All Compass Wave Reviews
1-12 of 12 Reviews
Sort by
Susie
Verified reviewer
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Program!!!
I'm so happy and have been getting estimates where I wouldn't have. I'm am to capitalize on the folks that are visiting my website. I should have done this a long time ago. And I am able to retain more contacts for other marketing funnels.
PROSThat I started getting estimates right away. And that it keeps a data base of all contact information.
CONSNot much. Can't think of anything. Programs been wonderful for my company.
Vendor Response
Thank you Susie!
Replied November 2018
Patti
Facilities Services, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Incredibly helpful software!
I had a positive experience with this software and am only leaving to cut some expenses as a solo cleaner. Great value but not for the infrequent way I used it.
PROSEase of use, professional look of estimate, customer service, and value
CONSIt took awhile but they recently added custom questions- so that solved the only con.
Reason for choosing Compass Wave
Price, didn’t need the additional booking features of Launch 27 as a I don’t have employees
Vendor Response
Thank you Patti for your review for our Maid Service Estimation Software! I'm glad to hear that the custom questions has helped make our application even easier to use. We hope that when you are ready you consider using our software once again to help your business grow. The greatest value of our tool is when you place it on your website to help generate leads. Reach back out when you're ready and we can help set this up for you.
Replied February 2020
Shanacee
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Compass wave
It is helping us in grow our company. It has paid for itself the 1st week of using it. We have placed it on website. Has been great service for us.
PROSWe love that it collects data for a lead that was actually interested in our services.
CONSWe are still learning how to use compass wave we love it so far.
Vendor Response
Thank you Shanacee for your review! We're happy to hear that it's helped grow your company!
Replied November 2018
Shana
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
CW is amazing!
This helps with clients that don't want to call and be on the phone. It helps them get the price to see if they would like to use our service. It also helps us collect each person's information that was interested in our service we can now email or call or send mail to try and win over the business at a later time if needing
PROSThis app changed the way we collect data. It helps clients get the information they need at anytime. We can give the best online estimate possible with compass wave it's been amazing!
CONSI'm still learning even though we been using the app over 3 years. Most is easy to understand then some I don't. I probably would use more functions if I understood how.
Vendor Response
Thank you so much for your review of Compass Wave Shana! We are thrilled that you've continued to grow with us over at CW and have found value in our lead generation software! Contact us anytime through the chat icon and our support team would be happy to do a quick zoom and show you some of the additional features we've released this past year. Some of those include our direct Zapier integration which could help you further automate your estimating processes. Thanks again for trusting Compass Wave!
Replied May 2023
Vania
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Amazing software
Amazing! Truly amazing!
PROSI cannot tell you how much I love this software! It is literally a lead engine. It generates leads 2 or 3 times a week and from those leads people go on to request a booking. It has easily generated 20 to 30 new clients in the past year and it is very simple to to use. [SENSITIVE CONTENT HIDDEN] is very helpful and a gentleman. I honestly feel that it is another avenue that helped my business grow... I doubled my revenue this past year and I strongly believe it was Compass wave that helped me reach my goals as a business owner.
CONSYou do need to modify the measurements of data to make it your own in the sense that I had to tweak the numbers and it took a few days and sometimes I had to go in and tweak some more but it all worked out. It’s not even a con its just a small investment of your time to get it right but you will be very happy with the end results.
Vendor Response
Thank you Vania for your review! We're glad that our estimating software is helping you grow your cleaning business! To help with the setup and pricing we recently added even more flexibility to the questions you can ask your customers by adding Custom Questions and cost drivers to the mix. Thanks again for your feedback!
Replied January 2020
Beth
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Compass Wave is an excellent marketing tool. It has helped us grow our business.
Again, Compass Wave Software is helping to grow our business.
PROSSoftware is extremely easy to use. I love getting e-mails advising us when someone has placed an inquiry. Great tracking of all inquiries. Clients also find the software easy to use. Tracking the use is important for future comparisons. We appreciate that Compass Wave is helping us to grow our business. Would recommend Compass Wave to other businesses.
CONSThere isn't anything we dislike about this software. If there could be an upgrade to the software, it would be nice to force the user to complete all sections (name, phone number, complete address and e-mail address, before estimating and allowing them to log out.
Frank
Consumer Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great Company
Excellent Customer Service and Support.
PROSLove the convenience it provides for a potential client to get an instant estimate.
CONSI really can not come up with anything at this time.
Reason for choosing Compass Wave
Value and Relative Simplicity
Vendor Response
Thank you Frank! We're glad that our Estimation Software is helping both you and your clients! We appreciate you and thank you for your honest review of our maid service estimating software.
Replied March 2020
Coleen
Consumer Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Compass Wave Review
People who don't want to take the time to call or when we can't be reached can use the online estimator. I am getting a good return for the cost!
PROSI love the fact that people who are super busy can get an online estimate. If I don't hear from them, I can easily follow up with an email or a phone call.
CONSI wish there was a way to search for a customer instead of going through the list.
Vendor Response
Thank you Coleen for the review! In order to search go to Tools->Sales Database. From that screen in the top right you are able to type in the search box to filter through all of your potential and current clients :) Please contact support@compasswave.com with any questions.
Replied November 2018
Rosie
Individual & Family Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Game changer
[SENSITIVE CONTENT HIDDEN] and his team have been amazing with responding whenever my office has questions.
PROSInquiries have a price for cleaning within seconds!
CONSAt first I found it difficult to set up the calculations, [SENSITIVE CONTENT HIDDEN] actually got in zoom with me and walked through every step!
Vendor Response
Thank you Rosie! We're thrilled you enjoy and see the value of our estimation tool!
Replied December 2021
Eugena
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Convenient
Once set up... hands offFor me it is confusing and it took quite a while to get it dialed in to the correct number
CONSThe set up. For me it is confusing and it took quite a while to get it dialed in to the correct number
Monique
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2018
This has been very easy to use. It saves alot of time with getting estimates.
I like everything about it honestly. Very easy to navigate through. It shows the house to make sure it's correct. I can choose how high or low low to make cost.
CONSI dislike how if a customer wants biweekly cleaning it quotes higher prices. This has cost me a few customers. Other then that I love it
Vendor Response
Thank you for your review and feedback Monique! Early next week we are actually pushing some changes so you can decrease the % for the frequency of cleanings as well as increase them (Right now you can only increase). Please reach out to support@compasswave.com and we'll help you make the change next week. Thank you for using Compass Wave!
Replied July 2018
Franklin
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Excellent software!
Online
PROSEasy for us as well as for our customers. People these days want everything simplified and it doesn't get simpler with Compass wave. They are prompt to assist, very important.