The customer support at Spring Systems is awesome! They followed up continuously and made the whole process easy with a helpful friendly attitude. They even helped walk me through processing my first 2 purchase orders before I received training on their system. Very glad I chose Spring Systems as our company's EDI partner.

The EDI software is intuitive and easy to navigate.

I didn't find anything not to like about the software.

Amabus/BOSHEL has been highly satisfied with its transition to Spring Systems, experiencing a markedly improved service compared to its previous provider. The Spring Systems Customer Support Team has consistently demonstrated a willingness to assist Amabus/BOSHEL with any challenges encountered while using the PortalApp platform. Amabus/BOSHEL is enthusiastic about the cost-effectiveness of Spring Systems' services and is actively exploring new trading partners to expand their business further.

I am extremely satisfied with the communication and support I received during the setup process with Spring Systems. The team's ability to provide clear and helpful guidance was exceptional. Moreover, their prompt resolution of any issues that arose while using the service was truly impressive. Additionally, I have found Spring Systems to be a cost-effective solution, not only for my current needs but also for potential future expansions by adding more connections.

My concern is that sometimes the system allows EDI document submissions, but the recipient doesn't receive all the required details. To improve this, I suggest implementing a validation feature to prevent submissions that don't comply with the specific retailer's requirements, ensuring complete deliveries.

Data manipulation, organization, was so easy to learn and use, Most of all: THE TEAM.

That I can't import invoice data. I reached out to SS support team and they helped me import a ridiculous amount of data in the back end so I didn't have to do it manually!

I had a terrible experience with this EDI company. Their service was consistently unreliable, leading to numerous disruptions in our business operations. Their customer support was responsive and helpful however but other than that, avoid them at all costs.

Their support is not bad, they try to help as much as they can.

I disliked how EDI compliance and easy integration were advertised, but the actual experience fell far short of expectations. The integration process was cumbersome and prone to errors, and the promised compliance support was lacking, causing significant disruptions in our operations.

We saved over 50% in both processing time (internal labor) and monthly fees converting from another EDI provider.

Ease of use and tool meets both NEJ's and Customers requirements

Current application doesn't have the ability to delete a carton/box after allocation.User has to delete entire order and start over.

Their customer support team, the PortalApp, the generated reports.

I don't have any cons to speak to at the moment.

On the day to day Spring Systems gets the job done and definitely is a huge asset to our business! There are no real issues or hiccups, just ways that I think would optimize it's purpose.

We receive our transmissions pretty quickly, and customer service is amazing! I can easily navigate to find what I need.

The interface could be updated along with some features such as being able to export to excel directly from Spring Systems instead of using a third party app. I also feel that it would be beneficial to streamline information - products, quantities, pricing - instead of have to trim and edit the massive amount of data that is exported per PO. Basically, an all in one place portal.

went from an excel spreadsheet that I had to submit to a team and wait 24 hrs for a response, so SS is much improved compared to this process.

ease of use, ability to control printing of labels, submission of ASN and invoice

training. system processes keep changing (updates are made, software glitches are addressed) which are not communicated to end user. I've had to discover them as I use the system. communication is lackluster though customer service availability is good.

Make shipping to our big box customers extremely easy.

We don't have the time to navigate through EDI so we leave it up to Spring Systems. They make this process so simple!

Have not experienced any cons as of yet.

The customer service is wonderful, particulary [SENSITIVE CONTENT HIDDEN].

invoicing - there seems to be an error message each time I process invoices.

The support staff are nice and mean well--they do their best. The company claims to handle all the technical aspects of EDI, but they don't understand the retailers' requirements nearly as well as the salesperson claimed. You still have to do a lot of work to understand what's going on--following Spring's recommendations without doing your own research will result in mistakes and retailer chargebacks. So you're paying for Spring AND still doing most of the work. It's required by retailers, so there's no avoiding it, but it would be nice if working with Spring could at least reduce the complications of fulfillment. And don't get me started on the salesperson who upgraded our plan and didn't reverse the charge when asked.

I didn't like much. It was a necessary cost of doing business with a retailer. It was only slightly easier than working with retailers who don't require EDI. Not much.

I still had to understand everything and make sure Spring wasn't making a mistake. Also, the salesperson upgraded my plan without confirming, and when I asked the charge to be removed, she never responded or refunded the charge.

It is easy to use and navigate. User friendly.

How often you need to refresh the page to continue working. You cannot just work through without the website kicking you out and making you log in. I wish also that there were more options for reports.

I have worked with and used Spring Systems EDI for the Last 2 years , on a daily basis , without issue. The Staff is Friendly and always there to Help !! They are the most cost effective EDI Service in the Industry , one of the only companies , that offers Lower cost connection and Monthly fees There Monthly fees even offer , some free transaction included every month !! Unlike Commercehub , that charges a Monthly Fee and then a Fee for each transaction !! For the Best Cost , Service and lower Monthly Fees , Spring Systems is our first choice

No Concerns with any of there Software runs great

A truly great experience. Working with Spring Systems from angle, was/is a great experience.

Some difficulty in the very beginning, but their team helped us get over that bump seamlessly.

Strong customer service support and outstanding knowledge

Customer service support especially a customer service agent by the name of [SENSITIVE CONTENT HIDDEN] outstanding individual very knowledgeable

I have not been disappointed with anything at this company has done

We are happy with its functionality

Cloud based and easy to set up. We can have multiple users in at the same time

Some features could be a little more user friendly, reporting could be better.

Creating labels works great. Packing lists and GS-1 labels print beautifully. Support is great. Everyone is extremely patient and helpful!

Portal is slow and unsophisticated. Very cumbersome to navigate. Often freezes and/or logs out for no reason. Big opportunity to improve reporting.

The software is easy to use and navigate.

Have not come across anything that I dislike.

Processing EDI orders and invoicing.

Pretty easy to use so far. Manual invoicing is a good thing to have.

Full functionality is difficult to obtain on my own...requires asking for help a lot. However, help is always there.

Wrong edi info sent causing chargeback which they refused to refund

Low cost pay per use is good for small business with one off orders

Irresponsible staff refusing to admit their error

The ease and the great communitication from the spring system team.

Being new to EDI it was a bit of a struggle getting started.

East to use and very helpful fulfilling, shipping, and invoices our customers.

Easy to use, comprehensive training, excellent customer service

Making sure I did everything right on it.