The customer service at ServiceBridge is amongst the best in the industry. Live people that are easily accessible to resolve issues and aid in the use of this very valuable tool.

Good service and support. Excellent overall value especially if using mobile apps.

They have the WORST customer service. They do not answer phones and assume you can figure it all.

Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process.

I've tried a lot of FSM's and can definitely say that ServiceBridge is one of the best software on the market.

The ability to see all of your services and how productive we are daily is a huge advantage. Also the communication that ServiceBridge brings between you and the customer is excellent.

How easy it is to use the system and how how adaptable to my needs is.

Horrid Program - Only use it because I am required to by my Franchisor.

So far so good, we've only been using it off 4 days now. It seems like it will be much better than our previous software, but it's difficult to tell for sure until we get through the learning curve.

We have been using SB for about a year and a half now and I want to start with the best thing about Service Bridge which is the support staff.

The best thing about the app is the live support that will help you step by step for everything.

I have been doing this for 20 years and this is the worst changeover experience by far, and I have had some bad ones.

This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge.

The office loves it because it seamlessly integrates with our CRM, saving us the hassle of printing work orders, change orders, estimates etc.

The professionalism has enabled us to focus less on being price competitive and more on a better service.

Nothing but pain and loss of income and hatred from our employees for using it.

The software is easy to use and implementation time is short. Especially if migrating from Service CEO.

The ability to manage our regular servicing and customise to each customers requirements is amazing.

As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company.

Well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them.

Loss of data, inconsistencies between different devices.

Great app for phones, great app for a desktop, easy to use and easy to understand.

I'm just starting out with using ServiceBridge, but it seems really user-friendly. Customer service is quick and helpful.

Excellent management tool for service companies.

It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous.

I'm very happy with my overall experience wiht the program and I find it very useful in my daily basis.

Some more robust alternatives exist in the same price ballpark.

As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

The perfect solution for Service Professionals and small businesses.

Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

I like the fact that my customers and I receive confirmation of our appointments. I also am pleased that it is easy to use.

We've been using vCita for a while now and the service and features are amazing. Is speeds up our process, saves time, money and emails back and forth.

Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

Sometimes confusing, or sometimes things are worded weirdly meaning I have to spend a bit of time trying to configure it properly.

VCita lets me stay in contact with leads and older clients all in one place. I love the user-friendly interface that is also usable in the palm of my hand.

I appreciate excellent customer service as it sets apart the amazing companies from the good companies.

The cost is very reasonable and I am very satisfied and gladly recommend vCita.

Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing.

It was only allowing her to register one at a time. I ended up sending her an invoice to pay all at once instead of running her card 5 times.

I love the overall simplicity, practicality and professionalism of the system.

I love the simplicity and functionality of this product.

I look forward to exploring the software more and maximizing what it can do for my business success.

Great product, would like to be more personalized.

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal.

Our clients struggled with the appointment process and became frustrated with the system. We had to go another direction and were out $615 for only three months of service.

Ease of use, functionality, and ability to customize the time slots and responses is very helpful and necessary.

I like how easily it integrates with my website and how it creates links for me to share specific pages: either the scheduler or the contact form.

It has been great for scheduling appointments and keeping track.

Databases have to be synchronised manually which wastes time and is frustrating.

Ease of use and the customer service is above and beyond my expectations.

I love that new features are being added all the time. I love that I can integrate it with my website.

Had I not been charged for a full year which is non refundable, I would have cancelled already.

And if you are happy go on for the premium. Data is secured by multiple integrations, all your data is backed up.

What I appreciate most about vcita is that it is a one-stop shop where I have all the information I need about a particular client.

This software is easy to set up. Customer service walked us through the whole process.

Overall the tool has been a great help for us to streamline our processes.

The features of design and creating campaigns through email marketing was also easy to use and the looks where great.

US Dollar

Field Service Management by GPS Insight is a work order management solution that helps businesses streamline operations related to scheduling, payment processing, location tracking, and more on a centralized platform. It enables staff members to maintain a central repository of customer data, such as locations, activity notes, service history, contact information and installed assets.

A built-in calendar tool lets team members schedule services and gain real-time visibility into job status. co-worker availability and overall team workload. It allows technicians to create build quotes, capture images, add notes, upload sketches, and capture electronic signatures. Additionally, employees can generate custom branded invoices and share them with customers as PDF files, shareable links, or email.

Field Service Management by GPS Insight allows businesses to manage accounting processes by integrating the platform with Quickbooks. Pricing is available on request and support is extended via live chat, FAQs, phone, email, and other online measures.


LongDescription

Status Tracking

Customizable Reports

Activity Tracking

Dispatch Management

Contract/License Management

Task Scheduling

Electronic Signature

Invoice Management

Customer Database

Job Management

Calendar Management

Customizable Fields

Scheduling

File Storage

Mobile Access

Inventory Tracking

Real Time Data

Routing

Historical Reporting

Real-Time Notifications

Service History

Workflow Management

Real-Time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Estimating

Work Order Management

Customizable Templates

Job Scheduling

Billing & Invoicing

Accounting Integration

Real Time Reporting

Contact Database

Online Time Clock

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Customer History

Third-Party Integrations

Location Tracking

Maintenance Scheduling

Inventory Management

Up to 2 users with Starter plan of $49/mo

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Field Service Management

Live Online

Webinars

Documentation

Videos

vcita is a cloud-based, all-in-one business management solution designed especially for service-based micro and small businesses. Entrepreneurs and small business owners from different industries use vcita to manage their time, money, clients and marketing, all from one place.

From collecting payments to managing clients, scheduling appointments to sharing documents and much more, vcita has all you need to organize and grow your business. 

Using vcita, businesses can discover new opportunities for growth, extend their brand, drive more clients to engage and deliver unparalleled, personalized services.

File Management

Cataloging/Categorization

Patient Records Management

Employee Management

Case Management

Multi-Channel Marketing

Messaging

Parent Portal

Business Card/Badge Scanning

Faculty/Staff Management

Electronic Payments

Invoice History

Patient Engagement

Payment Processing

Two-Way Audio & Video

Recurring/Subscription Billing

Practice Management

Real-time Scheduling

Mobile Alerts

Group Registration

Lead Capture

Automated Responses

Rescheduling

Document Storage

Mass Texting

Access Controls/Permissions

HIPAA Compliant

SMS Messaging

Score Tracking

For Salons and Spas

Drip Campaigns

Exercise Library

Customer Service Analytics

Customer Mobile App

Scheduled Messaging

Mobile Payments

Referral Tracking

Secure Messaging

Project Billing

Client Database

Group Scheduling

Confirmation/Reminders

Online Registration

Credit Card Processing

Calendar/Reminder System

On Call Scheduling

Attendance Tracking

SMS Reminders

Customizable Invoices

Lead Distribution

Team Calendars

Communication Management

Sport Coaching

Patient Intake

Recurring Appointments

No-Show Tracking

Clinical Notes

Gift Card Management

Class Scheduling

Nutrition Program

Collaboration Tools

Self Payment

Multi-Physician

Template Management

Data Import/Export

Payment Reminders

Parent/Student Portal

Care Summaries

Promotions Management

Email Campaign Management

Customer Support

Lead Generation

Mobile Coupons

Multi-Location

One-to-One Messaging

Self Service Portal

Subscriber Management

vcita offers various subscriptions, so you can find the best fit for your needs.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing

Field Service Management vs vcita

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Pricing

Product Demo & Screenshots

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