Cloud function and storage is great. Flexible design capability and changes to processes/workflow.

The tool that integrates Product, Mfg and Qa well connected thru applications that speak to each other.

The software is easy to use and all modules are the same interface. It's a clean interface when you log in to the system.

I am on version 11.0q and I don't like how many windows you have to have open to get to the configuration settings when using the designer.

Analyze the opportunity of improvement with its cost is easier with this software.

What we like the most is that this SCM software is very flexible can be easily configured and integrated with other apps to suit our business needs.

Marketing team is fantastic. Customer Support is generally pretty good.

With the ease to keep track of changes and deviations to Corrective and Preventive Actions, 8D processes are easier to initiate and track with QMS.

Overall wonderful experience with it, for compliance of QMS on large industry its a good option, further modification and customization can be done by changing QMS scenarios.

This is a good and bad problem to have, not so much a con to using the system rather a challenge to use it to its fullest capabilities.

For the most part, the module is quite customizable aside from a few things. The product is quite user friendly.

I have reviewed and used many QMS software programs and ETQ reliance is very flexible easy to customize. ETQ tech support and customer service is awesome.

My company used this as a document management system. It was easy to look up information.

Quick to look up document information but lacked some other useful features.

The downside for ETQ Reliance QMS is that the update can be mentioned rather than just re-assigning the whole document for training.

It may sometimes seem intimidating for first-time users, but with proper guidance from management, the transition doesn’t have to be so difficult.

Very fast to deploy and at an amazing value compared to competitors.

A lot of new users complain that the software not very intuitive to use and navigate.

It is flexible enough to be used across multiple locations especially when processes are different. It very is user friendly.

What I like most about Reliance is not only the ease of use but how easily it can be configured in order to meet our business needs.

The messages contain error code numbers that are not easily translated into where to look for the problem.

Saas platform, remotely working is good thing to access it over multi locations.

This may make adoption a little more difficult for some organizations. Other software may be more drop and drag.

The thing I liked the most about ETQ was cloud storage and functionality.

The ability to connect records throughout the many modules allows for seamless availability of data during investigations and audits.

The best features of Reliance outside of the ease of use is the ability to configure it to your processes. You are not restricted to something out of the box that works for some and not for all.

Once you get a module up and running as a pilot, rolling out to other facilities is extremely easy. Notifications and Views significantly improve ability to manage activities and required follow-up.

The ability to have a central repository for all the data is very helpful and increases efficiency. Also, the software is really easy to use and provides a great deal of flexibility.

Error messages that pop up during development are not very clear to describe the problem, for non IT people.

The biggest grip we have with this software is the lack of reporting capabilities. There are some out of the box feature, but they are dated and limited in functionality.

Doesn’t work very well for managing Solidworks files. It lacked linking of related documents.

Centralized document management control system and easy to interface with other systems.

Integration with other tools, apis is versatile data reading, which record reading direct from tool. Quality improvement for from customer complaints is recorded in a effective way.

What we liked most about this product was the ease of use for employees.

A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.

Best thing is E-forms-you can build any form that you use manually as electronic form with tracking. Best Validation support with TOQ and TPQ.

Most unintuitive software I've ever been forced to use.

New users have a difficult time adopting the system. There is a steep learning curve for both users and admins.

The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions.

The best part is the ease of integration for the different modules and the easy workflow plan.

The process modules are a little more complex and have multiple roles, specifically for enterprise business units that can be confusing.

It is intuitive and easy to use. I like that I can access multiple Quality solutions from one platform.

Amazing customer success management department, most responsive Tech support I’ve ever interfaced with.

Finding information on how to configure the module was a bit difficult.

Navigation can be challenging for end-users with both limited or expansive access and rights to the system. Lack of GUI customization.

The support team is very responsive in accepting our suggestions for improvements.

Very user-friendly, awesome customer support, and genuine enthusiasm from the company.

I love how organized the software is and how easy it is to find documents.

For the user,  it was very easy for the user to complete training. Steps are very intuitive.

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price.

MasterControl is a great investment for mid-sized companies in the pharmaceutical industry. It allows us to maintain compliance via the pre-validated software.

The weakness in MasterControl is that the configurations are so limited.

There are a lot of great features just in documents and process modules. There are plenty of controls in place to control quality.

Overall, it does what it is supposed to do. Once you get rolling, it's good.

It is a great, user friendly and easy to use software. Having different modules really helps in using a single platform for all the GMP requirements.

Excellent tool for QMS management, change control, and quality events.

Overall experience with Qx has been excellent. Implementing most of the quality event forms had been relatively easy and end users have expressed having a good experience using the system.

For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer.

The best thing about MasterControl is the integration of the various modules.

This product is easy to use with a user friendly interface, even wiht limited training users are able to interact with the clear interface.

Overall positive experience, it's clear from periodic updates that the MasterControl team honestly listens to the community's call for certain requests.

For the price, I would expect better UI/UX and fewer bugs, but it fills a niche, and the price reflects that accordingly.

This product is good for storage and organization of important files that can be viewed by employees who enter their usernames and passwords.

Customer Service is the best of any company I've worked with. The system is easy to use and can be tailored to fit the needs of your company.

UI and bugs are annoying, but not show stoppers (though there is  potential for the uninitiated).

A lot of users struggle with the system and find the steps complex and confusing.

Easy to track compliance for FDA filings and saves cost and time.

I love that fact that you are able to integrate all our systems ( Batch records, training, documents, management of change, CAPA , etc.

The capability to drive the processes of the corporation around our quality system was the best of the overral experiencie with the system. It does what it promises.

Training end users was the most difficult task for my company.

US Dollar

ETQ, part of Hexagon, is the leading provider of quality, EHS and compliance management software, trusted by the world’s strongest brands. More than 600 customers globally, spanning industries such as pharmaceuticals, electronics, heavy industry, food and beverage, and medical devices, benefit from ETQ to secure positive brand reputations, enable higher levels of customer loyalty and enhance profitability. 

ETQ Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. Only ETQ lets customers configure industry-proven quality processes to their unique needs and business vision. ETQ was founded in 1992 and has main offices located in the U.S. and Europe. To learn more about ETQ and its various product offerings, visit www.etq.com.

LongDescription

File Management

Real Time Analytics

Document Templates

Employee Management

Production Tracking

Forecasting

Quality Management

Purchase Order Management

Surveys & Feedback

Exceptions Management

Sarbanes-Oxley Compliance

Status Tracking

Barcode/Ticket Scanning

Safety Management

Multi-Channel Management

Operational Risk Management

Tank Inventory

Training Record Management

ISO Standards Management

Customizable Reports

Document Storage

Import/Export Management

Access Controls/Permissions

OSHA Recordkeeping

Activity Tracking

Equipment Management

FDA Compliance

HIPAA Compliant

Digital Signature

Real-Time Monitoring

Production Management

Legal Risk Management

Supply Chain Management

Task Scheduling

Financial Management

Change Management

Material Requirements Planning

Sales & Operations Planning

Policy Management

Electronic Signature

Order Management

ISO Compliance

Periodic Review

Traceability

Invoice Management

Risk Assessment

Complaint Management

Project Management

Approval Process Control

Rules-Based Workflow

Projections

Procurement Management

Risk Analysis

Sales Orders

Sustainability Management

Environmental Compliance

Customizable Fields

Order Fulfillment

Automated Routing

Full Text Search

Shipping Management

Waste Management

Demand Forecasting

Template Management

Warehouse Management

Data Import/Export

Offline Access

Air Emissions Management

Risk Management

Inventory Optimization

Accounting

Distribution Management

Process/Workflow Automation

Assessment Management

Multi-Location

Risk Reporting

Audit Trail

Version Control

Internal Controls Management

Reputational Risk Management

Configurable Workflow

Bills of Material

Security Auditing

Multi-Currency

Mobile Access

Planning Tools

Dashboard Creation

Inventory Tracking

Inventory Replenishment

Risk Scoring

Compliance Management

Real Time Data

Vendor Management

Training Management

Issue Management

Risk Alerts

Maintenance Management

Controls Audit

Free demo available, full pricing options on quote request only.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

ETQ Reliance

Live Online

Webinars

Documentation

Videos

MasterControl is the #1 QMS in the life sciences with more life sciences customers than any other QMS provider. For over 30 years, we’ve helped companies of all sizes bring their life-changing products to market sooner. We provide connected audit, training, document, and quality event management with data analytics and artificial intelligence (AI) functionality to help you make decisions. And with our patented software validation tools, you can ensure compliance and take advantage of every new upgrade by completing your validation in matter of hours or minutes. 

Having proper procedures is an integral part of maintaining compliance. With MasterControl, you control who has rights to create, edit, or view documents and built-in audit trails show you who made what changes when. As documents are updated, old versions are automatically archived and only the newest version is available. This ensures that employees are using the right procedures and work instructions. The QMS will automatically send out training tasks to employees you indicate need to be trained on the newest version of documents. 

Training is also vital to compliance. You can set up recurring training to automatically be sent out at intervals and for reminders to be sent. A simple training matrix shows you quickly which employees have completed their training on which documents. During an inspection, you can easily locate employee training records to demonstrate compliance. 

In MasterControl, you configure our solution to match your quality event processes. We have best practice forms that you can use or tweak, but you can also completely design your own. A user-friendly interface lets you change quality event workflows quickly and our patented Validation on Demand (VoD) functionality keeps you compliant. When you use our validation tools, software validation is faster than ever and can be completed in a matter of minutes.  

Our QMS also provides analytics tools to help you connect and use all the data stored in MasterControl. MasterControl Insights lets you visually explore your data with dashboards and reports. We also have AI components in Insights to help you improve quality in your company.

What makes so many life sciences companies choose MasterControl? 

- They want a QMS that understands the requirements they have to meet. MasterControl has always been focused on the life sciences. That’s how we ensure that you can maintain compliance while using our software. 

- We have 30 years of experience. 

- They know they’re covered during an audit. Being able to easily find up-to-date documents gives companies peace of mind because they know they can demonstrate compliance at a moment’s notice. 

- All quality processes are connected. You can launch a CAPA from an audit finding, trigger training by updating a document, and analyze data from all parts of the solution. 

- Automates manual work, e.g., getting signatures, holding meetings to create quality documents, tracking documents, enforcing training, etc. 

- We can scale with you as your company grows. 

ETQ Reliance vs MasterControl Quality Excellence

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons