The customer support at Spring Systems is awesome! They followed up continuously and made the whole process easy with a helpful friendly attitude. They even helped walk me through processing my first 2 purchase orders before I received training on their system. Very glad I chose Spring Systems as our company's EDI partner.

The EDI software is intuitive and easy to navigate.

I didn't find anything not to like about the software.

Amabus/BOSHEL has been highly satisfied with its transition to Spring Systems, experiencing a markedly improved service compared to its previous provider. The Spring Systems Customer Support Team has consistently demonstrated a willingness to assist Amabus/BOSHEL with any challenges encountered while using the PortalApp platform. Amabus/BOSHEL is enthusiastic about the cost-effectiveness of Spring Systems' services and is actively exploring new trading partners to expand their business further.

I am extremely satisfied with the communication and support I received during the setup process with Spring Systems. The team's ability to provide clear and helpful guidance was exceptional. Moreover, their prompt resolution of any issues that arose while using the service was truly impressive. Additionally, I have found Spring Systems to be a cost-effective solution, not only for my current needs but also for potential future expansions by adding more connections.

My concern is that sometimes the system allows EDI document submissions, but the recipient doesn't receive all the required details. To improve this, I suggest implementing a validation feature to prevent submissions that don't comply with the specific retailer's requirements, ensuring complete deliveries.

Data manipulation, organization, was so easy to learn and use, Most of all: THE TEAM.

That I can't import invoice data. I reached out to SS support team and they helped me import a ridiculous amount of data in the back end so I didn't have to do it manually!

I had a terrible experience with this EDI company. Their service was consistently unreliable, leading to numerous disruptions in our business operations. Their customer support was responsive and helpful however but other than that, avoid them at all costs.

Their support is not bad, they try to help as much as they can.

I disliked how EDI compliance and easy integration were advertised, but the actual experience fell far short of expectations. The integration process was cumbersome and prone to errors, and the promised compliance support was lacking, causing significant disruptions in our operations.

We saved over 50% in both processing time (internal labor) and monthly fees converting from another EDI provider.

Ease of use and tool meets both NEJ's and Customers requirements

Current application doesn't have the ability to delete a carton/box after allocation.User has to delete entire order and start over.