All Bookwhen Reviews
1-25 of 176 Reviews
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James
Verified reviewer
Telecommunications
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Best point of sale for educational programs.
Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface
CONSFiltering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.
Vendor Response
Thanks for taking the time to provide your feedback, James! We agree that a proper interface for filtering on events would be a good addition. However, we think the ability to use Markdown to create very customisable options/layouts for filtering is a good substitute in the meantime. We appreciate some of this can feel a bit advanced, so if our help articles aren't enough then we're always here to help you with the code! Thanks very much for using the system :) Cheers, Bookwhen
Replied September 2018
Andrea
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great for a small business!
My overall experience is positive. Bookings have increased, admin time has decreased and the chat support provided by BookWhen has been quick to resolve issues.
PROSFor me the greatest advantage is that it has given me more time. Doing all the bookings myself and the emails back and forth and trying to workout payment methods was very time consuming. Now I receive fewer emails to respond to with most customers just booking on and choosing to pay online. I feel that bookings have also increased since having the BookWhen system.
CONSI'm not very good with using technology and it's taken me a bit of time to get my head around how to set up the BookWhen features and use them. I find that for me it's often a lot of trial and error. However, I do frequently go to the support section to read the articles which are most often quite helpful. I do wish that the forms section was more sophisticated. I tried using attachments for my forms - however customers rarely print them off and bring them to class. Paper forms is something I'd really like to get rid of.
Reason for choosing Bookwhen
Mindbody had more features than I needed and is expensive - seemed more suitable for larger business. I really liked the forms feature of Vagaro - and that nearly swayed me; but it also had a cost that I felt I couldn't justify for my very small business. Bookwhen covered everything I needed for my small business and at a reasonable cost.
Vendor Response
Hi Andrea, thank you so much for leaving us such an honest review! It's nice to learn you've got less admin and more bookings since using Bookwhen :-) We're sorry to hear it took you a while to get up to speed - do make the most of our support team, as we're always happy to help out! Regarding your forms, we'd love to chat further to see if it would be a possibility to recreate your form file as booking fields instead. Please do get in touch if this is still an issue. Best wishes, Jenny
Replied December 2019
kate
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2022
Bookwhen
Easy and quick to use, inexpensive. Looked nice
CONSNo monthly calendar view, long lists get too confusing for customers
Reasons for switching to Bookwhen
calendar view
Claire
Arts and Crafts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great functionality
I love how they have thought of everything I might need, and even included things that I didn't realise that I needed - like the waiting list with a time limit. I tried another booking site and it didn't have anything close to the functionality of Bookwhen. I soon learnt my way around and found it very easy to use and really could not be running my business without it now. It has taken away so much of my stress.
CONSI haven't found anything yet that I don't like.
Reasons for switching to Bookwhen
Calendly did not have the functionality I needed and even though lots of people were requesting they add new functionality, they simply weren't bothering.
Claire
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
EXCELLENT
The support I get from the customer services is second to none. I cannot fault them . They are here to help and support. I wish I had set up this online booking system sooner to assist me in my small business. It frees up time so I can get on lesson planning.
PROSIt ease for me to set up and for my clients to use. I have had all positive feedback from using this system
CONSI have nothing negative to say about this software
Reason for choosing Bookwhen
it look aesthetically pleasing on the eye for my customers and better value for money
Peter
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Product to Manage your Event
I am extremely happy with this product.The help desk are excellent and quick to respoind to my queries
PROSIt is so easy to use. i like the reporting and the way that i can easily edit my events
CONSThe customer wait list is not great.I can't run a report to show me who is waiting. I have to click on every booking to get customer details on the wait list
Reasons for switching to Bookwhen
it was cheaper and easier to use
Clare
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
A great little booking tool and all for free!
Helps us to stay organised when customers book in with us for webinars, consultations and online training sessions.
PROSIt has a simple interface where you can customise your event(s) and take multiple bookings or limit to just one booking per customer. We use it to allow customers to book in for online webinars, consultations and training sessions. We don't need to take any payment so I haven't used that part of the service. It must be simple to use, as I've never had to reach out to their support team or even online documentation - it's all pretty self explanatory once you've had a poke around to familiarise yourself first.
CONSIt used to look a little dated but they recently got everyone on the old version to update to the new version (still free - yay) and it looks better now. It would be nice if you could customise the public facing page a little more, but for a free package, I'm not complaining!
Vendor Response
Thanks for the review, Clare! Great that you're over on the new system now, hope you're enjoying it!
Replied March 2018
Angela
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Super easy to set up and use and my students find it easy too.
Reduced administration time, fewer cancellations
PROSThe software was really easy to set up and start using. The online help was superb and really quick. Since using the software I have saved a lot of time on administration, feel more organised and my students also like it and find it easy to use.
CONSI have been using the software for almost a year and cannot think of any cons apart from I had some trouble finding my fees charged by Stripe, but that was nothing to do with Bookwhen.
Vendor Response
Wow, this review made our day!! Thanks for the love, smiles all round at the office :) Glad to hear we've saved you lots of admin time. Thanks for using the system. If you ever have any questions about Stripe then I'd recommend getting in touch with their support. They're very helpful and responsive! Namaste, Bookwhen.
Replied September 2018
Elizabeth Anne
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Just what I needed for my jewellery classes
Easy to use for both administrators and customers. Really like that you can set up repeating events with ease. This software has made my bookings a breeze. Great customer service too.
CONSI don't think there's much I don't like about bookwhen. It ticks all the boxes for my business needs.
Vendor Response
Thanks for the great review Elizabeth Anne, and for being such a committed long term customer :) Here's to many more years of jewellery classes!
Replied September 2018
Amy
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Takes the stress out of managing bookings
Fantastic!
PROSEase of use and support when setting up.Quick response of support team to Amy queries
CONSNothing! So far I’ve been able to ask the team and find a solution to any queries I’ve had
Reason for choosing Bookwhen
Recommendation from a friend and mentor
Craig
Leisure, Travel & Tourism, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Tremendously flexible booking application
From the very beginning Bookwhen and it’s founders were very easy to communicate with and helped me understand how to interface easily between my web site, the application, and getting payment to my account, and providing a completely flexible data search system in order to find previous orders, edit events, and put together client mail lists. I still believe it is one of the best, and least costly booking system available.
PROSAlways allows me to set an ongoing schedule, but also gives me ability to change daily bookings on the fly from my mobile phone instantaneous if needed. I have been a Bookwhen user for over ten years and it has really helped me manage my client bookings seamlessly allowing me to focus on taking care of clients.
CONSI can’t of anything pg that I would change about Bookwhen.
Reason for choosing Bookwhen
I’ve noticed as a user that the interface on sites using other booking services is clunky, with delays between the booking, and payment processes. It also seems that they are not nearly as user friendly as the flexible features of Bookwhen allow. I also like that Bookwhen does not ask for a percentage per booking. It seems that this is the method most booking apps lean toward while not offering as many features as Bookwhen.
Christian
Banking, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Easy setup, reduces admin, excellent support.
Very good. The staff were fantastic, and their support articles were very well set up.
PROSWe used it to run training for hundreds of employees, and it made it much easier, as they could pick a time that suited them and also manage their booking (reschedule mostly) which lifted the burden of admin off ourselves. Also handy features like automatic reminder emails the day before training, and the ability to export the data gathered during booking (email addresses used for follow up material and surveys). The Bookwhen staff are also brilliant, they have always replied in a quick and friendly manner with relevant information. This gave me confidence when I was asked tough questions about data security etc, that they could provide the answers immediately and a link to the information on their website for senior stakeholders to read themselves. I would highly recommend this service to anyone, big or small.
CONSNothing, it is easy to use. I suppose there could be some limitations if you have very advanced requirements, but then you probably wouldn't be looking for a service like this.
Vendor Response
What an incredible review, thank you so much Christian! We really appreciate the detail you've gone into, as this will help lots of other businesses to choose the right product for them. Here's to many more years of working together, and to the success of your business! - Jenny
Replied July 2019
Rosalyn
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Simple scheduling software platform
Very satisfied and they are adding new features all the time
PROSSimply easy to set up and administrate and reliable with the Best Customer Service team who always assist with kind efficiency
CONSThe calendar displays day by day in a vertical scroll down format and a monthly view could be useful
Reason for choosing Bookwhen
It’s based in UK like my biz
Catherine
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Once you have learnt how to use it it is great
The capturing of data for enrolment means that parents do not have to write on the enrolment forms. We can easily see how many bookings we have and comunicate with them
CONSThe Waitlist function can't have an extra question the birth of your baby. We need this function to be able to see what other groups babies and their parents can join
Vendor Response
Hi Catherine, Thanks for taking the time to provide a review, we really appreciate it! Glad to hear that you are generally happy with Bookwhen. As I understand your point regarding the waiting list, you would like a qualification question so you can see if it is possible to book parents onto other events when their chosen one is not available? This is certainly something we could look into. We strive to continually innovate and introduce new features whenever we can so thanks again for your invaluable feedback!
Replied December 2018
Kelly
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Product!
We schedule all of our companies events through Bookwhen and are very pleased with this software. The software is fast, reliable and easy to use and customize. Plus, the prices are great!
PROSI like that Bookwhen is easy to use, allows for customization and is affordable.
CONSWe like just about everything about this software. The only thing we would change is allow for duplicate emails when registering guests.
Vendor Response
Hi Kelly, Thanks for taking the time to provide a review. Glad to hear that you are happy with Bookwhen! Thanks also for your comment regarding allowing duplicate emails when registering guests, I have passed this on to our development team for consideration. Your feedback is invaluable to improving Bookwhen so please do let me know if you think of anything else you would like to see.
Replied December 2018
Liz
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Love it
I absolutely adore this booking system. It is super easy to use and is great value for money. It is easy to set everything up and take payment online or cash payments. Groups of bookings is possible, continual bookings and course bookings are available.
CONSI would like to be able to see past bookings for longer periods of time. Being able to see bookings from a month ago would be fantastic and a way of printing out the booking sheet with contact details of my clients would be great too. I don't know if this is already an option and I just haven't found it yet.
Vendor Response
Hi Liz, Thanks very much for the love - much appreciated! I'm glad to say you can view bookings from the past and attendee sheets too - this has always been the case from day 1 with the system. You can consult our support library at support.bookwhen.com to find out more :) Thanks for using Bookwhen!
Replied September 2018
Renee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
It works perfect for my small business.
I like the ease of use for my side and the customers side as well. Also the charge for using the service is affordable.
CONSWish I could sell products on it. I would sell my artwork products. Once in awhile when a customer cancels a class it does not refund their money.
Vendor Response
Hi Renee, Thank you for taking the time to provide a review, we really appreciate it! Glad to hear that Bookwhen works well for you and your customers. You can refund your customers through your payment gateway (Stripe, Paypal, Worldpay) but unfortunately we cannot push this through for you. However, I have noted your comments on this and your wish to sell products through Bookwhen (if the products you sell are similar you could set up a separate ticket for them, but this wouldn't work for unique items). We are continually innovating and looking for the next feature to add so let me know if there is anything else you need.
Replied December 2018
Simon
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Simple, easy to manage & integrate into payments
It’s got better over the 12 years we’ve been using it. It’s great that we don’t have to run any software on our own systems.
PROSEasy to add new courses and see who is attending via the integration into our calendar. Love the integration with Stripe for payments.
CONSLike all software, I would like some additional features, the main one being split payments through Stripe via Klarna. The other is the ability to automatically send out a post course email.
Reason for choosing Bookwhen
Simple, good user interface which is customisable.
Vendor Response
Thanks so much for your review Simon! It's great to hear love the Stripe integration :-) Jen
Replied September 2020
Andrea
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Overall an excellent product, affordable option for small and tiny businesses
The cost: I teach CPR as a hobby and net profit is only a few hundred a year. Bookwhen has been an excellent low cost option that meets my needs well. My customers can pay online if they want, they can see my scheduled classes and the details and locations for those classes.
CONSJust minor things: There is a little bit of confusion when there is the option to pay at class - the checkmark to pay later is kind of buried for the user. Also, some of the more advanced scheduling could be a little smoother, but overall it's very good.
Vendor Response
Thanks for the review, Andrea! We'd like to think the 'pay later' option is as prominent as the online payment option when activated. You could maybe consider adding some more text to the offline payment instructions to make it clearer? We'd love to hear your feedback on the advanced scheduling too - we're always looking to optimise. Thanks for being such a committed Bookwhen customer! Here's to many more years of CPR training.
Replied September 2018
Hazel
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Works well, customers like to use it
It saved me time, it meant more reliable income for the business as people booked in advance, and over time gave me enough information about regular bookings to be able to give up my ‘day job’ and just teach pilates (using bookwhen as our booking software.)
PROSThe software works well for customers, they can book smoothly. It reduced the amount of time I spent on admin.
CONSThe one problem I had with the software (no class swaps) is now fixed. As an entry level software, I’d highly recommend bookwhen.
Lucie
Sports, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Fantastic Customer Service
The book when team are always on hand to offer fantastic help and customer service without making you feel inept! The 'new' version is very easy to use with a great looking customer interface. There are a couple of things that could be improved or added but the team are always welcome to feedback. Very happy and suits my small business perfectly!
PROSLovely interface, helpful staff and good value for money
CONSExporting lists to excel etc is untidy so end up having to do copy and paste which is dull and time consuming, hard to search back for particular customers e.g. by name.
Vendor Response
Hi Lucie, Thanks very much for your positive review :) To address your points: - We do have an attendee sheet function. I'm not sure if you're aware? This would save having to rely on booking exports from the system. - The homepage allows you to customise colour, header image, logo and add a title and text about your offering. You can also include business contact details in the footer. This is similar to business profiles on other websites. However if you think there's some more adaptability we could incorporate into the public page then please let us know. - In terms of monthly bookings you're a relatively light user of the system, so I'm surprised we haven't already offered you a discounted upgrade for the features you mention! Please get in touch with us and we'll sort this out :) Thanks, Luke
Replied January 2017
Justin
Professional Training & Coaching, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Couldn't function without this product!
We discovered Bookwhen 5 years ago by chance, and have been using it every since to book learners onto courses for several of our clients. We simply couldn't run elements of our business without it and it has helped us to sell courses by providing the booking system from Bookwhen. The Customer Support is excellent, always responding to help and often doing what you needed to do there and then. Highly recommend.
PROSease of use, ability to help run our business
CONSnothing
Vendor Response
Thanks very much Justin - it's a pleasure having you on board :)
Replied January 2017
Craig
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Bookwhen review
Bookwhen has automated a lot of my booking process and allows my members a number of options when it comes to booking, cancelling or transferring. It also offers us a professional looking booking system that is uniform across the brand.
PROSI like the automation of the software. It saves me a lot of extra work, I can just concentrate on what I'm good at, delivering the classes and making my members sweat!
CONSTakes a little time to get used to. I'm not the greatest with online stuff anyway so it took me a little while to get my head around some of the features but I suppose that's the same with learning anything new.
Vendor Response
Thanks very much for the wonderful review, Craig! It's been great watching you scale with our unique franchise function, here's to many more locations launching in the near future :)
Replied September 2018
Diane
Entertainment, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Just brilliant!
I cannot recommend Bookwhen enough. After spending days trawling through lots of different booking systems, I decided to take the plunge with Bookwhen. It is so very easy to use and is beautifully straight forward! Whenever I have needed to query something, the support team is always there to help and ususally contact me back in a couple of hours. It has been a lifesaver to my business and has meant my admin is not only reduced but recorded. There are so many systems out there but in my opinion Bookwhen is THE best! Others have far too many things to get your head around whereas bookwhen does what it says on the tin. I have shown and recommended Bookwhen to lots of my colleagues, who are also impressed with the service. 5* all the way!
PROSEase of use, simple and straight forward, support access.
CONSNone
Vendor Response
Thanks for your review, Diane! It's a pleasure to have you on the system :)
Replied February 2017
Marion
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Easy to use and inexpensive
I now know exactly who is coming to my classes. It’s easy for customers to pay by Stripe so I hardly ever worry about cash handling, though that feature is there when I need it.
PROSLoved the fact my customers find it very easy to use, and I found it easy to enter and amend classes. I also fi D the reporting features useful.
CONSPerhaps a membership feature would be useful.
Reason for choosing Bookwhen
My friend (a fitness instructor) recommended it.
Vendor Response
Hi Marion, thanks so much for your lovely review and for highlighting the features you particularly like! Memberships are coming - we just can't give a timeframe just yet, but it's good to know there's demand for this :-) - Jenny
Replied March 2020