All MailTrack Reviews

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Allen

Hospital & Health Care, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2024

MailTrack Review: Quick and Easy Mail Tracker!

User Profile

Masturah

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

Solution for email tracking

I use it firstly as an additional for the email marketing tracker, but now it has been so critical to analyzed our email marketing planning.

PROS

MailTrack is really essential for me to track and monitor the email that are sent out. The report is quite extensive, as it will show how many of the email are opened by the recipient, how long the email are opened and if the email are opened more than one time. We can use this data to altering our marketing campaign effectively.

CONS

MailTrack is quite expensive, but all the feature and the tools is very helpful and perform better than the competitors. I would like to see more price scheme that can cater all the user need, especially for the monthly emails that will be monitored and price decrease for some of the plan.

Anonymous

5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

MailTrack is a Low-Overhead, Complete Mail-tracking Solution

My overall experience with MailTrack has been quite positive. It has allowed me to reach a greater level of engagement with my targeted emails than I ever have before.

PROS

I have run numerous email promotional campaigns for product launches (music, books) over the years and MailTrack is by far the simplest mail tracker I've used. It used to be that I'd send out emails wondering if they were ever getting opened, but MailTrack alleviates that concern. I now know when my emails are opened and links are clicked. This allows me to follow up accordingly to achieve even greater response to my campaigns. Moreover, MailTrack features an easy Gmail integration plugin that enables easy monitoring from within my mail client of choice. I did pay to upgrade to the premium version in order to remove the "sent by MailTrack" branding that would otherwise appear.

CONS

The only issue I've encountered with MailTrack (aside from the easily resolved need to turn off the "sent by MailTrack" branding) comes when I send email to certain domains. I've found that institutional/organizational email addresses are much more likely to alert users to the fact that their emails are being tracked, but I imagine this is the case with all image-based mail trackers. Further, some of those mail servers forward and display emails to end users in a way that makes it appear as if an email has been opened far more times than it ever actually is (one particular email registered over 100 opens without a response). These complaints are fairly minor though--MailTrack largely functions as advertised.

Reasons for switching to MailTrack

I switched to MailTrack because HubSpot became cumbersome and expensive.

Kim

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2021

Started off Good... No crap and costly

I really liked it to start with but recent glitches and cost increases has made it not worth the money I have already paid to have the PRO option. Not happy.

PROS

Seeing when an when and email has been opened.

CONS

It often glitches and send 20 email notifications that an email has been opened at one time. I have paid for PRO, initially I could send emails as a campaign (only yesterday I sent one), now I have to upgrade and pay another $63US to us the campaign option. Ridiculous after having it for a year.

Kim

Law Practice, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2022

Satisfactory but simple product

My overall experience has been pleasant and satisfactory. Mailtrack is a great (but simple) tool for email tracking. It has helped with our email communication and it has been a reliable product. It has a free version and affordable paid version. As a law firm, sometimes we just need to know if a person has opened any of our emails at all and Mailtrack has served that purpose quite well. We don't necessarily need the extras but they're still nice to have.

PROS

Price is always high on my list, mailtrack has a free version and the paid version is reasonable! I love that Mailtrack is easy to use even for beginner or intermediate experience levels. I like the notifications and reporting, it helps us understand how recieptients engage with our email marketing, newsletter, events, or even just typical emails. Mailtrack has been rather dependable and I have not experienced any technical issues or malfunctions which is great! Mailtrack has been helpful with our email communication all around and especially anything marketing related.

CONS

I do not like the limited amount of templates and customization. I do not like the lack of available features. Mailtrack does not notify you when an email has been forwarded and it does not include extra data like how many times an email was opened. Another issue is that it only works with Gmail and it isn't necessarily mobile friendly.

Reason for choosing MailTrack

Mailtrack is free and has an excellent reputation!

Reasons for switching to MailTrack

Mailchimp was not compatible with our current business software.

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Nurul Aishah

Verified reviewer

Financial Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2021

MailTrack all my email status

PROS

I like all of the reports provided by this program once my emails have been sent. It assists me in keeping track of the status of emails, such as whether or not the receiver has opened them and how long they have been open. All of these cues will help us craft an effective follow-up email. To keep an eye on my email within my favorite email client, MailTrack provides an easy Gmail connector plugin.

CONS

One of the things I detest about this program is that it does not provide complete anonymity while sending the email. It will be visible in the email footnote that the email was sent using MailTracker. It would leave a negative impression on the receiver, and I would delete it totally if I were able to. For a basic program like this, the premium package is rather pricey.

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Anuj

Verified reviewer

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

MailTrack FTW!

Overall experience has been wonderful and it's easily my go-to email tracking application. I've tried others but this one is the smoothest & easiest to use.

PROS

Best thing about MailTrack is that not only does it automatically let you know once someone opens an email you've sent to them, it gives you a daily update on how many emails you sent, how many have been opened, who hasn't open an email yet, etc. It's done wonders for my business knowing if someone received my message.

