All Circuit Reviews
1-25 of 99 Reviews
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Mark
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2020
Great software, easy to use
Very good. Few issues.
PROSCircuits is quick and easy to use for admins, dispatchers and drivers. Route creation and optimisation is easy both in-browser and on the app.
CONSOccasionally (only a handful of times) a similar, incorrect address has been ripped from circuits to Google maps and sent drivers to the wrong place It would be good if it could sync with shopify so that orders could be marked delivered/attempted and notes could be entered on customer orders without leaving the circuits app.
Vendor Response
Hi Mark, thanks for the review. Since you left your review, we have launched our Shopify integration so you can seamlessly manage the delivery of your Shopify orders. We're releasing new features all the time so check out our changelog for the latest news.
Replied October 2023
Connor
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
This is the best routing software on the market, hands down.
We've used Circuit almost daily for a month now, and it's changed our efficiency drastically. I have more time to focus on other tasks in the morning, other than sorting a route for our drivers. Circuit even notifies our clients of a potential arrival time so we don't have to constantly be on the phone updating our arrival times. There are too many benefits to go over it all, but the real icing on the cake is the support from Circuit itself. [SENSITIVE CONTENT HIDDEN] took the time to demo the product, and teach me as much as they could so my first time using things went smoothly. When issues arose, they were dealt with quickly and efficiently. I honestly can't recommend this product enough.
PROSBy far, Circuit is the most user-friendly app on the market. Being able to plan the day for your drive team from your laptop, then send it to your team via a smartphone app that has the ability to overlay over Google Maps or Waze makes using this a breeze for admin and drivers alike. You can also pre-load a spreadsheet with all the required information, and the app will import everything for you saving time, and more importantly sanity versus some of the other apps on the market.
CONSNot being able to edit the route as an admin after being sent to drivers can be a bit cumbersome at times, but considering all the other great functions this is really a minor issue.
Reasons for switching to Circuit
In looking for a paid service, the cost was either astronomically high for our needs, or not nearly as functional as necessary.
Vendor Response
Thanks so much for the review Connor. We often hear that Circuit helps make every stage of delivery more efficient, and that adds up to hours of time saved each day. Glad to hear you're finding that too! Since you left your review, we've released a host of features, including the ability to edit live routes and our API, which can help you automate your delivery processes even further. Check out our changelog for more info on the latest feature releases.
Replied October 2023
Ray
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed October 2023
Delivery Scheduling Needs work
Overall, Circuit is adequate for optimization, but scheduling need work.
PROSRoute optimization is critical to our business. Circuit does a good job at this.
CONSI can set "Arrive between (Hours:Minutes) and (Hours:Minutes)" but I have several customers who are closed for an hour or two for lunch. Support can't tell me how to schedule around those closed hours. Seems simple to me.
Reason for choosing Circuit
simpler to start
James Brian
Retail, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great Software!
My overall experience with Circuit has been fantastic. Kev has been outstanding in every aspect, specifically in the area of customer service. Circuit fits our needs perfectly. Keep up the excellent work, Circuit; we are so pleased we found you!
PROSWhat do I like the most? I like it all, but I'd say the proof of delivery, optimization, and the export data function if I had to choose.
CONSAs mentioned before, I'd like to see a master search option. Don't get me wrong, Circuit's search function is nice; A master search covering two or three months would be more convenient and would save time when you're unsure what day the "Package" went out. It would also be nice to have the ability to take more than one photo. I'm pleased to hear Circuit's going to 24-hour customer service, much needed when your business is in the US :).
Reason for choosing Circuit
The others offered far more than we needed and were far too complicated for what we do.
Vendor Response
Hey James, thank you so much for the review. Among the many new features we've added recently are global account search, the ability to take multiple proof of delivery photos, and much more. Check out our changelog for the latest updates.
Replied October 2023
Thibaut
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great tool to plan our daily operations !
I liked customer support. [sensitive content hidden] has always been very helpful with our requests and available for us. Also very transparent about feature requests.
CONSNothing, I think the tool is great there are some integrations ongoing that will even improve it.
Reasons for switching to Circuit
Volumes are lower so Google Maps is sufficient and free.
Vendor Response
Thank you for the review Thibaut. We're pleased to hear you like the product. We're releasing new features all the time so please check out our changelog or sign up to our mailing list for the latest news on product updates.
