I use SendGrid for sending communication and marketing emails to thousands of customers every day. Sending close to 100,000 emails per month and the quality of service is quite good. Must say I am happy to use SendGrid.

The best thing about using the SendGrid Email API was the performance measured in terms of email deliverability and server uptime. The dashboard provides good insights with respect to number of emails sent, delivered and opened. Thus helps a great deal in improving marketing campaigns. From the deployment point of view, the integration of SendGrid with the existing email service was quite easy and can be completed easily without great efforts.

As far as technical aspects are concerned, there is nothing which I don't like. On the pricing front, would like to add my views. Currently, the pricing plans are available as Free (100 emails per day), Essentials and Pro. The Essentials plan starts from 14.95$ per month for upto 40,000 emails a month and the Pro starts at 89.95$ per month. These plans are good for small and medium size websites. Would be good to see if a new Basic plan is introduced for a low starting price of 4.95$ per month and offering upto 10,000 emails a month. Such a plan would be highly suitable for extra small website applications who have a limited customer base.

My overall experience with SendGrid has been positive. I appreciate its reliability, detailed analytics, and user-friendly interface. My only concerns are with pricing scalability and occasional customer support challenges, but the platform consistently delivers effective and impactful email campaigns.

SendGrids high deliverability rates, solid tracking metrics and easy to use interface make it a very attractive offering in a competitive space.

The pricing structure mean that scalability can be a concern, there are some sudden jumps in pricing. The step from 200k to 250k emails a month takes you from $89.95/mo to $249/mo which is a suddenly 3x cost increase, with similar 2x increases at the next intervals. Having unit-based pricing would be less stressful than suddenly crossing a threshold.

I really enjoy having Sendgrid in my toolbox of things to enhance my business

Send has been an asset in my business to help me get better email deliverability in my marketing campaigns

For me, it took a few minutes to get it going in the way I use it, but wasnt too difficult

What a horrible experience. After signing up as a new business customer as part of a new marketing strategy my business implemented, SendGrid immediately suspended my account for no reason (after taking my personal information), and an agent then proceeded to tell me some magical 'vetting' system determined I wasn't eligible to use their service.After asking how an earth they could 'vet' me considering they haven't even obtained anything about my business they proceeded to tell me they can't tell me why and that their decision was final.Appalling service, I genuinely have no idea how these people even have customers to begin with if one can't even sign up....

Absolutely nothing, couldn't even sign up...

Everything, because they discriminate on who signs up to them, and give no explanation for suspending your account after taking your personal information.

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all. Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply. Not only I could not send emails, I cant access my account, neither I can cancel. I had ti sign up with Amazon SES, and now my life is great! Terrible support, the worst so far, cant even cancel and get a refund =/

Free trial easy api integration cheap and good user interface

terrible support expensive hard to talk to someone

I like that it comes with email security features It makes customer engagement easy Email marketing and tracking is easy too It makes the best email marketing solution for business.

SendGrid has met business needs. No dislikes.

In addition to having their emails filtered as spam, sales representatives were unable to monitor their recipients' actions when sending them via their email client. Our problem was fixed via Sendgrid's email API.

Integrating with the email API is a breeze. When compared to other mass email service providers, we have seen that SendGrid consistently produces the highest interaction rates. The ability to automatically retry sent emails is a good bonus.

There is no consistency in the percentages of emails opened or clicked. There is currently no mechanism to block measurements that originate from email service provider bots.

My email deliverability and response rates have drastically improved due to customers receiving my transactional emails.

Integration is dead easy and the free tiers are fantastic for small businesses and to try out the software.The Marketing Campain feature is great.Documentation is comprehensive as well. The real time analytics and reporting is fantastic.

Payment issues and customer service response times are a bit of an issue.

Has high potential, very secure with 2FA, limit the amount of templates you can have in each account and overall ok

Easy to use API, advanced features, relatively friendly and very secure with 2FA foreced on you and every user in the system

Customer support can improve significantly (didn’t reply to my ticket for more than 2 months, I had to approach the sales department for making sure my ticket is reviewed)

It was a good experience, Sendgrid is Easy to use and user-friendly, and you can work with the free plan after that you scale your business

they give you a free trial with 100 emails/day forever.delivery optimization toolsVarious email templates

-not good at reporting and analyticsthere is no Ai tool to help you with Campaignsa lot of pricing plans

Best tool to send emails and also keep track of them

So far no cons. Its very easy to use and maintain.

All in all, a really easy tool for weekly or monthly email marketing. Thanks to the lists, messages can be targeted to different user groups.

A straightforward and convenient tool for email marketing. In the preview phase, you can see how the email looks on different devices. That is very useful.

The platform's email editing tools are too simple. If you want finer and more elegant features, you should code them, depending on which feature you want.

After connecting SendGrid to my WordPress installation the notification emails for my web forms send without any issue.

Getting the "From" domain verified can be challenging sometimes. The process isn't as simple as it could be.

It still meets our needs at a great price!

It is a great all in one tool for sending emails in bulk

The dedicated IP address is only available on the Silver or higher tied

Sendgrid handles all my mailing campaigns and I have stuck with it from day one to date. I like the email deliverability and tracking metrics offered by SendGrid and will stick with it for the foreseeable future as everything works smoothly.

It was very easy to integrate with my existing stack. SendGrid has really worked hard to make sure it's easy to use their software with other services out there. Most website builders by default ask you to integrate Sendgrid as your emailing service, and that was the case with my website builder. It was really easy for me to get started as all I had to do was add an API key in a provided input field. SendGrid did all the heavy lifting and I did not have to do any coding or even go through the API documentation(which by the way is very comprehensive ). You fill that that is the case in so many services that integrate with SendGrid, integration is light-work.

It is a little expensive, especially when sending a tonne of emails out and having a lot of contacts. Your email totals low-key add up when you have multiple drip campaigns and transactional emails set up. If you have a small budget it's really difficult to get measurable success on SendGrid as I found out when I just started while having a very low budget. The best way to get the best out of SendGrid is with a substantial budget, and that's a bummer when starting out.

Easy to set up, secure and verbose logging and reporting make this an easy choice for SaaS email relaying. While there is a marketing portion to this application, we don't use it so I can't speak of it.

I don't think the email API service has ever had a technical downtime where it doesn't work in the many years we have used it. The API itself is very easy to use and use the least privileges. Integrating the API into your SEIM or reporting platform (Power Bi for example) is also really easy to do and gives verbose information.

Email reputation can be a concern in ensuring your emails are delivered externally unless you want to pay extra, otherwise, the lower tiers are fine and still have decent deliverability %'s, typically above 95%'s.

The developers started using Sendgrid to confirm that the emails provided on the portals we created were valid ones. Later on, our marketing team also started to use Sendgrid to blast emails and follow up on how our users interacted with the content we sent. We used to work on another software but we didn't use it's full package and we found it too expensive. So, we ended up switching to Sendgrid and it's doing a good job so far.

Not the easiest software to use to be honest. The visual of it is just too much information dispayed directly, can be very confusing at first.

It is fine--we continue to use it and at the end of the day the emails get delivered. It is just not super practical or intuitive. To get the full benefits I had to get a professional guy who knows HTML to help me to design and send the emails (and I am very savvy with technology).

This software has better features than competitors and email campaigns seem to reach out to more people. the templates provided are useful.

The Challenge with this app is that every little improvement that you want to make to your process is going to cost you more money. So although it starts being cheaper than competitors, by the time you add the reporting, stats, more emails you end up paying the same or more. Unless you pay extra you will not see the results of your email campaign, that is a big con, and you don't realize this until you have imported thousands of people and have invested a lot of hours creating your lists. Since you get a lot of free features when you first sign-in "as a trial period" by the time they remove them you are all in!

Sendgrid helped us effectively manage our cold email outreach, supplying data in a very clear way for easy understanding. Sendgrid ensured we had an IP address and got our emails always delivered.

The most impactful feature of SendGrid for our business is data analysis of using both numbers and graphs to paint a very clear picture of the project performance. It is a very powerful tool we use for sending and managing emails campaigns, especially for cold email for marketing.

The most challenging part of using Sendgrid for us was the integration and setup process but the customer support and YouTube videos were very helpful.

I have had many frustrating experiences working with this platform and spent more time using this then I would like to. I would likely not recommend this in comparison to other similar platforms like mailchimp.

The site is pretty straight forward and easy to navigate.

There are a lot of technical kinks that need to be worked out. Simple things like copy and paste, moving items around, etc. often do not work and will kick me out of the program. This often does not save my work even though it 'automatically' saves. Also, minor changes to specs often messes up the entire layout, causing me to have to start over. It would also be nice if you had the option to view emails from a browser, as we use this site for a newsletter and having the option to download this/upload a link to a website would be helpful.

Excellent

We use sendgrid for our enterprise application for all purpose ranging from notification, verification and transactional information. We switched from a competitor that was burning our pockets and had a lot of issues. the pricing was a balance between our budger and our requirements and send grid just fit into the grid for us

No complaints. However the suggestion to the manufacturers would be to improvise the documentation for this product to provide more use case specific guidance to help users

The most significant benefit my team has gained from Sendgrid is the assurance that our transactional emails and newsletters are delivered directly to our subscribers' inboxes, rather than being filtered out as spam.

I absolutely love using Sendgrid for our email marketing needs. Its intuitive and user-friendly interface makes creating and sending professional-looking emails a breeze. The email list segmentation feature, which allows us to trigger email engagement based on user behavior within our app, has had a significant impact on our overall sales conversion workflow. Additionally, Sendgrid's reporting and analytics tools have been invaluable in measuring and identifying the strengths and weaknesses of our email campaigns through real-time data metrics. Overall, Sendgrid has been a game-changer for our email marketing efforts.

Twilio's email builder is restrictive when it comes to available design options and flexibility. One area for improvement is its drag-and-drop editor, which could benefit from more advanced customization options, such as the ability to add custom HTML or CSS for greater design flexibility.

We use Sendgrid for email automation of our saas product. We plan emails from Sendgrid that will facilitate the journey of our customers in many different scenarios. Since it is very easy to use, we can quickly create templates specific to our company. Also, the email delivery speed is very good and this is very important for us.

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Transactional email

Sendgrid is ready for your scale. From the smallest Saas apps to the largest enterprises, Sendgrid was built with scale in mind. It handles transactional emails very well, and is relatively simple to integrate into your codebase or product workflow. Templates come out of the box, but some coding knowledge is needed to style transactional emails. All templates can be easily versioned. Concerns on security and blacklisting are limited. As long as you follow their recommendations, Sendgrid will deliver your email. Pricing is very fair and generous. In years of use, I've never gone over a plan limit.

Functionality can be limited in interesting ways depending on your plan. On the most basic paid plans, several code features are just missing. Reporting is the most glaring issue, with basic reporting showing only a rolling group of recently sent emails. Without a deeper dive into your logs, you may miss issues. Transactional emails also lack some features that seem required, like weblinks for email and easy native unsubscribe. There are workarounds for both, but not without challenges. Version tracking for templates is also completely missing, unless you use new versions for each edit you make.