All BetterUnite Reviews
1-17 of 17 Reviews
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Mary
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
BetterUnite is the platform I've been searching for.
No-cost donor management, fundraising platform, easy connection to payments and mailchimp.
PROSAs a marketing consultant for nonprofits, I have spent many hours searching for a platform that will provide a robust donor CRM and also connect with fundraising and events. BetterUnite does all of that and more - at no cost to the organization!
CONSEverything that I've thought that could be made better, I've contacted the Better Unite team and they've adjusted the platform or walked me through some alternate options - no complaints here!
Vendor Response
Thank you for the review, Mary! We appreciate your feedback and truly enjoy working with you to make the platform everything that you and Unite Life needs to suceed at fundraising.
Replied May 2018
Leslie
Fund-Raising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2023
So glad we went with BetterUnite!
We love BetterUnite. The entire team has been amazing to work with and the annual subscription rate is affordable for our non-profit.
PROSThe BetterUnite Team is very responsive and will work very hard to ensure we have everything we need to be successful. Their training is on point and is included in the package - not charged extra like other fundraising platforms.
CONSI would like reporting to be more robust and have filters that will enable us to segment according to event, or according to fund. This is a work in progress.
Reason for choosing BetterUnite
Auction Tracker doesn't have the ability to create our custom event webpage. While it's a good auction management tool, it's not as robust as BetterUnite. It's also super expensive!
Reasons for switching to BetterUnite
BetterUnite includes events management.
Vendor Response
Hi, Leslie - thank you so much for taking the time to write a review! You're right - we are working on the reporting modules and have just released the Custom Report Builder. Let us know what you think! Thank you for ALL that you do - we appreciate you!
Replied September 2023
Jamie
Non-Profit Organization Management, 2-10 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
We have used this software to run a crowdfunding campaign and fundraising event.
That it is free (we are a small nonprofit), has lots of functionality, and is easy to use. There have been a few hiccups or errors with the software but the IT team have been quick to reply and fix the issues.
CONSThat it automatically adds a donation to the platform upon checkout instead of allowing the donor to choose to donate. And you have to know to uncheck the donation, kind of misleading.
Vendor Response
Thank you for the review, Jamie! We love working with Austin Youth River Watch - you guys do incredible work.
Replied May 2018
Jennifer
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Excellent Fundraising Tool with AMAZING support team!
I LOVE that we have a dedicate representative that will help us when we have needs for our events. It is so wonderful to have the same person help us and help us grow our organization to serve the needs of our families.
CONSI would love to see a function where we can set up our branding in all areas of customization. This would be a great addition to an already wonderful product!
Reason for choosing BetterUnite
The flexible plan with no long-term commitment and the flexibility to offer our donors to cover fees, which is customizable with each event.
Vendor Response
Hi, Jennifer. Thank you so much for taking the time to provide a review! We truly appreciate it. Your mission is inspiring and heartfelt and we are honored to walk with you in the journey. Thank you for all that you do!
Replied September 2023
Robert
Non-Profit Organization Management, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Good platform for the less technical
We arrived at Better Unite after going through about four other platforms. I have five decades of IT experience and my professional opinion is that Better Unite was developed was designed by someone who understands the needs of a professional fundraiser. The other platforms we abandoned appear to have been developed by people that understood databases but not fundraising or the technical level of the people who would be using it.
PROSUser interface for this type of platform is the best I have tried. Because it requires less technical expertise to use more people can be involved lessening the workload on all. No regular/fixed platform fee, they only collect when you collect. The fundraiser templates look professional and require very little work to create. The fundraising templates can be modified to match our branding.
CONSI hate putting cons in here compared to how bad I consider their competition. Like all of these types of platforms they are trying to be a one size fits all so occasionally there are things I would like changed but realize they are not there to tailor their product to our specific wants.
