Best decision I've ever made as a young entrepreneur is investing in BK. Also, the CEO, is a humble, transparent and hard working guy, not some person you will never see who's behind the software.

The software is very big and there are times where I find myself getting lost when I need to make a change.

There are times I find it hard to find a function to disable or enable but after some time I find it.

Various functions make this software very enjoyable. The way that everything your business needs on one dashboard is just fantastic.

I benefitted from reducing office staff and saving more money. Also I save personal time from doing extra work on the side.

I have my website and software all under one login where I can control everything. No more needing to go to other website builders like wordpress or wix.

Great customer service, great features, really easy to use & customize to your liking. We are very happy with this software so far.

The reports section took me a little bit to figure out but once I did there was nothing that was too difficult for me to use.

For me being a photographer the most important aspect is the scheduling. I love how the smart scheduling lets my clients book without overlap.

Have been using them for a few months in my cleaning company and they have been fantastic. Quick support, quick dev team pushing new features, and a solid community.

It's also made so user friendly that it doesn't take a long time to figure out what you're doing.

The first and foremost thing that I have to mention is that the customer support is extremely nice, helpful, and prompt. There has been no customer service that I have experienced like this before.

It takes some time in the beginning to customize everything to your business, but after that, you set it and forget it.

There are some things that take time to learn and understand but once that is done you just forget about them.

EXTREMELY DIFFICULT TO NAVIGATE. You need to be an computer programer to setup.

Great product and great customer service. They're always looking for improvements that need to be made which is a plus.

It will save us a lot of time managing bookings.

Will highly recommend booking koala to anyone. Very helpful and response is phenomenal.

There are so many features with BookingKoala that it makes if difficult to keep track of what it can do. But if you're inside there all day every day you will figure it out very quickly.

Best executive decision I've ever made as a young entrepreneur, was investing in BK.

Marketing features like coupons, gift cards, and more. Reports feature, this is great you can see all reports you need to grow.

The customer and provider logins are so so so nice and all my customers compliment us because of it.

BK's support staff is as good as it gets, quick responses and if I called and left a VM they would call me back the same day and often straight away including weekends and evenings.

Everything in the software is so user friendly and so well put together.

It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

This company has the worst customer service; we had used this software for 2 years now and it constantly has issues.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

US Dollar

BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client referrals and multi-location support. Apps for iOS and Android are also available.


BookingKoala provides a customer-facing dashboard that allows clients to manage and view their appointments, refer friends and buy gift cards. Clients can also access a rating tool that lets them provide feedback on service providers. The service provider dashboard displays upcoming appointments, client payments and unassigned bookings.


The admin dashboard lets users manage system settings, edit staff information and change access permissions. A built-in reporting system provides data on revenue, payroll and coupon types. Users can set up several types of bookings, such as on-time or recurring appointments.  Other features include system logs, cart abandonment reports and in-app notifications.


Pricing is per month. Support is offered via email.



LongDescription

Employee Management

Payment Processing

Real-time Scheduling

Fitness Plan

Access Controls/Permissions

Storage Management

Dispatch Management

Exercise Library

Contract/License Management

Client Database

Group Scheduling

Confirmation/Reminders

Credit Card Processing

Communication Management

Customer Database

Recurring Appointments

Class Scheduling

Nutrition Program

Job Management

Calendar Management

Key Management

Room Booking

eCommerce Management

Customer Portal

Scheduling

Multi-Location

Certification Tracking

Booking Management

Lead Management

File Storage

Email Marketing

Mobile Access

Online Payments

Fleet Management

Routing

Service Catalog

Military/GSA Moves

Resource Scheduling

Service History

Workflow Management

Local Moves

Activity Dashboard

Alerts/Notifications

Online Booking

Client Profiles

Mobile Grooming

Automated Scheduling

Work Order Management

Calendar Sync

Billing & Invoicing

Accounting Integration

Customizable Branding

Commission Management

Facility Scheduling

Contact Database

Employee Scheduling

Claims Management

Online Time Clock

Payroll Management

Customizable Forms

Payment Collection in the Field

Client Management

Staff Management

Quotes/Estimates

LTL/Shared Truckload

Point of Sale (POS)

Third-Party Integrations

Appointment Scheduling

Task Management

Fitness Assessments

Inventory Management

Search/Filter

Loyalty Program

Web browser (OS agnostic)

BookingKoala is offered across three pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments.

•	Starter - $27/Month or $226.8/Year
•	Growing - $57/Month or $478.8/Year
•	Premium - $197/Month or $1654.8/Year

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

BookingKoala

Webinars

Documentation

Videos

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



Labor Rates

Cataloging/Categorization

Automatic Time Capture

Work Order Creation

Electronic Payments

Mobile Alerts

Time Tracking

Customizable Reports

Activity Tracking

Equipment Management

IT Asset Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Commercial Inspections

Repair Tickets

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

Cost Tracking

Fixed Asset Management

Service Reporting

Real-Time Data

Groundskeeping Management

Historical Reporting

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

BookingKoala vs mHelpDesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons