All QuickBooks eCommerce Reviews
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NZILU
Verified reviewer
Broadcast Media, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Besides some shortcomings, QuickBooks remains the best and user friendly for small businesses
Reasons for Switching to QuickBooks Commerce: It is user friendly and worth the cost.
PROSOverall: It is user friendly. I definitely recommend QuickBooks to small businesses. Pros: With QuickBooks, accountings task are simple, for it has weekly and monthly report templates. With QuickBooks, you can add a variety of additional features through plugins which you can access at a small fee.
CONSCons: I once experienced some customization error, that took time to be resolved. However, I suggest they should create more options in the customizable templates in that users can or change the name of their invoices if an error occurs.
Mashudu Hilary
Computer Software, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
QuickBooks Commerce Review
I have realized that QuickBooks has saved me a lot of time and has increased my productivity significantly. It is very easy to use and I am overall satisfied. I really cannot complain.
PROSQuickBooks has been very helpful in creating and managing invoices and other financial documents ever since I started using it. It's very easy to use and the minimal amount of time I took in mastering the art of creating invoices with this platform is just unbelievable. I have been using QuickBooks in a small financial institution and ever since, deadlines are met and time has been saved leaving me with plenty to do other things for my business. The navigation on the software is very easy and I have found that the institution is more organized since using this software. It's very informative and user friendly, I cannot recommend it enough.
CONSOne thing that I found to be a bit of a disadvantage is the installation process of the software. It was a bit challenging for me to install the software and I had to call in someone for help. On top of this, a strong internet connection was required during the process of which the place where I was had poor access so this factor was a bit challenging.
Reasons for switching to QuickBooks eCommerce
I find QuickBooks to be much easier and user friendly. And the display is better.
Scott
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2020
Looks good from the outside but crap under the hood
The software has some decent functionality in the inventory syncing between sales channels and purchase orders, product creation. But this would be a pretty expensive option for just inventory syncing.
CONSWhere to start... The back end reporting is the worst I have ever come across in any system. You cant run any type of clear order reporting, my accountants (two different ones) had to manually look at each order to reconcile payments for their wholesale module because there is no proper order reporting. When you ask TradeGecko about any gaps in reporting or any other lack of functionality they ask you to 'submit a feature request'. I submitted 11 of them over 1 year and have not heard back on any of them. Toerh negatives: You can not enter in any custom shipping amounts in the system. You can not enter in a ship to address when creating a new order for any drop ship orders, you have to go in a create a whole new customer in a different section of the system then go back into the order just to use a 1 time shipping address. You can't print or even export your inventory count reconciliation report... I have to take screenshots and then paste to excel just so I can have a report to investigate from... and these are just a few of the major gaps with this system. The support is worse that the gaps, there is no one to call you can only email them and it often takes weeks before you get a response and often the only response you get is to 'submit a feature request'. Save your money but more importantly save you time and look for another option.
Reason for choosing QuickBooks eCommerce
Price.
Samuel
Pharmaceuticals, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Everything is more secure thanks to cloud services. One of the best advantages is not needing to pur
Mostly With Excel, it took me an hour or more to complete my inventory management; however, Quickbook only took me about half as long. Less time spent on work means more time for my family and other activities. I am really grateful that I discovered this program since it helps me live better and streamlines my workday.
PROSWith the online version of 08, it's simple to always have the most recent updates. The ability to share files is the precise tool an accountant needs to simply communicate the information required to maintain your books and submit your taxes. If you ever need it, you may easily access QuickBook loan funds as well as the 2008 paycheck through the program. Access is advantageous whenever and anywhere.
CONSSome processes' naming conventions are a little intimidating until you figure out exactly where they are and what they are called. Features may be moved as a result of the upgrades, making it more challenging to discover them. There are occasionally problems with the online connectivity, as there are with any cloud-based applications.
Reasons for switching to QuickBooks eCommerce
Mostly With Excel, it took me an hour or more to complete my inventory management; however, Quickbook only took me about half as long. Less time spent on work means more time for my family and other activities. I am really grateful that I discovered this program since it helps me live better and streamlines my workday.