CONS

The only thing I don't like about MailTrack is that it includes itself in your signature when you send emails. However, you can get rid of that by using the paid version. I guess it's not a bad trade off considering all of the benefits I'm receiving for free!

Atif

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Email tracking is possible now with MailTrack

PROS

As a teacher, I have to sent so many mails per day. I had to make sure that all mails are reaching toward the person. MailTrack help me a lot in that case by helping me tracking that the mail is opened or not.

CONS

I didn't like their pricing. This should be decrease I think. But in somepoint, it may sound okay for the normal people outside my country as I am living in a financially bounded country.

Safa

Education Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2023

Email tracking is so much easy and useful

I benefit from this tool. So I will recommend it to everyone.

PROS

As a teacher, I have to send 10+ emails per day. Tracking them all together is not easy for me. But MailTrack made it easy for me to track the mail. I can get to know if someone opens my mail. So, it's so helpful.

CONS

I like almost everything, but setting up this software for every email is redundant to me. So, there should be one setting for all my logged-in emails.

User Profile

Constantin

Verified reviewer

Computer Software, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2023

MailTrack_Review

PROS

This software seems innocent but is top in the field. It is very good when you try to track an email. One ont the features I like more is the Real time notification and analytics. When you have a website and you need a top email manager, here is the best choice you can make

CONS

The powerfulness of this app can somehow privacy and user consent for email tracking. There is also a great limitation for the free version

User Profile

Steven

Verified reviewer

Electrical/Electronic Manufacturing, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2024

MailTrack to track your email status

PROS

It will show how many times the emails have been viewed, and the last seen time.

CONS

For the full read report & more, needs an operation to click to upgrade or login, which is a paid service.

Navneet

Internet, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2017

It's a great tool to used in your Gmail account and keep track of your emails. It's a great product.

The one which I mentioned in my Pros section.

PROS

Keeping track of mail Integrate within Gmail and new mail automatically Ease of checking Usability

CONS

I have already mentioned this to them - It is not integrated with Outlook. For professional it is of no use until and unless you expand product platform usability. - You don't get to see who has read your e-mail, particularly when there is more than one person mark in the email. The only possible way to do is to refer it to them about mail-track. But sometimes I don't want to reveal and say, "Buddy, I am tracking my email". To over come this, you just have to write a script where whoever opens the mail, their initials get recorded and the user can easily notify who has read your email and at what time. - Many times, bugs in the system recorded, where when I open the sent email, I get notified saying someone has opened the email. This creates confusion when I look at the history of opening the email. - It should also start giving tracking of the content link in the mail. This feature is majorly required by publisher and networks where they do email marketing to their potential customer. In order to find the bug into the database and find out who has opened the email and took necessary action. This would be a great feature to be added in order to monetize brands email marketing campaign.

Sheila

Writing and Editing, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2020

Great for keeping track of who read your emails or not!

I highly recommend mailtrack for its price and features...it's one of the best I've seen out there and I'll keep using it for years!

PROS

I snagged a great deal at a low cost for each year to keep track each one of my emails to make sure I can tell if my intended recipients have read my emails or not. It also "boomerangs" back to you to let you know that this person hasn't read your emails yet and that I should follow up. Really useful feature and I highly recommend mailtrack!

CONS

I don't like how I can't send emails on my Gmail app in my iPhone with the Mailtracker feature. The only way to do it is on your desktop. Despite that, you still can see single or double checkmark in your iOS Gmail app which is pretty clever. My wishlist for Mailtrack is to let me send emails in my Gmail iOS app with the Mailtracker feature!

Ed

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

Use it every day to track important emails. Real-time alerts are very useful.

Knowing my emails are opened is very useful. Real-time alerts allow me to be ready for a phone call or email reply. It's particularly nice when an old email is reopened and I can anticipate a repeat inquiry.

PROS

Easy to install and use. I have a "pro" subscription but like the free option for personal accounts I rarely use (so I'm not concerned about the "Sent with Mailtrack" message). The "coming soon" for Android would be great, and their new $2.50 a month "Basic" subscription might be a good value for those rarely used accounts (I'm thinking about it).

CONS

It would be nice to have delayed sending, which some other similar products have (Boomerang, Bananatag) and the ability to track two accounts (personal, business) without needing 2 subscriptions. But I get the latter might not fit their business model.

Alexandros

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed July 2021

Track your mails and stop guessing if someone has read the or not

Overall, for my use case it has helped me a lot to better keep track of the progress of our emails.

PROS

We started using MailTrack to better track our emails to potential sponsors and partners. You can easily see when someone opens your mails as well as if it has been seen multiple times in a short amount of time and when someone re-opens it after a long time.

