Shift4Shop vs Sumo

RATING:

4.2

(129)

Shift4Shop has 129 reviews and a rating of 4.15 / 5 stars vs Sumo which has 66 reviews and a rating of 4.18 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (129)
4.2 (66)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
July 10, 2023
June 19, 2023
Pros/Cons
  • Pros

  • I had never heard of them but I'm glad I checked them out. They are located in the US, have great value for money and give control to build a great website.
  • The product is inexpensive and has a lot of canned features. For a company in need of an inexpensive solution, this is the one.
  • Cons

  • Occasionally the system can get very glitchy and mess up the final total cost of items purchased from the store. There seems to be a disconnect sometimes which can be very frustrating.
  • Horrible to customize design, features, functions of their CMS. Very little developers in the US can even help.
Read all user reviews
  • Pros

  • They come with very easy to use directions. It has a lot of features that costs money on other programs.
  • Ability to collect email address from user on exit. Discount Codes (ecommerce plan offers unique codes).
  • Cons

  • We went round and round with them for 4 months about an issue to later find that it was a bug on there end. Using the product is hard and the data you're provide on your popups is limited.
  • I hate that many times you have to re-login to sumo when it's connected through your website.
Read all user reviews
Pricing Range
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$
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$
$
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos