All Ticket Tailor Reviews
1-25 of 447 Reviews
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Isaac
1 employee
Used unspecified
OVERALL RATING:
5
Reviewed June 2023
Fair and easy
Steven Tai
Verified reviewer
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great service
Great experience
PROSPrice is very affordable A lot of features
CONSMore payment options. For example, money can go directly to my bank account rather than through Stripe or PayPal
Reason for choosing Ticket Tailor
Cheaper, more features
Reasons for switching to Ticket Tailor
Eventbrite is super expensive
Lauren
Events Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Ticket Tailor is the best event software I’ve used
I work across many clients (currently three of our clients use Ticket Tailor) and it’s easy for both our team to use and for our clients teams to use. The reporting function is excellent and any time I’ve had a problem, their cCS TEAM usually helps solve it via chat.
PROSI’ve been in events for 10 years and Ticket Tailor is the easiest software I’ve used for smaller, highly customized events. It’s easy for our team to set up, it’s easy for our customers to check out AND it’s the most inexpensive fee structure around. I use it for big clients in Silicon Valley and small clients around Montana and it works for everyone.
CONSThe refund process is tricky through PayPal and I wish you could partially refund orders right through the software. There’s also not an option to cancel a single ticket if it’s part of a larger order so we need to do a weird manual work around here. Also, the waitlist function is okay, but I’d LOVE if the waitlist had the ability to take first and last name too instead of just email.
Reason for choosing Ticket Tailor
Ticket Tailor has nearly all the same functionality for a tiny fraction of the price. Even the things that we have to manually workaround are pretty negligible when considering the cost savings. Love this platform!
Reasons for switching to Ticket Tailor
The fees from Eventbrite were so oppressive especially on our higher ticket events. Also, Universe had terrible CS and their management team was the worst to work with.
Kelly
Entertainment, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2019
Good features, need better summaries
Much better than Eventbrite.
PROSI like the immediacy of it and the fact that it easily links up to Stripe for fast payments.
CONSI always need to do print screens of the events I've held and the total amounts made for my accountants, because there's no feature to have a summary of the income for each product. I've asked the question but Ticket Tailor has referred me to Stripe, however Stripe don't show you what you've made per product, only money coming in. So it's a bit of an annoying vicious circle.
Reason for choosing Ticket Tailor
More user friendly in the back end.
Reasons for switching to Ticket Tailor
Because it was easier, faster, and I got paid faster too.
Richard
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Ticket Tailor
Very good bar the 'User experience' elements listed above - sort those ourt and its 5 stars all the way.
PROSEasy to use, user friendly and suits our needs well. Lots o functionality that works well but a few areas could do with tweaking (see below). Friendly and helpful Customer Services team and quick to respond when required.
CONSThere are a few obvious improvements that would help manage events especially in these uncertain times. 1. The App (Tazotix) doesn't allow you to refund a ticket directly from it (like one of main competitors) This would be hugely useful and cant see the coding being massively difficult to implement 2. Once published there is no way of selecting a number of events to make a generic change. Amendment to published events is therefore a bit labour intense especially as each change requires a tick box to confirm and then a wait while page reloads. It'd be great to be able to select a number of published events and 'edit all selected' as an option. That said, as it stands i would still recommend ticket tailor to others and will continue to use the platform for the foreseeable.
Reason for choosing Ticket Tailor
First to get a human response from and well priced
Reasons for switching to Ticket Tailor
Ridiculous cost per ticket that Eventbrite charge and slow response to customer service enquiries
Bob
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great SaaS box office provider
Very good. They're a good company that is really responsive to their users.
PROSI do ticketing for my comedy club via Ticket Tailor and have been very happy with it. The lowest fee structure of ANYTHING I've worked with, and very good overall feature set. I highly recommend this one to everyone I know in the industry!
CONSSome things aren't there that other platforms have. Some of the features from Eventbrite for google/facebook pixels make them MUCH easier to configure, but they have simple work arounds in place to still use them.
Reason for choosing Ticket Tailor
Price, and had used brown paper in the past. Really just looking for something new.
Reasons for switching to Ticket Tailor
Price, and the lack of support unless you pay even more.
Nea
Professional Training & Coaching, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Outstanding Ticketing Service
Ticket Tailor is a wonderful ticketing solution for my online and in person events. The pricing is great, but even more is that the customer experinece is excelleng. My clients have remarked at how easy it is to use and work with - from reviewing events to purchase. I love that and so do they.
CONSThe WordPress widget is not great and does not have any way to customize or make more user friendly. If this were resolved they would be a 10/10.
Reason for choosing Ticket Tailor
I liked the pricing and options avaialble with Ticket Tailor. I wish that Facebook was not in cahoot with Eventbrite, but that can be navigated. Overall, I think Ticket Tailor is a better product.
Reasons for switching to Ticket Tailor
Ticket tailor is easier to set up a variety of ticketing types. And the interface is easier for my clients to use and underestand. Much more intuitive. And overall the pricing is better.
Jessica
Non-Profit Organization Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Ticket Tailor boosts our fundraising
Overall, Ticket Tailor meets all of our needs. The price point is optimal, they generously offer a discount for our nonprofit organization, it is easy to use, and customer service is responsive and helpful. The customer service representatives respond quickly and provide all of the information I am searching for. It integrates seamlessly with our website and into emails. With Ticket Tailor, we have been able to encourage advanced ticket sales and maximize our fund raising efforts.
PROSThis product is user friendly and allows us to customize the tickets, events, and images to the extent that we need. Often, I have used products that are either easy to use and don't have customization or have customizing options but are too complex. Ticket Tailor is well-balanced. We are a small, nonprofit organization so limiting expenditures on events is critical to our ability to use the funds for programming. Ticket Tailor's pricing makes it possible for us to maximize fundraising efforts. We now use it for every fundraising event.
CONSFor our events, Ticket Tailor meets all of our ticketing and registration needs. In the past, we were struggling with no feature to create tables, but that feature was recently added. There really isn't anything we have seen missing from the platform.
Reasons for switching to Ticket Tailor
Initially, we switched because of the pricing.
Adam
Arts and Crafts, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
A Perfect Product for Paint and Wine Nights
My overall experience has been great with TicketTailer. I can easily track and manage my events and clients. I enjoy the ease of use of the product, quick customer service feedback and open and transparent payments.
PROSTicketTailer is very easy to use for not only the administrator but also for the clients. The payment integrations give many options for client payment and also the mailchimp integration makes it simple to track and communicate with your clients. I also like the feature of being able to use it for in-store sales as well. TicketTailer software allows me to quickly and easily manage my ticket sales and keep track of events.
CONSWith the last update the quick 'Create Order' button was buried inside of each event making it more clicks just to create new orders manually.
Reason for choosing Ticket Tailor
I chose TicketTailer for the simple Price per month instead of per transaction/client/event. Ease of use and modernity of its product offering. It Ticked all of my boxes and seemed to be in tune with what a client wants from their product.
Carl
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Perfect for selling tickets
Ticket Tailor is literally like adding a whole new department to my business. Its like having an event organizer. It does everything from sell tickets to checking in guests. It is really like having a full time employee. Its simple to use yet extremely efficient and dramatically productive. Even after the the event is over, it serves as a great organizer of past ticket sales. It links great with mailchimp so that you can keep in touch with your ticket buyers. This truly is the best thing I have for my business
PROSEverything about this is great. It user friendly and very efficient. It saves a ton of time. Its like hiring an event organizer. Everything you need is here. easy to navigate, easy to keep track, easy to organize.
CONSNothing.. there was literally nothing I didn't like
Reason for choosing Ticket Tailor
Its introduction stage was much more user friendly and easy to learn. The costs were better as well. Other ticket sale services' had busy sites and costs seemed to high. Hard to navigate and be clear on what they were giving. None made reference to discounts for nonprofits.
Zannah
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Choose Ticket Tailor
I like that Ticket Tailor is a small and local business. A friend recommended it and I was attracted to it being independent and has a friendly and responsive team of staff. The software is easy to use even for those of us who are not techy.
CONSI don't know if the events I post could also be publicised by Ticket Tailor?
Reasons for switching to Ticket Tailor
Ticket Tailor was local, friendly and independent
Alex
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great, easy to use product for a great price
Fantastic.
PROSQuick to learn, easy to get an overview, lots of options for adding discounts. Works for in person and online events really well. Customer service is really good and almost always available in no time.
CONSThe broadcast feature is very limited in control of the way the emails look. Visually it's hard to make a professional looking email. Or maybe I need to become better with HTML. Some good templates would be amazing. Although this doesn't stop me using your software, because everything else is so good! Also, please add a feature where I can have JUST a booking page. Not the sales page. I have to dig about in the embed code to find the URL. It'd be nice to just have a button that says copy URL for booking page. I can then send people straight there from my website. And, for larger events, it would be amazing if you could offer monthly payments for larger courses instead of a single large payment - if that's possible.
Reason for choosing Ticket Tailor
It's ease of use and automated emails. Most of these don't include all these features. Ticket Tailor does everything from sales page, purchasing, emails, seating, promotion codes, tracking sales with different URLS.
Brad
Verified reviewer
Music, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Powerful Tool, Great Support, Easy to Use, Happy Customer!
