All MainEvent Reviews
1-25 of 27 Reviews
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Katie
Wine and Spirits, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
We love Network Ninja!
Working with NN is the epitome of a solid partnership. They are committed to delivering the highest quality product and even more committed to fixing anything if it breaks. They took the time to truly learn and understand our business to ensure the system was optimized for us.
PROSThe easability of using the site and the people from NN that we get to work with.
CONSLimited to some functionality not being customizable
Reason for choosing MainEvent
Customizable and ease of using the system
Reasons for switching to MainEvent
BookedOut was not an option so I selected our temporary product that we used before our NN was up and running. BookedOut was never able to deliver on all of the functionality we needed to operate the business.
Kristen
Marketing and Advertising, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Industry Gold Standard for Event Software
We have been customers of Main Event for over a decade, and they have been integral in growing our company's experiential event offering to our clients. They have worked with us to customize very intricate features and processes that allowed us to better serve our customers and our internal personnel. Their team of experienced developers understands this event/sales industry and can help build the platform to meet all your needs.
PROSMain Event provides a seamless experience for scheduling and managing events across a wide variety of industries, clients and event types. They have been doing this for decades, and have a robust set of customizable features and functionality to suit customers of all sizes. They are open to our suggestions for product features and enhancements, and regularly release new updates. With this platform you can easily simplify your event management process, capture in-depth statistics, communicate with your event staff, and maximize your event experiences.
CONSYou will need to have a separate payroll processing site, as they do not include a payment feature at this time. While that works for my company, as we have a third party vendor we prefer to use and can easily export a payment file from Main Event to share with our payroll vendor, I understand some companies are looking for that key feature to be included in their event software.
Vendor Response
Thank you Kristen! Always appreciate your feedback and attention to detail in making our systems and processes better because of your efforts.
Replied February 2024
Megan
Marketing and Advertising, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Event Program Review
The platform is a great tool to capture event data and analytics to properly report back KPI's and event information back to our clients. Having the tools and options to customize dashboards based on each clients specific needs is great!
CONS[sensitive content hidden] offer great support and management of the platform. I have worked with other account managers and unfortunately, they do no seem to have the same expertise as [sensitive content hidden] on the platform. The Geo tracking would be a great feature, but I do not feel like it works properly (if it works at all). The fact that we cannot access the portal through a cell phone app holds our team back from completing recaps acccuatley and instantaneity.
Reasons for switching to MainEvent
Brandscopic is not available in the above drop down so I selected Brand24
Vendor Response
Thank you so much for the review, Megan, we appreciate the feedback. Your account manager will be in touch to address your issues with the geo tracking and mobile functionality.
Replied February 2024
Jess
Marketing and Advertising, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
MainEvent Is the Way to Go!
The team that we have had the pleasure of working with has really made this experience so seamless. A team of people who understood that we needed a system that met different needs for different groups was no easy task. The team at the MainEvent recognized that and was able to hear our needs and translate it into functionality.
CONSThere really is nothing I can say I like least about MainEvent. Everything was straightforward, we were and are always supported.
Reason for choosing MainEvent
The service and it's reputation, and the team.
Reasons for switching to MainEvent
Lack of professionalism, support, and confidence in a system that would consistently work.
Dorothy
Consumer Goods, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Wienermobile Program Review
I included a lot about my experience in what I liked above, but I will say that while our program has been going for 36 years, I think it's at its peak efficiency because of Network Ninja. I am a huge fan of the program, and I love working with [sensitive content hidden] . She is so responsive and helpful. Our company has occasionally mentioned that we should have the scheduling process fall under our "company websites", and I will fight that always because no one in our company could be as efficient and helpful as [sensitive content hidden] . She is the best!
PROSI love everything about Network Ninja. Its easy to use, when I need help I get it quickly, and it keeps the many details in my life organized in one place. Planning 1,400 events a year by yourself is difficult if you don't have the programming to help keep all the details clear and organized. This program allows my events contacts to input their information, which gives them accountability to the details they told me. It then allows me to be able to approve and edit those requests quickly and efficiently. Then I can assign a team. If I've already assigned a team to a different event, it will let me know that, so I don't double book or get confused. It catches me making mistakes, which in turn makes our event contacts and customers happy. I wouldn't be able to do my job without Network Ninja.
CONSI do struggle a bit to learn how to pull certain data that I need, but whenever I do, [sensitive content hidden] is right there to either pull that data for me or teach me how to. She gets back to me in an instant and always solves the problem or my concern. Because of her, I truly do not have many quams with Network Ninja. If I did, she would get them fixed for me!
Reasons for switching to MainEvent
I never used the Sharepoint site, so I am not sure why they disliked it. But knowing how much I love Network Ninja, I am confident that it is better for many reasons. I've used some of our sites for other areas of my work, and they are nothing compared to Network Ninja.
Vendor Response
Hi Dorothy, Thank you so much for your feedback! Its great awesome to hear that you have been able to reach "peak efficiency" with MainEvent, and we look forward to continuing to work together!
Replied September 2023
Kimberly
Staffing and Recruiting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
MainEvent Review
MainEvent allows us to scheduled events, staff events, recap events. It functions with our accounting software and allows us to process payroll, generate reconciliation and invoice our clients.
PROSMainEvent is customizable, easy to use, functional, versatile and complex.
CONSThere is always room for improvement in all companies, industries, software and platforms. For our company, we need to level up.
Reason for choosing MainEvent
For all the reasons listed above!
Reasons for switching to MainEvent
We needed a site that was secure, attractive, reliable, user-friendly, functional and easy for our users to understand. We also needed an attentive team to support our site 24/7 and the team at MainEvent are very responsive and solutions-oriented.
Vendor Response
Kimberly, Thank you for taking the time to share your review of MainEvent. We appreciate your feedback and are thrilled to hear about the positive experiences you've had with our platform. We're glad to know that MainEvent's customization, ease of use, functionality, versatility, and complexity have met your needs. We understand that there is always room for improvement, and we are committed to continuously improving our platform to better serve you and all our customers.
Replied July 2023
Christy
Marketing and Advertising, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
MainEvent is Amazing!!!
MainEvent is amazing system and does everything that our business needs to provide results to our clients. Huge shout out to the MainEvent support team for making sure any issues are resolved in a very timely fashion so it doesn't interrupt our day to day business activities or impact any reports to our clients.
PROSI love the user friendly use of the system and how great it looks! The support team is always responsive and great to work with.
CONSI would have to say the only con from my experience would be the Time Zone issues, which have been a challenge but the support team is great and able to resolve the issues super fast
Vendor Response
Christy, Thank you for taking the time to provide feedback! We're glad that you find MainEvent user-friendly and visually appealing. Our team has put a lot of effort into creating an intuitive interface that enhances your experience! We understand that time zone issues can be a challenge, but we're delighted to hear that our support team has been responsive and able to resolve any issues promptly. We prioritize minimizing any disruptions to your day-to-day business activities and ensuring accurate reports for your clients.
Replied July 2023
Kat
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Experiential & Partnership Activations
A very pleasant experience being able to capture all the data and run test & learns. The support teams have been extremely helpful with all our program updates as we navigate through the system.
CONSCoding pages can be a bit confusing at times
Vendor Response
Thank you so much for the thoughtful review. To your point creating logic based recaps/surveys can be involved for sure. As a friendly reminder throughout the site we offer embedded help and tutorial videos. Please search the help widget for building and maintaining recap definitions.
Replied January 2024
Megan
Marketing and Advertising, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Comprehensive Software
The customer service is next level with Main Event. [sensitive content hidden] and team do an amazing job at training and walking clients through how the software works. The software itself is a one-stop shop for event management with schedule management, event recaps, media and document libraries.
CONSThe back-end of the system from an administrative standpoint can be a bit confusing when you don't know what you're looking at.
Vendor Response
We feel so fortunate to work with your incredible team, Megan!. Great point on the Admin section being confusing and involved without proper instruction. Please know we offer monthly tutorials and also there is in-depth help materials on all admin sections.
Replied December 2023
Megan
Events Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
MainEvent!
Difficult at first! I am a marketing girl trying to learn a system that was clearly made by an engineer. But now, I am the pro in the office and we have been using it daily for clients now!
PROSSupport team is 10/10! I have biweekly meetings with them, and they help me out in a timely matter every time. They always take my feedback and make updates as well, which I greatly appreciate.
CONSMore qualitative data in the dashboards!
Grayson
Marketing and Advertising, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Main Event review - Charbroil Smoker Tour '22
With MainEvent, my company was able to provide transparency and accountability of every activation and outcome. The dashboards and calendar allow clients access to the tour at anytime and kept my team aware of any significant hiccups while our team was on the road.
PROSThere were a lot of moving parts and it was very important to be able to keep track of things in real-time, which is where MainEvent’s recaps really stood out. Taking grills on the road for 10 weeks, and grilling with them for six hours a day comes with various hardships, and the tour managers had a lot of questions come up. As the need for data and analysis for clients grew, MainEvent helped me pull together statistics for CharBroil to show the success of the tour. One of the main things CharBroil wanted us to hit on was measurements (lead capture) and we were able to do this through the data collected via MainEvent’s recapping feature. The client could see the progression of the tour including: impressions, sales, samples distributed, and key learnings - which were captured via comment fields.
CONSThis was my first time using a product like this one for an event that I was responsible for managing. So, as far as I know there were not any least likable features that stood out. I thought the product as a whole was very beneficial and included everything the client and field managers needed to have access to.
Reason for choosing MainEvent
MainEvent came by default for me once I became responsible to manage the Charbroil Tour. My specific experiential team has been using MainEvent for years now and has always enjoyed their relationship and tenure with their staff.
Vendor Response
Grayson, thank you for taking the time to provide feedback. The Charbroil Tour is an excellent use of our software, and you did a great job utilizing recap data to provide transparency for your clients!
Replied January 2023
Kristen
Marketing and Advertising, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Customizable Field Marketing & Event Scheduling
MainEvent gives you one source of truth for collecting field marketing data. It eliminates the need to have multiple documents, spreadsheets, emails and gives teams more structure and control over their event data. By streamlining this information to one spot, you can in real time keep your KPIs updated for both internal and client teams. MainEvent also offers clients' a way to log in on their own and view approved recapping. This ensures transparency and overall organization between your teams.
PROSIt is easy to create events for field marketing and allows for many people in your organization to log in and view scheduled and completed events. The Brand Ambassador app gives your teams flexibility to schedule and assign events to particular BAs so that you can have one place for scheduling, assigning, and recapping events. Whenever we have had more features that need to be added, the MainEvent team is happy to scope out the project and work through specs and timelines.
CONSThere are a myriad of features within MainEvent which can be tricky to become a pro-user, however I do know that they have rolled out Zendesk which has a huge library of help articles for MainEvent which helps immensely.
Vendor Response
Hi Kristen, thank you for your time and feedback! Recently we released embedded help on every single page, which is the huge help library you mentioned. It can be found by clicking on the lightbulb icon in the bottom right of each page. We continue to look for ways to improve our educational process and value your feedback as a client!
Replied February 2023
Michael
Marketing and Advertising, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
MosaicField
The platform is easy to learn and understand compared to similar products, has great features with room for improvement as technologies evolve, and Network Ninja themselves. They are a great group of people, easy to work with and listen to feedback, as well as very responsive to questions or issues.
PROSParent Program/Project Customization, Management, Staffing, Recap Customization, Scheduling, Location Customization, Time and Expense Claims/Management, Portal/Mobile App availability.
CONSEmployee ratings, more administration level tools for support.
Reasons for switching to MainEvent
Time and cost of development for current application.
Vendor Response
Michael, Thank you for your time and feedback! We are proud to support Mosaic, and it is great to hear that you found the platform easy to learn! As for the administration tools, your account manager will reach out soon to see if we can discuss some possible solutions! This type of feedback helps us improve each and every day! Thank you!
Replied July 2023
Alexa
Marketing and Advertising, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
I'm a fan!
Overall the team is supportive, easy to work with, and solutions-oriented. I love their forward-thinking nature and communication style.
PROSWe use MainEvent (Network Ninja) for our field scheduling, time claim management, and reporting on a very large scale. I love that it all connects and the support that we get.
CONSSometimes updates cause things to go awry, but the team is always quick to jump in with a hot fix.
Reason for choosing MainEvent
Had used it previously and knew it could do what we needed it to do, and the account team is more responsive and helpful than their competitors.
Vendor Response
Hi Alexa, Thank for taking the time to provide feedback, its how we get better everyday! We pride ourselves on our support and glad you found it "more responsive and helpful than (our) competitors". We look forward to continuing to work together!
Replied September 2023
Paige
Marketing and Advertising, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Your one-stop shop for event management!
We have been working with MainEvent for over 10 years. I've seen many other sites come and go, and they can't seem to come close to what MainEvent has. You have truly thought of everything!
PROSI love how easy the site is to use, but more importantly how it contains everything we need to manage our events from start to finish.
CONSSometimes the portal glitches and doesn't send our events out. It usually requires getting a developer involved, but our issues are usually resolved within 24 hours.
Vendor Response
Thank you so much for the review, Paige, we appreciate the feedback. One improvement based on your feedback is a recent revamp of our notification system. Please find our recent header/footer email improvements from our release notes here: https://help-me.networkninja.com/docs/release-notes
Replied December 2023
Jennifer
Events Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
10 out of 10!
Fantastic! Second to none.
PROSThe entire platform is user-friendly. The features and functionality fit perfectly into my event service needs. My team uses the platform daily and loves the ease of data entry and pulling reports. Customer service is exceptional and very fast. All in all the best out there!
CONSMy experience has been wonderful and if I have had any questions or asks they always are addressed quickly.
Vendor Response
Hi Jennifer, Thank you for your kind words of feedback! We are glad to hear that you are finding the platform user-friendly, reporting on data with ease and experiencing excellent customer service! We look forward to continuing to work together!
Replied July 2023
malissa
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
High Profile Promotions, Inc
The guys that own MainEvent are amazing
PROSMainEvent allows us to organize our events, streamline the business and give our clients the data they need to process invoices etc. It’s a fantastic system for a high volume company.
CONSThe registration process of anything, there are currently too many steps
Reasons for switching to MainEvent
The system wasn’t working properly
Vendor Response
Hi Malissa, Thank you for taking the time to provide your feedback, its what helps us get better each and every day! We are grateful to support High Profile Promotions and look forward to continuing to work together! As for the registration process, I will have someone reach out to discuss this with you as soon as possible!
Replied July 2023
Chris
Marketing and Advertising, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Look no further
First class service at a low cost price and best in class performance and team to work with
PROSNot only is the tool best in class but the team you will be working with is even better. Their ability to know your needs and deliver solutions in a quick inexpensive and thoughtful way is what makes them stand out from the competition.
CONSTough to answer as they react to any concerns immediately and resolve quickly which isn't required often.
Vendor Response
Hi Chris, Thank you for your time and feedback! I am glad that you have found our team of expertise helpful, as well as the platform itself! We look forward to continuing to work together!
Replied July 2023
Amber
Marketing and Advertising, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
MainEvent Review
The ease of use of MainEvent and being able to integrate it to our systems has been massive upgrade to our systems over the years. Working with the MainEvent development team has been a wonderful experience and they are always at the ready to lend a hand whenever needed.
CONSAny requirement we have had, we've been able to work through with the MainEvent team.
Vendor Response
Amber, Thank you for your time and feedback! We are happy to hear that our system has been a "massive upgrade" and that the team is always "ready to lead a hand"! We look forward to continuing to work together!
Replied July 2023
Dianne
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2022
The Event Tool
for event management, it has all the necessary functionalities and needs for experiential and event marketing, including staffing, surveying, and scheduling. The platform has allowed us to be efficient with our event briefs and field communication and collaboration.
CONSthe ability to customize some areas for different purposes outside of event industry work.
Vendor Response
Thank you for your time and feedback. We are proud to support the Montage Marketing Group and are always looking for ways to improve!
Replied January 2023
Jason
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
The only source you need for managing and tracking an experiential marketing program's performance.
The team has always been professional, helpful, and goes the extra mile.
PROSIts planning, scheduling, reporting features, and dashboards make managing a program so much easier.
CONSImplementation - it's very detailed work that takes time and effort. However, one you get past this phase, it becomes easy to use.
Vendor Response
Thank you so much for the review, Jason! We are happy to hear you are enjoying our software's features to analyze your experiential marketing programs. We enjoy working with you as the platform continues to improve.
Replied January 2023
Shelley
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed January 2023
Overall Great Product
This product has worked so well for us over the years. The team was able to customize our sites to ensure our clients had everything they needed.
CONSI wish there was an easier way for us to transfer over to the newer system, if you've been a long time customer without needed to rebuild everything.
Vendor Response
Thank you Shelley, for your time and feedback! We are excited to continue collaborating and improving our systems!
Replied January 2023
Callin
Telecommunications, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Good solution
One Centralized system for event calendar, results, reporting and inventory management
CONSThe exporting reports are very tedious. Nothing is super clean from like a viewing standpoint. Would be great to integrate with our brand so we could share views with leadership
Reason for choosing MainEvent
Inventory and governance solutions
Jessica
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Critical Component for Event Activations
Inventory Management, Scheduling, Staff Management, Customizable Portals, Limited Client Access
CONSNo complaints at this time. We are happy with the platform and the information it provides to our team and clients.
Vendor Response
Jessica, Thank you so much for taking the time to share your feedback on our platform. We greatly appreciate your review and are thrilled to hear that our field marketing software has become a critical component for your event activations!
Replied July 2023
Taylor
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Great Customer Support
My experience was great. Even if we had challenges, the support team was right there to help us work through it.
PROSThe customer support and team has been amazing!
CONSWhen making edits to events, some of the changes did not push through to the staff. They did not get the updated times for the event and did not work the correct shift.
Vendor Response
We feel so fortunate to work with your incredible team, Taylor! Great point on the Admin section being confusing and involved without proper instruction. Please know we offer monthly tutorials and also there is in-depth help materials on all Admin sections.
Replied February 2024