This software is outdated and in desperate need of a total overhaul.

This tool is very easy to use and manage your reports through features provided by the software.

One entry point for client data that is shared across entire company from client inbound calls, invoicing and marketing. Plus, inventory, dispatch and CSR use, it's super proficient and easy to use.

I like how things are color coded. It is very easy to come up with reports needed for accounting issues and seeing profit etc.

I like the program but there is so many easy things they could change to make it more user friendly.

This program is easy to use and has a great way to keep track of our technicians daily schedule.

SW21 is a true accounting system, nothing like some competitors that allow modifications to $ after the fact. Extremely pleased with our decision from 2000, yes we have been with SW21 for 19 years.

Complicated, Difficult, UNuser-Friendly, Poor and Insufficient Training.

Great integration from tracking service history for our customer to keeping accounts payable and accounts receivable up to date.

No Job Costing and the overall accounting is terrible.

I am a CPA working for a Plumbing/Heating company and like that the accounting package is very robust and secure. Having come from a QuickBooks environment this is far more advanced and professional.

Love the ability for the employees in the field and in the office to share and enter data.

And the guilt I feel about not using everything it has to offer.

Inventory management was the best thing about this.

Every single visit is logged in their account and we know exactly what we did there and when we did it. Customer service is by far the best ever.

The combination of the styling and the specific business solution it provides would be what I like most about the software.

The Software is well-designed and visually fantastic which making it easy to find and access all the features and functionality we need to use.

We also pay Citrix and Successware to use the product. This system is terrible.

There is nothing that is good about this software. We work around and make it work best we can.

It took me several months to learn and get caught up entering everything. I am still correcting all the errors of entering information incorrectly.

I feel the program has a lot of buttons you need to press just to complete a task which make things very frustrating.

I like that we can handle so many parts of our business with this software, from invoicing to our customer database; a wide range of reports from equipment installed to job costing.

No titles to exported reports. I have asked for this for 4 years.

Since our parent company changed, Successware has been upgrading their software and making it more up-to-date. It is now user friendly, more efficient, upgrades are happening all the time.

Project management solution and nice system for project cost management, billing and workflow easy management product.

Effective dispatch and customer service solutions.

But still get frustrated when I have to change something.

Just about everything, but I know it's what I need to properly manage my company. This is literally one of the worst designed and most complex softwares I have ever used.

Not sure what the problem is. I am hardwired into the computer.

The best part about SW21, is unlike most other CRMs on the market, the accounting does not have to be exported into quickbooks.

I like the integration with SW Remote and the ability of my field employees to have access to customer history.

The only negative that I have is that there is not drill down/clickthrough options for reports.

I like how the dispatching and accounting are tied into together. It takes away having to do multiple steps and saves me time and time is money.

We have been with SW21 for 19 years and have been extremely pleased with the software performance and capabilities.

Great advantages of the system include scheduling coordination and it serves as a repository for project deliverables.

Big Wave offers customizable, user friendly and intuitive software with first class support.

Very user friendly program. The customizations available are the major strength of this program.

Do not know software enough to see a negative.

Overall it is pretty easy and BigWave is always very good at adapting to their customers needs. It is a great way to communicate within your team regarding various projects and work orders.

A friendly piece of software that inspired confidence in the time table.

Product is hard to use for other types of projects.

The global calendar for scheduling considerations, the ability to upload and share documents, ability to track site status for projects.

Love the alerts, status, import/export features, etc. Very ease to use for ourselves, customer and partners.

I am a Deployment Pricing Manager that solutions projects that are typically managed with the use of BigWave.

The Support staff is excellent to work with always willing to go the extra mile to fix any issues that may arise. BigWave is one of the best vendors I have had the pleasure of working with.

They have features that effectively manage our deployment installers and our deployment projects. It manages multiple projects simultaneously allowing our project managers to be more effective.

Reporting is awesome when your looking for specific project details. Providing the ability to view the Standard Metrics and billing information.

We used this to manage the deployment of several major systems across the country. This application  flawlessly performed its functions well.

Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue.

This is a big tool in tracking projects and is very helpful with its real time updates and ease of use for a large bunch of people.

They genuinely care about our business, how our office runs, providing insight and solutions that exceed our expectations. I would recommend them in a heart-beat.

The biggest challenge is the inability to lock down data which is entered. This would be nice to have to avoid anyone going back into project custom fields and changing data in error.

Great Product with a superior customer support team. Easy to Use features throughout.

Bigwave allows us to manage multiple projects, across multiple regions all with a relatively small team. This keeps our teams focussed and efficient without adding additional costly resources.

US Dollar

All-in-one software to manage dispatching, customer information, service agreements, accounting, sales leads, and more. 

Our industry-leading mobile field service solution, Successware Mobile, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which are synchronized into Successware in real-time. Full operational and accounting reports will allow you to analyze and manage your business allowing you to achieve higher profits.


LongDescription

Purchase Order Management

Electronic Payments

Status Tracking

Payment Processing

Time Tracking

Customizable Reports

Document Storage

Activity Tracking

Dispatch Management

Job Costing

Contract/License Management

Task Scheduling

Electronic Signature

Invoice Management

Timesheet Management

Customer Database

Job Management

Customizable Fields

Geographic Maps

Scheduling

Data Import/Export

Mobile Signature Capture

Accounting

Self Service Portal

Technician Management

Lead Management

File Storage

Mobile Access

Photo Capture

Inventory Tracking

Real Time Data

Routing

Historical Reporting

Real Time Notifications

Service History

For HVAC Companies

Workflow Management

Real Time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Time & Expense Tracking

Work Order Management

Customizable Templates

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Real Time Reporting

Customizable Branding

Inventory Control

Contact Database

Online Time Clock

Equipment Tracking

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Customer History

Third Party Integrations

Location Tracking

Maintenance Scheduling

Inventory Management

Solar Design

For Solar Companies

Mac OS

Web browser (OS agnostic)

Please contact Successware directly for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

Successware

In Person

Live Online

Webinars

Documentation

Videos

BigWave is cloud-based customer relationship management (CRM) solution for maintenance and field service project teams struggling to manage daily operations with manual procedures and spreadsheets. The software is mobile compatible and supports a paperless operation by allowing technicians to collect signatures from store managers electronically, upload reports, and note statuses from mobile devices. Pipeline reporting facilitates efficiency by allowing users to quickly review the status of service work pipelines across scheduled sites.


BigWave has the capability to build custom reports, and its templates cut down on unnecessary administrative overhead by pre filling work orders with the details technicians need. The solution provides a dedicated web page for each site, allowing users to track schedules, enter custom field information and pricing, and report job statuses. Customers can view their job status online and work collaboratively to cease the need for status updates. Critical information uploaded electronically is recorded and organized to assure timely payment from satisfied customers.


BigWave records dates for each activity on a site assigns specific duties internally and then notifies the appropriate users when steps are complete, due, or overdue. The solution helps companies unify and optimize their field service operations.



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