The day to day management and dispatching of shuttle transportation for customers to and from our dealership ship has never been so easy and efficient! Using this software has made everyone's job's easier and customers more happy.

Software glitches can happen from time to time

good

like it - it definitely helps us know where the drivers are and helps us when the customers ask how long they have to wait we can look and see where they are - it also helps if they're dropping off and we need a pick up we can see how close/far apart they are.

he only downside for me really are the odd glitches....yesterday it kept freezing at the point where the driver had dropped off and so we didn't know how far out he was. But to be honest the odd glitch aside I do like it

Our dealership has been using Shuttle Control for over a month now and I have already noticed improvements to our shuttle service. The dispatching and tracking has minimized time wasted with all the information right in the driver’s hand. Confusion about which driver is completing what trip is gone with the ability to assign drivers certain trips or tasks. As a dispatcher, I particularly like the ability to see in real time where my drivers are, thus minimizing the dead head trips. With the exceptional customer service provided by Cedric and his team, any growing pains in implementing Shuttle Control were easily overcome with the personalized help which included detailed help documents on topics of concern, live text chats, and phone calls that were timely and relevant. Shuttle Control is always looking for feedback and I have already seen improvements made with the intention of making the app and dispatching easier and more user friendly. Keep it up! Thanks Shuttle Control for what has so far been a great experience.

GPS tracking, trip organization, paperless, notes option

- few glitches, no option to create trip from customer database, - would like to move Pending trips the same way I can move Active trips. - unable to auto-populate address if there is a unit number ie/ #1208 - 6551 Ranchview Rd - currently use notes for unit numbers - would like to create a Company in Customers without the First Name and Last Name being required. - would like to edit or add to a note, rather than delete it. - at times drivers find it confusing to see Scheduled trips as Active trips, particularly Missing feature: next day trips - would like to see an estimated time duration for each trip

We went from an old fashioned hand-written slip system where, if you dropped a slip or the wind blew them off the table - you had no clue which shuttles needed taken care of. We've had other shuttle systems demo'd for us and they make - what should be a simple task - complicated. ShuttleControl makes it easy.

The ability to communicate to the shuttle drivers quickly, clearly and efficiently is our favourite feature. The set up is so simple and even those who aren't technologically inclined caught on very quickly. Our experience has been positive to the whole way through.

We don't feel the product could use any improvements

ShuttleControl has brought much more organization to the way we schedule shuttle rides. It keeps everyone on the same page and all you have to do is log in and you can see where the shuttle is, how many more rides are scheduled for that day, and any pending rides for future days. We are also excited to have a lot of built in reports/analytics that we can see in just a couple clicks versus our old method of paper logs.

The entire team has agreed that this has been a very easy transition from using our paper logs that we have had for many years. The software has been very easy to use and everyone caught on very quickly. We really enjoy being able to schedule the shuttle at the same time that we schedule a customer for service, it saves so much time. We also love that ShuttleControl sends messages to the customer letting them know how far away the shuttle is when in route.

So far we haven't found anything that we are unhappy with.

This shuttle software program keeps our drivers organized on when and where we are picking up our service customers, pre scheduling shuttle rides , increase customer service , instant vehicle tracking , I would recommend this program any business .

I cant say anything negative about this program .

Awesome, so glad we looked into the opportunity!

All aspects of this software, are second to none. Takes the guess work out of having a shuttle schedule. No more paper. Easy to use and adaptable to all situations.. Our Drivers and Advisors find the system, user friendly and Customers appreciate the improved service. Very economical!

Nothing at this point, the support from ShuttleControl keeps the system working at it's optimum.

Awesome...and great support!

Ease of use for both dispatch and for drivers

Nothing...everything is exactly what we need as support has customized it for our auto group..

so far its been great our team loves it we can track our trips and where our shuttle is at all times we can schedule our trips with no problems

no hassle user friendly love how we can keep track of all our trips in order

don't really have anything that I don't like

perfect app and when a detail needed a fast support team by [sensitive content hidden] wont leave you till no issues left

support service and dedicated team knowing what they doing

really nothing seen in my chift letting me discourage

contrôle de livraison

suivi des livraisons de pièce et du chauffeur

signature que nous avons rajouter , nous aimerions pouvoir écrire le nom entre moulé su l'appli.

wow je suis en messure se savoir ou est notre livreur en temp real

il as des petit bug mais rien de dramatique

Customer service is always helpful and very quick to respond.

We use Shuttle Control to schedule customer pick ups and drop offs. Its very user friendly. Tracking the shuttle to be able to approximate arrival time is very useful aswell.

I have not had any issues that were not solved.

The application is easy to use and a very useful tool for our business.

The ability to create rides for customers with only a few clicks and the ability to track our drivers.

I would like to be able to access the history by address as opposed to just the customer's name.

ShuttleControl has done exactly what we were told it would do, it has done exactly what we needed it to do. We are able to accomplish more, using less people. It has organized our service, and increased our efficiency.

keeps all 5 dealerships, and 3 shuttle drivers organized, allowing all staff to understand where they are at all times which allows us to provide accurate wait times on our shuttle service

there isn't much not to like to be honest

Overall very user friendly and very fast response times

Not getting reports when that was one of the main features we got this

Very user friendly, great support staff that listens and responds.

I like it just the easy access and the great support that comes with it

The Gps on the app and the history. easy access and easy to learn

some small bug and disconnect of the app. Driver have to reconnect some time

- no complains overall

- easy to set up - google map integration

- sometimes the shuttle location does not update

In-app map is great but could be be used more effectively

A lot of potential but should be more conveniant for users for dispatching

Great company backed up by great software.

Revolutionized how we run our shuttle and parts delivery.

None really. We have used it for a couple of year now.

I love being able to see when my shuttle drivers have accepted the ride and where they are located on the map. It makes it easy for me to have an ETA for customer preferring our personal shuttles. The format/layout is fairly busy when scheduling the ride, but I understand they are just extra features we have not implemented.

Requesting rides, display of the location of my driver, and showing time requested/accepted.

I believe when scheduling return rides there should be an easier to go about it rather than having to view your history, locating the customer, then clicking return ride. There could be a log displayed on the main page where you can search through customers in order to request a return ride.

Ease of use, it is a wonderful tool to keep customers involved and informed

Have not experienced any problems it works great

Product is easy to use and have had absolutely no issues using the software

Nothing is wrong with the system and software

By switching to shuttle control we have eliminated sending two drivers to the same customer for pickup and prevented customers being left behind when getting dropped off. Big game changer.

Most important is that everyone can share the dispatch jobs and see in real time what is next and not rely on pen and paper that only one person has.

Not being able to text the driver directly from the software.