We have a small event with some unique challenges (limited parking, limited camping, comped tickets, presale, retroactive discounts/refunds, etc). Planning the event has been so much easier since we found Ticket Tailor. While the interface is EXTEREMLY easy to use, the depth of features/settings allows for a lot of flexibility for our unique event (multiple ticket types, presale/GA sale, donation options, access codes, discount codes, etc.). In addition to the full feature set, Ticket Tailor customer service has always been extremely responsive through the live chat in the web app. I could not recommend Ticket Tailor enough for your event and looking forward to continuing to use this service as our event grows.
PROS- Ease of use - Competitive pricing - Helpful support - Wealth of features/settings - Fun to use!
CONS- Last event... we did not have our cellphones on a network (cell service was not available). A phone got logged out and lost the tickets checked-in. A local backup would be nice for the App.
Reason for choosing Ticket Tailor
More tailored to ticketing... lol.
Reasons for switching to Ticket Tailor
Square was much more retail focused. We needed a ticketing app.
Gareth
Music, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Ticket Tailor are an extremely stable online management system for selling event tickets
Selling and monitoring of event ticket sales can be managed through your website and social media sites and becomes fully automated. It gives you an online booking office and enables the booking procedure UX to be easy to complete and payment can be secure through systems like PayPal. It automatically sends the customer the e-ticket and records their information for you to access at any time, along with sales data that can be invaluable for marketing and setting up other events. You only pay per event or within a selected number of events depending on your payment plan. You pay monthly for the period of sales you want and can stop it at any time.
PROSTheir system can be used as stand-alone and/or integrates fully with your website and social media customer touch points. Set up of your own box office is relatively easy, but it easier still if you spend time writing all or marketing information and promotional pictures before you log in. Then have everything ready to copy and paste and upload the images. However, you can save your event pages as drafts to return to later, or update at any time. You can set up different methods of payment to suit your requirements and can design the interface to match your brand. Once set up your box office becomes fully automated, so you can check in to your dash board as frequently or infrequently as you wish and check sales and data as you wish. They have an app you can download to your smartphone to be used for checking in, which saves on buying or hiring in barcode scanners and gives great data and feedback on attendance for future events.
CONSAs a small event's organiser, there is not a lot we dislike. The only modification I would like to see is to the monthly payment plan. It jumps from one event payment plan to 5 events. Maybe they could introduce a 2 - 3 event plan?
Christopher
Non-Profit Organization Management, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great for a nonprofit Music org
Being able to incorporate the fees into the ticket purchase is clutch. Before we would lose the transaction fee, the ticket fee, and more, but now that can all be incorporated and passed on to the consumer. That's helpful for a small nonprofit.
PROSTicket Tailor has been a great fit for our nonprofit organization. For our ticketed events, we were able to quickly create event pages, promo codes, embedded widget code, and customize our event perfectly. The short ticketing link makes social media posting a breeze without having to use a link shortener. As a nonprofit, the fee structure is very straightforward and affordable for us based on the tickets sold— we are even able to apply the processing fees to the transactions so the full ticket amount is received! Customer service has been super responsive, and liking multiple payment systems was painless. A feature we haven't used yet but are looking forward to using on the day of the event; their ticket receiving ap! Definitely worth checking out.
CONSSometimes the widget doesn't show up on our squarespace page, but I'm not sure which system the error exists on. The widget could afford to be more customizable, particularly in shape/design/etc. I'm not solid on the donation aspect when not in conjunction with a ticket purchase-- does it work? Unfortunately I haven't been able to devote the time to figuring this out.
Jen
Non-Profit Organization Management, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Easy to use and cost-effective ticketing solution
In researching ticketing platforms when our previous supplier was closing down, Ticket Tailor was the best option for us and met most, if not all, of our requirements at a very reasonable cost per ticket. Customer support has been great with quick and helpful responses to any queries.
PROSTicket Tailor was very easy to set up and is easy to use from a seller and buyer perspective. The charity discount is very welcomed, as is the low cost per booking and lack of monthly fees. Compared to other platforms the functionality is great for the cost.
CONSThere are only a couple of specific functions Ticket Tailor hasn't been able to offer but there are workarounds: transferring orders to different events (currently involves cancelling a booking, creating a new booking and applying the payment to the new booking) and the ability to edit/add custom information to invoices (e.g. purchase order numbers) which we have to do outside Ticket Tailor.
Reasons for switching to Ticket Tailor
Previous provider closing down.
Josh
Food & Beverages, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Incredibly easy to use.
This was a much easier program to use and implement than programs we have used in the past
PROSTicket Tailor was SO user friendly. It made out ticketing online so easy and made check in at our event seamless.
CONSReally nothing. The price point was very fair.
Reason for choosing Ticket Tailor
Cost and ease of use
Reasons for switching to Ticket Tailor
Ease of use, cost
Chris
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Ticket Tailor
Very good- it has helped us immensely when running and managing events.
PROSVery good functions and features including good order management and easy to embed on other sites.
CONSIt would be really helpful to be able to move orders between events more easily.
Reason for choosing Ticket Tailor
Cheaper and more features.
Reasons for switching to Ticket Tailor
Cheaper and more features.
Stewart
Hospitality, 2-10 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Highly Recommend Ticket Tailor
It has been a very positive experience with Ticket Tailor
PROSThe software set-up and ease of use in setting up events and getting it out to the public along with the efficient support service of the team.
CONSThe least, difficult but I have been arranging events that are held in 5* hotels and provide an option for the guests attending the events an opportunity to book hotel rooms for overnight stays. So the problem is the platform doesn't allow you to develop a "booking for rooms" structure very easily. If you have event seen a rooms booking there are several room options and then whether you will be a single, double or triple occupancy - then there is the number of days with check-in and check-out options that you have to choose. This has been difficult with the existing platform but I have overcome it xomewhat....
Reason for choosing Ticket Tailor
Many different reasons led to the selection of Ticket Tailor. At the time, price, ease of use and no commissions on each transactions but a tiered fixed monthly fee.
Ali
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Best third party Ticketing App
Ticket Tailor is wonderful as it allows you to create a fully customizable form with ease. They also allow you to easily share the form in the best way for you. For me this works as a widget I can easily upload to my website. I can customize the widget and trust that it will work for my customers. From selecting the tickets to checkout I can trust customers have a professional and seamless process.
CONSTicket Tailor can do a better job at its paper attendee registration. Currently they focus on the QR system which works well but in events where paper is what is available they need to make that list more clear. The current attendee download option provides buyer details only while attendee details are not present. For that you would need to custom download a the order list for the events which is complicated and out of the way.
Alex
Events Services, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Great easy service
We've used Ticket Tailor for a few years now for selling tickets for events; the platform is really easy to operate, you can add multiple events on different cost plans and it's very easy to add the details of the event, capacity levels, pricing and lots of information to make it easy to track sales levels as well as creating an easy sales experience for your customers. You have options to add on small charges to tickets to recoup cost of using the platform and we've always found it works out cheaper than using other ticket platforms who take a percentage of each ticket sale. Easy, great service and will continue to use.
CONSCheck-in app was a little difficult to set up as the app you need to connect had changed and this information hadn't been updated on the website, so we got it working in the end a little too late to use for our last event but will use this year.
Mae
Events Services, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2019
The best value
I really love using Ticket Tailor. I’ve tried a few other products out there and it is hands down the best for my small, quickly growing business.
PROSI love the simplicity and how easy it is to create an event. It’s also great that it supplies me with the widget code so I can embed the ticketing directly onto the website, allowing all traffic to be driven there. The flat monthly fee is insanely smart and saves us lots of money
CONSThere are a few things I wish I could add to the ticketing site, like add-on options for guests to order merchandise or multiple choice questions about food options, etc.
Reason for choosing Ticket Tailor
The scaleable monthly payment option
Reasons for switching to Ticket Tailor
Costs and the fact that it wouldn’t embed into my website.
Lynda
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Excellent Value for Money
Quick and easy to set-up
PROSEasy to set-up events. I love the integration into my own site with copy and paste of pre-prepared code which means that clients don't need to leave my site to make a booking.
CONSLimited functionality for more complex multi-day, multi-speaker events. ,
Reasons for switching to Ticket Tailor
Initially the difference in cost
Karen
Performing Arts, 2-10 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Perfect for our needs
Subscription that can be paused has been more cost effective than paying a fee per ticket sold, particularly as our audience has grown. It has always made running events easy and efficient.
PROSIn the early stages of setting up a touring opera company, TicketTailor does everything we need it to, quickly and easily. Because we're just starting out, the fact you can pause your subscription made it the cheapest option in the end as we have largeish gaps between events. Also the option not to have a booking fee meant booking online is made more attractive rather than more expensive unlike other ticketing services. Might sound small but this is important when you're trying to encourage people to come and see opera for the first time. Everything else - links, graphics, dashboard, money transfer- works well.
CONSOnly thing is the lack of familiarity our audience has with the brand. Some of our audience, particularly the older members, perhaps feel more comfortable booking through big familiar ticketing services. I occasionally get phone calls asking to book over the phone instead so as not to put card details into the unfamiliar website. But this will come.
Les
Music, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great Experience
Quick easy method of taking advance Ticket Sales, also refunds acts as an extra promotional tool/URL also great for cross selling events via the box office feature.
PROSReally simple to use, flexible on payment options (per event) not % on sales
CONSHave not found anything yet ;-) Now the broadcast feature has been introduced that has added the missing communication link.
Reasons for switching to Ticket Tailor
More flexible and useful