Joel
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Software
I really like the software and Customer support is always very helpful in every aspect.
PROSReporting is good. It is also easy to use. Integrates with other software easily.
CONSThere is not a payment integration that syncs with wholesale orders or on site sales.
Reasons for switching to QuickBooks eCommerce
Quickbooks was to clunky and didn't integrate (and I didn't need the accounting part).
Vendor Response
Thanks for the review Joel, we are pleased you find our platform easy to use, do check our our knowledge center on TradeGecko Payments.
Replied February 2020
Joseph
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
It's not just a great option for us, it's the best option! It's stress free and so easy to use.
Oh! I love this software, it has been the best for me so far, It's so easy and friendly, stress free and intelligent, so i think i'm sticking to this app, I love it!
PROSThe B2B eCommerce Platform doesn't give any stress, it works smoothly. It looks simple but very effective, the features are so outstanding and intelligent, we love this software.
CONSI have experienced a little bit of updating issues, i had to wait for some days to update, also it looks like the technical team doesn't work on weekends to reply to my questions. So an improvement in these would be great!
Reasons for switching to QuickBooks eCommerce
Excel was a little bit stressful and time consuming.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
QuickBooks Online the easy way out!
I personally enjoy the effortless operation of the software and the potential growth in businesses .
PROS* Home page layout : Easy to access all your ribbons from the home page. * The Developers took their time to make the software dummy proof in regards of using it. * You can sync your bank account with the software for better evaluation . * Makes stock-take a whole lot easier .
CONS*The constant buffering just after a update on the software side . *There are no dark theme for the software and put straining on your eyes.
Reasons for switching to QuickBooks eCommerce
The constant layout pasting of the invoice tempelate.
Benjamin
Textiles, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
QuickBooks the efficient an effective running of a company
It has enabled the easy, efficient, and effective management of the company integrating every function hence internal controls can easily be affected.
PROSEasy access to all areas in the system. You can integrate every aspect of your company. Fast, easy, and efficient stock-take. Customer support and services are helpful.
CONSThe theme for the software is a bit bright making the eyes strain as brightness control is not very effective.
Reasons for switching to QuickBooks eCommerce
Quickbooks have more functionalities that are easily integrated and controlled. All aspects of the company are fully covered in ane software.
Meagan
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Quickbooks eCommerce
Now that we have automated everything, we no longer have to go through the hassle of filing paperwork, with the possibilities of losing the file or misplacing one. Quickbooks has made it easier to keep track of orders and inventory left in stocks. We are able to order more inventory efficiently.
PROSInventory management is excellent. So far, my company has had no problems with this.
CONSThere isn't anything to dislike. Quickbooks eCommerce is an amazing product and my company is grateful for them.
Reason for choosing QuickBooks eCommerce
The reviews and ratings for Quickbooks eCommerce were higher than those of the alternative products.
Leilani
Accounting, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
GREATEST UTILIZATION of ECOMMERCE SOFTWARE to MANAGE !!!!!!!!
It definitley is worth its value and has delivered results for this kind of software. easy to manage and understand and so far has been a great positive addition for my Company.
PROSManeuvering through each feature is quite impressively easy. This software is highly resourceful and its Value is off the charts. A much needed and integrated platform for my company and has delivered results within.
CONSDefinitely could be a bit overwhelming with the many selection of features and options and so forth...more so for smaller businesses and what not. could be trimmed down a little but over all its been great.
Reasons for switching to QuickBooks eCommerce
I found that this product software functions and is easier to manipulate into my daily tasks of managing business flow revenues, etc.
Andrew
Verified reviewer
Sporting Goods
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
Reviewed July 2015
Trade Gecko works well and is getting better everyday
From the time I started working with Trade Gecko, they have made a lot of efforts to improve their system. My business is 65 years old, at first I got the feeling that the developers knew nothing about proper business practices. Although it took some time, their customer service reps have finally figured out that I know what I'm talking about. I tested many different inventory companies before settling with Trade Gecko. TradeGecko was the best option.
PROSMostly anything can be done through csv. Supports multiple price lists (selling and cost) Supports multiple currencies Able to sync with multiple sales channels Able to sync different price lists to different sales channels (initial setup has to be done by TG to get this to work) ie you can have Wholesale and retail websites with different prices and manage it from TG Syncs sales and PO's with QBO Canada
CONSFor $200 per month, I would like to have phone support, not just email support. If I want to make changes in bulk, I have to download the entire database, make changes to the bulk SKU's and then re-upload it. Working with the entire database in csv is very dangerous and has caused problems for me. I would like to see them improve this feature. Only allows one supplier per item. Most tasks are easy to do and learn. For advanced users, there are several little hidden features / obstacles that were difficult to figure-out, and left me wondering why didn't they tell me. There are a few limitations that I have to work around and live with, but I believe with time TG will fix them. For example, you cannot input your own landed cost. You have to use their built in system that calculates landed cost from the PO. This is a huge headache; not all costs associated with a PO are payable to the supplier ie Transport, Duty, Broker Fees, Graphic Artist, etc.
Vendor Response
Dear Andrew, Thanks for the great review! We are glad that you chose TradeGecko out of the many options available. We are always looking to improve the system, and will definitely be sure to pass the feedback on. Have a great day! Regards, Alicia TradeGecko
Replied July 2015
Michael
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2020
TradeGecko - you want the REAL scoop - Read here - NO ONE will tell you this before you buy
Well, i went through 4 attempts to integrate over a year, before after 1000's of hours documenting, troubleshooting, sitting on calls, I said enough is enough. I am done. They agreed, and I am on MTM until i move off shortly My new pick is not made yet. I can't stay here though. THE SOFTWARE DOES NOT Work as described. At all. Their methodology on Amazon changed over a 2 month period. I pointed that out to therm. I was on my third Account Exec at that point. You don't really have account execs, I was just providing them so much that they did not know about the holes in their system. (Returns automated processing non existent for example) , they were providing me some assistance.
PROSNot much. The Product / Variant organization in the Left Hand Nav, takes a LONG time to get used to, it is far from intuitive. The "Intelligence " reporting is FAR from it. Garbage Data In garbage data in reports? Maintaining your inventory integrity is IMPOSSIBLE in TG. For "supply chain " software they do not take in data from integrated channels for the following critical fields: "On Order" (reserved) , IN TRANSIT (unbelievable) , and the CAPPER - They have NO MECHANISM TO RECORD unit level Returns. They depend on Sold 1 - Degrade one methodology and only count a return when the Amazon App is SYNC'd and the INV in Trade Gecko for FB overall INV position. Not taking into account Returns, muchus less inaccurate receivings, lost stock in the AMAZON distribution network (2 items a day for me) - you inv is INACCURATE on any item the moment it is shipped to AMAZON. Of course non of the above data gaps are discussed, nor is you will have to manually process returns at an order level in their system.
CONSLets get right to it. The main reason people buy this platform is to integrate AMAZON FBA / and several other businesses. Any combination is possible - eBay and Walmart are supported BUT ONLY with a CART ROVER account which they provide and set up with WM etc. As is typical NO TRAINING is provided on CARtROVER, and there is no knowledge base in the Gecko system. Bonus, ther support will tell you that they are not able to support cart rover problems. So recapping yes you can integrate with other channels beyond WOO COMMERCE, and Amazon (whom have custom APP integrations we'll cover those next) - with a totally different, fairly complex, piece of middleware for which you will receive no training and limited support. A year in i get 5 errors a week out of Rover. Huge time sucker, you will notice a theme there. The GLARING inadequacy of TG is the lack of integrated returns processing. THIS IS THE DEAL KILLER. As we are all buying this tom mage our MULTI CHANNEL inventory with CONSTANT INS and OUT of 1 piece here on eBay, 2 units out the door on amazon and another on my Woocommerce site. In my 20 plus years of eCommerce I find that 5% is a good number for what you can expect in returns from the end customers. More on Amazon due to their return policies. Your inventory integrity is non existent quickly. You would need to sync the app daily or every other day. No one will ever give you that direction though from TG. Staff is unaware of these issues.
Reason for choosing QuickBooks eCommerce
I was young and dumb. I thought Gecko was a good solution. They omit to tell you that your INV will be out of whack, you need Cartover to integrate and its incredibly complex and that you will spend you time key stroking returns info at the FBA order level as they do not track themselves. Useless as an ERP based on that gap alone. Knowing what i know now, i will make better use of any two week trial and test all the aspects i mentioned on any platform.
Reasons for switching to QuickBooks eCommerce
Bigcommerce Multi Channel integrations are terrible. eBay and AMazon - DO NOT WORK
Lufunda Richardson
Publishing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
QuickBooks Commerce is still the best software despite its few flaws.
QuickBooks Commerce has enabled us to easily reach and connect with our clients thereby increasing our sales.
PROSThe multi currency feature has been quite impactful on our everyday business processes and it has been quite easy to use.
CONSI like every feature on this software, and am still taking some time to explore on other features. I wouldn't say they are difficult to use though.
Reasons for switching to QuickBooks eCommerce
We wanted to explore other means of making our everyday business processes easier and faster as well as improving our sales.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Enhance Your Product Quality and Timely Delivery with QuickBooks Commerce
My overall experience with QuickBooks eCommerce has been highly positive and rewarding. The software has proven to be an invaluable tool for managing my e-commerce operations efficiently and effectively
PROSQuickBooks Commerce simplifies the order management process, from order capture to fulfillment. The intuitive interface enables easy order processing, tracking, and fulfillment, ensuring timely and accurate delivery to customersQuickBooks Commerce caters to businesses of various sizes and adapts to their evolving needs. Whether you're a small startup or an established enterprise, the software scales alongside your business growth.
CONSAs with any robust software, there can be a learning curve associated with using QuickBooks Commerce. Initially, navigating through the various features and settings might require some time and effort to fully grasp. However, the platform does provide helpful resources such as tutorials and support documentation to assist users in getting up to speed
Reasons for switching to QuickBooks eCommerce
One of the primary motivations behind the switch was the desire to have a unified platform that seamlessly integrates my e-commerce operations and financial management. QuickBooks eCommerce provides a comprehensive suite of features that cover both aspects, eliminating the need for separate systems and reducing the chances of errors or discrepancies in data synchronization
Kristof
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2017
Basic plan
- Add additional languages: dutch / french / german - Make own translations / rename possible (example: products and variants being able to change/rename or translate to own choice) - Tradegecko support: receive an email confirmation when opening a new ticket or replying in a ticket. Only replies by tradegecko are email notified. I, for example, open the same ticket 3 times in a row as it disappeared after a couple of minutes with any feedback = it appears that the support team moved the ticket for further investigation and there for it was disappearing in my account (MY ACTIVITIES)
PROSFast and reliable website / webportal = cloud based Ipad app Intelligence functions Magento connection Had a problem with the Magento stock status, took a while to explain, understand and proceed but an adjustment by the tech team saved us = so big ups for standing open for malfunctions/adjustments!
CONS- Limited magento connection: not fully supported (tax class / discounts / excl tax price / visibility setting / categories) - 3PL Exporter: sales invoices = 5 templates available but not 1 of them contains all data. For European law we need to extract a monthly overview of all the invoices included company name/company number / total price/tax price / tax class. In order te get this data I need to export basic and quickbooks template and then mix 2 complex CSV files... Would be an improvement to provide an template that contains all data of provide custom template on request. - branding & identity: limited invoice text = Terms and Conditions? - branding & identity: there is no preview function to see the different Document Specific Settings when making an adjustment - inventory products: import new products = not able to include the re-order points (CSV) = manually editing afterwards - inventory products: update existing products = not able to change the re-order points in bulk (CSV) - inventory products: bulk actions = there is no publish to magento feature (publish to underlaying variants) - inventory variants: there are no selection boxes at the left (like with the products) = not possible to bulk edit variants / publish to magento / publish to B2B - B2B eCommerce Platform not available for the basic plan, why does it show up in the menu left and in the product edit/bulk edit screens?
Yusuf
Chemicals, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
QuickBooks e-commerce a must-have!!!
Overall QuickBooks e-commerce is a very helpful tool that allows me to track, locate and calculate in-house inventory. I would recommend it to any business that wants to be able to collect and share critical business information in a clear and professional manner.
PROSI really like that it's easy to share information with accountants. I also like how powerful the inventory management feature is.. this really makes it easy for me to track incoming and outgoing inventory. This allows me to efficiently be able to calculate in dollars how much inventory left in a day and how much inventory was received in a day.
CONSI just wish they would allow more users with each plan. It's fine when used by small businesses but when you get into global businesses we really need to be able to add more users per plan.
Reasons for switching to QuickBooks eCommerce
Recommended by management.
Jason
Verified reviewer
Internet, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Great Product - Extremely Poor Execution by Intuit
The messaging and lack of effort to keep customers happy has been nothing short of disappointing. The messaging was very offputting. What company says they are sunsetting product and offers links to GetApp and other software review sites to transition? Odd. I've talked to a couple people at Intuit and they have no idea what this product does or how it works. I now have to unravel this mess and make decisions knowing that my current provider essentially does not want me as a customer anymore unless I want to start with a fresh instance and import customers and product, but not any sales data. Making business decisions starts with data and if you don't have data in a business management system, you're swinging in the dark.
PROSQuickBooks Commerce, formerly TradeGecko is a great product. Essentially, what this product provides is a business management system; a hub to manage inventory, purchasing, orders, products, etc. I have used it for 2 years and grew my business in a sustainable manner, thanks in part to Tradegecko/QuickBooks Commerce. The problem here starts when a company like Intuit acquires such a product and tries to put their stamp on it and make it part of their suite of products. The only reason to consider QuickBooks Commerce at this point is if you are starting a new company. If you have any sales history, not sure why you would want to use the product.
CONSThere are little things here and there that have popped up but overall, I was happy. The problem I have is what happened over the past 45 days by Intuit; they are sunsetting current product. I've been part of an acquisition and I understand things change. What I have a problem with is that they have no good way to transition current (paying customers) to the 'new' product. Have historical data such as orders/purchase orders, etc. that you want to pull in? Nope. Let's be honest, the data model is exactly the same or strikingly similar. THEY JUST DON'T WANT TO HELP YOU. They were previously able to pull in historical data and they have documentation online (still) that indicates that customer service can help import data for you. I do not use any 'complicated' modules in this product but they are totally unwilling to help even noting that this type of messaging is still in their help docs. That being said, for a company with previous sales and history, I don't know why you would want this product, especially if you use something like Inventory Planner to help forecast, which relies on such data. Pretty obvious that someone at Intuit made the brilliant decision to not help current customers.
Charlie
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Like a custom made order entry and inventory management system, without hassle and expense
The overall TradeGecko system is highly integrated, well designed, and operates without glitches. I never cease to be impressed how the TG team has anticipated every capability businesses such as ours need. Customer support is the best I have experienced in years. Rather than locking you into its own system, TG is an open system that facilitates working with other software and programs. Two TradeGecko (TG) features are essential for us. For customer order entry, TG allows us to automatically import orders from our website, Excel files, and its B2B. Manual entry possible. TG generates attractive invoices, packing lists and enables easy e-mail communication. Our supply chain is 5-6 months so inventory management is an essential 2nd feature. TG provides great functionality and is very easy to update. We always know exactly where we stand with inventory issues. Reporting is a 3rd valuable feature. TG provides invaluable data on individual customer and products. We don't yet integrate TG with our accounting and many of its partners but we plan to begin doing so in 2017.
PROSDoes what it is supposed to - at a high level. The order entry component is smooth, integrates with the real world and requires minimal training. The inventory management component simplifies inventory management and provides us with all the information we need to manage inventory (no small task).