Replied June 2023
katherine
Furniture, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great value!
Circuit is improving all the time. It is a great product for the price, and the team seems to actively be working to upgrade it. Their customer service is accessible and they listen and work to fix any issues that arise. Including modifying the functions when necessary. While there are issues that have arisen with load time and how many things you have to click through in order to finalize a route, the positives far outweigh the negatives. I would recommend.
PROSCircuit is improving all the time. It is a great product for the price, and the team seems to actively be working to upgrade it. Their customer service is accessible and they listen and work to fix any issues that arise. Including modifying the functions when necessary.
CONSToo many finalization buttons to optimize a route. It seems like you have to click through so much after inputting the route information before the route is actually saved. Many times our team has input a route and not finalized it because you have to walk through 3 additional steps to complete it. That takes time when working with a customer.
Reasons for switching to Circuit
Ease of service and affordability
Tim
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
One Of My Favourite Apps
Finding the Circuit app has been a true highlight and I've loved using it ever since. It's a great inexpensive app which is easy to use, constantly being improved and is very well supported by their customer service team. It saves me time planning deliveries for my drivers and saves my drivers time by optimising their route efficiency. I know where my drivers are at any time which means I can provide very accurate information to my customers regarding their deliveries.
PROSCircuit is a great app for anyone who organises deliveries and/or drivers as part of their work function. It's user friendly and inexpensive and can be used by anyone with a phone. It sorts deliveries in to the most efficient runs, provides a 'proof of delivery' function, shows real time tracking of drivers and notifies customers. The Circuit team provide great customer service, are constantly improving their product and are happy to take suggestions onboard for further improvements.
CONSThere's nothing I don't like about Circuit. There is one improvement that I have already suggested to the team, which they took onboard. This was the ability to click and drag a particular delivery and place it exactly where I want it in the delivery run, irrespective of what is the most efficient order. This would help as occasionally our customers have particular needs that don't fit in with the most efficient route.
Richard
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
The most cost effective
If you are running a small fleet of delivery vehicles, then the circuit is a must have. It is a cost effective solution with loads of great features. The one feature we love is how the customer can track their delivery to their business.
CONSNone thing really. The only feature that would be fantastic to have would be to upload a week's worth of deliveries and for circuit to optimise the run for the week. At the moment you only do it for the day. Which means sometimes we go to the same area in the week.
Hannah
Food Production, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Great for a growing meal prep business!
I like it, used it for over a year and will continue to use it. Super helpful as I grow!
PROSI love the sad of use and uploading a spreadsheet into the website.
CONSClients not being able to message the driver specifically, not sure if I’m missing anything but usually when clients message the message doesn’t get to the driver. Also sometimes doing the route and redoing them when a driver changes can mess up the whole route, wish that was a little easier. Sometimes I have 5 drivers and add in another driver but when you optimize the route then only 4 or 5 drivers get a route which doesn’t make sense, it should split them into the active driver. So then it’s a manual process for me which does take some time. But in general, hasn’t been bad.
Reasons for switching to Circuit
Hand doing them in google which was terrible
Derek
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Furniture Store Delivery
Overall it has been very good. It is a great program.
PROSWe tested several other programs (some cheaper and some more expensive) but Circuit had the best value. It was very fast to implement and learn how to use the software. I really like the monthly updates and features they push to us.
CONSOverall the multiple clicks to get add a stop, make changes to a route is a bit cumbersome. It would be nice to streamline that process.
Reason for choosing Circuit
The previous companies were either too expensive or the lower priced ones did not provide the clean functionality.
Reasons for switching to Circuit
The previous companies were either too expensive or the lower priced ones did not provide the clean functionality.
Safa
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Consistent and reliable
Super super easy to use, affordable and scalable.
CONSEditing routes on the app can be a bit of a pain, but once you get used to it and reupload from an edited spreadsheet it’s a real breeze! Just takes some getting used to the workflow. Any bugs have been very promptly dealt with and customer support is excellent!
Reason for choosing Circuit
Cost and ease of use
Vendor Response
Thanks for the review Safa. Editing reviews is now so much easier since we launched the feature that allows you to edit live routes. We're glad you're enjoying our product and happy to hear our customer support team has been able to help you with any issues.
Replied October 2023
Brian
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great Product -
Great. We've been with them for years and always been happy
PROSHonestly the whole package of the offering is amazing. it does virtually everything we need it
CONSThe only thing I don't like about Circuit is the integration with shopify. We could become more effiecnt at pulling products if we could produce a list of items that we are delivering that day.
Ajaydeep
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Using circuit for route planning
I’ve been using it for 3 years now and never regretted my decision
PROSI can plan in advance and map out my route for the next day which makes my job more efficient and easier
CONSEverything is good no complaints I don’t have any issues currently
Reason for choosing Circuit
It checks out all the boxes for what I needed
Gabe
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Optimizes my time creating delivery routes
Positive
PROSSaves me time when I'm at my busiest part of the day
CONSFrom the beginning to now, most of my needs have been met with version updates. Would be nice to be able to add a driver to a route currently in progress.
Jeffrey
Farming, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2023
inexpensive and efficient
We use circuit to manage our delivery team, plan routes and issue delivery notifications. Compared to competitors it is a much more affordable solution that provides the simple features we require for a small delivery team.
CONSGPS could be better at times. But for the price it isn't an issue for us.
Noah
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great product, would recommend!
Very positive and easy to use product.
PROSEase of use for administrators and users.
CONSSending routes from PC is hard to edit.
Mario
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great tool
Its great
PROSRoute planning is very accurate, its a great tool for delivery on my business.
CONSIt doesn’t let you edit the order of the route manually. It will be great if you could just drag up or down manually the directions on route.
Reason for choosing Circuit
Easy to use
Michael
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2023
recomended
Circuit is the most simple and easy to use routing software Iv'e used for routing. I generally recomend it to everyone, especially smaller companies.
CONSSometimes the driver tracking is off, but never in a detrimental way.
ashin
Logistics and Supply Chain, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
Overall good.
Overall it a good web application.
PROSThe most liked feature of the circuit is giving our customers a proper update.
CONSIt's the support.For a reply, we need to wait more than 10 minutes
Matt
Food & Beverages, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Time Saver
Overall we really enjoy the product and think it offers great value for money. Even for a small business like ours.
PROSWe like the route management so we don't need to manually sort a drop list for our drivers. Circuit automatically gives our drives the most efficient drop list and route.
CONSReal time adjustments to the delivery locations and order would be great.
Nigel
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Great product!
Great product, saves time and builds efficiency into our delivery schedule.
PROSThe ease of route planning and adjusting routes for the delivery drivers is excellent!
CONSThe one thing I'd like to see is the ability to number the deliveries quickly rather than set a time and delivery window.
Christopher
Consumer Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
Circuit for Sales Review
Circuit makes me so much more efficient and makes route planning a breeze.
CONSI wish I could add general notes for the entire day, instead of just for each individual client. That’s really my only complaint and it’s not that big of a deal honestly
Darnell
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2020
Route planning for YYC Local Wipes deliveries
Very cost-effective Can add delivery notes to each "stop" on the route Can adjust route on the fly, and re-optimize the remaining stops Compatible with apple carplay because it uses either apple maps or google maps on your phone Circuit for teams has all the features you'd want to manage a team of delivery drivers -bulk upload of routes -delivery confirmation functionality
CONSIt was confusing that there are 2 apps, so for a while we didn't even realize that dispatch tier features existed, but other than that, there aren't many complaints as it's allowed us to optimize our delivery times here in Calgary, AB, getting sanitizer wipes delivered during the pandemic!
Reason for choosing Circuit
We tried about 5 or 6 different route-planning apps, and this one came out as the easiest to use.
Darryl
Verified reviewer
Education Management, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Best Value for Money
Super quick to set up, easy to guide students through, and easy to access further information when needed.
PROSVery simply laid out, provides exactly what it says it will without slowing down the system of the user at all.
CONSVery happy with the system, easy to use for end users, no complaints!
Reason for choosing Circuit
Easy to use.
Vendor Response
Thanks for the great review Darryl. We're always pleased to hear that customers find Circuit for Teams quick to set up and easy to understand.
Replied June 2023
Dennis
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Essential for any buisness that relies on delivery tracking
Great over and experience very reliable product.
PROSBeing able to keep track of deliveries that are in out for the day.
CONSI can not think of anything negative about this product.