Reason for choosing BetterUnite
Cost, ease of use
Reasons for switching to BetterUnite
Reduced fees, better user interface, event management
Vendor Response
Thanks for taking the time to submit a review, Robert. And please hit us up with the things you would like changed - there's nothing we can't adjust and sometimes we like suggestions so much that we implement them for everyone! Send to suggestions support@betterunite.com. Thanks again!
Replied September 2023
Faith
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Saint Louise House Review
My favorite thing about BetterUnite is their customer service! My account representative is always available to assist me with any issues I am facing and if she is not free at the moment she gets me in contact with another account representative that can help as soon as possible.
CONSThe only thing I struggle with in BetterUnite is the reports, but they are currently working on completely revamping their reporting. This is another thing I appreciate about BetterUnite, they are always improving and always receiving feedback and input from their clients.
Vendor Response
Thank you so much for taking the time to write a review, Faith! You also got it right - we have made many updates to our Reports and now have Custom Reporting ability. If you haven't taken a look at that, let us know and we'll provide an overview. Thank you for all that you do.
Replied September 2023
Susan Weems
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Customer Service of Selin Kurcan
A Excellent
PROSThis is my first time to be involved with BetterUnite. I honestly do not know what I would do without the support of [sensitive content hidden]. She is ALWAYS ready to help!! She is extremely prompt with her responses. She is professional, calm and always comes with a smile. When I have had a request, she has fulfilled it and answered my questions fully. She has never made me to feel like any question is stupid, and answers with a wonderful attitude the same question.
CONSAt this point, I can not think of anything.
Vendor Response
Thank you for taking the time to review BetterUnite, Susan. We LOVE our account director too :) Thank YOU as well for all that you do.
Replied September 2023
Mark
Architecture & Planning, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Joy Collaborative review
1) Ease and intuitive use. Our volunteers can hop in and get to work with very little training. 2) Depth of platform. BetterUnite "gets" nonprofits and we've watched as they have expanded the program to respond with tools that help nonprofits advance.3) Customer service. Excellent. 10,000 stars!
CONSNo critical comments. Nothing I can add here.
Reason for choosing BetterUnite
The program seemed accessible, integrated into our other programs, and was hyper client-centric. Low cost was perfect for a start-up nonprofit.
Vendor Response
Thank you for taking the time to provide your insight here, Mark! We appreciate your hard work and dedication.
Replied September 2023
Rosa
Non-Profit Organization Management, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Grateful for the support!!!
BetterUnite was really easy to set up with our BetterUnite rep Selin. She was very helpful in walking us through the platform assessing our needs and showing us all the functions BetterUnite has to offer. We had multiple meetings throughout our planning period that were focused on specific topics which was helpful to provide our deliverables and to stay on track.
PROSBetterUnite is pretty user-friendly. It was pretty accessible through the admin side and easy to update. The registration was easy and made check-in and guest participation easy for our guests.
CONSThe only pain point I can think of at the moment might be that the fair market value or tax language provided after registering an offline purchase is not customizable. There is a function to select payment types such as DAFs, which would be counted as non-tax-deductible, but in BetterUnite, the confirmation donors received included tax language, when it shouldn't have and I wasn't sure how to remove that.
Scott
Non-Profit Organization Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Works well for our events
We have been very pleased with the functionality and reliability of the service.
PROSMost features are very easy to use and are web based. This allows us to use mobile devices at the events and have full use of all features. Support is unbelievably good.
CONSThere are many ways to do things. For example, there are at least 5 different buttons, links and selectors to get to "manage event". Having consistency here would help casual users (like our volunteers) be more proficient.
Vendor Response
Hi, Scott. Thank you so much for your review! If your volunteers aren't yet using the check-in/event management app, available on the apple App Store, that's the most targeted way for volunteers to check people in and do the event management tasks. We would love to know more about how you think BetterUnite can be streamlined for your specific user experience as well - if you're open to a feedback session, please email support@betterunite.com. Thank you again! We appreciate all that you do.
Replied September 2023
Carol
Music, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best Customer Support EVER!
I work for a nonprofit and we used BetterUnite for a silent auction. I have zero experience setting up silent auctions but was asked to set one up for a music festival that was happening over Labor Day weekend. I have a friend who has used BetterUnite give me a very brief overview of how to add items to the auction but that was really it. He gave me a contact to call at BetterUnite in case I had further questions (boy did I!!).Fast forward to the Friday before a major US holiday (and the day the auction was set to go live). People were frantically texting me asking me for a link to the auction or a QR code they could use and I had NO IDEA how to get that info. I called the contact at BetterUnite that my friend gave me, [sensitive content hidden]. At the time, I had no idea [sensitive content hidden] is the [sensitive content hidden] of the company. I left a voice mail early in the afternoon (again on the Friday before a major US holiday) and [sensitive content hidden] called me back within an hour. I told her my situation and she very patiently walked me through the steps to get our account completely set up and helped me get our auction live. Without [sensitive content hidden] help, this most certainly would not have happened. And we ended up raising about $1000 which for a very small nonprofit is a lot of money. Best customer support experience ever!
PROSI used the silent auction and adding items was super easy and very intuitive.
CONSI love everything about this company! Very user friendly and intuitive and there's great guidance all along the way for next steps. And the customer support is fantastic!
Vendor Response
We're so happy that you're so happy, Carol! Thank you for taking the time to write a review. We look forward to seeing you on BetterUnite again soon!
Replied September 2023
Lynne
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
BetterUnite has been a dream to work with!
Overall it's been a wonderful and easy experience. Being able to track guests, manage raffle and auction and accept donations in one place has made our event so efficient!
PROSThe ease of use of the site. Customer service has been very responsive and helpful.
CONSI had a little trouble customizing the design of the site.
Vendor Response
Thank you so much for your review, Lynne! We appreciate all that you do.
Replied September 2023
Major
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Incredible. I loved it.
It's usability and the look. Also that it's free is amazing. Setting up my campaign was really easy and it looked great without any effort on my part. Now I get updates as I raise money and it's exciting.
CONSNothing so far- I was up and running in under 20 minutes, including looking for images. I don't think I will need customer support, but as soon as I signed up I got an email from the BetterUnite team offering to help.
Rachel
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Excellent experience - highly recommend for nonprofits, especially in terms of donor maintenance
I like the contacts system, call lists, and grouping options. I really like the ability for donors and organizations to create their own campaigns and fundraisers.
CONSAs a new company, they are still working out kinks. I have had more than one issue importing contacts into my account.
Lisa
Media Production, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Highly recommend BetterUnite
The customer service is wonderful and the software is easy to maneuver around.
CONSI wish i can spend more time using it as every time i go back to it, I need to relearn, so not BU fault, more my own fault
Reason for choosing BetterUnite
The ease of use and cost
Reasons for switching to BetterUnite
NFG was way to expensive
Liza
Philanthropy, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Excellent platform
For the last ten years, I've been engaged in philanthropic endeavors through my foundation. Better Unite, a platform that streamlines charity efforts, empowers individuals to choose and direct their donations within the foundation effortlessly. Gratitude to the outstanding team at Better Unite, especially a remarkable member who patiently guided me in using the platform. It's the exceptional customer service that fosters loyalty and encourages promotion. Thrilled that this USA-based platform has expanded its presence to Australia.
PROSEase, customer service. Excellent value
CONSNothing. I can't fault the platform at all.
Beth
Religious Institutions, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
best customer service
It was a great experience and I will definitely use it again next year
PROS[sensitive content hidden] is the only reason I was able to use this product and she is 100% the reason I will use it again. As a volunteer, I needed something that was easy to use and quick. Although I needed help often (mainly because I was unsure of myself), she was willing to work with me regularly.
CONSI could not figure out how much money we were making DURING the auction.