It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

This company has the worst customer service; we had used this software for 2 years now and it constantly has issues.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

Not being able to capture PO at any stage except on Job.

Over all it was a good experience and would recommend for anyone who has a large team that they need to manage. Especially in the marketing/communications field.

Absolutely amazing will be looking to use this software when i set up my own buisness.

Its very easy to use and self explanatory, can literally jump in and get set up and start your work flow.

I don't like that you can only review 2 weeks at a time without saving it, and that when I leave the page, the clock-in views jump back to the most recent day.

The customer support is second to none. I never ever experienced such a great online customer support.

The Workever team are always on hand to answer my questions and even have implemented design changes to meet our specific requirements. Cannot fault this system, Company and it’s dedicated staff.

I love this for clocking in and out and keeping track of my tasks.

It was hard to get into the habit of checking in with Workforce to keep it up-to-date.

Great app for those businesses who what to be organised and provide a professional service to their customers.

This is difficult when trying to compare time-keeping clocks with tasks.

We’ve been using workever for a while now and even though the system in itself is worth every penny, it’s their customer service and attention to users that beats all competition.

With steady growth and incline in customers, we approached Workever. We rapidly went from dis-organised excel files to one centralised, organised system that our entire enterprise now operates on.

I like that I can clock in and out from home easily and that I can leave notes in my clock-in times so I remember what tasks I was working on.

It is essential for my timekeeping for my job. The ability to transfer between hourly codes is streamless and saves time.

Brilliant software which changes your life and the way you work.

After years of searching finally we ended up using Workever which we do not regret. It is easy to use, no training needed but for advanced users there are hidden gems as well.

Overall it's a great product, and it continues to evolve, we will definitely continue using this product for the coming years.

Also the software offers integrations (Xero, Stripe) which makes life easier. We have high expectations but Workever delivers.

US Dollar

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



LongDescription

Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Equipment Management

IT Asset Management

Dispatch Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Customer Database

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Scheduling

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Multi-Location

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Mobile Access

Cost Tracking

Fixed Asset Management

Service Reporting

Real-Time Data

Fleet Management

Groundskeeping Management

Routing

Historical Reporting

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

Client Portal

Preventive Maintenance

Pricing Management

Forms Management

Commercial/Industrial

Email Reminders

Service History

Add & Edit Photos

Email Management

Ticket Management

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Online Booking

Equipment Maintenance

Employee Database

Data Visualization

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

Mac OS

Web browser (OS agnostic)

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

mHelpDesk

Live Online

Webinars

Documentation

Videos

Pound Sterling

Workever is an electrical estimating software that helps businesses manage field service operations and jobs. With Workever, managers can import customer data and assign tasks to field workers using the drag-and-drop interface. Other features include customizable branding, scheduling, GPS tracking, purchase orders, timesheets and more.

It allows stakeholders to manage jobs, quotes, invoices, customers, and schedules and access job information in real-time. Additionally, Workever allows managers to track field workers' locations and send detailed job reports to clients.

mHelpDesk vs Workever

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