All GoFrugal Reviews
1-25 of 198 Reviews
Sort by
Chhatradev
Verified reviewer
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
User Friendly Software
User friendly. Cloud-based. Suitable for any size of Retail Business.
CONSwhile viewing the report you must define specific data otherwise it will take a long time to generate.
Reasons for switching to GoFrugal
RMS doesn't support the latest version of SQL.
Vendor Response
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Replied April 2021
Kartik
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
My Review
Superb!
PROSIt is a very simple software to operate. Very user friendly.
CONSCustomer support over chat can be challenging at times
Reason for choosing GoFrugal
Ease of use, good marketing team
Reasons for switching to GoFrugal
Difficult to operate and no responsiveness from customer support
PARAS
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2017
disappointment from the unsatisfactory level of service
Stock management Locationwise
PROSThere are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.
CONSWe would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.
Umang
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Value for money.
Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.
CONSThere are few requirements not available at moment but those can be customised and feature request can be raised for that.
Reason for choosing GoFrugal
Assurance by the partner godelight about the product was satisfactory.
Reasons for switching to GoFrugal
For new possibilities
Vendor Response
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Replied April 2021
Muhamed
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
My Experience with Gofrugal
Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.
PROSIts fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job
CONSWhat can I say? Can i say something that does not exist?
Reason for choosing GoFrugal
Because Gofrugal is the most efficient pos I know. While I worked as an iT intern a few years back Gofrugal was introduced at a store and we migrated from another pos . I was so used to it and I tested it ,i compared and saw that Gofrugal is the best in everything. I compared first. It earns it.
junaise
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2021
genuine reviews
Your product is ok but service is pathetic
PROSReports and it’s a user friendly software
CONSCustomer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side
Reason for choosing GoFrugal
Representatives are friendly and you have enough features and i feel more comfortable while using it
Reasons for switching to GoFrugal
your software is user friendly and i like your features
Vendor Response
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
Replied April 2021
Cyrus
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
RESTAURANT POS -RPOS6.5 REVIEW
It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.
PROSThe software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App. I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this. Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.
CONSThe company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.
Amal
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Based on short experience of 6 months
Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.
PROSPurchase entry, billing and integration with several sales channels.
CONSAccounting management should have been simpler. To use accounting module one need to have good understanding of accounting.
Reason for choosing GoFrugal
Its cost effective, covers almost all segments required for offline as well as online sales.
Reasons for switching to GoFrugal
Earlier we were parallelly managing online sales and billing and inventory management on two different platforms. Gofrugal gives you exceptional integrated experience.
Vendor Response
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Replied April 2021
Vilas
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Incredible
Ease of use , great customer service Thanks
CONSAll ok , covers every aspect correctly .
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best software of market
I am using from a long time and it is best software.
PROSUser friendly , fast working and easy learn,
CONSAccount easy is so tuff to use and it is not same as software
Reason for choosing GoFrugal
Best software that by I had selected
Reasons for switching to GoFrugal
Friend recommended and now get used to it.
Gaurav
Used free trial
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
1
Reviewed April 2016
Poor Design, Inflexible Service, Poor Retainership
I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true. The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid. The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable. The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders. Do research yourself or ask for trial and use it well before making an opinion.
Vendor Response
Dear Mr. Gaurav, We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons We are eager to help you & solve this
Replied July 2016
Anand
Supermarkets, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
Sunrisecitygroup
Retail easy/ RPos is excellent software having remarkable reports & features. HQ software having so many difficulties & missing field of reports etc. Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products. Real time technical support also need improvements. ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.
PROSRetail easy having excellent features, but HQ having lot of limitations.
CONSHQ features, reports to be improved. Technical support should be required improvements.
Reason for choosing GoFrugal
That time HQ was not integrated, Rpos only. Rpos having excellent features. But present scenario central Server Control (HQ) level other software having better crystal reports & features.
Vendor Response
Dear Mr Anand Kumar, We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised.
Replied April 2021
Vineet
Apparel & Fashion, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Very happy
Overall satisfied with the performance
PROSInventory management has become very easy for us. Also, very easy for billing and managing sales returns.
CONSCustomer support executives are not very trained..there can be scope of improvement there
Vendor Response
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Replied April 2021
pardeep
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Data Security,Easy tools to converted Year end beginning
good
PROSSales ,purchase,credite note, debit note, ledger
CONSdata security, easy help through mail chat
Reason for choosing GoFrugal
no
MIKE
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Great software for Very good Price
As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.
CONSThe accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.
Deepak
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed July 2021
Nagarik stores
sales bill feature and to maintain stock as well as the ordereasy app for online orders.
CONSSome of the features of ordereasy app should have been a little advance that would have helped in more orders
Prateek
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2022
Go frugal is good software
good
PROSonline, order easy & gosure is easy to use & user freiendly.
CONSNone of the above, i led all the features.
Devarpiran
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Overall Ok
better than most softwares in market. but still need to improve a lot.
CONScustomer care executives are not trained well. they cant understand what we are speaking about.
Vendor Response
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Replied April 2021
Rafai
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Wonderful software
We are using many versions of Gofrugal software for more than a decades and I personally recomended few of my associates.
PROSIt is a bundle of great solution, include POS, accounting, reports and snap shot view for busy managers.we
CONSNothing I found in this software that I can say "I like least"
Reasons for switching to GoFrugal
Found Gofrugal has lot of features which helped us to grow well.
Vendor Response
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
Replied April 2021
NAINA
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
ADMINISTRATOR
WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS
CONSUpdates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly
Vendor Response
Dear Mr Naina Mohamed, Thank you for sparing your time and sharing us the review. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.
Replied April 2021
Uday Krishna
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
Great Business Development Software
This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN] is the best person I have ever meet somebody from gofrugal.
CONSThere is no negative point I found in this software.
Vendor Response
Dear Mr Uday Krishna, Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
Replied April 2021
Manu
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
GoFrugal - Resturant Order Taking and Billing Software
Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.
CONSThe Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..
Vendor Response
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
Replied April 2021
Harshal
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Review from Vivante Foods
User friendly Software . But we feel those customers who have been using the software for years they should be given a free training and informed new features . We will not know unless someone tells us the new additions
PROSInterface with Rpos to HQ. HQ can give us real time info
CONSWe should be informed about new features .
Vendor Response
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
Replied April 2021
Manish
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
admin
Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .
PROSSimplest screen and User interface. It is simple to Operate.
CONSSupport have to improve as there is some delay in solution and understanding.
Reason for choosing GoFrugal
It was reference from market and other users . I like the way for demo and features. it is simple and indepth with features and reports with mobility.
Vendor Response
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
Replied April 2021
Bhavesh
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
A must for any business & easy to use.
The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.
CONSI wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.