All eHub Reviews
1-25 of 53 Reviews
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Chris
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Good value for small businesses
Integration with our e-commerce platform reduces time and mistakes in shipping.
PROSOnce the connection was established and the software was set up, it was relatively easy to train new users and start using it.
CONSTook a while to set up and get the connection working. Can't set it up to separate "admin" from "user" roles, so even the shipping clerk has access to the back-end configuration.
Reason for choosing eHub
Better support. Also, ShipkeyPro was required to provide bi-directional status tracking in our ecommerce DB.
Reasons for switching to eHub
Poor support
Jody
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Shipping Software
The staff is extremely helpful and quick to respond.
PROSThe ease of use of the software. I like the integrations with Amazon and Shopify and other systems. It is also easy to set up shipping profiles.
CONSWe are just starting to use the software so we do not have any cons at this time
Reasons for switching to eHub
Shiplinx is changing their platform and it was recommended that we change software.
Rick
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
Infuze Hydration Review
Customer service top notch. Still lots of issues with the program and glitches. I always expect some issue to happen whenever an update is released.
PROSOnce we got used to using the program, it is very simple. I love the sorting feature as we are able to sort by many different options. I like that I can go in and reprint a shipping label with ease. Would recommend making it possible to sort by box size and type.
CONSWe have had a huge learning curve and many problems with this system. Their customer support ([SENSITIVE CONTENT HIDDEN]) has been amazing. If it was not for [SENSITIVE CONTENT HIDDEN] we would have switched to a different shipping program. International shipping is still a weak spot on Shipkey and we are very hesitant to turn on full international as we worry that Shipkey can handle it.
Reason for choosing eHub
USPS rates
Reasons for switching to eHub
Better rate for USPS shipping.
Quinn
Sporting Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Product
The time it takes to print labels has been cut down drastically which has improved our efficiency and ultimately saved us money.
PROSHaving preset rules that automatically select the package type and service type have saved us so much time.
CONSSometimes we run into issues with the software not printing all the labels. We've created a checks and balances to overcome this.
Reason for choosing eHub
The guys at Essential Hub made it an easy decision.
Robert
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Make this a Priority for your business
This program was easy to set up and use. The staff is very helpful and will customize everything you need.
CONSLooking forward to more automation as our company grows
Reasons for switching to eHub
Better Pricing with excellent customer Service
Jenessa
Sporting Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
No Complaints! Great so far.
Great organization with fantastic customer service! They even helped us set up shipping on our brand new Shopify page.
PROSDefinitely the cost savings they provided us!
CONSWe haven't had any issued yet through 10 months of using the software.
Reason for choosing eHub
Cost savings! They got us the best rates - not to mention we read reviews about the terrible customer service of Shipstation.
Payton
Sporting Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Glad we switched to Hub!
No complaints for the short time we have used them!
PROSNo hiccups, cost savings are great, and their team has been a huge help answering any questions that we have.
CONSNone! The customer service, cost savings and overall experience has been fantastic.
Reason for choosing eHub
Better rates and customer service reviews than shipstation
PABLO
Food & Beverages, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Very easy to use and practical.
I love the follow back and the follow through with Essencial Hub.
PROSWhen's we've established my account information, we were able to set up all my software equipment shortly after. Along with a tutorial. Each hub made the process extremely easy to use. I waz not overwhelmed with the new technology, it was simply practical. I am overall satisfied with the level of service I have received with a hub. Thank you for making business extremely easy and achievable.
CONSNo recommendations at this time. I'm extremely happy with everything.
Reason for choosing eHub
I choose Essential Hub because of the speedy service and follow up.
Joseph
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Customer Service!
It's been a great experience. I was going to use Ship Station originally but I found the Customer Service at Essential Hub to be so great and easy to work with that the choice was clear for me. And being a newbie I was able to troubleshoot and get help or get questions answered easily and quickly.
PROSThe software saves us a lot of time and gets us better rates on shipping. It's an essential part of our workflow shipping 50 to 100 packages a day. Integrations are easy to setup which is important and their customer service is quick to answer questions and help us with new setups whenever we need.
CONSThe interface is nothing special but still easy to use. I wish we could do side-by-side quotes when using the quick quote tool.
Reason for choosing eHub
Customer Service
Reasons for switching to eHub
Needed more efficient tools for higher volumes. And better shipping rates, too.
Jonathan
Chemicals, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
"Essential" for any Business that Ships
Very positive. If we have an issue, we report it and Essential responds.
PROSEasy integration was key for us to adopt Essential. Once turned "on", it only required a few setup values entered and within a few days we were live. Now online and live using it for more than a year, we are taking advantage of most all options that apply to our fulfillment process.
CONSLack of daily "end of day" for the main carriers USPS, FedEx and UPS. We have been assured this will soon be added and for logistics, really needed.
Reason for choosing eHub
It integration was seamless.
Reasons for switching to eHub
Wanted an "all in one" package that integrated with our software.
Steve
Warehousing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great platform for shipping
Our experience has been great, start to present
PROSEasy integration of new e-commerce platforms, easy to use, fast functionality
CONSSeparate sites for managing meters, and sending packages
Reasons for switching to eHub
Wave didn't do everything we needed it to do
David
Airlines/Aviation, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Shipping Streamlining
Essential Hub has been a great help in streamlining our shipping process and has offered us an easy way to save on our shipping costs.
PROSAbility to shop multiple carriers and improved post office pricing.
CONSMay take a bit of a while to get used to.
Reasons for switching to eHub
Multiple Shipping Carriers
Carrie
Sporting Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Best Shipping Software for any Ecom Business
We switched to Essential Hub right before Q4 in 2020 and it was the best decision we made. It was robust enough to handle the massive, unexpected volume received. Set-up was great and their team is amazing to work with. If we have any issues or questions, we know we can call and talk to a live person who can provide real solutions. I am a very happy customer and have referred multiple other companies to use Essential Hub.
PROSI love how easy it is to do bulk operations, shipping costs, and daily management of all our orders.
CONSThe only think I don't like is how long it takes to book. It is anywhere from 10-20 seconds which doesn't seem like a long time but when you have hundreds of orders to get through, it really adds up.
Reason for choosing eHub
[SENSITIVE CONTENT] sold me on it. I knew they would be there to help me out.
Reasons for switching to eHub
Better service and capabilities
Mike
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Awesome
Easy integration made the switch simple.
CONSWhen it forced me to use FedEx Home Delivery
Reasons for switching to eHub
Software upgrade
Lauren
Logistics and Supply Chain, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Essentialhub.com Is Easy to Navigate
We have been working with Essential Hub since May 2020 and they are great! The auto-replenishment of postage from Essential Hub via our shipping platform software makes processing seamless. It is not often that we require support but when we do, the eHub support team is quick and courteous! ESSENTIALHUB.COM is easy to navigate and offers a variety of reports that are helpful in bill back/auditing processes.
CONSI don't have any suggestions for improvement at this time.
Shai'La
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great Product, Great Service!
It's been great!
PROSRules, manual order creation, batch shipping is all great
CONSUnable to break shipments up without processing. Would be great if we could still have the order pending, divide the shipments, and then process the entire order (for wholesale orders). Also, no variety in APO shipping options. We use ShipStation for our APO and Wholesale orders.
Reasons for switching to eHub
Cost
Lynn
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2021
shipping softare review
ease of integration with stone edge and cost
CONSLack of training for features and insurance integration procedures
Reason for choosing eHub
ease f integration
Reasons for switching to eHub
cost
Lexie
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2021
Easy To Use Platform
This software was easy to implement into our system with minimal updates needed on our end to maintain. Their support channel is very responsive and they are willing to fully respond to most inquiries.
CONSThey are not communicative when there are any problems or updates which has caused a few hiccups with our services. They also do not report on APVs immediately which has caused extra work for our support channel and unhappy customers.
Derek
Publishing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
True facts from a actual user, what you need to know from SierraStickers.com
Amazing and i would give them 10 out of 10. The have the best price of 6 of the services we checked out. The support is excellent and they really know what they are doing. You don't get outsourced to a different country for technical support.
PROSThe integration process was a breeze even with our custom backend. The support is amazing.
CONSThe only gripe is you cannot print end of day statements the next day if you did not process them before 5pm so make sure you process them.
Reasons for switching to eHub
We switch because stamps service sucked and there software was slow, outdated, inaccurate, and no one could fix the most common problems a lot of users seem to keep having. There billing always had issues and so many refunds thy had to make back for unexplained overages.
Lauren
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Software, Simple to Use
Outstanding! Would absolutely recommend.
PROSSimple to use software makes team training a breeze. The Essential Hub team is always very responsive and helpful when needed.
CONSWe have had some difficulty with a FedEx integration, but honestly I believe it is due to FedEx and not Essential Hub.
Reason for choosing eHub
Customer service is incredible
Reasons for switching to eHub
Our previous software didn’t have all the features needed for our unique shipping process.
Jeremy
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great Shipping Software
Ease of use, the uptime is great. Support is very responsive
CONSNo cons that I can think of at the moment
Rita
Food Production, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
What A Time Saver!
I found out about Essential Hub from one of my customers who works for the company. He had tried to get me to give the a try earlier but can sometimes be afraid of change. I finally decided to give it a try and I am so glad I did! Since I work mostly alone and wear so many hats in my business, I need to be efficient and Essential Hub is just that. Also, since I am so resistant to change, it took someone special (with patience) to train me on the system. [SENSITIVE CONTENT] was extremely kind and he took his time teaching me what I needed to know to get going. He has also been helpful several times after. I am very grateful I decided to give you guys a try.
PROSHaving all the essential information move directly from my order form on my website straight over to the Essential Hub platform is a true time saver. I no longer have to type in all the addresses to create my shipping labels. I am thrilled.
CONSI would like a report of all of my shipments per month. It's probably there, I just don't know how to get it.
Reasons for switching to eHub
This product is more efficient/smarter and I save money on my postage.
Aaron
Textiles, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Big Savings & Amazing Customer Service!
10/10 amazing. Great software with an even better customer service.
PROSThe UI is extremely easy to use and navigate in general + the "rules" that we are able to set make shipping and inventory management a breeze.
CONSI honestly can't think of anything we have had an issue with!
Reason for choosing eHub
Cost savings and customer service.
Reasons for switching to eHub
Shipstation has terrible customer service - when we had problems, which was often, we couldn't ever get ahold of anyone.
Johnathan
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Program
Met [SENSITIVE CONTENT] at the Olympia and decided they might be a good fit for our company. Started to use the program after they presented us with a savings breakdown. Great group of people who have helped us save on shipping costs with an easy to use program that has all the features we need.
PROSOverall, what I like most about eHub is the ease of use. The integration process was smooth and simple.
CONSSo far I have no complaints on the software.
Reasons for switching to eHub
eHub provided better rates
Zachary
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Really is Essential
I am able to manage the team and the shipping logic with minimal training compared to other systems.
CONSWith all the API's sometimes is can go a little slower that desired. If you work withe their support this can usually be resolved.