SilkStart MultiChapter vs Stova

RATING:

4.4

(36)

SilkStart MultiChapter has 36 reviews and a rating of 4.42 / 5 stars vs Stova which has 81 reviews and a rating of 4.26 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (36)
4.3 (81)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
September 11, 2019
April 12, 2023
Pros/Cons
  • Pros

  • The members love the ease of renewals and management of their communication preferences.
  • Very versatile options that are all included in one low price. We're very excited for the Chapters features.
  • Cons

  • Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.
  • The email tool is difficult. Overall, the package feels very late 90's.
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  • Pros

  • The speed at which Aventri (formerly eTouches) responds to support requests is fantastic and a real asset.
  • Easy to use, user-friendly event registration software with a great support team and great customer service.
  • Cons

  • This is a huge pain, actually - mostly for getting guest list or dashboard level info. Costs even more for additional features compared to similar competitors.
  • Sometimes the email system does not work with some firewalls. ETouches is sometimes hard to get to merge with other programs that we use for different parts of our events.
Read all user reviews
Pricing Range
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$
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$
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2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos