the system on board.
Reason for choosing Navigo Digital Signage
The screen that we selected fit the limited wall dimensions that we had available to us, it was a great fit and we are happy with the end result.
kathy
Hospital & Health Care, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Navigo experience
Tech support is Fantastic!
PROSEase of use. Our users hardly ever contact us for help as the Navigo support is comprehensive.
CONSTraining was difficult to schedule and the trainer did not teach best methods or answer all questions adequately. Tech Support was able to help and set us straight.
Katy
Real Estate, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Building Directory Upgrade
I appreciate the free training webinars. I have found their support team to be extremely helpful.
PROSI find it very easy to update with information and it looks sleek.
CONSI wish there was a bit more flexibility in updating design and graphics. The logos for the tenants are extremely small.
Kimberly
Real Estate, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Navigo Active Signage Review
I like that the software is web based so that I can make any updates easily and on the web. I don't need to be on-site to make any changes.
CONSI don't always remember to get the latest version of the information when I log in. It seems to have worked out fine anyway because I'm the only one who updates the information.
Vendor Response
Thank you for your review! Content updates to your Navigo? System may be manually sent on-demand as many times a day as needed to ensure your visitors have access to the most current building information. If your data is being automatically pulled from another source, Navigo? also gives you the ability to schedule the updates as frequently as needed so you don't forget. Please contact us for assistance is scheduling your automatic content updates to a more frequent schedule it's really simple! We're available 8am to 6pm at 800-652-4830 and have an After-Hours Support team available at 443-302-2615.
Replied August 2019
Megan
Real Estate, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Navigo and GO!
Overall I am very pleased with Navigo. We are able to run important building information for our tenants to see such as Annual Fire Testing and Fire Drills, and we can keep our ever-changing tenant directory up to date easily. The Navigo signage was a great addition to our lobby area!
PROSI love that the software can be used remotely to update our tenant directory. I can do it at my convenience right from my desk, and view the results in real time at the site.
CONSI needed to take more than one general training class to learn the basics in order to use the software to the fullest extent. The program isn't difficult to operate, but I wasn't able to play with the software as I usually do when learning a new program. The excellent training team walked me through many of the steps and I can now update the sign on my own as needed.
Yvette
Real Estate, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
What I think of Navigo
The Navigo is a good software overall. I would continue to use if at our company.
PROSThe software is ease to learn. The IT worker is always willing and ready to help us when there an issue.
CONSThe systems has a few issues everytime we use it.
Jennifer
Real Estate, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed July 2019
Navigo System
Customer service is great
PROSOnline system is easy to update, user friendly
CONSSystem goes down frequently Doesn't always update screen appearance
Reason for choosing Navigo Digital Signage
n/a
Vendor Response
Thank your for taking the time to leave us feedback. We value your experience as a customer and your compliment. Our records show this issue was resolved by our support team immediately when it was reported on 6/6/19 and we've followed up, as a best practice, 3 consecutive days post-resolution. If there are any reoccurrences with equipment performance or challenge with using Navigo Cloud, our support team is responsive when you notify us at 443-302-2615. We also represent you for any equipment concerns with the manufacture on your behalf if any issue you have escalates from equipment operations. Please get in touch with your support team for additional assistance or training needed for your system admins.
Replied August 2019
Austin
Commercial Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed August 2019
Mostly user friendly
Gets the job done relatively easy to use
CONSTickers don’t work well and the software feels clunky and slow at times
Vendor Response
Thank you for your feedback. Live feed data, such as Tickers, is available with any active Navigo?Cloud Subscription. To reactivate your subscription and take advantage of news, weather, real time traffic updates and so much more, please contact us at 410-451-1540.
Replied August 2019