CONSThere is nothing I do not like about the TradeGecko platform or its team. It is a well-managed business is my fear it will be gobbled up by a leading accounting software company
Jay
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2016
Very useful with limitations
Tradegecko is a highly useful inventory software with some caveats. Since it is a browser based software, my company's employees can access the software and it's features from any computer or mobile phone (if they downloaded the smartphone app). But the browser based system is also somewhat slow and cumbersome. Browser refreshes are needed quite frequently to make sure that inventory stock are completely up to date but the refreshes take time to load and when you're in the middle of an order, it could be a frustrating to keep clients waiting. On the other hand, the smartphone app is still limited in it's functionalities (for example I would love to access stock control on my smartphone so I can "receive" items in the warehouse with just my cellphone rather than running to my computer). The same goes for TG's main browser based software interface. But having used the service for almost a year, I do notice constant improvements (some significant, some incremental) to the service whether it's a new feature or a annoying interface that's been squashed. Customer service is responsive to queries but I do wish they could implement user-requested features quicker. Another area of improvement is the POS interface. Currently, making a sales order is not very easy. I understand that this system is more suited for wholesalers but I wished it was designed with a retailer in mind. The ease of use is somewhat slow and clunky. Changing or return an order requires a whole series of hoop-jumping. It takes time to teach employees all the steps required for a sales order whereas other POS software are much easier and much more intuitive. I would like to point out that the intelligence reports are particularly useful, saving a significant amount of time (and money) over traditional spreadsheets or the pencil and ledger method. It is highly customizable and easily sorted to display the information you're looking. I've never any problem finding the information I wanted in the intelligence report. I was always able to sort and customize the reports based on exactly what information I was looking for. Overall my experience using TG is unequivocally positive despite the various caveats. I believe as long as the TG team stays responsive and alert to their user's needs and continues to improve upon suggestions, then I believe this software is highly useful for any business with inventory management needs.
PROSIntelligence report is extremely useful! Being able to access TG on any computer is a huge advantage.
CONSSmartphone app is limited. Browser-based software is somewhat slow requiring refreshes for up-to-date stock as well as pretty long loading times during navigation.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Frequent Updates and Extremely User Friendly!
TradeGecko has really helped us crack down on lost inventory, keeping special pricing accurate, and making sure that we're getting paid for the inventory being shipped out. This is exactly what we needed and we're very happy with the product and service!
PROSThe clean look of this program isn't just for looks, it's incredibly user friendly and intuitive. One of the biggest pros though is that they are continually updating the program and improving the use and functionality of the software. They're also very easy to communicate with and give feedback to if you can possibly think of an additional feature. We use this program in a slightly less traditional way and their team has been great about making sure it fits our needs in the way we use it.
CONSWe've used this software since "the beginning" unfortunately that meant that when they got a little bigger, we did see a significant price increase. That being said, though the pricing is a little high, it is still worth it for our use. Occasionally there are some small bugs but they usually get squashed quickly since they update so frequently.
Sterling
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2015
Outstanding Customer Service and the Most Versatile Supply Chain Management Solution I've Found
Trade Gecko has been a dream for my small business, and starting early has allowed us to track growth as we venture into national sales. I can't wait to look back over our records and watch how much we've grown in a few years. TG has offered us above-standard integration of inventory management as well as our costs of purchase orders, which factor into profit reports per item over time as a "Moving Average Cost" (MAC). As a manufacturer, wholesaler and retailer, we have been able to use this and the "Buy Price" per Purchase Order to track our cost of goods (basically, we calculate that externally and mark it in the Buy Price of an item in a fresh Purchase Order - the MAC is adjusted over time to reflect profit margins as cost of goods varies by batch). One of the most exciting things about TG is their dedication to growth, which is based almost entirely off of customer feedback. We're very excited to watch the development of TG's manufacturer tracking services, which hopefully soon will allow us to calculate and track cost of goods by individual ingredient. As enthused community participants, TG has also given us beta access to cutting edge services that have already cut out our need for other 4th/5th party subscriptions. I feel like eventually TG will be our all around blanket production & sales management interface, and I look forward to that. For now, it's still more versatile than any other SCM solution I've tested, at least without paying $2,000+/mo, and as far as I can tell TG will remain useful as we grow through our business plan and even incorporate. TG has also allowed us to seamlessly integrate with our complex Woo Commerce shopping cart, which we use across multiple sales channels within a Word Press server. TG can track sales back to the individual channel and automate reports to our customers that reflect the proper brands and stores. This has been invaluable to our growth and expansion, and will continue to be for years to come. If you're frustrated and can't figure out which SCM or inventory management solution to choose in the vast sea of services, if nothing else try TG for their outstanding customer support. My favorite part about TG is that no matter what I need to know, figure out, or sometimes even invent, the staff is extremely patient and they know the interface in and out ' I've yet to try to do something within reason that couldn't be done, and it's never taken a CSR more than 2 days to thoroughly teach me how to do it.
