All Infor Sales & Catering Reviews
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Sarah
Verified reviewer
Management Consulting, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Making my Life easier!
I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!
PROSReserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much!
CONSFor our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly!
Vendor Response
Hello Sarah! Thank you so much for taking the time to share your comments about ReServe. We are delighted to know our software is making your life easier, and will work to continue to provide enhancements in future releases. Regarding floor plans, let us know if you want to learn more about our interface with a room diagramming solution to address your needs. And do reach out if you need any other assistance. Looking forward to a long-time partnershp with Touchstone Golf!
Replied August 2018
Troy
Hospitality
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Epic Sales Management Tool
I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.
PROSThese ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease...
CONSIf there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2017
Useful but not user-friendly
The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.
PROSIt is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.
CONSIt is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.
Vendor Response
Dear Reviewer, Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725. Kind Regards, Mike Edmeyer, VP Sales
Replied January 2018
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Change is Good!
The customer service with ReServe is exceptional. We are able to get more detailed in our reporting and in this age of data and analytics, that is vital. Overall, it's just been a pleasure to partner with them.
PROSThe reporting and available functions. We were using an older version of the software, so it did take me some time to adjust to the cloud based version, but having used it for several months now, I love it. I typically find that if I ask support more questions about what I need it to do, the functionality is there, I just need to understand how to use it more efficiently.
CONSGetting used to some of the changes with the cloud based version. This is nothing to do with the software, it's more to do with using something for 12 years and having to re-learn. As stated above, I have found that most of my concerns can be resolved with a little digging and time with support
Vendor Response
Hello, It's an honor to receive such high praise about our solutions, but more importantly about our support team! Delivering great Customer Care is integrated into the fiber of our culture, and we are pleased to know we have met the mark! Continue reaching-out when you need assistance, we are delighted to help!
Replied September 2018
Tamara
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Great Software!
Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!
PROSLet's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.
CONSI don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.
Vendor Response
Dear Tamara, Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you. Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions! Kindest Regards, ReServe Sales
Replied September 2016
Janet
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Excellent customer service- patient and thorough from the start to the present... over 10 years
100% would recommend! The functionality and complexity of the system allows you to create just about anything you need to accomplish in the food and beverage industry. Being able to access it online and on your phone is a huge plus for us. ReServe keeps us organized.
PROSAside from the customer service, always quick to respond with any needs... love that it is accessible online and that it is so customizable. I worked with ReServe at my former job for I believe about 4 years and then when we were switching software at my current job, ReServe was a must and have been with ReServe for almost 10 years here... so a total of about 14 years
CONSNo waitlist drop down for dates do not catch right away and what ever you are trying to run will default back to the original date I guess of when that report was first created instead of a more current date
Vendor Response
Hi Janet! Thank you very much for the kind comments! - Your feedback on the waitlist is great and I've created a change request for you. Please let us know about anything else that we can help with! Kind Regards, Mike Edmeyer, VP Sales
Replied January 2018
Kirsten
Entertainment, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Reserve is easy to use and very customizable. There is always help at your fingertips with chat!
The two biggest benefits are that the software is customizable to your account needs and the customer service could not be better. I don't know how big this company is, but when you talk to someone for help, it has that small office, family feel! GREAT SERVICE IS HARD TO FIND!
PROSIt is customized to our needs and editable. The software is easy to navigate when you are trying something for the first time. The AMAZING tech support makes it that much better!
CONSI don't really have a least. Whenever I run into a problem, I just chat with someone and they are always able to help me or customize my account so I have the features I need.
Vendor Response
Hi Kirsten, We are very honored to be on the receiving end of such high praise from you! Thanks for taking the time to share your experience with using ReServe. Providing a quality product with stand-out service is at the core of all we do, so we are thrilled to be hitting the mark with KingPins. We love "chat" too, so keep them coming! Thanks for letting us be your business partners. Wishing you continued success! Angela (on behalf of everyone at Team ReServe)
Replied April 2018
Michael
Food & Beverages, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Event Management & Online Reservation Powerhouse
When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.
PROSIn using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.
CONSWhen moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it's well worth it.
Vendor Response
Hello Michael, We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership! Continued Success! Team ReServe
Replied August 2016
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Reserve User for 8 years
Customer service is great!
PROSCloud based system is accessibly from anywhere which is great. The system allows you to have multiple windows open at the same time, so you can work on multiple events/reports as needed. The chat system for help is great.
CONSSome of the steps required to create or edit an event can be simplified.
Vendor Response
Hello and thank you for submitting your thoughts about ReServe Cloud software. We are pleased to partner with you. Feedback helps us to make positive changes within the system, so keep it coming. Thank you.
Replied September 2018
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
The implementation and support teams have been absolutely fantastic in helping with our transition.
The best part about this software is that just about everything has the ability to be customized. I can create documents and reports that work best for me and my team and anything that makes our daily work schedules a little bit easier is a huge PLUS.
CONSGetting accustomed to a new software is always challenging, as everyone becomes comfortable with old practices. At this time, my least favorite part of this software is the layout. While I do enjoy customizing many things, there are things that are not relevant to my daily use (Personnel, Memberships, Reservations, etc) in this software that just clutter my view. With that being said, it is a new program to us and maybe I haven't yet learned all the navigation and capabilities of what is right now just "getting in my way."
Vendor Response
We are so happy to hear that your overall experience with the software is so positive. Regarding the layout, please contact our support team via phone or chat. They can show you how to remove those items that are not relevant for you (e.g. reservations, memberships etc.) Kind Regards, The ReServe team
Replied February 2018
Marina
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
Easy to use after some practice, but can be tedious when making updates or changes to menus etc
Great customer support. Can usually reach a live person immediately. Knowledgeable and professional.
CONSMaking updates to menus, letters and other settings. Tedious and difficult to navigate. Some redundant sections that I wish I could remove. Too cluttered.
Vendor Response
Hi Marina, Thank yopu for making time for this reveiw. We appreciate the feedback, and always evalutate customer input for future changes within the system. There are some tips and tricks for tightening up the "add and edit" steps, so please reach-out and we'll walk you through that. Looking forward to our continued partnership with you.
Replied June 2018
Tracey
Food & Beverages, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Old Dog vs. New Tricks
Everyone has been great. At times they can forget that each client is different and has different needs and will use the software differently.
PROSIt's very user friendly. Once I learned what to do and how to navigate it was very easy.
CONSWe had to ask more than once for old BEO's from the old system to be uploaded in to our new system so we could use them as a reference. 90% of our clients are return clients and they need old BEO's as a reference and for billing. Getting Reserve techs to initially understand that was a struggle. Once we were able to do that and they uploaded them in to new reserve, then we were fine.
Vendor Response
Hello Tracey, Thank you for taking the time to share your feedback with us. Your satisfaction is of the utmost importance, and to that end, your Sales Rep. will continue to monitor your account, and serve as a liaison with our Customer Success Team. Thank you for your continued partnership with ReServe.
Replied September 2018
Lisa
Events Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Love Reserve, the "chat" service has been wonderful, immediate answers!
customization, ease of use, reporting they way our company wants to see it!
PROSEase of use, everything we need for event information is right there. The ability to customize the software ourselves is a great benefit.
CONSTransition from Desktop version was difficult for some of our staff, just wasn't what they were used too.
Vendor Response
Hi LIsa, We want to thank you for taking the time to share your experiences with using ReServe. We are delighted that your transition from our legacy product was manageable and that you are enjoying using the Cloud system. We too love the Chat feature as it allows us to connect with our customers quickly, so keep those chat's coming! All the best! -Team ReServe
Replied April 2018
Samantha
Entertainment, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Overall, working with the entire team has been amazing from start to finish!
Increased sales team accountability and tracking has led to higher overall conversion rates and increased sales.
PROSIn no particular order: live chat functionality, CRM capabilities, ease of use, ongoing support and education, and Reserve's ability to adapt the software to our brand's very particular needs.
CONSThere are minor details or changes we'd like to have that aren't customizable without affecting other areas of the software - which is challenging.
Vendor Response
Hi Samantha! Thank you so much for taking the time to write such positive things in your review. We are delighted that the ReServe Cloud system is working so well for you, and very honored to be your solutions provider. Continue reaching-out when you need assistance,;we are here to help! Kind regards, ~Team ReServe
Replied May 2018
Mike
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
I have been very pleased with the implementation, ease of learning and use of the system
I have found the customizable parts very helpful. I can make simple changes without having to have a team member from ReServe Interactive make changes. However if I have a problem the online chat is always there to get a quick answer.
CONSReally I can say I don't have a CON with this. I have found it to be perfect for our needs and very easy to give training for new employees. it is very user friendly.
Vendor Response
Hi Mike, We are so happy to hear that the ReServe Cloud system is serving you well. Thank you for taking the time to provide your feedback, Please always feel free to reach out. We look forward to a long partnership. All best wishes! Team ReServe
Replied April 2018
guillermo
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
my experience with this software is amazing
easy and fast events booking
PROSfast easy to work with all in one screen i can batch set appointments seee life cycle. google calendar view
CONSi would love if the software has a link where guests can make automatic deposit without me remind them or taking their information
Amelia
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
ReServe System
How it keeps all the information together. It's a time saver, great customer service and so easy. It let's you do a Banquet Event Order in a matter of minutes. Love that it has a spell check feature.
CONSDeveloping a record, it's a little hard
Vendor Response
Hi Amelia, Thank you so much for taking the time to review ReServe Cloud! It is wonderful to welcome you as a new customer to the ReServe Interactive family. It sounds like things are going well so far and we're happy to hear it. As you continue to work with ReServe Cloud, if you find that a small product enhancement or new feature would improve the quality or efficiency of your work, please don't hesitate to let us know. We track all customer change requests and review them regularly when planning new development releases. It is our goal to continually improve ReServe Cloud so it remains a vital tool for your success. Best Regards, Team ReServe
Replied September 2016
Jessica
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
The new platform has more capabilities than the old one. We are still waiting on customization
We are enjoying using the life cycle feature and also sending emails and contracts from the new platform.
CONSWhen using cell phones, events can too easily be moved from one date to another, on the calendar view.
Vendor Response
Hi Jessica, Thank you so much for the feedback. We take your comments to heart and have implemented a change based on your experience. Now you have two options with drag and drop: 1) Turn it off completely or 2) the system will ask you to confirm if you want to make the move before it completes the task. Keep the great ideas coming! We will never stop trying to improve the software. Kind Regards, The ReServe Team
Replied April 2018
Jamal
Food & Beverages, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2016
townhouse review
I had a short training on this program but it was easy to learn and adapt to. the program is easy to learn and customer support at the beginning was very helpful
PROSease of use
CONSWould like to have more web tip to learn more about the software
Jennifer
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2017
Customer support is excellent!
Cloud based software is very convenient Event Leads is extremely helpful. Tasks makes my life easier.
CONSIt would be nice if there were more options to customize. The speed when loading a new date is very slow.
Vendor Response
Hi Jennifer, Thank you for your kind words. Regarding the ability to customize; ReServe Cloud offers the ability to customize fields, page layouts, templates and correspondence. I will have a team member reach out to make sure what you want isn't already possible. If it isn't, we'll create an enhancement request and provide it in a future release. Thank you again! Mike Edmeyer, VP Sales
Replied July 2017
Bianca
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
User friendly
I like that I can access my events from anywhere. It is great to be able to check availability when away from my desk,
CONSThere isn't really anything I do not like about the system, obviously with any change it takes time and learning.
Vendor Response
Hi Bianca, Thanks so much for taking the time to share your thoughts about ReServe. We know that switching from one platform to another can sometimes take a a bit of time to feel comfortable, but clearly you are on your way. Always reach-out if you need assistance with anything, we are here to help. ~Best wishes!
Replied June 2018
Jamie
Hospitality, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Customer service has always been consistently wonderful!
Features that make usage easy! I love that I'm able to access the software from phone, computer, table, etc.
CONSSome of the features previously used on ReServe Interactive are not offered, thus making it difficult to produce the same reports we've used for years.