All Linxup Reviews
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Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Valuable Part of My Operation
The Linxup GPS Tracking reports speeding, fuel consumption and other careless driving and reports it daily so that I can immediately share with the driver for an immediate improvement.
PROSLinxup tracking is an integral part of my operation. The information it provides is priceless when you're not able to be on the road. It helps to reign in careless behavior before it takes a toll on my bottom line.
CONSOne feature I wish it would provide would be an alert to my inbox when it is disconnected.
Kevin
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Awesome Device
Have 11 units and helps me keep up with my equipment. I know if a driver has not moved to check on them quickly to ensure their safety.
PROSAbility of location within minutes.
CONSSatellites sometimes get blocked and stalls tracking for a few minutes.
Vendor Response
Hello Kevin, Thanks for the reviewing Linxup GPS Tracking and we appreciate your feedback! We serve a lot of customer in the transportation, trucking and railroad industries and know that safety is a large priority. Glad that you are using our idling alerts and safe driving report cards to keep your drivers safe! Thanks again for your review and we appreciate the feedback!
Replied May 2017
Mark
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2019
Unprofessional and Poor Quality
Very bad customer service. Product does not work, push notifications are all wrong, maps and mileage are wrong. trucks send wrong info and the product does not do as they stated.
PROSIt is very bad and never works with no support at all!
CONSSwitch and bait. They send the product without a contract and then threaten you to keep their poor design. Admin does not care and money is their only object.
Reason for choosing Linxup
Price and options offered that do not work. I will sign up for these other products and tell everyone how bad this company is. this is my 47th letter!!!!!
Reasons for switching to Linxup
Promised more functions and better price. BIG mistake!!!!!!
Vendor Response
Hi Mark - It looks like you've been a customer for almost two years with several devices, so we're distressed to hear that you aren't happy. We strive to delight our customers and are anxious to make sure you're satisfied. It looks like some of the issues you've been having include incorrect installation of the wired devices and Google map speed alerts. Karen, one of our customer support reps, recently sent you instructions to correct the wiring, but we'd be happy to provide additional assistance if you'd like to give us a call. Speed limit data comes from Google, but we do have an easy way to update that if they are reporting incorrect data on your common routes. Just to clarify, we do sell our devices without contracts being required and never switch customers over to contracts unless they request it. We did recently send a standard update to our Terms & Conditions, but that does not change the terms of contracts or month-to-month service.
Replied October 2019
Duane
Computer Software, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Accurate Product, works great
Tracking my personal vehicles
PROSIt works as expected and gives great peace of mind.
CONSIts a bit more expensive to have trackers on four cars than most people want to pay. Would be better if longer term customers could earn discounts. * Would be great if it could page me after hours if someone opened a door.
Lewis
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2019
My Linxup Comments
The ability to get instant information.
CONSThe inability to save route maps for future reference. I would like to save certain vehicle route maps.
Vendor Response
Hi Lewis - Thank you for the feedback! At this time you can't save a specific route to view on the map, but you can use Route Replay to go back and view routes by vehicle for at least one year. You can also download all data from routes to an excel file. We're passing along your suggestion to our product development team for consideration as an additional feature.
Replied June 2019
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
Do not use this company
it is clear for reading other review that the product is poor quality and often breaks i will never be using this company again
PROSnothing app glitches, and trackers regularly disassemble
CONSThis is one of the worse companies i have ever done business will I'm a turo host and had 11 trackers. the trackers would often not work, I reached out to [sensitive content hidden] multiple time to fix my broken trackers and I did not hear back from him. I requested to cancel services because the service was so bad and the trackers were often not working and [sensitive content hidden] said "I do understand where you are coming from here, but that is not an accurate statement, and even if it were, I have already reduced the early termination fees in half from what you owe based upon the contract. " [sensitive content hidden] insinuated that I was a liar, 1 of my cars was actually stolen, i have records of speaking to the police around the time I reach out to [sensitive content hidden] to replace the tracker that was in that car. there is way better options the Linxup, there system regularly does not work. you are unable to get a hold of customer support to replace the item or ask questions........ the also took 2600 out of my account without letting me know. reach out to me if you would like proof.do not do business with them here is [sensitive content hidden] said when I told him i did not authorize them taking my rent money out of my account " Technically, it was authorized to be over twice the amount that was charged" [sensitive content hidden] Email as proof that I spoke to him [sensitive content hidden]
John
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Linxup Gps
Linxup has been a handy device to track my fleet and dispatch for service calls as well remind me when i need oil changes and inspections on the fleet.
PROSSoftware very useful for my needs as well as able to tell me about my drivers and vehicles
CONSDont like that i need to replace units because they go bad
JESSICA
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Great Product!
Quality is great, it's easy to use, customer support is always friendly and helpful when we can and have a question! I love we can track our mechanics and wrecker drivers and know their locations at all times and know they are getting to our customers in a timely manner. We love the dispatching feature, its great to use and we don't have to hassle with calling them and having to write the dispatch down!
PROSDispatching feature
CONSroute playlist
Vendor Response
Hello Jessica, Thanks for the reviewing Linxup GPS Tracking and we appreciate your candid feedback! We are glad that you find our solution easy to use and our customer support friendly! We strive for 100% customer satisfaction and love to make them happy! Thanks for your review and we appreciate the feedback!
Replied May 2017
roy
Security and Investigations, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
GPS for Field Techs
We've increased tech productivity and with the grading system we've achieved piece of mind for our tech's safety.
PROSThe APP is very easy to use and extremely accurate. Love the Score it provides as a baseline.
CONSReally don't have any negatives. Does what we need and easy to use.
Roberto
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2017
Good enough
Mostly it is all good but I have had trouble with a unit and the issue has not been fixed. They will not replace my unit even though it malfunctions.
PROSIt tracks good
CONSSome issues with customer service
Danetta
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Drains our vehicle batteries!
When I called customer service to report this problem they wanted us to have all our vehicles at our shop at the same time so they could troubleshoot. I explained that this was not possible as we have customers that have no air conditioning in central Texas and could not wait to have their AC's repaired so they could work on our trucks. I then tried cancelling the services since we were unable to use them and they refused to let us out of a contract that our dispatcher (which had no authorization to sign for this service) had signed for. So now I am stuck paying for a service we can not use and they made no attempt to rectify this situation. Not happy and will never recommend this company! I can not fathom treating one of our customers the way linxup has treated and continues to treat us.
PROSNothing! I run a service company and can not have our vehicles down. This system consistently drained the batteries and left our techs stranded on multiple locations.
CONSDrains our vehicle batteries and leaves my techs stranded. We had to unplug cameras and are being forced to pay for it rather than letting us out of a bogus contract.
Luke
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2017
They make it IMPOSSIBLE to cancel
It works, easy to read maps, good mobile app. GPS reports more frequently in turns, giving more accurate tracking path.
CONSCannot cancel service other than disputing with credit card company. They won't take cancellations on their website, over the phone, or by email. You can only use the "contact us" form, and cancellation messages are not responded to or honored. Only way to get them to stop billing you is through your credit card company. False idling alerts. Whenever key is turned it thinks you're idling. There's no way for software to interperet whether engine is on by the battery voltage, which should be very easy
Scott
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Biddeford Painting review
Does what we need done
PROSEasy to install and easy to use. Low cost.
CONSI can not think of any bad points. I am buying 5 more gps- camer units
Reason for choosing Linxup
Ease of install
Jeff
Computer Networking, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2019
Equipment does not work
Sucked
PROSWhen it works is good. It just never works
CONSWorked for about a month, paid for 5. Asked to have device replaced and they wanted a deposit to fix thier falty equipment
Vendor Response
Hi Jeff - We're so sorry you experienced difficulty with your devices. We do require a refundable deposit to send out replacement equipment to ensure that defective equipment is returned. When processing a replacement we will also include labels to ship the defective devices back for free, and your full deposit is returned upon receipt. If we can assist with getting you replacement devices, please contact customer support.
Replied September 2019
Addie
Accounting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Linxup works great
I’ve been using it for almost 2 years. It works great and does the job- no too pricey either!
PROSI like the ease of seeing where the technician has travelled on the map. Then all the reports you can look at.
CONSSometimes it seems gps’ in general do weird things and don’t account for random moments. Doesnt happen often
THOMAS
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
REVIEW OF LINXUP SYSTEM
REPORTS, TRACKING OF LOCATION OF TRUCK DRIVERS
CONSNOTHING, WE HAVE NO PROBLEMS WITH USE OR FUNCTION OF SYSTEM
Reasons for switching to Linxup
EASE OF INSTALL AND USE
Amber
Glass, Ceramics & Concrete, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great
We are able to track our employees with ease
CONSWhen the software fails and we arent able to see where our employees are
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great vehicle tracking solution for low cost
Intuitive interface, uses Google Maps, easy to scale (and manage hundreds of vehicles).
CONSMobile apps need updated and occasionally have issues with speed limits in certain areas.
Tony
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Linxup GPS
Tracking my equipments
PROSEase of use , able to see where drivers and equipment are immediately
CONSEquipment tracker battery does not long enough
Wayne
Automotive, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2020
Beware of the NO REturn Policy
I purchased this product and it is not going to work for my application. I called and sent e-mails regarding the return and they state they do not have a return policy. No where does it say you cant return it and the website states the return policy.......... Beware. Once you purchase it, you own it!
PROSNothing Product did'nt work for my application
CONSThe no return policy. After two attempts, the support side no return, and the website states RMA proceedures
Vendor Response
Hi Wayne. Thank you for taking the time to post your feedback. I understand that one of our employees at Linxup, Dean, recently reached out to you regarding your experience. Thank you for taking the call and for working with us to address this issue as we regret making your return a difficult one. We are also currently publishing changes on our website to make our RMA procedures more clear, since obviously the content was not well represented. Thank you for pointing this out to us and I'm happy to hear that your refund and return are being processed. Please let us know if you have any further issue returning your device and thanks again for your help in addressing the misinformation on our site.
Replied October 2020
Bruce
Construction, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2019
Poor Marketing
Trailer fleet
PROSNothing, this product is extremely difficult to install.
CONSI was led to believe this is easy to install and I'd have help from Linxup in doing so. I came to find out I have to hardwire this into my trailer myself. When I called customer service they told me what each wire does and didn't help after that. When I tried to cancel they told me they would charge my full payment I'd owe after two years for two units. Horrible system. Don't buy this.
Reason for choosing Linxup
Ease of use, price
Vendor Response
Hi Bruce - We're so sorry you had an issue with installation. It is quite easy with a three wire connection. There is a link to a helpful video in your Quickstart Guide (https://www.linxup.com/ATinstall/index.html), but if you'd like to contact support we can also recommend professional installers near you. While we do not offer returns, you can cancel monthly service at any time when not under contract. You can also transfer devices to a friend or business associate and they can call in to set up new service.
Replied September 2019
Elias
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2018
I have been using Linxup for two years, now I tried to cancel my service, nobody returns my call.the GPS signal shows not accurate locations
Vendor Response
Hello Elias and thanks for reaching out to us on Capterra. After speaking with you on the phone about your account, we have refunded you, updated your GPS tracking devices, and canceled your account (as requested). We understand that you are moving and we want to wish you the best on your journey. Safe travels to you! Please let us know if there is anything additional that we can do for you!
Replied April 2018
Joe
Oil & Energy, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excellent program / system.
I love it. If you don't have this program / system you need to get it.
PROSThe mapping is VERY accurate and the vehicle info it provides is excellent.
CONSNothing. I really like this program / system
Reasons for switching to Linxup
Their program / system was new but the software was old and irrelevant.
Mike
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Accurate Tracking
I bought this mostly to track my Dad who sometimes gets lost. Works very well. I also purchased one to track my high school and college student. It gives a lot of peace of mind.
Vendor Response
Hello Mike and thanks for reviewing Linxup GPS tracking. We are really glad to hear that our GPS tracking devices give you a lot of peace of mind! Whether you are tracking your Dad, your high school/college students, or your business, we are glad that our software solution works for you! Thanks again for the review and feel free to reach out to us if you need anything at all. Have a great day!
Replied May 2017
Aaron
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2017
Overall Pretty good
We have been using these for over a year now. They work pretty well. We had one faulty unit, which was replaced and one time that it lost a truck for a few hours. Other than that, it has done very well for us.