All PitneyShip Reviews
1-25 of 26 Reviews
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Julliana
Law Practice, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed June 2022
A good solution for small business mailing needs
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Pre SendPro Online Experience
Prior to signing up to SendPro, I was using another product which continually failed and left me unable to post shipping on a daily basis which is important to my company. A couple of features that I would like folks to be aware of with SendPro 1. No need to save new entries to address book, SendPro is smart enough to add entries of new recipients to your address book. 2. I was able to import all my previous addresses from my previous vendor, and SendPro was able to do a data comparison to allow me to delete multiple duplicate entries what were brought over YAY! 3. Additionally I can create a batch of postage, printing later so I don't need to print with every order and stop fulfilling the orders. 4. Address completion and verification - with smart lookup technology I can have SendPro complete my addresses based on street number and name - SendPro will match city, state and zip AND if I currently have an address in the database incorrectly will offer to automatically correct it and update it.
CONSLatest upgrade requires running on Chrome, not a first choice as a Mac user and I would prefer to be able to use Firefox.
Reasons for switching to PitneyShip
Stamps.com was consistently offline, and did not have autofill features, autosave and reprint functionality.
Vendor Response
Thanks for the glowing review. We really appreciate you taking the time to share your experience with us. We're lucky to have customers like you.
Replied July 2021
Addison
Non-Profit Organization Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Quality Product for All-in-One Shipping
If your office produces enough in-house mail to require an efficient postage or shipping solution but not worry about a piece of postage machinery, PSP is your way to go. It is a more cost-efficient solution than a postage machine.
PROSThe software is easy to set up and use, making it a more suitable option for among various staff and office locations. The transparency of shipping options, requirements, and costs has made it simple to use the best service for a given mail piece.
CONSI am a promoter of the software in full, and recommend it heavily. I do not see any cons to cause us to seek other options rather than provide recommendation for enhancement. PB has been receptive and responsive to feedback for PSP.
Reason for choosing PitneyShip
My company was originally leasing mail equipment with PB before switching to an outsourcing provider for bulk mail. We switched to PitneyShip for in-house mail and found an amazing solution to centralize our mailing needs among our regional offices.
Reasons for switching to PitneyShip
PitneyShip provided more flexibility for mailing options and reporting for our regional offices while keeping user access, funds and administration centralized.
Vendor Response
Thanks for all of your great feedback, Addison. We're thrilled to hear that are you such a strong advocate of PitneyShip and that it has been instrumental in enhancing your shipping processes across your staff and locations. We're also glad to know that you've found the product to be so transparent and simple, which supports our efforts in creating a user-friendly and reliable shipping solution. Once again, thank you for taking the time to share your experience and insights. We look forward to continuing to serve you and your office with excellence.
Replied April 2024
daniel
Printing, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed March 2023
The product used to work; Now is failing my company
I have been using the software for 2-3 years. It worked great until the most recent upgrade. Tech Support has been largely useless concerning the most recent issues.
PROSThe product used to be a useful way to have a postage meter in my business. You can send First Class packages, Priority mail, express mail, parcel post and first class letters with the tool. With the latest upgrade I am able to do everything but send first class letters. It is cost effective compared to other online postage tools.
CONSWith the introduction of DeviceHub to the tool, a software necessary to print envelopes and stamp sheets, the software no longer works for Address and Postage directly printed on envelopes, and likely stamp sheets. DeviceHub is a local software that acts as a gateway to your printer. I am actively looking for an alternative.
Reason for choosing PitneyShip
at the time it was more cost effective for my needs.
Eric
Computer Hardware, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed March 2024
PitneyShip is Great but lack of printing return shipping label option.
Overall is great but still lack of some functions.
PROSCompare all the carriers at one place. That's great.
CONSlack of printing return shipping label option. Can't setup fedex account via PitneyShip.
Reason for choosing PitneyShip
great rate with UPS. If we can sign up with Fedex would make it ever better.
Reasons for switching to PitneyShip
ups.com too pricy(no discount) and stamps.com only provide usps' rate
Vendor Response
Thanks for taking the time to share your feedback, Eric. We're thrilled to hear that you find our platform beneficial for comparing all carriers in a single place. Regarding your feedback around return shipping labels, we’re pleased to inform you that PitneyShip does support the creation of return labels. You can view this support article to learn more about the process: https://www.pitneybowes.com/us/support/article/000083230/creating-a-return-label-in-pitneyship-pro.html. Additionally, if you are subscribed to one of our multi-carrier plans, you have full access to FedEx rates, along with rates from other major carriers. To add FedEx as a carrier, go to Settings, Carriers, +Add Carrier, and select FedEx.
Replied April 2024
edward
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
shipping review
the ability to populate the address field is very convenient
CONSSome addresses do not show up in the address book as being verified addresses.
Reasons for switching to PitneyShip
Neopost was difficult to work with and Pitney Bowes has cheaper rates.
Vendor Response
Thank you for leaving a review, Edward. We’re glad to hear that you find the address population feature so helpful and that you’ve found PitneyShip easy to use. We understand your concern that some addresses are not showing up as verified addresses, and we’ll forward that on to our product team for further investigation and improvement.
Replied April 2024
Ruffin
Printing, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed June 2021
Great solution for entry-level shipping
While SendPro Online has relatively limited functionality, it's cheap and easy to use which makes it a great platform for an entry-level shipping solution.
CONSThere are a few features that would add a lot of value to the platform, even if it was as a slightly more expensive, higher-tier option. There's no ability to generate shipping labels from a mailing list and labels can only be "batched" in batches of up to 25, which makes creating labels for larger shipments very cumbersome. It's also annoying to have to type in the SN of the NetStamp sheets every. single. time...it would be nice if you could just type in all of the SN's up front, or maybe have them auto generated somehow.
Reasons for switching to PitneyShip
SendPro was cheaper to use and had a much sleeker and more intuitive interface. It's also run by [SENSITIVE CONTENT] which is a huge name in the mailing industry, meaning if you have other mailing operations there's a good chance that [SENSITIVE CONTENT] is already part of your equipment/vendor setup.
Charles
Publishing, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Great small business toolset
Easy to use. It's great for bulk shipping and the ability to print labels from the office.
CONSAPI integration for pitney ship would be nice in the future.
Reasons for switching to PitneyShip
The pricing was much better with Pitney Bowes and the ease of integration into our current workflow.
Vendor Response
Thank you for providing your feedback, Charles. We're so glad to hear that PitneyShip has been a user-friendly tool that's helped with your shipping needs and provided seamless integration. Additionally, I wanted to inform you that API access and integration is currently available in our Enterprise subscription. If you want to learn more, please fill out this form and a representative will get into contact with you: https://www.pitneybowes.com/us/shipping-and-mailing/shipping-software/pitneyship-pro/request-more-information.html?cm_sp=subcat_button1_pse_form
Replied April 2024
Cathy
Sports, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Happy user of SendPro Online
I like that UPS has started to offer a reduced rate for SendPro online users. That has saved me a lot of money in shipping costs since I ship a lot using UPS.
PROSI find SendPro Online very easy to use. I have been using it for several years and I overall I find it quick, efficient and user friendly.
CONSIn the beginning it was very difficult to compare rates between USPS, UPS and FedEx without having to go to each carrier individually. Now the rates have all been integrated onto one page so that has made things much easier when trying to compare rates.
Reasons for switching to PitneyShip
SendPro Online was more affordable and tailored better for my business.
Vendor Response
Thanks for taking the time to leave a review Cathy. We really appreciate it and are glad the product updates have made comparing rates easier.
Replied July 2021
Edward
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed April 2024
Great Concept!
System is extremally efficient and useful. Support is lacking and technicians are very disrespectful.
PROSFlexibility and increased efficiency to our daily process!
CONSNot integration friendly with shipping vendors (DHL) that aren't in the Pitney system already
Reason for choosing PitneyShip
My Pitney vendor recommended and brought a compelling case for its use.
Vendor Response
Thanks for sharing your feedback, Edward. It's excellent news that PitneyShip has brought flexibility and efficiency to your daily processes. We're glad to know that it has helped streamlined many of your typical workflows. We also understand that you have not found the carrier integration for DHL very user-friendly. We'll send feedback to our product team and work with you to assist in adding DHL. Additionally, we sincerely apologize for any disrespect you may have encountered from our technicians - we'll escalate your experience with the support team internally. Thank you again for taking the time to leave us a review.
Replied May 2024
Kevin
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Very Good Product
Overall, it's been a very good experience, and the software has been popular with our users.
PROSVery clean interface, easy to use, easy to educate users. Tracking has high visibility, good capabilities to create presets for frequently shipped items.
CONSthe back-end setup process is a bit tedious and somewhat inflexible. Some features are fairly opaque.
Vendor Response
Thank you for taking the time to leave a review, Kevin. We're delighted to hear that you've found the interface so user-friendly, especially when it comes to navigation and trainability. It's so great to know that our tracking features have met your expectations and streamlined your workflows. We hear your concern with the setup process being tedious and inflexible. We're continuously working to make this process more efficient and customizable for our users, so thank you for your feedback.
Replied April 2024
Ron
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Rons review.
Overall, it is very good. I have purchsed shipping direct from Fed EX and its a lot more expensive. But is it really? I know we pay 250.00/ month for the use of the app. Im not entirely sure if its actually cheaper.
PROSI like the convenience of being able to print my own labels and track my shipments.
CONSSometimes after an update there are some weird things. One time the prompt for zip codes was putting in the wrong city. Also, almost every time I print a label I have to choose 4X6 instead of it reading that my label printer is set up and auto selecting. If I'm not careful I will print out an 8x11 full sheet from my main printer.
Reason for choosing PitneyShip
I wasn't here when we purchased this item.
Vendor Response
Thanks for taking the time and leaving a review, Ron! We're so glad PitneyShip is making your shipping and tracking more convenient. We'll take your feedback regarding the incorrect ZIP codes to our product team to review. Regarding your comment about the $250 cost. That $250 is actually your spend for postage and shipping costs through PitneyShip. only a small portion of that amount actually covers PitneyShip itself, with the majority allocated towards postage fees. We'll reach out to you directly to show you a more detailed breakdown and help you better understand your costs and breakdown your savings from using PitneyShip (over $200 this year!)
Replied March 2024
Kelly
Higher Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2023
Integrated shipping hub at your fingertips
I find that SendPro Online helps me to ship quickly and efficiently. Being able to access it from any of the computers is nice with multiple systems. The Add to Batch shaves so much time from processing. Great software.
PROSShipping with SendPro Online is easy with it's step by step guided software. You are unable to move forward until all relavant fields are populated. The online address check prevents errors in addresses and allows confidence in your work. It removes the guess work with USPS regulations and has estimated delivery times and varied costs as well as a "More information" button to guide users into an informed choice of service. You can choose different label printing options based on the packages type. My favorite feature is the Add to Batch where I can upload addresses and print multiple labels when the packages are identical.
CONSAdding the name to the cost accounts would be helpful. Autosaving addresses instead of having to remember to click the "ADD TO CONTACT" button.
BRENDA
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2021
SendPro Uses
Saving the addresses for future use. Being able to track mailings.
CONSLimit to how many I can do a day. Occasional server issues on critical mailing days.
Reason for choosing PitneyShip
We liked being able to use the reserve account. Did not have to have a credit card.
Reasons for switching to PitneyShip
Cost. We are not a large office, but we ship out supplies and information. It is much easier to print from my computer than to use a meter.
Vendor Response
Thanks for taking the time to leave a review Brenda. We really appreciate it and are glad you found the price reasonable and the product easy to use.
Replied July 2021
Azure
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
Great Product
It has helped our business grow. We are able to serve more customers with more services.
PROSThe ease of this software is great. There are some issues that we have but it usually is operator error.
CONSFedEx intergration has some issues with the SENDER portion if it isnt EXACTLY right and doesnt take a new address immediately. User has to enter an "approved" address before adding a new sender.
Reasons for switching to PitneyShip
Meter and Flexiblity in services offered
Vendor Response
Thanks for taking the time to leave a review Azure. We're proud that our product was helpful in growing your business.
Replied July 2021
Robert
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2021
Review
Shipping is much simpler using this type of service.
PROSFairly simple process to implement when starting out
CONSTech/Customer support is very difficult to contact. When searching for help on the site, it is very difficult to find anyway to contact support. Have had several issues in the past and it took days to have someone contact us.
Reasons for switching to PitneyShip
Stamps.com has an outdated site and doesn't have many options.
Vendor Response
Thanks for taking the time to leave us feedback Robert. We're glad our product was able to make shipping an easier task for you. We'll take the feedback to support and see how we can do better to meet your expectations.
Replied June 2021
Polly
Entertainment, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2022
Convenient for small batches
Convenient, and the equipment is great. Printing large batches of postage is a time-consuming pain. Customer service sent me 4 different places through 4 different menus and long hold times to simply tell me that it is not possible to print more than 25 stamps at a time.
PROSI love the convenience of printing postage, and I like the roll feature. I like that it is not using ink. I like being able to arrange for pickup. I like having the little meter. I love the discount.
CONSI hate printing 25 at a time. I have to do 360 labels for each mailing, and each batch of 25 requires 4 clicks. It takes all morning and I can't do anything else because every couple of minutes I have to go through 4 dropdown menus. Also, I have to keep track of how many I've printed, in multiples of 25. I called to see if there were alternatives for people with lots of labels to print and there is not. Also, I had to change a credit card number. That took a long time. There are two places in which payment info is stored and the place the postage account (different from the subscription account apparently) is not obvious. Also, nothing auto-fills, meaning every time you fill out a form, you have to fill it out entirely by hand. That includes every time I arrange for a shipping pickup, etc. I coudl deal with all of that, but the 25 stamps at a time thing is why I will likely seek another system.
joe
Publishing, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Easy shipping software
I was using PayPal shipping and they switched to ShipStation and what a mess with one problem after another. While PayPal was a free software the problems far out weight the $4.99 monthly charge I am now paying. I am able to generate labels faster and much less hassle. That alone makes this the perfcet solution.
