All TraxWorx Reviews
1-25 of 54 Reviews
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Mary
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Unlimited configuration and build out capabilities!!
Supported by a great team that is opened to expand modules to support field staff with management reporting tools. Customer service has been stellar and better than any product out there.... Works great for smaller agencies as well due to the costing... very affordable. Changes are done to my application since it is not a SAS or cloud solution. I don't have to vote and wait for desired changes to be implemented. There are done quickly..... Great company to work with and cares about pushing out a great product.
PROSCustomer support is huge!!! Configurations changes provided when needed and in a timely manner... even if it is a 24-hour turnaround due to specialty events. Team listens to our business requirements and implements the changes. Ease of use... no training downtime. Personnel appreciates its value and timesavers from using logbooks to app based tools.
CONSNone that I can think of regarding this product.
Reason for choosing TraxWorx
Costing and Customer Service. Reviews and ratings as well as sustainability of current customers means a lot. Some companies make false promises, but TraxWorx's has delivered 100% of the time.
Vendor Response
Thank you very much for your review! We strive to provide the very best customer service and easy to use modules that are secure and reliable. We are happy to further provide custom programming services that may fit your organization's operational needs.
Replied March 2023
Francisco
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great software!
As a paramedic, it is very important that we are able to track the location and use of controlled narcotics given in the field and document personnel in charge of administrating it. It is pertinent for professional and legal documentation. Being able to use this software to document and track restock of medications is also great. This program and app is user friendly and allows us to keep up with new technology standards as it pertains to electronic documentation and tracking.
PROSEasy to navigate. This software helps keep track of very important information in my line of work. It helps keep track and inventory of controlled narcotic location and use in the field, it assists us during our weekly medical inventory and supply check outs, and it is also able to be used to do more specific tracking to include emergency vehicle routine check out and repair logs.
CONSAnytime an issue or questions arise, administrative personnel are always willing to make the changes needed to make our job and use of software user friendly according to our specific need.
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
Matt
Public Safety, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2020
PhaRmLogs review
Great product with a positive experience. Easy to use.
PROSEasy to navigate and view previous days count and who signed. Clear to view who has not signed. Gives notice if count is off before you sign. Customer service is prompt.
CONSI do not have any dislikes with program. First type of program like this I have used.
Vendor Response
Thank you for your review. We will continue to provide the highest quality product and support to our customers. Thank you.
Replied August 2020
Adam
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Newport Beach Fire Department
Our overall experience with TraxWorx has been great. We appreciate the fantastic customer service. They are very receptive to new ideas and they communicate very well. They are there when we need them. Thanks TraxWorx! Our experience with TraxWorx has been exceptional. We are particularly grateful for their outstanding customer service, characterized by attentiveness, responsiveness to new ideas, and effective communication. Thank you, TraxWorx, for consistently exceeding our expectations!
PROSFor several years, TraxWorx has served as the indispensable foundation for our narcotics and EMS supply ordering documentation. Its enduring reliability has been pivotal to our operations. Notably, with the establishment of a central EMS supply warehouse, TraxWorx continues to play a central and indispensable role in seamlessly managing the ordering process and maintaining precise inventory records of our diverse range of products.
CONSI cannot think of any negatives. Thanks.
Vendor Response
Thank you so much for the positive feedback. As you know, we are committed to each and every one of our customers and in support of their mission. We really appreciate the time you took to provide the wonderful feedback. Thank you.
Replied April 2024
Nick
Public Safety, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Pharmlogs is the “easy button”
As one of the administrators responsible for the restocking of our hundreds of vials of controlled drugs in the field each day, Pharmlogs made keeping track of what is where as easy as possible.
PROSOf greatest impact is our ability to track each individual vial, while they are assigned to each medic unit’s kit. We can search by unit, to confirm what should be where, when it may expire or when it was used and when that kit was restocked, and by who.
CONSThe vendor is extremely receptive to input and we’ve found Pharmlogs to be as configurable as we can think to make it.
Reason for choosing TraxWorx
When it was first demo’d and tested, it was immediately evident how much value-added it would be for our needs.
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
Alan
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great overall
A good experience.
