All EFACS E/8 Reviews
1-14 of 14 Reviews
Sort by
Adam
Verified reviewer
Furniture, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2020
Excellent ERP Partner
The main factors in our decision to implement Efacs E/8 ERP were the reliability, flexibility, and ability to handle multi-company setups out of the box. We have been using the software for over 10 years now and the decision to implement Efacs is not one that we regret.
CONSWhile almost anything is possible, it can take a while to understand the software well enough to customise it yourself. However the team are very helpful via the support desk and can normally point you in the right direction.
Reasons for switching to EFACS E/8
Previous ERP was too inflexible and failed to deliver on promises made when sold to us.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Strong ERP solution for Manufacturing SMEs
We've been working with EFACS E/8 for 15 years, and this software is now the central core of our business processes. Support is responsive, and the implementation team understand manufacturing processes, and have wide experience, so can develop effective tailored solutions. The product continues to develop and evolve with new functionality and improvements.
PROSComprehensive solution - covers 90% of business functions off the shelf. Therefore we can run the entire business on a single package, with no transfers of data between systems, no duplication, and users only need training and experience on one platform to cover a wide range of business functions. Adaptable and accessible if you need to tailor some elements to your individual business. Browser based, so easy for users to pick up, and can be used on a wide range of hardware.
CONSAs it is a very comprehensive package, it can be cumbersome if you are only trying to use small elements of the system.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2018
Very poor
A painful experience from start to finish - we would not have chosen EFACS had we known the difficulties up front.
PROSMRP eventually was an improvement on our previous solution.
CONSVastly oversold, we ended up developing many features that we had been led to believe were out of the box. Customisation was very difficult, requiring seldom-available consultants to spend 100s of pounds a day to set up. If we requested a feature they just did it blindly, rather than advising the best way to accomplish it based on their experience, which meant that time and money was greatly wasted reaching a workable solution. Resolving even basic issues could take months. Speaking with one consultant could lead to a vastly different answer than another so there was little consistency. We had to refuse to have two consultants back as their work and attitude was so poor. CRM is very basic. Very clunky to get around.
Vendor Response
I am sorry to hear about your poor experience, and regret that in this instance we fell short of our standards of customer service. In our 33 year history, we have implemented hundreds of business systems both in the UK and around the world, and we pride ourselves on the number of successful implementations and high quality customer service that we offer. We do not know which company you are from, but please contact either your Account Manager or our Customer Services Manager so that we can resolve your concerns.
Replied December 2018
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
It does what is says on the tin
Having work for the last 18 years with EFACS in 5 companies covering varying industrial sectors, I have found that it always offers the business great benefits, with an easy to use interface. Controlling all areas of the business with ease.
PROSInterface - intuitive and easy to use/navigate. Programmability - very easy to add extra functionality to the system, from simple extra columns on screen to complex business logic.
CONSCan be problematic being tied to only Windows IE for some users who are used to other applications.
Vendor Response
Exel appreciate your positive review. You'll be glad to hear that with the latest version of EFACS E/8 - Released in June 2019 EFACS now includes multi-browser support, allowing you to choose your preferred browser to access EFACS E/8. Supported browsers include: Google Chrome, Microsoft Edge, Microsoft IE, Opera and Safara.
Replied June 2019
Laura
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Very good customer experience
EFACS8 has been a very good fit for our business, providing us with the platform to bespoke the system to our companies specific needs.
PROSThe system is very user-friendly and easy to navigate around. Customer support is exceptional and always answer queries in a timely fashion. The freedom to bespoke the system is also a big positive as if there is not something in the system that works for your business you can adapt it to suit. The fact that you can link the system with the Microsoft Power Platform is a brilliant function as you can build your own apps and power bi reporting.
CONSThe developer screens take a little getting used to, however, once you are of-fay with them they become a lot easier to use.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
Clunky and incomprehensible.
If I could replace it I would. Designing a bespoke system from the ground up would be cheaper, easier and more cost effective in the long term. Heavily bespoking Efacs is a costly mistake.
PROSIt has no redeeming features. I honestly can't think of anything good to say about it.
CONSIt's virtually unsupported, documentation is poor, it's buggy, slow, very difficult to customise, the architecture is poor and bloated, debugging and coding is slow and cumbersome, navigation is difficult. Tiresome to work with.
Malcolm
Verified reviewer
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Excellent ERP System
Covers all our business system needs. Most recently, "Making Tax Digital". Couple of years ago, moved all of our Quality Assurance requirements into the ready-made module on EFACS
PROSEasy to use Live development Easy to extend functionality Built-in and open source report writers
CONSLimited to IE Need to limit JAVA updates
Vendor Response
Exel appreciate your positive review. You'll be glad to hear that with the latest version of EFACS E/8 - Released in June 2019 EFACS now includes multi-browser support, allowing you to choose your preferred browser to access EFACS E/8. Supported browsers include: Google Chrome, Microsoft Edge, Microsoft IE, Opera and Safara.
Replied June 2019
Nathan
Aviation & Aerospace, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2016
Fantstic Fuctionality with an easy to use inteface
I have used EFACS for over 10 years now in 3 companies and have always found it packs great functionality with an easy to use interface, incorporating many features not found in far more expensive systems.
PROSInterface Feature Ease of Use
CONSLimited to Window IE Uses JAVA
Vendor Response
Exel appreciate your positive review. You'll be glad to hear that with the latest version of EFACS E/8 - Released in June 2019 EFACS now includes multi-browser support, allowing you to choose your preferred browser to access EFACS E/8. Supported browsers include: Google Chrome, Microsoft Edge, Microsoft IE, Opera and Safara.
Replied June 2019
Paul
Plastics, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Good bit of Software
Easily find job cards to print ready for production on our injection moulding machines .
CONSNot so easy to change incorrect data so could be better
steven
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Sd exel review
Very professional and friendly staff
PROSEase of use and flexibility in managing bespoke functionality
CONSSome limited functionality around kit issue
Antony
Furniture, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Feedback on EFACS
We have been using EFACS through many releases for over 22 years. The two main reasons we use EFACS, is the flexibility we have with modifying the standard programs to suit our ever changing business requirements, and the total professionalism at any touch point of their business to provide support and advice in abundance.
CONSMinor one - It takes a little while to get your head around the modifying of programs, but they have a solid group of consultants to provide training and support. We basically plug into these guys to show us the first time, and then replicate after that.
Ryan
Warehousing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Great Piece of Software!
Easy to use for every day check up on stock
CONSNot so easy to change details of running jobs
Scott
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
EFACS Functionality
Good
PROSIntuitive to use. Very flexible and customisable Workflow toolset enables plenty of automation and control
CONSMR33 and below requires IE. Recent builds have rectified this
Juan Carlos
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed November 2023
Administrative on one hand
I really like how this program completes what we need in just one thing
CONSthe unification with excel, and the versatility of it use