CONS

Most of the things I don't like are the limitations of the free edition. Mail size limit, watermark I need to remove every time, on multiple recipients, it does not show when each one opens the mail.

User Profile

Angel

Verified reviewer

E-Learning, 5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Great email tracking service, would recommend!

Very accurate and reliable email tracking!

PROS

Mailtrack provides very reliable email tracking! It sends you a notification when your email has been read and it keeps track of how many times the email is being opened and read. It also notifies you if the email hasn't been read in 24hrs, 48 hrs, or 72 hrs. It is relieving to know that the email you sent has been read so mailtrack is very useful in that sense. Mailtrack works very well with google and is relatively easy to install. All I need to do is choose the extension, download it and apply it. Relatively easy to learn the features and to use it. The free version lacks some features but since it is free, the quality and service is very very good!

CONS

The free version of Mailtrack includes a watermark so the person reading the email would know that the email is being tracked. I would prefer if Mailtrack doesn't so directly tell the reader that the email is being tracked. There can be occasional glitches where the email tracking isn't very accurate but this has rarely happened and doesn't affect my overall opinion of Mailtrack - its great!!!!

Kamil

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

You like track work of other people and attitude to you? That's something for you

It's one my first moves to instal this plug-in when I install google chrome on new device. General must have in my workshop of browsers tools

PROS

Of course, the browser goal of this software, if your e-mail was open. It's install if you're a seller, you can check if your email was installed, how many times and by who. You can use it in your sells strategy, its great and powerful tool.

CONS

advertisements, this tool is for free and I can understand this strategy of showing so many Ads, If you want to install this software without AD's you need to pay and they're gonna be gone. But is soo browser. Like install $ give you the freedom

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed February 2020

Indispensable part of business

It helps us track the emails we send on a day to day basis. We send dozens of emails and we need to know whether our recipient have actually been reading our mails or not. Mailtrack is a must!

PROS

An important tool if you are a marketer. It helps you with insights on the delivery and the opens. You can tell if a person has in fact read your email and if a person is digging up past emails. Really like the tool a lot. Mailtrack is an integral part of my day to day affair. I can't do without it at all.

CONS

You can actually bypass it if you mark an email as read and open it later in the future. Not sure that was a one time thing or an actual bug.

User Profile

Jerom

Verified reviewer

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Best Email Tracker

From the day I started using this app, I really enjoyed thier service. It gives notification when recipient open the recived email. So it is easy to track the eamil using this service.

PROS

No need addtional knowledge to use this service. Very helpfull when sending the email. It will give the delivery and read notifications.

CONS

No issues at all until today while using this service in gmail. This service is working perfectly nice wna well.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed October 2022

If you are using to send important mails, you must have it

PROS

Is very easy to install and customers do not see it. Furthermore, you get a report every day about the emails sent the day before and if users open it more times you get notified.

CONS

While sending a group of emails, with the free version, you get a general notification and not for each mail contact

Michael

Human Resources, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Worth every penny

Overall, I've had a great experience with Mailtrack.

PROS

Mailtrack is extremely useful because it shows you when an email is opened. It's technology is so good, that if you open an email you sent on your end it WILL NOT show as opened. It only shows as "opened" if the recipient opens the email. Most mail merge software will show an email as "opened" if you by accidentally open the email you sent.

CONS

I have no dislikes about this product thus far.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2018

Track your Gmails

In the business world, it is very important to know if your emails delivered to its addresses. when you use MailTrack you don't need to call your recipients to ask if your email delivered.

PROS

Even its free version you can track your emails in Gmail if they opened or not.

CONS

When you send email more than one recipient, you cannot track recipients who do not use the MailTrack.

User Profile

Jonathan

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed April 2021

Mailtrack review

I like it and I find it helpful because it is important to know that your email has been read.

PROS

The software is easy to use and also it is easy to deploy. It does not require much to get it working.

CONS

When you send an email to a number of recipients, you will not be able to see who would have opened the email.

Anonymous

5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed August 2019

Blue Ticks for Email!

It has helped me to give more thoughtful replies to the emails

PROS

Helps me keep track of when my mail has been read/received or not. I can use this very important insight to write follow up mails or decide how to proceed according to the time when the mail was read. Especially helpful when sending out the invitations

CONS

It appends the "Sent using MailTrack" in the free version, this informs the receiver that it is tracked.. but it can be removed in the premium version.

Anna

Human Resources, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Simple and efficient way of tracking emails

PROS

MailTrack is a very straightforward software that helps me keep track of my outgoing emails to make sure they were received and read. It's most useful when it comes to tracking very important emails that require a response, so that it allows me to send a follow-up message if I know the person opened it and never got back to me.

CONS

The set-up on the phone did not work as expected, which didn't allow a seamless transition between the software on the computer and in the app. Therefore it didn't allow me to reliably track my emails on the go as much as being on my computer at my desk.

Showing 1 - 25 of 218 Reviews