PROSI ship 10-20 packages a day both within the US and overseas. The software is easy to use and I did not need any training on how to use it. As you input name and street the program provides suggested city, state, zip, one click and it is inputted. Got one you sent to often, it has a history feature. I ship for three different cost centers and it allows me to select which one and provides an accounting summary. Makes book keeping easy.
CONSBecause I have three cost centers I need to select one for each label. Would like it to stay on one until I change. Also payment to Pitney, it not automatic and so need to fill the up the money every once ein a while.
Reasons for switching to PitneyShip
One error after another with ShipStation. The software was not though out for a user. It got to the point of where I was sending notes to them on a daily basis of software errors. It appeared no one beta tested the program integration with PayPal.
Thomas
Consumer Goods, 2-10 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed June 2021
Great Model but too expensive and lacks compatibility
It was a great service while my company was getting started but without the compatibility with e-commerce sites it made shipping orders of new customers a lengthy process due to having to manually input shipping addresses. There are better services that cost less. This service is ideal for start up companies.
PROSLoved the ease of use, ability to save contacts for quick shipments, line of credit options and prompt shipping notifications
CONSThe cost was too much compared to others since you have to pay for the service monthly. No compatibility with e-commerce sites which made shipping orders a major hassle. Software crashed at least once a month and if it was after standard business hours including weekends you had to wait until the next business day to talk with customer service or tech support. Wouldn’t recommend for companies that set same day or next day shipping expectations with customers.
Vendor Response
Thanks for the honest review Thomas. I'll get your feedback to product management and see how we can do better to meet your expectations.
Replied July 2021
Stacey
Arts and Crafts, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Skeptical at first but now it's a necessity
This is something I would of never considered preCOVID but now I can't imagine not having it. The convenience and savings of printing my own stamps and labels are worth it.
PROSThe ease of use. It is easy very clear about what is needed to calculate the shipping cost and to print the labels.
CONSThe app, it is quick to use but you cannot copy and paste the tracking info from it.
Reason for choosing PitneyShip
The welcome kit had more to offer, the subscription plans were better and it was easier to understand.
Vendor Response
Thanks for the awesome review, Stacey! Covid changed things for a lot of people and we're so glad our product was a big help to you.
Replied July 2021
Suzanne
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best of my options
I love that this saves me both time and money and makes my shipping labels fast and easy
CONSWish there was an option for a label printer that also had the backup receipt but that would need someone to invent paper that was only self stick in half.
Reasons for switching to PitneyShip
Less money and easier to use
Vendor Response
Thanks for the glowing review Suzanne. We really appreciate you taking the time to share your experience with us.
Replied June 2021
Lisa
Health, Wellness and Fitness, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Simplified postage across our company
The ability for our practices to print their own stamps and a system where i can export the data to allocate those costs.
CONSInitial set up was a little rough because the system kept wanting to attach itself to the old Pitney Bowes postage accounts so getting a few of our users activated was frustrating, however our sales person was great and got it all fixed.
Vendor Response
Thank you for sharing your feedback with us, Lisa. We're delighted to hear that our system has simplified postage across your company, allowing your practices to print their own stamps and helping to facilitate cost allocation. We do apologize for the initial setup challenges you encountered with old Pitney Bowes postage accounts, but we're so glad our salesperson was able to assist you promptly and resolve the issue. Should you have any further questions or need assistance, please don't hesitate to reach out. Thanks again for sharing your experience.
Replied May 2024
Bria
Apparel & Fashion, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2024
Frequent User
It meets my current needs as I have been using it for going on 3 years now.
PROSEase of using it at home. Ship out weekly and makes life easier.
CONSThe time it takes to receive a refund is too long. Wish they have $5.00 minimum when adding postage.
Vendor Response
Thanks for taking the time to leave a review, Bria! We’re excited to hear that it’s made shipping from home easier. We hear you about decreasing the minimum postage amount, so we are taking that to our product team to explore further.
Replied March 2024
Isis
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
We Love Pitney Ship!
The ease of use of this platform is remarkable. We love using the presets for our more consistent shipment types.
CONSThe price fluctuation is disheartening, as we prefer consistent flat rates across all services.
Naomi
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Office Review of Send Pro
Easy & convenient.
PROSPrinting postage from my computer printer, automatic rates with use of scale device.
CONSMaintenance interruption during working hours.
Reason for choosing PitneyShip
Cost.
Reasons for switching to PitneyShip
Convenience.
Vendor Response
Thanks for for the glowing remarks Naomi. We really appreciate you taking the time to share your experience with us.
Replied June 2021