Vendor Response
Dear Sterling, Thank you for the awesome review! We are glad that TradeGecko has helped your business to grow, and we are happy to hear that the features have helped you to save valuable time in your business. We truly appreciate your support, and will be sure to continue to improve our product to serve your needs!
Replied August 2015
Evangelia
E-Learning, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
QuickBooks is the best for small businesses despite the shortcomings
It is a software easy to manage and understand and definitely worth its value. A "saver" software for my small business.
PROSWhat I like the most is that this software has amazing performance and functionalities. It's also very reliable in terms of saving important information. I definitely recommend this to anyone who is concerned about the quality of this product and I especially recommend it to small businesses, as it is easy to manage and use.
CONSSome options should be created that allow each user to select and customize all functions and to control the users limitation. Generally though, everything is great and overall this a good software according to my experience all this period of using it.
Steven
Machinery, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great piece of software
Does what it says it does on the tin and is a cracking piece of software. Looks greats and getting around it is pretty easy. Customer service is good and always at hand to help but the software just works so didn't need much help setting it up
PROSQBC was so easy to manage and implement, running purchasing, sales orders, invoices, shipping and payments. we are now in the process of linking this product to woocommerce and QBO. Powerful piece of software. I was up and running on a live version straight away after the 14 days trial where I spent that time learning what the system could do. Highly recommend it. Good customer service..
CONSWould like more flexibility on reports and you need to remember to reload/refresh when you've made changes. Not able to run customers with a credit limit
Reason for choosing QuickBooks eCommerce
More to offer
Reasons for switching to QuickBooks eCommerce
QBO was unable to generate sales orders and only quotes, It also didn't have the facility of back order process like QBC
vuyo
Computer Software, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Should You Use QuickBooks Commerce for Your Business?
Overall, I found that QuickBooks Commerce is a great tool for small businesses. The software is easy to use and has a lot of features that can help streamline your business. However, there are a few drawbacks. First, the monthly price can be a bit pricey for some small businesses. Second, there have been some reports of customer service issues. But overall, I think QuickBooks Commerce is a great tool for small businesses.
PROS1. QuickBooks Commerce offers a comprehensive suite of tools to help businesses manage their finances, inventory, and customers. 2. The software is easy to use and navigate, even for those with little accounting experience. 3. QuickBooks Commerce integrates with a number of popular business applications, making it easy to manage all your business needs in one place. 4. The software offers a variety of features that can be customized to fit the specific needs of your business. 5. QuickBooks Commerce offers excellent customer support, with a team of experts available to answer any questions you may have. 6. The software is affordably priced, making it a great option for small businesses on a tight budget.
CONSThere are a few negatives to consider before using QuickBooks Commerce for your business. First, it is a bit more expensive than other accounting software solutions on the market. Second, it can be difficult to use if you don't have any experience with accounting software. Third, the customer service isn't always the best. Fourth, there have been some reports of data loss with this software. Finally, it doesn't offer as many features as some of its competitors.
Nicolas
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Excellent inventory management software
I started using trade gecko since they started. I can say that they added TONS of new features which make it the most powerful inventory management software of its kind. We use it daily for all tasks and it is really a time saver. Would definitely recommend even thought they don't support our language (Spanish) it is still easy to use and really convenient.
PROSIt's really easy to use. Simple but really complete software. UI excellent. top notch customer service, usually get response to problems in less than 5 minutes.
CONSDoes not support Spanish language. I think they should add Spanish and many other languages since it is not difficult to port and they would target a lot more customers. I've been using trade gecko since it launched so I'm on a legacy plan. The pricing at the moment is a lot higher that what I payed when I started which is kind of a let down. They should keep old users with old pricing without removing them features, just don't add any new one too.