PROSEase of use and customer support. [sensitive content hidden] communication is always prompt. He answers all questions and goes above and beyond in customer service.
CONSThere are not very many negatives, regarding Pharmlogs. The program is user friendly. I wish I did not have to change my password so often. With so many passwords it makes it difficult to remember at times.
Vendor Response
Thank you for your review of Pharmlogs. We will continue to provide the very best customer service and a product that is easy to use and secure.
Replied March 2023
Gage
Public Safety, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Controlled Drug Accountability for First Responders
Necessary for ALS first responders who need to check their controlled drugs daily.
PROSPharmLogs has made controlled drug accountability a breeze. The ability to checkout, log administration, and restock all from iOS and Android software makes the system easy for everybody to use. The user friendly technology allows users to check several functions at the touch of their finger, with immediate feedback.
CONSWhat I like least about PharmLogs is that this box is making my type something worth 40 characters. Done.
Vendor Response
Thank you for your review of pharmlogs (TraxWorx). We will continue to make our drug tracking module the easiest to use. Really appreciate your review.
Replied March 2023
Chris
Public Safety, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Product!
This has been a great addition to our department. Not only is it easy to use, but it also maintains a high level of accountability. I also enjoy the accessibility as I can quickly access the program from my phone or iPad.
PROSThis app is very user friendly and extremely easy to use. Any customizations we needed for our department were quickly and efficiently implemented by the administrator. I also appreciated the daily reminders so I never forget to do my daily checkouts.
CONSI have no complaints about this program.
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
Eddie
Public Safety, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Pharmlogs vs the Paper Trail
Excellent experience!!
PROSEase of use. Customization based on our needs. Developers willingness to listen and try and see what works for you and what doesn't, which is crucial in making it work for you and your staff. Best of all NO MORE PAPER!!!!
CONSI usually get calls about drug administration and drug restock. It is probably just a training issue on my side so I don't yet fault the software. Like I said, [SENSITIVE CONTENT] is awesome and so willing to help with any CONS that you have so you end up with all PROs!! And an option to fax a request direct to the pharmacy would be cool!!
Reason for choosing TraxWorx
Cheaper. Being a smaller town with limited resources, paying a corporate giant a lot for a little didn't make sense. And much better customer service
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
Bradley
Warehousing, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
PharmLogs Review
10/10 The customer service is unmatched and is the best part about it.
PROSI like how dynamic the system is. We can build whatever we want with the help of [sensitive content hidden]. I also love how available [sensitive content hidden] is. I can call him with no notice and he will have my problem solved ASAP.
CONSI currently have no downside to TraxWorx. I have been using it for a few months for various uses and have not found a down side.
Vendor Response
Thank you so much for the positive review. We work hard to ensure our customers feel important and that the product works to their satisfaction. We look forward to the continued partnership.
Replied January 2024
Kristin
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Not applicable
All good!
PROSResponsiveness of tech support, adaptability, updating of system
CONSNA, Pharmlogs works for us just fine. We don't use it to track morning checkout of equipment and apparatus but need to develope that with Pharmlogs.
Vendor Response
Thank you for the review. We do make our customers the priority. Looking forward to showing you the asset checks module. I think you'll love it.
Replied March 2023
Ryan
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Pharmlogs recommendations
This has streamline out narcotic tracking by a mile. Way better system and allows all to see what has been done and what still needs to get done.
PROSUser friendly for people that have a hard time with computers. It very easy to access and understand. It requires very little training to become an expert.
CONSNone applicable it does what it's supposed to do.
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
Pomerne
Public Safety, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
PharmLogs review
PhaRmLogs is really easy to use. I’ve been using it on my cell phone and it’s really convenient. The EMS checkouts are really easy since multiple users can complete their parts of the checkout. It’s a great app that has really helped us track our drugs and checkouts.
PROSThe reminders to sign log and perform EMS checkouts.
CONSI have no complaints. PhaRmLogs works great.
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
marcel
Public Safety, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Service !!!
My overall experience has been overwhelmingly, easy and more so reliable.
PROSThis is a great product, it has provided my department and myself an easy route to maintain accountability for narcotics.
CONSNo complaints! I have not had any issues or complaints of this product. It has always been reliable and consistent.
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
Taylor
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
PharmLogs
PharmLogs is a great platform and extremely easy to navigate.
PROSPharmLogs is extremely easy to use. If you forget to sign off your narcs, you will be notified as a reminder to sign them off. EMS weekly checkouts are also a breeze with PharmLogs.
CONSI do not have any complaints with PharmLogs.
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
Robert
Public Safety, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
PharmLogs review
It made the daily operations and use of managed products and inventory accountability easy to manage.
PROSIt integrated well and was customizable to our operations. Customer service was very quick to respond to emails regarding user interface questions.
CONSNone noted. Any concerns were resolved quickly.
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
Jason
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Pharmlogs is a game changer!
awesome experience, always very easy
PROSIt makes signing and keeping track of very important medicines we use daily. The ability to track, keep proper service dates readily available. Very very easy to use and understand
CONSthere’s really none when using this program
Reasons for switching to TraxWorx
lack of accountability
Vendor Response
Thank you for the review! We strive to keep the users happy with our product. As always, if you have suggestions that may help make it easier to use, please feel free to contact us. Thank you
Replied May 2021
Jake
Public Safety, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great way to track narcotics storage and usage
Great experience
PROSEasy to use. Can use personal mobile devices which is very convenient.
CONSNone that I can think of. Works very well.
Vendor Response
Thank you! We look forward to implementing more great tools that are just as easy to use. Really appreciate your review.
Replied March 2023
Jeremy
Public Safety, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Pharmlogs Review
No issues at all in all my use of pharmlogs. Extremely user friendly with excellent customer service.
PROSThe ease of use as well as excellent customer service make this program highly effective and efficient.
CONSI really don’t have any cons for this program. It’s used daily for our narcotic checks and the ease of use helps insure policy is being followed by all department paramedics.
Vendor Response
Thank you for your review of PhaRmLogs. We will continue to maintain the highest quality customer service.
Replied March 2021
Andrew
Public Policy, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Pharm log review
Very cost effective and user friendly. Would highly recommend.
CONSNo complaints. Previously used paper in notebook.
Reasons for switching to TraxWorx
Improved ease of use. Better optimization for digital record keeping
Vendor Response
Thank you so much for the excellent review of PhaRmLogs. We really do appreciate any customer feedback and are eager to make any improvements based on the feedback. Our goal is to provide more tools that can be used by the organization to help make your tasks easier.
Replied June 2022
Todd
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Highly Recommended!
Makes compliance with narcotic tracking simple. Easy to use and very intuitive, making it easy for all users— not just those that are tech savvy.
PROSPharmlogs is very easy to use, not overly complicated.
CONSI can’t think of any cons. Pharmlogs works great.
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022
Michael
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Ease of use
I have been using pharmlogs for the last few years and have found it to be very easy to use. The site is well organized and very easy to navigate. Having used other applications that are much more complicated/wordy, pharmlogs makes it simple and organized to track meds. Highly recommend!
CONSNone.
Vendor Response
Thank you for your review. We appreciate the feedback.
Replied February 2022
Matt
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
PhaRmLogs Review
Great product and easy to use!
PROSDaily and weekly checkouts are super easy to perform and supervisors are automatically notified when narcotics are not signed
CONSNo problems so far. Works great and user friendly
Vendor Response
Thank you for your review of PhaRmLogs. We will continue to strive to provide the very best service and product. If you ever have any suggestions for product features or upgrades please contact us and let us know
Replied May 2022
Jason
Public Safety, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Pharmlogs Review
Pharmlogs is a great program that is easy to use, quick response, great customer service and applicable to what I use it for.
PROSIt’s easy to use and very rarely has issues, Customer support is quick and friendly and has great notifications options.
CONSNone at the time and I have been using it for a number of years.
Reasons for switching to TraxWorx
Easier and more functional
Vendor Response
Thank you for taking the time to provide the review of PhaRmLogs. We really appreciate it.
Replied June 2022
Jason
Public Safety, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Pharm Logs review
Great product.
PROSI like the fact it’s very user friendly, and you have your checkouts as well as Narcotic accountability in the same program.
CONSThe only small change I would recommend is an app version
Vendor Response
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Replied May 2022