All Service Center Reviews
1-18 of 18 Reviews
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Jan
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2023
Office AllY
Claims go through with ease and I get notified immediately if we made an error
PROSEfficient without redunancy. We send the claims and they go through
CONSIt just works for me. Simple with very little hassle
Barbara
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Efficient.
Every insurance company I billed has heard of and likes Office Ally.
PROSI am not the quickest to learn different systems. This system was well thought out. Even a newbie such as myself caught on quickly. Wasn't intimidating at all. Thank goodness
CONSI don't like the new system. I revert back to the classic daily. I've heard from other user that feel the same. Glad it isn't just me.
Reason for choosing Service Center
Previous [sensitive content hidden] used it. Worked well for her so I stayed with it.
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
Debra
Health, Wellness and Fitness, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
Adequate technical support
Ease of access, friendly support however could not resolve issue with connection.
PROSEasy access and friendly environment. After two technicians tried multiple solutions, they asked me to contact the website administrator directly. They had no other resolution.
CONSCould not solve the problem. However tried many alternative solutions.
Mary Ann
Health, Wellness and Fitness, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Service Center is Great For My Massage Practice
Service Center has allowed me to accept insurance clients and get reimbursement quickly. Many massage therapists refuse to accept insurance clients or require their clients to bill their insurance themselves. The fact that I will bill through Service Center (and that my skills are highly regarded) makes me a very popular massage therapist with an extremely full schedule.
PROSA lot of my massage clients are referred to me because of my participation in various health insurance plans. It is imperative that I am able to send in accurate and timely claims as my cash flow depends on prompt payment from the insurance carriers. Office Ally is wonderful at keeping updated plan information so that I can submit my electronic claims quickly and to the right payor.
CONSI would like a way to use Service Center to track my accounts receivable, including private pay clients.
Reason for choosing Service Center
Cost and the small size of my practice
Vendor Response
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied September 2023
Jan
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Awesome Software
EASY TO USE AND QUICK TO NAVIGATE, all the functions are important and it made daily work manageable
CONSEasy to use and quick to navigate, all the functions are important and it made daily work manageable
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
Frederick
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent Clearinghouse
Payor verification is helpful. EDI and claims submission is swift. Paper mail costs was eliminated.
PROSClaims status are received in a very timely manner
CONSNothing, as everything has been working efficiently
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
John
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Office Ally review
The customer service is very responsive. Easy to use for 1500 billing
CONSI have not had any major issues with Office Ally
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
Christopher
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Prompt and Accurate
Issues are resolved quickly and accurately
CONSNo complaints with service center. Easy to use on a daily basis
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
Bryan
Hospital & Health Care, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Office Ally is great for medical billing!
Highly recommend Office Ally for Medicare billing. Good value and haven't had much of a problem with the software. Easy to navigate as well. I like the automated emails whether a claim was processed and when a payment was received.
CONSNone. It has everything I need for simple billing to insurances.
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
David
Mental Health Care, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Service Center is well worth it!!!
positive
PROSIt's very user friendly. I find it helpful and appreciate it's easy access and prompt responses.
CONSThere is nothing negative ,I can say about my experience with the service .
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
Karen
Accounting, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Good, affordable clearinghouse
Very pleased with this clearinghouse. It is a very good system for the cost of $35/month. And some of my clients do not have a lot of money to do their billing. They are mom & pop facilities and have limited resources so OA offers a good compromise to accommodate them.
PROSEase of use, for all billing purposes & cash
CONSFixing claims sometimes doesn't work or errors do not make sense ONLY since moving to the new service center.
Reasons for switching to Service Center
Waystar too expensive & wasn't worth it.
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
Cara
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Amazing Product, Super Easy to use and navigate
It is so easy to navigate and find claims and batches, to upload and download claims and fix claims
CONSWould like an easier way to find claim batches that have been uploaded
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
Elizabeth
Health, Wellness and Fitness, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
I love Office Ally
Someone always answered when I called and answered my question.
PROSEasy to use and bill for payment for clients.
CONSDon't like that Inventory only goes back 60 days. I keep having to adjust the dates to get what I want. Also, I wish the list of clients is limited and I keep having to delete some.
Vendor Response
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied September 2023
Crissy
Hospital & Health Care, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Integral to our operations
Easy to use.
PROSThe product is integrated with our systems and increases our efficiency by minimizing the need to go to external sources, allowing our team to focus on their tasks.
CONSSome reports are difficult to navigate through- too much information!
Reason for choosing Service Center
Functionality.
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
Barbara
Mental Health Care, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Service Center is awesome
It is well worth it.
PROSIt is incredibly easy to use, helpful, saves a lot of time, completely worth is
CONSNothing unless it was completely free.
Reasons for switching to Service Center
Saves timeEase of use
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
John
Hospital & Health Care, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Review of Service Center
it has been very good.
PROSThe ability to store patient information
CONSI don't understand the new interface, I will only use the "classic version"
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023
Sean
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2023
Claims Processing
I use the clearinghouse features. It is easy to upload my claims. If there is a error on a claim it is easy to fix and resubmit.
CONSFor what I am using this for, I have no complaints.
Eugene
Hospital & Health Care, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
My billing process
I like Service Center for the ease of use. All reports are self explanatory, also what is really important is the support... it can be easily reached out to without jumping through 100 hoops.
CONSthe initial setup was somewhat combersome.
Vendor Response
Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied October 2023