12d Synergy vs OnBase

RATING:

4.3

(28)

12d Synergy has 28 reviews and a rating of 4.29 / 5 stars vs OnBase which has 75 reviews and a rating of 4.29 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (28)
4.3 (75)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 5, 2023
May 1, 2024
Pros/Cons
  • Pros

  • The ability to check out files/folders and work off line is great for me when I need to work away from an internet connection.
  • Better management of our data. Team is more productive and efficient.
  • Cons

  • Correct implementation with over 100 users becomes difficult.
  • Even then, the updates almost never go straight forward. One personal thing I hate is that 12d Synergy always opens on the same screen/location and it doesn't set to the screen I close it on.
Read all user reviews
  • Pros

  • Integrates into our Allscripts system, excellent communication with technical lead for setup with in depth fault finding.
  • The main page of this software is build-able and can be used to keep track of employees progress.
  • Cons

  • I think that most tools used in medical settings tend to be somewhat complex to navigate around and this is no different.
  • The only issue I have with OnBase is a minor annoyance.
Read all user reviews
Pricing Range
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$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos