All Omnify Reviews
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Kerry
Verified reviewer
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
Omnify works great when clients book an appointment for my Life Coaching service.
Omnify has made it a breeze for clients to schedule bookings for my Life Coaching service.
PROSThis software is easy to use and does the job. I'm able to easily indicate my availability and market my Life Coaching service. It's easy to setup discount coupons. I use this feature a lot. The setup wizard makes it easy to get started. And I was please with how easy it was to integrate with Stripe. Despite the Cons listed below, I would recommend this software to those seeking an affordable and easy-to-use booking solution.
CONSI understand that Omnify is coming out with some updates that address some of my issues with this program. The version that I started with did not make it easy to offer any cost bookings. (My workaround was to create a 100% discount coupon.) Also, I found it difficult to create one-time unavailable time slots.
Beverly
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Outstanding Product and Support
I have have had an outstanding experience thus far with the Omnify. When I first signed up, I had no knowledge of how the reservation system worked. I was so happy that Omnify offered the help session sign-ups and I signed up for several. [SENSITIVE CONTENT HIDDEN] was assigned to my training sessions and he was an outstanding teacher! Because I did not have any experience with the system, [SENSITIVE CONTENT HIDDEN] had to start from the beginning with me. Even after I had read most of the articles on the Omnify site, I still did not understand a lot. [SENSITIVE CONTENT HIDDEN] reviewed virtually all of the features with me. He was patient and explained things in a way that I could understand. After our initial session, I scheduled at least two (maybe even three) additional appointments and [SENSITIVE CONTENT HIDDEN] helped me through. Once again, he was patient, answered all of my questions and explained additional features that would make things easier for me. [SENSITIVE CONTENT HIDDEN] was outstanding and is a great representative for Omnify! I also want to mention [SENSITIVE CONTENT HIDDEN] who was very responsive and helpful with working through the process to import our client data. I initially had problems understanding the process and [SENSITIVE CONTENT HIDDEN] sent very detailed instructions on what was needed and how to capture the data on the spreadsheet. [SENSITIVE CONTENT HIDDEN] also answered a few additional questions and had our data uploaded very quickly once I submitted it which I appreciated since we were close the scheduled pool opening date. Omnify has an excellent customer service team!!
PROSThe Omnify reservation system has excellent functionality and has exceeded our expectations for a pool reservation system. The platform provides excellent features and is very user friendly. I especially like the calendar and check-in feature and how easy it is to see when classes are scheduled and who has checked in during a given swim session. It is also very easy to schedule new sessions and the cloning feature is very helpful.
CONSI like the software alot. The only thing I would like added is a feature whereby one can send a message to only one person who has registered for a swim session. Now, you can only send to all confirmed attendees or wait listed through the system and not an individual person.
Ambika
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
Omnify integration with quickbook
Technical guidance service was excellent. Very patient, clear explanation
PROSBooking the class, credit management,
CONSSales report doesnt come with invoice number which it has already
Jen
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Sports camp registration
We are able to keep track of registration trends and cities and instructors that have the most, or least, activity.
PROSWe use Omnify to book registrations for our sports camp. It is also a great way to keep track of our attendees who have attended camps and clinics, those that have cancelled and those that are repeat customers.
CONSWe could use more personalized customization for our specific industry.
Reason for choosing Omnify
Ease of implementation
Katherine
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Art Education Registration
Excellent!
PROSOmnify is a good platform that holds members, memberships, and classes in one place; much more. The software allows for signing up as a member choosing your membership and then signing up for classes. Our instructors see in real-time how many students they have, and this makes it easier to do last-minute marketing for classes. It's a benefit having classes and class packs hidden, we can create and then hide them until we are ready to release them. This option gives our volunteers time flexibility for creating classes. Everything doesn't have to be done all at once. The membership benefits dashboard is easy to use and intuitive. Actually, once you understand the terms on Omnify then most of the dashboards are intuitive. Setup help was awesome and questions get answered very quickly. Support materials for admin etc... are available and easy to understand.
CONSToo many emails to instructors. There should be a toggle to allow just confirmation emails, not individual classes. This should also apply to class registrations. Members just want a confirmation email for a class pack registration. Family memberships should allow each family member to receive the benefit without having to signup as a member. This could be a toggle button to switch on or off.
Joey
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
Still a work-in-progress but good support team
user friendly and easy to navigate have met with some issues in my 2 years of using the software, but am thankful to have [SENSITIVE CONTENT] who helped me out very quickly with urgent tech issues. The help staff varies from each person, I have met not so efficient support members as well, but [SENSITIVE CONTENT] is one of the best I've come across and the reason why I've decided to leave this review! :)
CONS- class packs cannot be unlinked between specific members - different classes cannot be launched all at the same time (I have to do it one by one) - customers don't have an app on their side; have to keep logging in and on our end we have to explain how to use it to all our new members and supply the booking link
Jeremy
Hospitality, 11-50 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great Reservation Service, Easy for your Customers, Great Analytics
In response to the COVID-19 Pandemic we have to reduce pool capacities but still equitably serve a community of nearly 4,000 homes and so by using Omnify to make reservations it allows everyone to have equal access to community amenities.
PROSThe service team is knowledgeable and extremely helpful and made uploading the necessary data and deploying the system a simple straightforward process.
CONSThe skills and knowledge of the customer service team made problem solving simple and because its a very flexible system, customization was easy. There was nothing I didn't like.
Reason for choosing Omnify
I was a past customer from 2020 and Omnify helped get us safely through the pandemic. Web based products like Omnify allow customers/community members to make appointments, vs. a phone call or email to have staff make the appointment.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great tool for selling classes and class packs online, works best for physical locations
I use Omnify on and off because it just doesn't quite meet my needs. I've had some tech issues with it, and while the support was prompt, they never got to the bottom of the issue. I hope to be able to implement it fully in the future, because it has potential for sure.
PROSIt allows you to put your "digital storefront" online without any coding. If you have a yoga studio or other type of class-based business you can set up classes, class packs, employee availability that syncs with your calendar, and even collect payments
CONSRight now it's pretty niched into certain types of businesses and doesn't perfectly fit my use case, which is appointment packs that aren't tied to a physical location. I also don't like that if someone is in a different time zone, it doesn't automatically show the availability calendar in their time zone.
Anonymous
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2018
I like the product but feel that it didn't fit my workflow 'better' than other schedulers.
I was able to answer questions easily with ample room.
PROSI loved the price, I purchased the product from AppSumo and grabbed the lifetime deal. I also appreciated that they are super responsive. Video tutorials are great. If I had a brick and mortar, this would have been more ideal for me.
CONSIt didn't feel elegant to use for me or a client. As stated before they are super responsive but felt that I needed a lot more hand holding (and I didn't necessarily know 'how' to ask so that I could create what I wanted. I have a coaching business and would have liked a product that housed client notes and paperwork, i.e. a welcome packet.
Anonymous
501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Omnify for Your Virtuak Academy
Omnify is especially well-suited for educational businesses. If you’re selling classes and want a CRM and virtual store that ties into Stripe and other payment vendors, there’s no need to look any farther than Omnify.
PROSOmnify is a booking, selling, marketing aid that serves as a one-stop-shop that is especially effective for any kind of educational business.
CONSLike any reasonably-complex SAAS solution, it will take a bit of doing to understand (and master) the in and outs.
Randi
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Pool Reservations for Over 55 Community
The team at Omnify is fantastic!! They are always available, and I mean 24/7. They answer the more complicated questions and the simplest with respect and detail. They were also available to meet via Google meet so that you got to know who was working on your account. I cannot say enough good things about their customer service.
PROSThe software is easy to set up and it has accounted for most of the functionality we needed to limit the number of people at the pool and the number of days in which they can book.
CONSWe would like to have put multiple booking restrictions in place for booking a session, but unfortunately, the system didn't allow for that.
Reason for choosing Omnify
Price, it would have cost too much to develop a program that already had the capabilities of Omnify.
Lauren
Recreational Facilities and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Omnify is cost effective and easy to use
It was a great experience. We used it last year during our swim season because of capacity related to Covid-19. I was worried about having a reservation system that was difficult to set up on the administration side and too confusing for our members. It was very easy to use on both fronts and had all the functionality we needed for our pool. The season went smoothly because the system was easy to use.
PROSIt was very easy to use for our members.
CONSThere were a few occasions where tweaking reservations on the admin side was tricky but that's really it.
Reason for choosing Omnify
Features perfect for our pool and what we needed as well as cost effective.
Deep
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Seamless experience and a time saver!
Great experience overall, no complaints as such.
PROSThe packages and appointments help in scheduling and taking bookings.
CONSAppointments and class packs can be interlinked maybe?
Rey
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
An amazing solution
Easy to use. Value for money.
PROSIt is extremely easy to use and I only needed to use tutorials once and contact support once. The layout is clean and easy to navigate. The functions are very responsive.
CONSThe website could be better and more customisable. It looks rather basic in terms of the view and I think customisation would help so users could add more of their touches such as videos or pictures.
Vendor Response
Hey, Rey! Thanks for your kind words. We are actually rolling out a live update in 2 weeks which will allow you to customize the website even more. Hope you enjoy that!
Replied August 2017
Danielle
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Great platform, easy to use, user friendly. Amazing customer support.
Booking platform for my business. Check-in app for classes.
PROSThe ease of use is amazing. The check-in app is what got me here. Coming from an old booking platform using pen and paper to check people in was a hassle. Omnify makes it so much easier. Also, the class pass features. Customer support is amazing, they've been such a help with my transition into their software.
CONSI'd like to see the ability to offer two tickets for the price of one option. For the check in app, the class disappears into the "last month" tab the day of the event. I'd like to see it stay in "upcoming" until the event is actually over. Also, offer settings option for app. For Calendar, if there was an option to see an overall view, with events, classes and all other options. (these cons are hindrances but just improvements I'd like to see)
Stacey
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
So customizable to make work for our company and amazing support
The customer support definitely took this experience to the next level. They were fast to respond and always offered solutions to help.
PROSCan manage a variety of different booking set-ups / class schedules / membership programs and one to one appointments in one.
CONSNothing :)
Reasons for switching to Omnify
Wasn’t working for the customer - couldn’t customize the process enough
Stephanie
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2018
Good overall experience but it could be better
Beautiful UX design I really like the getting started wizard which was great to get to know the menus options to set up our account. nice website widget and or store front website included in most plans they are constantly pushing updates to fix bugs :) I like the 2 way google calendar sync, if you use google apps it plays well with it we have the Studio plan which does not come with custom domain so for this reason we use the embedding option to use it on our website convenient integrations with stripe and paypal
CONSHas an extra 0.5% fee on top of the regular 2.9% stripe/paypal fee The app still has many bugs which is why I do not use all features Customer support is pretty active but can be hard to reach at times
Sheridan
Hospitality, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Excellent Product
[SENSITIVE CONTENT HIDDEN] is AWESOME! The integration of the software with our operations seemed daunting. But, [SENSITIVE CONTENT HIDDEN] really made the transition easy.
PROSI like the easy of use of the product. The end user experience is very simple and easy to interface.
CONSI don't have issues with the product. It does exactly what we need it to do and efficiently.
Wendy
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Great Tool For Small Businesses
Product was easy to use for both end customer and administrator. They also have a strong client support team that is available with a phone call.
CONSSome minor technical errors happened when customers are transacting.. but the client support team took this up quickly.
Clarence
Real Estate, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
New Omnify User for our Pool
We are opening our pool this year and need a great way to schedule time slots for residents. Omnify is great! Can't wait to use for our other amenities.
PROSThe ease of use and how residents can reserve from the comforts of their homes.
CONSI have no cons for the software at this time.
Lindsay
E-Learning, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great customer service
The customer service has been great, ash gave me a great demo of the product and showed me how to use it efficiently
CONSThere are a lot of features on the website so it will take me a while to get to grips with the whole software
Sarah
Recreational Facilities and Services, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Appointment Software
Customer Service was extremely helpful. Questions were answered quickly and overall the set-up was effortless. Works well for booking reservations.
CONSNo issues at this time. The system works perfectly for our needs.
Darryl
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Excellent Program
Overall a very good experience
PROSThis program fulfilled our need for implementing a reservation system.
CONSWe had some issues in the original setup
Phil
Recreational Facilities and Services, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Saved our HOA pool season!
The platform was very easy for our residents to use. A couple screenshots via Facebook and they were off and running for our 2020 pool season. Great data on usage allowed us to adjust block times throughout the season.
CONSThe only real issue we had was cancelling a class/block. The platform does not allow cancelling after the class starts which puts the waitlisted parties at a loss. If that feature was added, we would have zero complaints.
Bradley
Recreational Facilities and Services, 1 employee
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great bang for the buck
Our neighborhood pool needed to fairly and equitably manage a reduced legal capacity in our pool.
PROSThe product was easy to set up and use and was an exceptionally well priced option for our neighborhood needs during the 2020 Summer of Covid.
CONSA few minor quirks with cancellations, but the team was constantly adding to and improving the product.