BlueCherry vs Salesforce Platform

RATING:

4.3

(22)

BlueCherry has 22 reviews and a rating of 4.27 / 5 stars vs Salesforce Platform which has 321 reviews and a rating of 4.33 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (22)
4.3 (321)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 30, 2024
May 7, 2024
Pros/Cons
  • Pros

  • I have learned a great deal from them and look forward to working with them in the future. The management and executive teams are approachable and responsive.
  • This is big plus, as they are supporting additional modules within BlueCherry and not custom-built integrations to external systems for things like PLM, EDI, AWS, etc.
  • Cons

  • Some features are difficult to implement without guidance from CGS. When setting up any new functionality, identifying all the underlying tables and links can be cumbersome.
  • It is nearly impossible to decipher 860 change notices when sent via Mi9 and authorized and sent to the vendor via EDI. We nearly always request that they generate a new PO.
Read all user reviews
  • Pros

  • It's the best CRM out there. So long as you have a salesforce guru on your team, anything can be built or accomplished.
  • It was successfully integrated with our legacy systems and even the complicated business rules are handled in a clean way.
  • Cons

  • Additional features can be pricey, customer service is terrible, they'll charge you for everything additional.
  • It's difficult to navigate and it's sometimes visually overwhelming.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos